Rated 1 out of 5 by s20mark You chose not to help me.
The Savannah Harbor was a disappointment!
It's a nice property, in a great location -just poorly run.
I had the bad fortune to have a room next to someone who brought a dog into their room. There is an actual hotel for dogs. It's called a kennel. To let a large dog stay in one of the hotel rooms is bad operational judgment. The guest left the dog in the room all day and while I was trying to work in my room, the dog barked and barked and barked and barked. Also scratched the door incessantly. Not wanting to be "that guy" I put up with it for a while but when I was on a conference call and someone onj the call accused me of being at home because they could hear a dog, I had had enough. I cal the desk explained the situation and asked them to do something about it. "The reply I got was "we'll check into it." Don't know if they did or if they didn't but the barking didn't stop. I endured it for another hour and a half and called the desk again. I let them know this was my second call and the again said "we'll check into it." Didn't offer to move me to another room. Another hour later I had had enough. I packed up and went to front desk and explained that I was checking out. "why are you leaving early Mr Olson?" Because there is a barking dog in the room next to me, I'm trying to work, and you won't do anything about it. "Would you like to change rooms?" That's a question you should have asked three hours ago. I was so frustrated at this point I went to another hotel.
August 25, 2013
Rated 2 out of 5 by ppeb a bit disappointed
I was here for a conference. First some positives notes. The front desk staff and concierge very nice, except for one staff at the front desk had a bit of an attitude. The room was clean and comfortable, the view was nice, and the conference room and staff there were very nice and personable. A ferry is provided to take you to the attractions across the river. Now for the negatives... I chose the green option, which was a big mistake. I made daily calls to the service and visits to the front desk due to the lack of service for a mere coffee request. I even received calls asking if my request was completed. NOT once was coffee brought to the room without at least 2 phone calls or visits to the front desk, and then it was twice for a seven day stay. I find that to be extremely poor service. Also with the green option they are suppose to clean and replenish the room every 3 days, NOT DONE! Even after speaking to the manager on duty for the second day in a row without service she guaranteed service for the rest of the stay....NOT DONE. Another disappointment was the fitness center was 1/2 mile away. I really do not mind the walk and they did have shuttle service but my preference is to have the facility in the hotel for convenience and the fitness center was closed by 9 pm. If and when I visit Savannah again it will not be in the Westin unless there is follow through on promises and better service. It certainly was a disappointment.
September 19, 2013
Rated 4 out of 5 by rbeach0156 Westin need improvement
The Westin has great rooms and locations. My issue was with the services. First there were no gym facilities in the hotel proper; the gym was located about a 1/4 mile away at the golf club house. I wanted to do a quick workout without a cold walk over to the club house. Another issue was the bell hop service. I wanted to use a cart to unload my car and also to load up my bags at checkout. The staff refused my request and told me that only they could do that. Of course, its just a scam to get tips for pushing the cart around. I would like to do that myself. I hate having others handling my bags. Fix the staff situation and I would have a better stay!
March 4, 2013
Rated 2 out of 5 by MPN453 Nice view but disappointed with hotel.
I travel frequently, for work and pleasure, and expected a much nicer suite for the price. Overall, the suite layout was nice, but everything seemed very aged and I didn't understand the hotel's decision to have wine coolers rather than mini fridges.
My dog found a pair of boxers (not ours) behind a table. The management sent someone to remove them, and apologized, but didn't offer anything. We had to call back and ask for some type of credit, which amounted to less than 15% of one night's room cost (excluding taxes, fees, etc.).
We also had problems with the remotes for both tvs, couldn't see the one premium channel, and ended up ordering a super expensive movie. We rented a few movies while we were out, but then discovered that the dvd player didn't work. When the nice engineering guy couldn't fix it, we ended up having to move to another room on the second night of our stay.
The second room was the same price, even though it seemed smaller and even more worn--toilet seat was rough and scratched and appeared to have been painted over, more of the furniture was scuffed, and there was one bath vs. the 1.5 we had in our initial room.
By this point, we were so disappointed we decided to leave, on Christmas night. The staff was friendly, but there was only so much they could do. When I voiced my concerns about the room differences, the front desk clerk seemed not to care. I had to have the credit put on the bill, because it wasn't reflected. When the corrected receipt was printed, it showed that my points for the stay had been reduced by half!
