Rated 5 out of 5 by pam12345677 checkout
My friend paid cash and checkout was aful. We stood in line for over half an hour..... This was check out. It shouldnt have taken that long.
February 14, 2013
Rated 5 out of 5 by SJC1972 Rest and relaxation during my conference!
Was there for a 3-day conference, but kind of felt like vacation. The hotel and my room were clean and comfortable. GREAT fitness center!
March 4, 2013
Rated 5 out of 5 by GolfWitch Love to stay at this Hotel
This hotel is among the best we have stayed in, in all your traveling years. I will recommend and continue to stay at while in Savannah.
June 3, 2013
Rated 5 out of 5 by SFAK Just fantastic
From start to finish a wonderful experience.
Really enjoyed every part of our stay particularly roasting marshmallows on the fire pit.
August 8, 2013
Rated 4 out of 5 by Stadelberger Great Staff
We just returned from a five night stay. My husband played golf while I went to the spa We both enjoyed ourselves. I want to compliment the staff: In particular, I want to thank 3 staff. Simon who could and probably should be the concierge He led us to some great local cuisine. Luis from security who definitely knows customer service. Gregory who not only serves drinks but makes your day by making you smile Thanks to all three and the rest who were always friendly Our only disappointment was the food service We had a good dinner (the seafood night) and one in room dinner both were good BUT my husband could only get a bagel or toast at the golf club both mornings He was not sure if it was due to the early hour or just the menu? Back at the hotel the Starbucks food was not much better The yogurt parfait was watery and the microwaved panini was not much better One morning we went to the restaurant for breakfast There were no eggs or butter we had to wait for plates we never did see bowels come for oatmeal, the food was barely Luke warm BUT again the staff know customer service and comped our meal. Thank you staff !!!! You make that hotel what it is!
March 29, 2013
Rated 5 out of 5 by Bwell This resort is amazing!
The cuisine is amazing; the event space is fabulous; the Staff is professional and responsive; the accommodations are impeccable!
September 29, 2013
Rated 4 out of 5 by rjacec Great Golf and Spa
Enjoyed the golf course and Spa. Course was in excellent condition. Had a great dinner at hotel, featuring a seafood appetizer buffet.
June 10, 2013
Rated 5 out of 5 by Wilmy Enjoyed the Experience!!!!
Great location and transport to the center of Savannah!
January 7, 2014
Rated 5 out of 5 by Jackie28288 Very Nice!
I enjoyed every aspect of this stay. The room was clean, bed was comfortable and the facilities around the hotel were great.
September 30, 2013
Rated 5 out of 5 by Randy65 Staff
Staff was very helpful. We had my sons wedding there, and everything went great. Loved being able to take ferry accross to River St
October 24, 2012
Rated 5 out of 5 by Cele Savannah trip
No problem. Did not really like shutdown on 01/05/2013
January 6, 2014
Rated 4 out of 5 by Brooke34 Labor Day Weekend 2013
Location was great with easy access to River Street with ferry...pool was refreashing, but rooms/service were pretty standard
September 7, 2013
Rated 3 out of 5 by TravelPro13 This hotel is sloooow....
The room was nice, but customer service was poor and slow. It was not to standard for the amount of the rate that was charged.
August 20, 2013
Rated 5 out of 5 by gjv001 Another enjoyable stay
Kudos to the management and staff of this hotel. We have stayed here numerous times and have always had an enjoyable experience.
July 2, 2012
Rated 5 out of 5 by Chiefrdm This hotel has it all !!!!
From arrival to leaving,the Westin exceeded our expectations. The staff was friendly and went beyond what was required of them.
May 12, 2013
Rated 5 out of 5 by mel1996 Great location and value!
The property is beautiful, has everything you'd expect from a resort, and the staff is extremely helpful and accommodating.
August 2, 2012
Rated 5 out of 5 by merc22 everything perfect!!!!
It was our 29 year anniversary and everything was perfect---from the staff to the facility. Thanks for a great experience!!
December 23, 2012
Rated 5 out of 5 by Cheryl569 Excellent excellent excellent
Had a wonderful time at the Westin waterfront. The resort amenities were superb, including the Aqua Star.
October 31, 2013
Rated 5 out of 5 by GPT5959 Great service
All staff members were fantastic and provided me with great service during my stay.
December 7, 2013
Rated 5 out of 5 by beaz beautiful hotel
the hotel was very clean, had great views. the food was great. the staff was very helpful. i would recommend this hotel.
