Rated 3 out of 5 by MannerstheButler Polite, but incompetent
While the staff is agreeable and offers assistance, they do not always follow through. At check-in we were assured of a late checkout, but we were locked out of our rooms after the normal checkout time and had to request access to get our luggage to go to the airport. We were told this was the failure of the keys. The security guard who opened the door was very nice and apologetic.
The up-charge at breakfast for healthy substitutes (e.g. fruit for fried potatoes) was absurd.
Housekeeping service came very late for many in our group. 4:30 is not acceptable for people coming from daylong meetings and needing to get to dinner functions. The housekeepers were very nice and thorough. Perhaps their schedules were mismanaged.
Everyone was very nice. The hotel is very pretty with lovely artwork and flowers.
The shining star during our stay was the concierge Cassandra. She always came through and was both polite and very competent.
May 4, 2013
Rated 2 out of 5 by drewearly Surpise disappointments
Checked in and front desk gave me the wrong room number, but had keyed my door cards correctly. Sigh--trip from 14th floor back to dsk to get that straight.
Next day, had to leave lunch early in the restaurant as the smell of sewage was simply overpowering in the lobby and on the 2nd floor--facility was having an "issue". Another sigh--I was glad to leave...
June 3, 2012
Rated 5 out of 5 by CYel Beautiful View
The view of Savannah River and the historic part of the city is fabulous.
July 21, 2014
Rated 4 out of 5 by Susan301 Begins with bad hair day....
No shower cap.
No one to make pancakes on the breakfast buffet in the Aqua Star dining room. For the price of the buffet I expected that service. Pancake bar was unattended. That was the main item I wanted.
The eggs were cold.
Outrageous rates for the rooms in this economy which was reflected in the majority of conference attendees staying across the river.
January 31, 2012
Rated 5 out of 5 by Adventure73 The hotel has much to offer
Everything was great -- food, room, staff, free ferry ride. I enjoyed myself.
July 20, 2014
Rated 3 out of 5 by NHCOJ Barking Dog?
Bath/ shower was not as clean as I would have liked. Stayed 3 nights. The last night there was a barking dog on my floor which lasted way too long. With what a room costs I should not have to worry about barking dogs or any other animals.
June 25, 2014
Rated 5 out of 5 by tabasco A few days of welcome luxury.
We felt very pampered from the moment we drove in until we checked out. Food was very good. Staff was attentive. Facility was amazingly clean.
Only criticism was that we had the Green option -- no new towels -- and would have liked to know what this did or did not include. For example, neither our trash or recycling was emptied during our 3 night stay.
April 16, 2012
Rated 5 out of 5 by Dee327 Multiple stays without a problem
I have stayed at this hotel multiple times as an attendee and a board member of the GSIS conference and I have always had a great experience. I have stayed in rooms on both sides of the hotel, including a handicap room and I have not had a bad experience. I love the upgrades that have been added, such as the new key entry.
I would recommend this hotel.
February 14, 2013
Rated 5 out of 5 by Travelforfun27 Wonderful Stay
Everything about this property, including the staff, exceeded our expectations. We would not hesitate to stay here again.
July 15, 2014
Rated 5 out of 5 by DTravelMan Fun Friends and Savannah Westin
We had an awesome stay at the Weston Resort Savannah Georgia. Great Hotel, Great friends equaled fantastic Fourth of July. The Resort and especially the staff were great.
July 8, 2014
Rated 5 out of 5 by porboy The staff was excellent providing everything we needed.
Everything from the room to the dining was excellent. Staff was very responsive to our needs.
July 18, 2014
Rated 5 out of 5 **Local** Staying at the Dock on my boat
Overall we LOVE going to the Westin Savannah Harbor for a Staycation. We usually utilize both the hotel rooms and the marina. At least once a year and sometimes twice or three times, my family and I get away to the riverfront and enjoy the dock, Spa, pool, dining, and service. That's what has brought us back year after year, the great service. We love the scenery too, beautiful historic River Street, sunsets behind the bridge, beautiful golf course, ships and tugs passing by, great dining, cabana by the pool, etc.
Having stayed on our boat at the docks on both sides of the River, we enjoy more privacy for boaters on this side. You can still be a part of the excitement across the River by hopping on the ferry to River Street and City Market (short walk away) to eat, bar hop, shop, people watch, etc.
Tip - First Fridays and holidays afford hotel and marina guests a front row seat to fireworks and staying at the hotel is a huge plus when you factor in traffic heading back home for locals!
There were a few changes this past year and pool/marina service came down a couple of notches. Nothing earth shattering, but when you are used to a high level of guest service year after year, it's disappointing to have a blah experience.
Nonetheless I return with 11 close girlfriends in two weeks and am looking forward to another great time!
July 28, 2014
Rated 5 out of 5 by Paul011 Wonderful
Great place to stay. Great location. The were five stars.
July 21, 2014
Rated 5 out of 5 by Bodie2k Great place to relax
What more can anyone say about this beautiful resort except super. Location away from the hassle and noise of the city. Watching the boats and very large ships pass by right from our room view was great. The staff were very friendly and knowledgeable on all our needs and questions. Thanks for a great stay and we will recommend this resort to everyone.
April 3, 2013
Rated 3 out of 5 by Jodzack Billing and accounting very disappointing
1. No folio under my door. Had to go to desk to get folio.
2. Was on government rate. No mention of resort fee when reservation made. No confirmation email sent until after 72 hr cancellation time.
3. Folio did not match what was charged to my credit card. Called three times to accounts receivable. Left voice messages with two staff. No return call...