I love Savannah, and the city at Christmas was lovely. The stay at this hotel was my gift to my fiancee and I feel like I took him to a 2 star hotel for 4 star hotel money.
December 31, 2012
Rated 5 out of 5 by Tex22 Wonderful Experience
Far and away a exceptional experience. Savannah is an incredible city to visit, the location of the Westin over looking the city directly on the River is just perfect. The water taxi adds so much to the trip. We used the Golf course, great track, the spa, great services, the restaurants and lounges, the pool, everything. Perfect. One more thing that made this an unbelievable trip, shortly after we checked in a yearling bald eagle perched on our balcony. No BS, room 1602 top corner next to the wooded area, we have pictures and video of this once in a life time experience. Take the boat trip to Daufuskie Island, If you are boater you will love this trip.
July 28, 2013
Rated 1 out of 5 by Frustratedmom Could have been better
There were broken handles in the room, the tub did not drain. This hotel does not support breastfeeding moms. Each day I had to give them my ice pack to store and several times they could not find it.They said they would arrange for a refrigerator for me upon arrival and did not. The room has a "cooler" not a refrigerator- I thought it was a refrigerator and discovered that all of the 14 ounces I pumped went sour when I stored them in the room cooler. It took them 45 minutes to find my milk they stored overnight in the employee fridge and I was late catching my flight. There was never anyone on staff to pass out towels by the pool.
July 14, 2012
Rated 3 out of 5 by rae379 Ok hotel - don't expect greatness
The hotel lacks any wow factor beyond the fact that it is on the river. The rooms are nicely sized, but plain. The pool and bar areas lack character and design, though these things are nice to have and won't be found at most other Savannah hotels. The food and drinks were alright, but nothing special.
Of course there is the resort charge that everyone hates, but I actually didn't mind it because I enjoyed hitting golf balls on the driving range, which the resort charge covers. And it covers parking, which if you stay at any other hotel in Savannah, you will pay $20 just for parking alone - at least here, the resort charge covers more than just parking. But the hotel will basically lie to you and tell you that the ferry to/from River Street is "complimentary" and covered by the resort charge. It is not! The ferry is 100% funded and ran by the local municipality to promote business/tourism. It has no affiliation with the Westin.
As a platinum member, I was upgraded to a river view room, which I appreciated. But perhaps the thing that left a bad taste in my mouth was 2 service failures within 45 minutes of each other. First, the hotel could not provide an HDMI cable, because they had "already given all they had away and some guests didn't return them." Ok, I get that, but as a platinum member I was hoping they could procure one. Please provide an HDMI cable and perhaps charge a fee if the cable is not returned at the end of the stay. Secondly, I called and asked for 2 champagne glasses to be sent to my room. It took 3 more calls and 45 minutes before they finally showed up - right in time for my husband and I to go to dinner and not have time to drink our champagne bottle.
There were also multiple times when I would talk to the SPG desk for a few minutes about an issue, only to eventually be told that they couldn't help and I should talk to the concierge (and vice versa.) Very frustrating. The walls are also a bit thin, and it is not the quietest hotel.
But overall, I would still recommend the hotel for a relaxing weekend.
December 9, 2012
Rated 4 out of 5 by jechho Nice, but busy resort
Stayed here two nights over the weekend, and there were both a convention and a wedding here. Needless to say that the hotel was very busy.Add the fact that Savannah is a party city during weekends, you may want to consider a weekday if you want some peace and quiet time by the pool.
As a platinum, we were upgraded to a nice suite, Had to push hard for it though, a bit frustrating.
The room was nice, though the bathroom needs a renovation. Very 90ish. Had a strange noise from above coming and going all the night (elevator noise?), but with earplugs we got the needed sleep.
The gym was in the club house abut 1/2 mile up the road, which was a bit inconvinient. And please get rid of the old earplugs in the gym, most of the ones I tried did not work.
As a platinum member, I asked to get the much-hated resort fee to be waived, but was told no. It included parking, so I didnt bother pursuing it further. However, it is a shame that spg platinums and golds need to pay a fee that includes internet - as that already is one of our benefits. Really not sure what the resort fee meant for me? Pool chair?
