Rated 4 out of 5 by Juliet69 It Matters visit...
Everything was very good...it is nice to have the comfort of the Westin hotels when we stay. My only comments would be that even with free pts stay, the resort fee adds up. There isn't much that is offered as a "free" perk. Yes, parking is included, fine but after leaving Savannah we were in Charleston at a another chain. Well, they GIVE you a made to order breakfast, free hot coffee all day and it would be nice to have a few things like that included. Wish we could use the points to also include the resort fee, or at least reduce it. Free is not free anymore, thanks though, our stay was lovely.
November 3, 2012
Rated 2 out of 5 by ross04 needs improvement
not enough staffing-slow check in, incorrect billing, over charges, non responsive accts rec
July 28, 2014
Rated 3 out of 5 by DisappointedFromLC Resort Fee Unnecessary
The reservation never indicated the resort fee that was found on my bill when I checked out. When you come to a conference, you are not here for fun and games.
July 26, 2014
Rated 5 out of 5 by Lucy20 Heavenly Bed
The bed & pillows were so fine I took my personal 'can't sleep without' pillow back to the car. Friendly staff, food was great, plenty of outside seating to view the river. Convenient by ferry(free) to Savannah. No complaints & would definitely recommend this Westin. PS..a big PS..the coffee was excellent.
July 21, 2014
Rated 5 out of 5 by Dawn760 Not just beautiful but great location
From the minute we pulled up we were thrilled with the hotel. It just got better when we checked in and saw the facilities. But then we got in our room and it kept getting better. So Nice and so Comfortable. This hotel was 5 star. The location to downtown Savannah was perfect. can't wait to stay again
July 21, 2014
Rated 5 out of 5 by CT24 Great location! Loved the Ferry to Savannah!
We highly recommend this Hotel for so many reasons!
July 27, 2014
Rated 1 out of 5 by unsatisfied2011 This hotel has terrible service and hidden fees
I was very displeased with my stay at the Westin. The check in staff messed up my reservation 3 times, adding additional rooms, additional fees, charging the wrong cards. My bathroom had gross black stuff that got all over everything and the maid did not clean in the three days we were there. The confirmation said it waived the resort fee of $25 but they still charged us $20.33 extra per room per day to park and use the internet. It has this resort fee but none of the amenities of a resort. Both breakfast and work out facilities are off premises. And on top of it all, the pool was closed. This facility is very expensive with extra fees and nothing to offer. I would not stay at the Westin again.
December 8, 2011
Rated 5 out of 5 **Local** Staying at the Dock on my boat
Overall we LOVE going to the Westin Savannah Harbor for a Staycation. We usually utilize both the hotel rooms and the marina. At least once a year and sometimes twice or three times, my family and I get away to the riverfront and enjoy the dock, Spa, pool, dining, and service. That's what has brought us back year after year, the great service. We love the scenery too, beautiful historic River Street, sunsets behind the bridge, beautiful golf course, ships and tugs passing by, great dining, cabana by the pool, etc.
Having stayed on our boat at the docks on both sides of the River, we enjoy more privacy for boaters on this side. You can still be a part of the excitement across the River by hopping on the ferry to River Street and City Market (short walk away) to eat, bar hop, shop, people watch, etc.
Tip - First Fridays and holidays afford hotel and marina guests a front row seat to fireworks and staying at the hotel is a huge plus when you factor in traffic heading back home for locals!
There were a few changes this past year and pool/marina service came down a couple of notches. Nothing earth shattering, but when you are used to a high level of guest service year after year, it's disappointing to have a blah experience.
Nonetheless I return with 11 close girlfriends in two weeks and am looking forward to another great time!
July 28, 2014
Rated 4 out of 5 by Sammy66 Could be perfect, but not quite
Corner room so great view of the river and golf course.
Comfortable room overall, but very poor lighting. Make up mirror even had only 2 light settings working.
Mold in bathtub around soap dish and toilet tissue holder way too far from toilet.
