Rated 3 out of 5 by Coolrunnings This hotel did not meet expectations
This place has a long way to go to compete with other top tier hotels. The duvet cover was dirty, the room was unmade on one day and there were no robes in the room. The spa was a real joke, forcing you to leave the hotel. The van was fine but it was not obvious reading the hotel literature that it was in a different location. The staff was nice and accommodating but you had to request everything (robes etc.)
March 7, 2013
Rated 5 out of 5 by Merion01 Outstanding hotel in all respects.
This hotel has a beautiful location overlooking Savannah, an excellent golf course, very comfortable rooms (the new shower heads make you want to stay under them all day) and personnel, from check-in on, throughout your stay, make you feel very welcome both in their words/attitude towars the guest and in their responses to any requests, even those they anticipate, but you haven't made. Can't wait to return.
April 25, 2013
Rated 5 out of 5 by Sadie76 Love it !
This hotel was beautiful. The service was great from the minute we arrived , a pure sign of southern hospitality.
May 26, 2014
Rated 4 out of 5 by MCL303 F&B very weak and overpriced
We experienced catered F&B functions, restaurant and bar. In all cases, the pricing was extremely high and the food marginal. Service in the restaurant was poor and the food inconsistent.
Location to the convention center was very good and the room itself was comfortable.
May 5, 2014
Rated 4 out of 5 by priss Dust
Overall my stay was good. However I was not impressed with my room, in particular the room was not as fresh as I would have preferred. also there was considerable dust behind the beside table and therefore had a negative impact on my allergies. the dust was visible which is cause for concern. this would suggest the need for closer inspections or regular schedule for cleaning behind the nightstand. Thanks
October 25, 2013
Rated 5 out of 5 by JBSB Extremely accomodating...
We stayed during Christmas when the hotel was at full capacitty. I wanted to give recognition to Collin (rooms manager, I believe) for his outstanding treatment during our stay. A leak in our shower flooded the room. It was Xmas Eve & we had lost 1/2 the day dealing with the mess. He upgraded us to an amazing suite and consistently checked with us to ensure we were happy. Thank you for everything Collin!
January 20, 2013
Rated 4 out of 5 by Kennadre Perfect Place to Have a Wedding with out of town guests
We just had our wedding at the Golf Club at the Westin Savannah Harbor and it was Amazing! The staff went above and beyond to make sure that each guest had an enjoyable experiece. Also, I can not say enough about the wedding coordinator Sarah at the Westin. She went above and way way beyond in each planning stage of our wedding to make sure that we had a memorable wedding weekend even with the rain :).
May 7, 2013
Rated 3 out of 5 by Sunshine Unexpected Experience
I arrived after a long drive, I could not enter my room, bellman arrived with luggage shortly after me and opened the door to a room that was occupied, we went downstairs together, the wrong room number was written on my key card, it was blown off, however shortly after, the young man who assisted me brought me a complimentary dinner card and apologized. I went to go to work and spent the next two hour
April 22, 2013
Rated 4 out of 5 by leo95 Food ?
We were very happy with the room and everyone on staff was polite and helpful. Unfortunately the restaurant Aqua Star was under construction so getting a decent meal wasn't easy. We ate in the lounge the 1st night which was very good. Gregory was very accommodating and the drinks were on the money. But the following night we weren't so lucky. No food being served there that night and we won't talk about the drinks. We ate at the buffet for breakfast the next morning but found empty serving trays and only 6 dishes on the rack of which 3 had food stuck to the bottoms. I understand this was a makeshift dining room, but the dishwasher should be doing a better job. I did order room service one evening and that was ok. All in all this is a beautiful resort with a great view, and spectacular gardens in the rear. Hopefully when the renovation is done on the restaurant things will be better.
March 30, 2013
Rated 5 out of 5 by DT83 LOVE LOVE LOVE THIS RESORT
This was our second stay at this resort. We love it there. Out on the balcony, you can see the history of River Street right across from you. It's an amazing view. The ferry is a convenient way to get back and forth across the river without having to drive. We love this hotel because we are away from all of the traffic, tourists, and commotion, but yet it's still accessible if we want to venture over.