Location might be a plus or a minus, considering how you look upon not staying in Savannahs historic district and have to take a ferry evey time you want to go into the city. It was great to get away from the hustle and bustle, especially in the evenings, but it also was a bit time consuming waiting and timing the ferry schedule.
Breakfast in Aqua star was okay. Chose the continental breakfast as platinum amenity, and we were offered an upsale to the full buffet for 4 dollars each. The continental breakfast was nothing to write home about, so we took the upsale. I really do not understand why the platinum breakfast has been limited this way. Luckily, in Asia and Europe you get the full buffet anyway. Learn something, America. After all, we platinums put in a lot of money in your hotels!
All in all a decent choice in the area. Not sure how the standard rooms are, but I would visit again if I could snag a good rate (tip: the hotel often offers cash and points rates) and their upgrade policy gets better. I would probably avoid the weekend, though.
June 30, 2012
Rated 4 out of 5 by 5833 Westin Savannah July 4th
I have stayed at this hotel several times. Upon arrival it was evident there had ben a large turnover in staff. The staff did not seem to be as confident in their jobs as they could have been. The guests staying over the holiday seemed to be of a lower socio economic level. I would no longer rate this a 5 star hotel. 4 star would be more applicable. Upon departure at 2pm, I and 3 other guest waited for over 15 minutes to get checked out as the 2 staff were monopolized by 2 guest. The 2 staff never attempted to get another staff member to assist them and by the time I got out the doors there were several waiting in 2 lines
July 9, 2014
Rated 1 out of 5 by BarkerE5 Horrible Experience
I wanted to book a suite at this hotel for my 5th wedding anniversary. I called the hotel and I was transferred around to several different offices. I was told "there are no suites at this hotel at all", "All the suites are booked", "You wouldn't be interested in any of the suites we have". Finally, a young lady told me about a suite they have that was available it had a fireplace, several balconies, and it sounded lovely. I told her I would call back (because I was waiting to hear from some other hotels in the area). I called back about an hour later, and spoke to a gentleman who took my credit card information, booked the suite for me, and he arranged for a bottled of Rose Champagne and chocolate covered strawberries to be waiting for my wife and me. I never received a conformation email, so the day of the reservation I sent an email to the hotel making sure that all was well. I received an phone call from the hotel telling me that there were no suites and that I had been booked in "one of the best rooms in the hotel", and that the hotel does not carry Rose Champagne but they would have "one of the best bottles waiting for us". My wife and I arrived at the hotel and checked in. The room was horrible small with no balconies, it smelled odd, and there was no champagne and strawberries. I went downstairs to ask where these items were. The young lady at the front desk informed me that there were no notes on my account that I wanted any special items delivered. She said she would send it right up. While we waited, my wife and I ordered room service (big mistake). I ordered the five onion soup (among other things). When the room service arrived they sent me Crab Bisque, I am allergic to Shellfish and did not order this soup. I called room service to explain the situation and I asked for the correct soup. When the correct soup arrived, we received an annoying phone call from the front desk "wanting to make sure everything was going well", the front desk staff already knew that things were not going well, and I had asked them not to disturb us (since we were celebrating). After the soup ordeal was done, I started eating my entree (filet mignon, Risotto, and asparagus). The risotto was flavorless, hard, and general horrible. I called room service again and asked if I could have something else. They sent up mashed potatoes and tried to convince me to eat dessert...yea like that would happen. The mashed potatoes were over salted, stiff, and had crunchy bits in them. At this point I had given up on trying to have a nice dinner and I decided to have a shower. While in the shower I kept thinking that the shower head was turning...but I thought I was just imagining it. While facing the shower head it fell off the pipe and came down onto my chest. I got out of the shower and went downstairs (fully clothed) and asked for someone to come upstairs and fix the issue. They sent a maintenance tech, as well as "risk management" up...I am assuming they wanted to make sure I did not sue them (I had no intention of suing or asking for refunds, I just wanted the stay I had booked and that I wanted to enjoy and share with my wife). The next day I checked out and the lady at the front desk asked "how was your stay with us?"...and I decided to answer truthfully. It was horrible; it was the worst experience I have ever had in a hotel. The manager spoke with me (implied that I had lied about several issues), and wanted me to come back and stay with them again, he also said that they have luxury room with balconies that count as suites...I don’t know what that had to do with anything because my room did NOT have a balcony at all. Again, I never asked for my money back, and I do not want anyone to think this is about money. I simple wanted the accommodations that I was promised, the service I asked for, and I wanted to enjoy some time with my wife.
