Rated 5 out of 5 by jchiguy1 Memorable Stay
The Westin Riverwalk provides the best overall hotel experience in San Antonio. SPG Platinum status noted and all amenities offered. Corner Suite was spacious and elegant, well furnished with two balconies. Marble bathroom was huge with double sink, stall shower, large soaking tub and water closet. Public areas are lovely and well maintained, gym is excellent and pool is nice if a bit small. Valet parking is costly and slow but that is my only real complaint. We will most certainly return.
October 26, 2012
Rated 5 out of 5 by nflkc Continues to Surpass Expectations
We have stayed at the Westin Riverwalk several times, and each time our visit has been nothing short of wonderful. The service is friendly and very accommodating. Rooms (particularly the beds) are top-notch; public spaces are beautiful; restaurant/bar/coffee shop are fantastic. We love the hotel and the location. Wouldn't think of staying any other place!
May 23, 2014
Rated 4 out of 5 by Singer123 Very nice. Great location
The Westin Riverwalk is a very attractive spot that is directly connected to The San Antonio Riverwalk. Our room was large and comfortable and the lobby was spacious and inviting. The staff was extremely friendly.
May 26, 2014
Rated 5 out of 5 by Luap1 Perfect Hospitality
The staff at this Westin have Texas hospitality at heart. My wife and I are both on Vegan diets and the Chef de cuisines both went out of their way to accommodate us. We would definitely return. Only one minor issue which will be resolved.
March 5, 2014
Rated 3 out of 5 by blueyegrl1009 Beautiful Hotel
I love staying at any Westin Hotel so I was very excited to book my stay at the Westin Riverwalk. When I arrived, I was 4 hours early of check in. The front desk informed me that as soon as the room was ready that they would call my cell phone. Perfectly fine since I was early. 3:45 rolls around (check in time was 3) and I still had not heard from the hotel. I walked back to the hotel and was told that the room was still not ready but that they would call me when it was. Disappointed, I said fine and went walking around the Riverwalk.....again. 5:45 I still had not heard from the hotel and decided to once again walk back to the hotel and ask if my room was ready. Thankfully when I arrived at the hotel they said the room had just been cleaned and was ready for me. I understand that things happen which is why I was perfectly fine waiting to go to my room till the actual check in time. But to have to wait and wait on a hotel room that you're paying for but can't get into with no phone call from the hotel, it's very disappointing and frustrating. I did think the hotel and hotel room was very beautiful and it was close to many attractions in San Antonio. I would recommend this hotel but I do think some things regarding the front desk should change.
May 27, 2014
Rated 5 out of 5 by Larold Great Location
Had a wonderful time in San Antonio, the Westin River Walk meet all my expectations. Close to all forms of transportation. Motel was clean and staff was very accessible. Loved the Breakfast Buffet.
March 3, 2014
Rated 5 out of 5 by elenacafe Angie our Housekeeping Supervisor was fantastic!!
We thoroughly enjoyed our stay and were so warmly welcomed by Angie, our Housekeeping Supervisor. She was extremely helpful and professional. I highly recommend her. This is the best place I have stayed in in San Antonio, and I have been staying in different places in San Antonio for 30 years.
February 13, 2014
Rated 5 out of 5 by TRAVELER2014 Wonderful staff and Excellent Food
I would highly recommend this hotel for its incredibly wonderful and professional staff.
The hotel was clean and the food superb.
An added bonus is its location right on the amazing Riverwalk. I know I appreciated that convenience. I would not hesitate to recommend a future stay at this hotel.
February 13, 2014
Rated 4 out of 5 by Relaxing70 It's Heaven
When I come to San Antonio, this is about the only hotel I will stay at. It's right in the heart of everything, easy to get to things and is just perfect. What I really like is that while it's on the riverwalk, it's on the quiet portion of the riverwalk so you can sit outside at Zocca and watch everything float by and not feel like your on parade yourself.
May 19, 2014
Rated 5 out of 5 by BdmTX Great weekend at the Westin Riverwalk
My wife & I drove from Houston to celebrate our 30th anniversary. Very friendly & helpful staff all around. The valet parking attendant gave us directions to avoid some construction in the area. Room was nice, spacious, clean, and best of all, quiet! Nice balcony with a great view. It was great drinking coffee each morning on the hotel patio by the river. We have to go back!
August 19, 2013
Rated 2 out of 5 by academicvagabond charges on bill not supposed to be there
When I checked out there were charges on my bill for three telephone calls of $0.50 each. I certainly am not excited over this small amount of money but I am very concerned about other things. The receptionist readily removed the charges without comment. She said probably a technical error. If the hotel makes technical errors on something like this, then what other errors does it make, especially with regard to my credit card information? Other undesirable possibilities: 1) did someone enter my room and make phone calls? 2) does the hotel routinely add charges to the bill as a money-making device expecting that most guests will not notice?
