Rated 5 out of 5 by Jackson121 Great service!
I have stayed at this Westin several times and the staff always provides the utmost in service.
June 25, 2014
Rated 5 out of 5 by Caligirl1 Very Nice
The room was very relaxing and the bed was very comfortable. I think the tub was a little small.
June 24, 2014
Rated 5 out of 5 by Scott404 I'll Be Back!
1st time at this property. I'm a professional meeting planner and was visiting to determine if the property was suited for our needs & it very much is. Cece Corbin has been easy to work with, a pros pro!
June 23, 2014
Rated 5 out of 5 by Archie88 Greeat Stay
This is the second time that we've stayed here and was still impressed with the facility. Staff was responsive and the location was convenient to the historical district. Would definitely recommend this hotel.
June 23, 2014
Rated 5 out of 5 by Doris2020 Great location for convention
Good location for convention GMA also the staff's cuatomer service is excellent from check in to check out.
June 23, 2014
Rated 2 out of 5 by Attitude2007 Great location
The property has great bones but in need of a good management team. We had no TV for the 1st 24 hrs of our stay. Breakfast buffet was cold and mediocre at best. Little children were playing and eating in the Hot Tub even though the signage clearly states no one under the age of 16 allowed. We brought it up several times to the pool staff but they didn't care. Rooms are okay but nothing to write home about.
June 20, 2014
Rated 4 out of 5 by VisitorSavannah1 Checking took way too long
It took us nearly 30 minutes to check in! After that everything was fine but the check in process was terrible and too way too long
June 22, 2014
Rated 3 out of 5 by Dave39 Great location, service lacking
Excellent location, facilities very nice, but overall service levels not close to those experienced at most other Starwood properties. Excellent bell staff. Front desk, restaurant personnel were very slow to respond to all requests. Front desk personal were rude and unconcerned with meeting our requests. We did not get room serviced one of the three days. Wait time in the restaurant for drinks, food, etc. were way to long, with personnel there admitting they were very understaffed. I would not recommend or stay here again. Very disappointed that I used 3 suite night upgrades and points to stay.
June 28, 2013
Rated 4 out of 5 by Atlantagirl80 Best Place to Stay in Savannah
Ideal location, nice amenities, patio / pool area is especially nice, free water taxi to River Street.
June 21, 2014
Rated 5 out of 5 by LNN6574 Nice place!
Good location. Great service.
June 21, 2014
Rated 1 out of 5 by JVAJ The staff does not have a clue about customer service.
I had issues from the time that I checked in. It has been 30 hours since I checked out and the staff still has not resolved issues with my bill. They gave me a complimentary night and room service but I still will not stay at another Starwood location.
June 18, 2014
Rated 1 out of 5 by Cat26 Disaster Week Stay
Our stay at the Westin Savannah has been a nightmare from the day of checking in when the hotel had given away our reserved and confirmed Suite. Since that day we have been asked to move 3 more times, with once instance the hotel failing to move our luggage as promised and instead all of our belongings were left unattended in a Suite. Luckily our key still worked and we were able to move our own luggage for the second move. Because of the room nightmare access to the internet was prohibited thus preventing us from working in our room until resolved. We would not recommend this hotel
May 15, 2014
Rated 4 out of 5 by MAUG Savannah Week End
Great facility, Rooms are excellent housekeeping staff not very friendly
Some of the wait staff not very good
Food is pretty good
June 17, 2014
Rated 3 out of 5 by Gklg Hotel staff is either not trained well or is very understaffed
Too many things to into full detail about in this space. Most. Of issues were with untimely
Response from housekeeping, lack of communication from staff, and oe staff member completely rude to my sister.
I was contacted by a manager by e-mail
Her name was Jesica. I gave her the complete run down
May 26, 2014
Rated 5 out of 5 by Melmac1476 Great landscaping
Gorgeous view and the food is fab
June 15, 2014
Rated 5 out of 5 by Bratch Great setting and service
Enjoyed stay, great setting with town just a ferry across river. Had a few minor issues with room and David promptly fixed them all. Another member of their team who waited patio side on us was Tracy. She was very attentive, served us promptly and had a great personality. This is a great place to get away with your wife, family, or company for a conference or trade show.
June 8, 2014
Rated 5 out of 5 by JohnRB60 Savannah
I would recommend based on the condition of the facility...excellent...and the quality of customer service provided by the staff.
June 7, 2014
Rated 2 out of 5 by J1155 Mediocre
Lots of issues. Overall mediocre. Reported broken bottle on walkway to parking lot, but still not picked up days later when we checked out. Electronic room key did not work in parking lot. Housekeeping didn't replace empty tissue rollers, wash cloths and shampoo after several days. Too few hangers in room. Aqua Star breakfast service unacceptable. Ordered, but later had to go searching for waitstaff after lengthy wait. Eventually got cold food and waffles without butter or syrup. Had to go find someone again, and waited again. Food very cold. Noticed other customers with similar problems looking for waitstaff, who seemed to disappear. On the other hand, Sergii was great at dinner there. Prior to checkout, called about 2 errors on bill received under door. One charge for parking, but this was included in our deal. A bar charge for someone else put on our bill. Second bill slid under door with only one error corrected. Went down to desk to get it straightened out. The hotel is a nice facility, and the dinner food was good, but the staff and service are mediocre. I would not recommend this hotel or return.