July 27, 2012
Rated 3 out of 5 by NotReallyGreat Customer Service
Upon Arrival there were no Rooms and I was offered a room with a Fold out Couch !
Staying three nights on a couch is not first class accomodations so I rejected this offer and suddenly a room was available.
Put the Do Not Disturb sign out to take a nap and did not need my room cleaned. So, low and behold they CALL ME in the room to see if I need any thing... Other than DO NOT disturb (?)...Real thinking.
Try to check out. No automatic systems work. Not the Via TV nor the Phone line. So checking out I find a special charge from a restraunt charged to my room when I paid cash or credit for everything. They did promptly remove the charge so this was good.
Just need to tighten the ship folks. Oh, and don't take the room key at the desk if I need it to get OUT of the garage.
October 23, 2014
Rated 5 out of 5 by girlfrombelgrade THE WESTIN = a luxury impression in combination with a modern style
It was an honor to stay in a such a globally influential hotel. Your staff is consisted from energetic persons who seem to seek new challenges and they are contributing to your company’s success. It was very exciting and wonderful opportunity for us to spend time in your hotel and we shall definitely come back.
Thank you for the great welcome, amazing comfort and politeness of your staff. So clean, fresh and paying attention to every small details is so important. We travel so much world wide and we can choose your hotel on top 5 we have been. Keep the great work! The only thing was that you should include the breakfast for SPG guests. Thank you and see you soon!!!!
July 13, 2014
Rated 4 out of 5 by Charis220 clean but overbooked
Our second stay at the Westin in Savannah. It was very nice - as anticipated. We had booked a King room. They admittedly overbooked, and we had to sleep in two doubles. They said I had a "guaranteed" rate (non-refundable). I guess the guarantee is only one way! My higher thoughts of the Westin... went unmatched by delivery on this point. A disappointment when it was a rare weekend getaway with your spouse. We were given a discount - but would have much preferred to have awaken rested - and paid what I was anticipating. Also... toilet seat had been "refinished" - kind of rough. How much does it cost just to replace it?
December 30, 2012
Rated 4 out of 5 by SingerIsland20 Mrs Cynthia Lewis
Hotel looked great - but cleanliness was an issue
checking into room - there were two dirty napkins on floor ten rooms apart in hallway and bellboy walked right past it and so did a guy from maintenance
food in "sports bar" was horrible and overpriced and food took 30 minutes to get a salad and sandwich and place was empty
November 4, 2014
Rated 4 out of 5 by krue westin/savanah
great hotel and staff but it could be cleaner. The phone in room was so dirty, I wouldn't touch it. Hallway needed to be better cleaned. Our room was never cleaned and had to call for it to be in the evening! Other than that facilities were great, slept very well.
November 5, 2014
Rated 4 out of 5 by TravelinKen Relaxing and Wonderful Property
I stayed at the Westin because I was there for a meeting for 1 night but I wish I could have stayed longer. The hotel is on the river and has a resort feel. Walking into the grand lobby you will see the Elliptigo bikes which you can use to explore the island. You will also notice the large and relaxing pool just through the main lobby at the hotel.
The staff were all very friendly and helpful. My room was well maintained and had a small balcony overlooking the river. It was nice that you could take the free ferry across the river to the historic district and enjoy the restaurants and shops. I enjoyed my stay here and would not hesitate to stay here again if in the area.
September 15, 2013
Rated 3 out of 5 by Kassie224 Very tired from no sleep
The amenities were very nice, but the hotel missed the biggest mark...a good nights sleep. My fiancé travel a good amount. We have stayed in a wide variety of hotels in various price ranges. This was supposed to be a relaxing weekend before our upcoming Vegas wedding. Since these hotel rooms are smaller than any other hotel we have ever stayed, both cheap and expensive, noise was a huge issue. The hallways are so narrow you can hear every word other guests say in the hall. We were both woke up several times that night. I was glad to get home. Though, the pool was very nice. The bathroom was nice, but too small. Wish we had stayed at the Another River St hotel for the price
April 8, 2013
Rated 4 out of 5 by EagleRock Great Place - Could be Exceptional. RnR Marathon
We just stayed here for the Rock N Roll Marathon. Overall, a great place to stay but could have been exceptional with a few small tweaks. In case management reads this here are a few suggestions for next year (as we will be back!)