March 27, 2013
Rated 4 out of 5 by casino23 a beautiful place but very expensive..
room was very clean but the hotel is expensive... internet was POOR. parking is to much money. Beautiful area to visit.
July 17, 2012
Rated 3 out of 5 by NanRazz Cleaning needs improvement
I was surprised that we did not get new cleaned glasses in our room. The bed was made, that was it. Very disappointed.
March 23, 2013
Rated 5 out of 5 by jwsweeney14 Beautiful hotel, and great amenitites
Had one of the best night's rest I have ever had in all my year's of traveling for business, keep up the good work!
September 28, 2012
Rated 5 out of 5 by Winebabe Beautiful hotel.
This hotel is absolutely gorgeous. It is a beautiful setting with great views. The staff is very accommodating.
July 22, 2013
Rated 4 out of 5 by JustSaying8 The Customer Service is not good...
A hold was put on my credit card for the $50 incidental fee (I only used my card to hold the room when the reservation was made and I was never told that a $50 hold for incidentals would be put on it). We gave another card at check in for the incidental fee and a hold for $50 was also put on that card. So they actually put a hold on both cards. When I called to check on that Friday after I got home they could never find a manager for me to speak with and all the explanation I was given was that they always charge every card they have on file. For a super nice hotel that simply does not make any sense to me. I did receive a call back late Friday afternoon from the same person I spoke with in the financial office and she said that she said that she had been unable to get in touch with a manager and that she would call my bank and try to get the hold released. I know to most people $50 dollars might not matter, but to me it is often the difference in a check being honored or being returned. This changed the way I looked at my whole experience with the hotel. I simply cannot understand why it would be this hard to get something like this handled from such a high class hotel.
September 4, 2012
Rated 5 out of 5 by cen274 Staff
Could not have asked for beteer service. The moument we arrive to the time we departed everything was perfect.
April 8, 2013
Rated 5 out of 5 by Barnes101 Outstanding
Wonderful staff, with a passion for extraordinary service. I was beyond WOWED and can't wait to get back!!!!
November 11, 2012
Rated 3 out of 5 by Jennifer02 Just Short of Excellence
My husband and I stayed at the Westin Savannah for our 8th wedding anniversary this past weekend. We love the Westin and have stayed at different locations in the past. Given our past experiences, we booked our trip expecting to have a stress-free weekend while the kids were with my in-laws. Imagine my disappointment when we're getting ready for dinner and I could clearly hear the kids in the adjacent room singing a cute rendition of “Eye of the Tiger”. (It appeared as if the door shared between our rooms was paper thin.) The family was not excessively loud, we have kids and understand, but waking up to the tune of "Happy Birthday" in the early AM during our rare couple’s weekend was less than ideal. Aside from that, the river view was lovely and we enjoyed that we could ride the ferry into Savannah and leave our car parked the entire stay. Dining at Aqua Star was excellent and their drinks were delicious. The Heavenly Bed and Shower were as amazing as ever. It’s just a shame about the noise level heard between these rooms - or it could have been 5 stars for us. Don't know if we would stay here again but [if we do] I would ensure that we do not get assigned to one of these rooms upon check-in (assuming that is an option, of course).
December 23, 2013
Rated 4 out of 5 by Cellett This hotel was very comfortable.
We had a very nice stay. We especially liked being able to use the Green option for maintaining our room.
December 9, 2012
Rated 4 out of 5 by vabchmiller Nice to get away from the busy streets
Front desk staff seemed to be new to the job and their inability to make decisions started the stay on questionable terms. I simply asked if we could have a room facing the city but front desk stated, "we already upgraded you to a larger room and the hotel is mostly booked". I left it at that as we had been in the middle of a home move and traveling for quite some time. I am a Platinum member and used my suite upgrade nights to ensure a more comfortable room and additionally, another staff member stated the hotel was nowhere near capacity. After checking in, we noticed the movie features were not working on the tv and asked the front desk if they could help out. To my surprise, no one ever showed. Restaurant was under renovation but bar and room service staff were outstanding and seemed to make us forget about the sub par front desk. Over all, the hotel is beautiful and well maintained and everyone (except one front desk attendant) on the staff were outstanding and accommodating. The ferry service was always right on time and made travel to the, "main land" extremely easy. I would defiantly recommend staying there as I am sure the front desk issues have probably already been fixed.
April 15, 2013