March 7, 2013
Rated 1 out of 5 by JVAJ The staff does not have a clue about customer service.
I had issues from the time that I checked in. It has been 30 hours since I checked out and the staff still has not resolved issues with my bill. They gave me a complimentary night and room service but I still will not stay at another Starwood location.
June 18, 2014
Rated 4 out of 5 by HOMES GREAT PLACE TO GO
HAD A GREAT TIME. LOST OF THING TO DO, CLOSE TO RIVER ST. ALL THE SHOPS AND DOWN TOWN SAVANNAH. GREAT GOLF AND POOL AND SPA. GREAT PLACE FOR THE WHOLE FAMILY . WILL BE BACK!!
July 7, 2014
Rated 5 out of 5 by Renee19 All around great expereince
This resort went above and beyond my expectations. Impeccably appointed. All my requests were honoroed. We had a traditional room w/water view, it was gorgeous. The Friday night fireworks were spectacular. Service from the valet, to front desk personnel, to belhops was fantastic. Everyone so friendly and courteous. I will definitely stay here again.
November 4, 2013
Rated 2 out of 5 by JHB2014 JB
Not very good. Pool was closed half the time. Had to hunt someone down to open parking deck. $24 for eggs grits and bacon.
July 14, 2014
Rated 4 out of 5 by gingerstjoe Great Experience
We enjoyed our stay. The golf course and spa were great. The hotel staff were courteous. Rooms were comfortable.. nice size TV, comfortable bed, nice amenities. The dining options were too limited, but that was OK because they had the free water ferry shuttle over to downtown Savannah, which had plenty of dining options. Definitely would stay again.
April 3, 2013
Rated 5 out of 5 by LadyRed21 Relaxing Hotel- minus checkout
Our stay in the hotel was great. The staff was more than accomodating from the time we pulled up to checkin till we left. The only thing that was not satisfactory was that we had paid and reserved for a later checkout ( 3pm). We even received confirmation of the late checkout both via email reservation and during checkin. However, the day we were supposed to checkout, we received a letter under the door that checkout was at 12. Good thing we checked it. We only had an hour to pack and leave and everything felt rushed. I did forget my charger. :/ It wasn't a relaxing checkout as I had hoped. Good thing we woke up early even though we had been out late the night before. When asked, the staff just said it was because of availability and they were booked full--- That the case, they should have notified me sooner than the day of about the new checkout time. Lesson -- in future, make sure to verify checkout information more than once before departure.
March 17, 2014
Rated 5 out of 5 by BrittanyC Great All Around
We stayed at the hotel in August and loved it so much that we recommended it for a bachelorette weekend. Again our stay was fantastic. Courtland in Valet was fantastic. The ladies at the front desk were beyond helpful and friendly at check-in/out. Wish I could remember their names. The suite upgrade made the weekend even more memorable. Thank you!!
October 7, 2013
Rated 4 out of 5 by WorkoutQueen Dropped the ball on my package delivery
I was eagerly awaiting my package delivery with supplies I needed for my stay at the hotel, but apparently there was miscommunication between the Savannah Post Office and the Westin Hotel package pick up because it took one week for a Priority Mail 2 day delivery package to be picked up at the post office and brought to the hotel for me to pick up.
August 17, 2013
Rated 2 out of 5 by Chuck57 beautiful facility but poorly staffed
a terrific facility in a unique location, but we were repeatedly disappointed by the staff throughout the resort: front desk people who couldn't answer questions, a rude concierge who seemed harried and frustrated, indifferent restaurant servers and a truly forgettable breakfast experience. a real service disappointment in a nicely laid out resort.
April 9, 2013
Rated 4 out of 5 by Stevesdfadsf Improvements needed
Real good hotel, but it needs new toilets. The existing toilets are the old, short toilets that don't flush very well. The toilets are "too short," they need the new upgraded toilets that are taller and that flush.
June 28, 2014
Rated 5 out of 5 by Lauren25 Westin Savannah
Great Experience. We loved how the water taxi took you right from the hotel to Market Street. Our room was ready by 11:30 and front staff was very friendly.
July 8, 2014
Rated 5 out of 5 by Moose1956 My Favorite Westin
From the minute you arrive the employees make you feel like you are on vacation, even if you are traveling on business. It is amazing to be sitting poolside and watch the huge container ships pass by. My children always enjoy the boat ride across the river to shopping and restaurants. Every summer we spend a few nights and really enjoy the trip.
August 7, 2013
Rated 3 out of 5 by Pete2013 Housekeeping lacking
My stay was three nights. The second and third day I had to call for housekeeping to clean my room after 5:00 pm because they had skipped my room. The second day, the housekeeper only made the bed and changed towels. Trash cans were not touched nor was the carpet vacuumed. This is not the service that I have grown to expect from Westin property.
February 17, 2013
Rated 5 out of 5 by crzcaz1 A night in Heaven
Arrived a little late to Facility but not to late staff were helpful and caring. Got our room then headed to it. It was great King bed was super comfortable and room was large with nice view. We enjoyed the stay and were treated as we were important. Check in and out were easy and staff very friendly and caring to our needs All in all great stay
March 9, 2013
Rated 4 out of 5 by MCW901 Food and Beverage
Food was substandard. Had to send back room service food it was unedible. Service at the Aqua Star was horrible. Had to wait for a long time to be seated, hostess was abrupt and condescending, was ignored by the wait staff. Had to serve ourselves drinks. Banquet food was mediocre at best, horrible at it's worst. Will not eat in the hotel again.
July 25, 2013