1. Private Charter Ferry on Race Morning - Many of us would pay a little extra to reserve a time/seat on a chartered ferry to get across to race.
2. Race Morning - Hotel should have a bunch of tables ready early in the morning in the lobby with coffee, bananas, and perhaps pastries or muffins. Would be HUGE hit with your guests.
3. SPG Members - We are platinum and we know this property doesn't have a club lounge and thats fine. It does however, have a great breakfast buffet. Every morning I had to explain to the server that we were fine with paying extra because our platinum thank you did not include the hot bar. Perhaps, the hotel should just provide free breakfast buffet for its platinum members? Cost is likely minimal and it would have created a much different feel each day.
POSITIVE- All that being said, this is a wonderful property and if you plan ahead for race day logistics then its the perfect place to stay for your marathon. My wife and I will be back for vacation in the spring and hopefully another Marathon next year. Despite being completely sold out they were ready and rooms were cleaned, towels were available, and we rarely had to wait for staff. Overall, we were pleased and with a few small race specific logistics the hotel could really exceed expectations.
November 11, 2014
Rated 5 out of 5 by SHWC2224 wonderful stay
We were in Savannah for the Rock n Roll marathon. This was the perfect location to stay - we did not have to touch our car the entire weekend! The valet staff was very friendly and informed us that we could cut through the lobby to get to the expo which was great news! Our room was BEAUTIFUL with a gorgeous view of the river. the lobby was lovely and the front desk staff, concierge and PBX were very helpful throughout our stay. We went to the jazz brunch on sunday which was perfect before heading home. the food was delicious, the music was nice and we were able to get seated 15 minutes before our reservation. i will definitely recommend this hotel to anyone visiting savannah!
November 12, 2013
Rated 4 out of 5 by Bee12 This hotel is good
The air conditioning rain non stop in the room no matter what temperature it was set on.
The TV would blink in and out in the morning and evening and sometimes be black for at least a minute or longer.
The staff would not divide the bill until we checked out (I had a roommate). Then 2 nights on her card and 2 nights on my card, which is really not dividing the whole bill. Because we each stayed 4 nights not 2 each. I did not have to turn in a report for work
October 20, 2014
Rated 4 out of 5 by Mike0601 problems at check-in
When we arrived, there was a mistake in our reservations having us arriving the following day and staying a day later. The staff was somewhat unwilling to attempt to find a room within the facility. My family has been at the Westin yearly for the past 8 years, the last 4 being somewhat problematic. I will say that one of the young concierge attendants was helpful in locating a room at another hotel chain 20 miles away. I missed the whole first day of my conference due to the error. It appeared that I was not the only one having issues as my fellow chiefs of police conference attendees were checking in.
July 25, 2013
Rated 2 out of 5 by Relax98 Hotel is getting Tired
I have stayed at this property the last ten years for business and leisure. What a great spot to rewind, relax and enjoy a piece of Savannah. This visit I found the staff not to be as friendly or attentive from valet, desk, wait staff, and housekeeping. This was not a Westin experience I have grown accustom to. The entire property is in need of a refresh but, more important detailed cleaning in common areas and elevators would be a start. The food quality is well below what one would expect for the price.....I will be back because I love the Westin brand and am hopeful this was just a slip and fall.
April 20, 2014
Rated 4 out of 5 by Cathy3270 Awesome view
The property is a beautiful one. There was a major screwup with our reservations not being tied together....I was disappointed with initial response of the front dest staff, the supervisor did get it figured out....but our room wasn't cleaned either because of the mixup..Rufus the night supervisor did come and clean it himself. As a lifetime plat I'm member I was disappointed I wasn't offered any points or breakfast voucher as compensation,...because the screwup on the part if the front desk cost us a lot of time and unconvinced. With that said the property is gorgeous and the food is great.