July 21, 2014
Rated 4 out of 5 by ConferenceGoer Final Impressions Make an Impact
Overall stay was excellent until the end. Yesterday PM I was trying to retrieve my luggage from storage; there was a cab waiting for me and I needed to make a flight. The issue was the Concierge; while I appreciate she was helping some guests with selecting a restuarant; I was waiting a while for a bellhop to retrieve my bag. She did not offer to call a bellhop or acknowledge my presence with "Someone will be right with you." I wound up going outside; tracking down a bellhop and pulling him inside to pull my bag. BTW...I was in full sight of the front desk and they did not make a move either. I am by nature a very patient person; but this LAST impression of the hotel is the one I walked away with.
February 6, 2013
Rated 5 out of 5 by Scottr3355 Great River view Hotel
Close to Riverfront attractions, easy to get around with Ferry Boat coming right to location. pretty cool watching ships coming in and out.
July 24, 2014
Rated 5 out of 5 by SENLOE Beautiful Property
Gorgeous property! Wish that the restaurant would have stayed open later (closed at 11PM I believe...) and then room service only serves about five options after that.
July 23, 2014
Rated 4 out of 5 by LittleDogey Sunny but not Bright
I would list this experience average for the cost, only a good value if you get a package or discount. Overall a nice stay, but this was overshadowed by the fact we were double-charged for one of our days and it has not been resolved after almost a month of calls and delays and no responses from Westin. They often say it is their pleasure, but i think they are referring to taking your money hoping you don't catch them overcharging you. Is this a business tactic?
July 2, 2014
Rated 4 out of 5 by Thewaywewere Great Getaway
I recently stayed here for a quick weekend getaway. The room was clean and the beds were comfortable. The resort itself was beautiful and everyone I encountered working there was courteous and friendly. My only complaint is the rooms were not cool enough. The air conditioner seemed to be preset to not go below 64. I like sleeping in a cool room at night so this made it a bit uncomfortable but other than that it was a wonderful stay. The ferry ran from the hotel to Riverstreet daily every 10 minutes until midnight which was a huge convenience, especially since it's free.
April 28, 2014
Rated 5 out of 5 by RNG1219 Westin Savannah, awesome hotel
The purpose for our stay was business, but it was the most organized, relaxing business trip I have been on in awhile.
Staff was very helpful and attentive to our needs. The evenings were awesome outside by the pool overlooking the Savannah River. Highly recommend this Westin for business or pleasure.
July 18, 2014
Rated 2 out of 5 by Cali24 Reserved room not availiable!
I was very unhappy with my experience at this paticular hotel. I had reserved my room weeks prior to my arrival, and when I arrive I was told that the room that I reserved with my credit card was not availiable. Also, when I was given a room I did not have the view that I originally asked for. The front desk clerk tried her best to rectify the situation and I appreciate her efforts to make my stay as pleasant as possible, but I did not receive the experience that I wanted the holiday. I drove 4 hours after flying cross country to this hotel hopefully no has to have this happen to them.
January 2, 2014
Rated 2 out of 5 by MLW128 Totally not what I signed up for...
I love SPG and always look to stay at your properties- however my stay at the Westin resort Savannah has forced me to reconsider. The daily housekeeping is repulsive! Dirty pillow cases left on the floor that was not vacuumed, face cloths with visible stains and crud on them. Its feels as though they just provide towel service no cleaning included. Quality service is absent from the property! Yoga is advertised yet not provided- when I questioned the offering I was interrogated as to where I found the info then told the classes were cancelled due to attendance. I stopped at the front desk to ask about meal options and was told I could find the menus in front of each restaurant. Totally not what I signed up for...
April 19, 2014
Rated 4 out of 5 by Margaret25 Good location and facilities
The facilities were very spacious, especially the lobby area. Unfortunately, guest room maintenance was only fair in that after two calls to the service desk and promises of repair, no one was dispatched during our three-night stay to fix the problem with the toilet flushing mechanism. Also, there was mold growing in the caulking around the tub.
All employees were unfailingly friendly and helpful, but this hotel seems to not be sufficiently staffed for the very large demands on the employees (six weddings were accommodated that weekend) - always a line at the front desk and concierge.
November 5, 2013
Rated 4 out of 5 by JaiB Clean
Nice hotel. Rooms were average. Very clean, which is of upmost importance for me.