June 15, 2012
Rated 1 out of 5 by mz057 EXTREMELY DISAPPOINTING STAY
Extremely disappointing stay for a resort hotel. Customer service was sorely lacking and consistently dismal throughout the hotel. We had one bad experience after another, which is a bad reflection on the upper management. This is a lovely property with great view of River Street in Savannah, but that could not make up for the poorly trained, unprofessional and sometimes rude service we encountered. I heard similar complaints from other guests attending two unrelated conferences there. I strongly suggest, for the sake of accuracy, looking over all charges placed on your account prior to check-out.
May 20, 2014
Rated 2 out of 5 by Marshallm21 This was not a good experience
This was my first of many trips in the next few years to Savannah. I like Westins so I decided to pay more and give it a try. Unless you give me a reason to stay there again I certainly will not.
The room was ok but did not smell great and my bed smelled like sweat. Gross. When we went to breakfast in your hotel we waited for 10-15 minutes at the table. No one said hello, no one brought coffee/water etc...Service was awful. We got up and left. Next I went to checkout and told the agent behind the counter about my dissatisfaction. She could have cared less. Handed me my receipt for my stay and never said thank you and never said anything about see you next time. Believe me there won't be a next time and likely never again at any Westin.
June 28, 2013
Rated 5 out of 5 by Godman111 This hotel will spoil you
This resort is "a resort " with an excellent location, beautiful scenery, wonderful emenities , thoughtful staff and secure environment.
June 4, 2014
Rated 5 out of 5 by Vincos Seems Like Savannah's Best Option
Located on an island opposite Savannah’s historic downtown, I worried about the logistics of getting back and forth but found the complimentary municipal shuttle literally at the doorstep of the hotel to be a real pleasure and actually really enjoyed returning the this lovely retreat from the hustle and bustle of downtown. The property is relatively new and very well-maintained. As a Platinum I was upgraded to a high floor with a superb view over Savannah..although I would have loved a balcony. Room as expected of the high Westin standard. The pool area is also very attractive. Staff are extremely courteous in Southern-hospitality style and the young concierge was very helpful in setting up my various sightseeing, dining and transportation needs.
September 23, 2012
Rated 5 out of 5 by Tina87 Hotel Staff
Although we had some difficulties at the front desk when checking in our guest. I love the fact that the Westin hotel staff work together to ensure that our rooms were in order. I had a number of staff members from other departments check on us in the lobby to ensure all was well. Uri Hamilton in particular who works in the Purchasing Department made sure we had everything we needed.
April 27, 2014
Rated 5 out of 5 by j821 Always a Great Experience
The Westin-Savannah Harbor is a first-class hotel with first-class people who do everything possible to make your stay enjoyable. I visit Savannah often, and will go out of my way too stay at this outstanding facility.
June 2, 2014
Rated 5 out of 5 by kkm56 Great Nights Sleep-
Love the Heavenly Bed. I travel a lot and I had two great nights of sleep!
June 2, 2014
Rated 5 out of 5 by ToniCTravelAmeniti1 If you visit Savannah, this is your nirvana!
This is the best property in Savannah. Location is ideal: secluded yet close to everything. The free boat ride to the historical downtown was a breeze that my family enjoyed.
Spg recognition superior: I was upgraded to a huge hospitality suite without asking for one and before my arrival. My platinum amenity was upgraded to full breakfast.
The spa and golf club are great. Service is excellent. This is one of the rare downtown resorts anywhere. If you visit Savannah, this is your nirvana!
July 16, 2013
Rated 5 out of 5 by Tartan Home away from Home
The room was comfortable along with the bed and bedding. I went green, the only down side was I had to keep asking for the coffee and creamer replenishment. The bathroom was large and clean overall a very pleasant experience.
May 31, 2014
Rated 5 out of 5 by WCAB 44th Anniversary
Our great 3-night stay began when Sean took us to our room. He was very informative and helpful. Next Cassandra, the concierge, did a great job of helping us to plan our stay, including restaurants and places to visit. Later, we enjoyed the fireworks with dessert by Chef Ennius. He was quite helpful in explaining the 1st Friday events and suggesting the great dessert choices we made. He and Carlos, our waiter, were instrumental in making this one of our most enjoyable anniversaries ever....and we have had 44! Out stay included breakfasts in the Aqua Star, drinks in the Midnight Sun and a round of Golf. Would recommend it to anyone!
October 8, 2013
Rated 5 out of 5 by Joe1352 Anniversary Weekend
This was the first time my Wife and I stayed at the Westin Savannah Resort and it will not be the last. Our room was on the top floor overlooking the Savannah River, fantastic view. The room was very comfortable and clean, coming from experience in the Hospitality industry . The entire Staff was very friendly and right on point. Much to our surprise the Hotel delivered a bottle of Champagne along with chocolate covered strawberries to our room for our Anniversary . What a great touch and it was much appreciated. The location is outstanding you just hop on the ferry boat and in a few minutes you are in downtown Savannah with all the shops and restaurants . A must visit to the 17Hundred90 Inn and Restaurant in Savannah, locals place excellent food and service. I didn't have to drive all weekend so you can really enjoy yourself eat and drink and not worry. Great job Westin!
May 26, 2014
Rated 5 out of 5 by GoodPick Great July 4th fireworks!
We visited this Westin for July 4th break last summer. We had great time - great fireworks, unique location (island) and great views of Savannah riverfront. :)
Huge cargo ships passing by frequently, boat rides from the hotel crossing the river and crab races were bonus entertainment for our six your old son.
May 27, 2014