July 14, 2014
Rated 1 out of 5 by mz057 EXTREMELY DISAPPOINTING STAY
Extremely disappointing stay for a resort hotel. Customer service was sorely lacking and consistently dismal throughout the hotel. We had one bad experience after another, which is a bad reflection on the upper management. This is a lovely property with great view of River Street in Savannah, but that could not make up for the poorly trained, unprofessional and sometimes rude service we encountered. I heard similar complaints from other guests attending two unrelated conferences there. I strongly suggest, for the sake of accuracy, looking over all charges placed on your account prior to check-out.
May 20, 2014
Rated 3 out of 5 by KMR3045 Underwhelming service this time around
Disappointing. Westin is my preferred hotel when I travel to Savannah. This time they fell short of my expectations. The hotel did not seem to be properly staffed for the large conventions. I waited an hour and a half for my bags to come up to my room- finally gave up and went to get them myself. no staff available to take guest to spa. After waiting 20 minutes, I had to ask the concierge to call spa to advise that I would be late for my appointment. I ordered room service and received doughy, undercooked pizza. On the plus side- bed was dreamy, staff was apologetic, professional and always polite.
June 27, 2013
Rated 4 out of 5 by FreddieBubbles27 Middle-aged physician
Generally first-rate experience.
November 3, 2014
Rated 1 out of 5 by Texas66 Very disappointed
From reservation to arrival to check-out this hotel was a total disappointment. There were so many ill-mannered convention guests we could not make our way around the hotel. The restaurant hours are so limited, we could not find decent food during "off" hours. The service in the bar was poor. The elevator was very dirty and the staff was unprepared. Plus our sleep was disturbed by the baby crying next door each night.
June 10, 2012
Rated 4 out of 5 by Juliet69 It Matters visit...
Everything was very good...it is nice to have the comfort of the Westin hotels when we stay. My only comments would be that even with free pts stay, the resort fee adds up. There isn't much that is offered as a "free" perk. Yes, parking is included, fine but after leaving Savannah we were in Charleston at a another chain. Well, they GIVE you a made to order breakfast, free hot coffee all day and it would be nice to have a few things like that included. Wish we could use the points to also include the resort fee, or at least reduce it. Free is not free anymore, thanks though, our stay was lovely.
November 3, 2012
Rated 1 out of 5 by Rettak Poor Customer Service
I was extremely disappointed with the service I received. The hotel manager was very unprofessional and rude. To add insult to injury, the air conditioner would not kick in resulting in an uncomfortable night's rest. This is an upscale hotel and the problems I experienced should not have occurred. I will not revisit this location. My experience last year was much more pleasant when I stayed in a hotel across the river. Take my advice, select a hotel across the river, save some money and do not be fooled by the name. You will enjoy the ferry ride, people and food on the Riverwalk.
July 30, 2014
Rated 5 out of 5 by RUSSELL27 great stay and very relaxing
I AND MY FAMILY HAD A GREAT STAY AT THE WESTIN HARBOR RESORT DURING CHIEFS CONFERENCE. EVERYONE FROM THE BELLHOPS TO THE FRONT DESK HELP, AND THE CLEANNING PERSONEL WERE SUPER. OUR ROOM DIDNT HAVE A CHANNEL GUIDE WHEN WE CHECKED IN. IT WASN'T VERY LONG BEFORE THE FRONT DESK PERSONEL GOT US ONE. ALSO HAD TO WAIT ON A RIVERVIEW ROOM WHEN I CHECKED IN. IT WASN'T EVEN AN HOUR BEFORE THEY HAD A RIVERVIEW ROOM READY FOR US. I WOULD HIGHLY RECOMMEND THIS TO ANYONE WHO WANTS A GREAT NIGHTS SLEEP, GREAT VIEWS OF RIVER ST AND THE SAVANNAH RIVER. PERSONEL ARE VERY FRIENDLY AND HELPFUL. MY DAUGHTER ENJOYED THE BIG POOL ON THE OUTSIDE. CAN'T WAIT AGAIN TO STAY AT THE WESTIN HARBOR RESORT. THANKS STAFF FOR A JOB WELL DONE.
August 4, 2014