July 24, 2014
Rated 5 out of 5 by Teddyboy86 we loved our experience and will return
only issue was ice machine on 7th floor did not function property.
original booking I requested a high floor with a balcony. For some reason that was not noted on my reservation.
July 21, 2014
Rated 5 out of 5 by Sandralynn River Ferry
Appreciated the convience of the water taxi.
The hours were very timely and the crossings were pleasant.
July 22, 2014
Rated 2 out of 5 by Jack Nice resort -bad crowd
My family stayed at this Westin Resort over Labor Day weekend -nice hotel and location BUT -they did not seem able to cope with mob of drunks attending a beer fest next door. Trying to access the only ferry across the river to downtown was an ugly nightmare. The hotel had no contingency plan, and seemed unable to call upon enough cabs to accommodate the guests. My suggestion to use the airport shuttle was ignored. We felt stranded among the rowdy drunks. I would not take a family back to this resort if you want to avoid a scrum with beer-swilling, profanity wielding lager louts.
September 2, 2013
Rated 2 out of 5 by apt0413 Nice location but needs improvements
Stayed two nights over this past 4th of July weekend to see the fireworks in room 1529. Room was not up to Westin Resort standards. Stayed on the 15th floor with a river view, room had a number of problems. First the chair at the desk had 4 cuts in the fabric. The sheer curtain was dirty on the window side. Sheets on bed should have been replaced a long time ago, worn out. Inside of the bathroom door had mold and rust on lower portion. Due to the large crowds, the restaurant service did not know how to handle the numbers of people. Asked if The First Friday Sunset Party Oyster Roast would be happening and they told us no. In its place was a BBG for $42.00pp. Opted to eat in the Starbucks Café At Midnight Sun and the food was just food. When I went outside to watch the fireworks, found that they were having the oyster roast. Would not stay at this Westin Resort again nor recommend it to anyone.
July 7, 2014
Rated 4 out of 5 by Kevin520 Excellent location with beautiful room and great staff
Spent the weekend with my wife and granddaughter to tour Savannah. Great room with a top-notch staff and convenient location.
July 21, 2014
Rated 4 out of 5 by 22Squaresrule Moring Buffet a Total Loser
Everything was really good at the Westin except for the morning buffet which was absolutely unorganized, the 'hostess' was totally lost, couldn't seat people in a wide open seating area and was defensive to the guests. Food on the line was cold or colder. Had to ask for the plates. There were no french toast and when the tray finally came, think cardboard. The servers, on the other hand, were great but they didn't have much to work with. All this for a $50 brunch for two? Loser. No menu service either. Management REALLY needs to be checking.
All that said, we will be back. 8 )
April 7, 2013
Rated 5 out of 5 by CYel Beautiful View
The view of Savannah River and the historic part of the city is fabulous.
July 21, 2014
Rated 3 out of 5 by AVANTIDR A great view, but
At checkin clerk asked if I wanted to add a second person to the account even though my confirmation clearly stated there were two guests. Had to return to lobby to find luggage. Attendent who took bags at carport said he would have them sent up but did not tag them. No face towels and only 1 hand and bath towel in room. Tea, sweetener and water not replaced after first day. Maid service was sloppy. Does not deserve "resort" title. Clearly service downhill since our last visit. Staff in general very pleasant. Problems too basic to even complain about repeatedly.
April 7, 2014
Rated 5 out of 5 by Paul011 Wonderful
Great place to stay. Great location. The were five stars.
July 21, 2014
Rated 2 out of 5 by Lizzy Took too many tries to fix issues with room
When I arrived, I was welcomed by a crackly, dirty washcloth left hanging in the shower by a previous guest, a TV remote that didn't work (fixed night 1 of 3), a bedside clock that had no backlighting or LED (fixed night 3 of 3) and a phone that didn't work (never fixed making it tough to call in follow up on these issues). Got 2 breakfast vouchers slid under my door day 2, I presume from mgt to compensate for my troubles, but there was no note or signature so I can't be sure. In addition, I was staying in a room block attending a conference that already included breakfast.
March 2, 2013
Rated 5 out of 5 by Adventure73 The hotel has much to offer
Everything was great -- food, room, staff, free ferry ride. I enjoyed myself.
July 20, 2014