February 25, 2014
Rated 5 out of 5 by GAF789 Excellent Staff
On check in, gentleman let us know our room wasn't ready. Suggested we wait in bar. Found us and delivered our keys a few min. later. Very professional & accommodating. Concierge helped w/restaurants & housekeeper (Linda) was pleasant & accommodating. Staff really went out of their way to be welcoming. Thx for all you are doing. Great ambassadors for Westin & San Antonio.
March 17, 2013
Rated 3 out of 5 by Pamela62 Great Location
Over all very nice. The Television in the room needs to be unplugged and re-plugged to work sometimes. Also the carpet needed cleaning and I dusted things that had not been done in a long time like the phone, alarm clock, lamps, hangers in closet. I don't think my room was vacuumed over the 5 days because the door tag I left on the floor to see if it would move was not picked up over 2 days. Hope this feedback helps. I love Westin's and only want to see them keep the brand promise.
Anyway. Over all the stay was nice. The staff I interacted with, Amanda Sanchez and Alfred Ceja, were excellent! And I truly appreciate their hospitality in making me feel special.
March 26, 2014
Rated 5 out of 5 by MajorD Hotel Stay
Thoroughly enjoyed our stay, from check-in to check-out!
February 17, 2014
Rated 5 out of 5 by Barker39 Excellent Service from all staff especially Valet
This is an awesome hotel to stay at while visiting the Alamo City. I was the for a conference and the staff was amazing. A special thanks to your valet Oscar Ortiz. He is a major asset to your hotel. Bryant the valet manager was helpful in handle our valet questions. Hiedi at the front desk helped me one night with some items I had forgotten back home. The hotel is close enough to walk to all the main attractions.
May 15, 2014
Rated 2 out of 5 by Khianah This is an expensive hotel with no perks
I was stayed at this hotel for 4 nights. On the last day of my stay, both room keys to my room were deactivated twice in the same day! I had to wait for security to come and let us back in both times. For a hotel in excess of $250 per night, I would expect to get free wifi in my room at a bare minimum. The food in the restaurant/bar located at the riverwalk level was not tasty at all. The staff was nice and the room was clean. I hit my elbow a few times on the cast iron head board.
May 9, 2014
Rated 2 out of 5 by AngK Glorious Hotel but Hotel check-in staff pathetic
This is a absoulutly glorious hotel right on the Riverwalk. Beautiful in every way except for the staff at check-in.
I came in from a long and difficult business day on the road and the 3 girls behind the counter at check-in acted as if I wasn't worth their time. A gentlemen walked up shortly after I got there and it seemed the three of them were knocking themselves out to chat it up with him and meet his needs but they couldn't even take the time to direct me to the elevators. Had it not been for JR Vasquez being kind and even suggesting a dinner spot I would probably have nothing nice to say. JR was very helpful! After the workday I had, I really appreciated his kindness to someone like me who had never been there before. There was also a gentlemen named Daniel who served breakfast who had great customer service as well. I won't ever return to this hotel unless I come with a 'cute guy' that the front desk staff might pay more attention to since I obviously wasn't worth it.
June 5, 2013
Rated 5 out of 5 by mtzinabq Great place to stay!
We loved the Westin Riverwalk, San Antonio! We stayed with our Westies and were treated great and everything was very convenient! Directly on the riverwalk for convenience, very helpful staff including Ruben when we arrived and when we left Joe F. helped us with our luggage. The bed was very comfortable and really liked the handheld and "rain" shower. The Cafecito had great croissant breakfast sandwich and good coffee for a reasonable price. We ate at Zocca and it was delicious. Plus, every day except Sunday, they provided some free refreshments (alcohol not free) between 5 and 7 PM. Nothing but class and we will definitely do it again! Well worth every penny! Thanks to everyone at the Westin Riverwalk, San Antonio!
Last, but not least, I had left an expensive pair of sunglasses and was sure I would never see them again. But, when I called the hotel, they referred me to Manuel M., Security Officer. I identified them, he verified they were there and sent them to me Fed Ex. Thanks, Manuel!!!!!!
September 29, 2013
Rated 2 out of 5 by Popcorn12 Parking Problems
I spent 4 nights at this hotel the week of July 15, 2013. The hotel was fine, but the valet parking service could not have been worse. If you have business appointments, or a plane to catch DO NOT relay on timely car service. Our longest delay was 30 minutes, but we had several of 15 or more.
July 20, 2013
Rated 4 out of 5 by Kingofpain Marginal Gym Facilities; No Free Wi-Fi
I have stayed at this hotel every year for the past ten to attend an annual conference. It is okay. The rooms are spacious and clean. However, the gym lacks sufficient weight equipment. There is only one single body building machine and there is no possibility to train except with some dumbbells-totally inefficient. Also, they lack Wi-Fi and charge high fees for internet services. Still, they are in a prime location with reasonable on-foot travel distances to shopping and dining. Overall this is a B+ place to stay.
May 3, 2014
Rated 4 out of 5 by BullsFan Spurs Celebration
Worst part of stay was the honking horns for 45 minutes after midnight because the Spurs won a game, not even a clinching game. How desperate! Very annoying.
May 19, 2014
Rated 5 out of 5 by TravelingMan Four days in San Antonio...
I was in town for a client conference at a nearby hotel, but decided to stay in the Westin instead. Made a great choice, Wonderful staff and they upgraded me to a Junior Suite which gave me more room to spread out.
February 4, 2013
Rated 4 out of 5 by Mary352 Rude manager
Booked a 3 nite stay through Delta vacations 5/5 through 5/8. On 5/7, the hotel manager Alex F. insisted that he would charge us an additional night since his records show that we were to check out on 5/7. He would not Delta for us and said that we needed to contact Delta ourselves to get reimbursed. It was only after we called Delta did this get resolved. No apology from Alex and he was rude and intimidating to us.
May 11, 2014
Rated 2 out of 5 by SeattleCentral Unacceptable Lack of Housekeeping
I splurged on a Corner Suite so I could have the large soaking tub and entertain family and friends in my room. I had surgery 2 days before staying here, and needed to soak in tub 3 times a day plus had a little bleeding/leakage from my wound. Two days in a row at 5pm there had been no housekeeping and, while they said they would send someone before they leave at 6pm, it was inconvenient. I could not soak in the tub if housekeeping was coming. Also 2 nights I had friends and family with me to entertain in my suite, so it was awkward having housekeeping in the room at that point. My sheets were not changed for 3 nights even though I put the card on the bed, which is completely unacceptable since I had post-surgical leakage. I specifically asked them to vacuum the second time because I had tracked mud in the room and they still didn't do it. Even after I wiped it all into a spot in the bathroom, they simply took the towels from the floor and left the pile of dirt - appalling! I had to chase the person down the hall because they didn't give me any more coffee, left all the dirty glasses from the night before, didn't replenish my towels, etc. Complete incompetence! I will be writing a letter to the manager of this hotel to express my dissatisfaction.
January 9, 2014
Rated 5 out of 5 by Sole2014 Fantastic Service & staff!!!
Westin Riverwalk is a wonderful hotel, great location, fabulous service!
May 19, 2014
Rated 5 out of 5 by SDub wonderful hotel!!!
Just an amazing property and great location. Was very impressed with the room and the hotel overall!! Thank you for an enjoyable experience! Can't wait to stay again!!!
September 10, 2013
Rated 2 out of 5 by KCinAZ Rushed Room Readiness at Cost of Cleanliness
I checked in on Sunday, Oct 27th at 5 p.m. as part of a conference being held at the hotel. Check-in time is 3 p.m. I was told that there was no room available, but he would check with someone else. He came back and gave me a room on the 8th floor. The room seemed fine until the next morning when I went to take a shower and noticed the huge clump of long dark hair stuck to the upper part of the bathtub. Yuck! It might have been a better decision to make sure the room was clean prior to checking someone into it. It kind of makes me wonder what else I didn't see that wasn't as it was supposed to be. Also, on the last day of our conference I called down to the Concierge to ask about where to catch the riverwalk boat tour - he gave me short directions and hung up never even said goodbye - not exactly friendly or professional in my opinion - in fact I thought it was rude. The location, restaurant and lobby were all quite nice, however the issue with the bathroom and the concierge ruined my opinion of the hotel. I would definitely think twice before staying here again. I travel quite a bit on business and this particular hotel is not at the level it should be.
November 1, 2013
Rated 1 out of 5 by timtoronto For a hotel like this I'm surprised it has taken fifteen calls
Taken fifteen calls and no answer. Same problem when I stayed there when family called they never pick up.
This happens on different days! Lady by the name of Destiny answered once put me through to some else since she couldn't even look up my account! Not by last name or spg account number! I'd understand if this was a motel but a hotel like this? wow!
Shouldn't take more than fifteen calls on different days and never an answer as the phone rings for many minutes each time.
This would be a tough place to do business if people need to reach you by calling the hotel!!!!
Sad to see since everything else is fine with hotel
July 1, 2013
Rated 3 out of 5 by HandyOne1 Need to sweat the details
Several small issues none of which is too bad, but collectively leave me less than impressed with this property. Stayed there for a 4 day conference. No hot water for shower on the first morning of my stay (and a lukewarm response - pardon the pun - when I phoned to complain). The lobby area was freezing. The bathrooms by the meeting areas were frequently out of hand towels and tissue. Big gap under room door so lots of sound transmission at night - very noisy place. Charge for wireless internet was over the top. On the plus side, the food service throughout the conference was quite good and the hotel is conveniently located.
February 10, 2014
Rated 2 out of 5 by Zidan had better stays
Hi, we were excited to use our points for this quick getaway to SA. We much needed some rest and long sleep. Unfortunately, we didn't get much sleep that night. The guests at the room next to us came to the room after midnight and looks like they had some guests from other rooms coming and going. We could hear them for few hours and they ended up settling in the balcony. one of our kids woke up due to noise. We tried to stay still so the other kid won't woke up. I wanted to bring this to the attention of the hotel during checkout however the checkout was rather short with the front desk basically not asking how the stay went just telling us we don't owe anything and we're good to go.
March 24, 2014