October 17, 2012
Rated 3 out of 5 by Sammie1 Front desk VERY accommadating.
We noticed several areas that needed to be paid attention too. Example...shower curtain rings all unattached, small refrig was dirty and looked like it had been beaten up, spa shower had broken tile, no light in the closet,cigarette butts and garbage in parking area. We were very pleased with the people working there and the food was good. The Westin just needs to pay attention to detail.
February 3, 2014
Rated 5 out of 5 by Daorlando Great Property - Great Location - Great Golf Course
When visiting Savannah you will not find a nicer full service resort property then the Westin Savannah Harbor, The location makes it a quick ferry ride to River Street with shopping and artwork. The Golf Course is fantastic and when hosting the Legends tournment they will make you feel welcome and at home. The Staff, Food and beverage, Amenities and Golf Course makes this the place to be. Thanks Guys
April 28, 2013
Rated 4 out of 5 by Dawgs very nice
A very nice place...but very dissapointed with the check in process,,,,check in is at 4:00.....we arrived at four and rooms were not ready for 40 minutes.....we had a wedding there at 6:00....so we were really pushed for time....not to mention there were several people having to sit in the lobby with their luggage for that long....thought we were going to have to dress in the restrooms down stairs..
October 24, 2012
Rated 3 out of 5 by Danny2388 Confirm what you ask for
I reserved my room 3 months in advance to that I could get a specific room. When I arrived, I was told that I would not get the room that I requested. I was given an inferior room. Very displeasing.
Reserved a room on one of the upper floors facing the river.
I was with a group. I was told the reserved rooms were not on the river side. I told them that didn't matter, I would pay the difference but I wanted a room on the river side.
I was given a room with two regular beds.
At check in, I was told that I could wait on a room with a king bed but it would probably be on a lower floor. Or I could go ahead and get an upper floor which is what I wanted but I would not get a king bed.
Again, I ended up with a room with two regular size beds.
When you reserve a room 3 months in advance and you tell someone that you will pay the difference and that you want a certain room, you should receive what you requested and thought you had reserved!
March 26, 2014
Rated 5 out of 5 by Mel1026 Love this hotel
I loved almost everything about this hotel. The only thing that was bad was that there was a 7 foot wall outside of our window, so we had a view of a wall. I asked when we checked out if our rate was based on that, and was told that it wasn't, we just got the available room at check in. Quite disappointed in that we could have been in another room for the same rate and we could have seen downtown.
November 11, 2013
Rated 3 out of 5 by CNWattendee Not up to the usual standard.
The hotel was sold out due to a conference I was attending. I had to change hotels midway through my stay. When I asked about extending my stay, the Director of Front Office, Jessica, assured me that she would look into the possibility and get back to me. I never heard from her again. The room was shabby and small. After our stay at the Westin Hilton Head resort, it was quite a letdown.
January 27, 2014
Rated 5 out of 5 by Crys84 Amazing hotel
This hotel was amazing, my husband and I stayed for 2 nights and loved it. The staff was very friendly and helpful. Cassandra at the front desk was awesome, she gave us some insight on things to see and also recommend a great BBQ place. The rooms are very nice and the bed is so comfortable, especially after a long day of walking. We will definitely be staying here again when we return to savannah.
March 5, 2013
Rated 5 out of 5 by BT57 Nice location
At first glance, I was a little concerned about the location of the hotel as it was across the river from the downtown area but, after settling in, I found the tranquility of being located by the beautiful golf course and the patio by the river very relaxing. A nice break from a day full of activity in downtown Savannah. I highly recommend this hotel. Very clean, nothing broken, very confortable!
September 17, 2012
Rated 2 out of 5 by JWG1947 Greeley Review
Hotel features are very good. Rooms are a bit shabby with worn carpet, plugged sink, and no lotion, robes, or slippers provided until asked. Shower needs attention. Had broken mechanism and grout was filthy. Room not cleaned, and we had to ask after being gone for over 4 hours. Housekeeping needs major attention. New Year's event staff and front desk/concierge/car parker staff very good.
January 2, 2014
Rated 3 out of 5 by BusinessNPleasure Some issues
Nice and somewhat secluded hotel. I loved the view.
The two issues for us were: 1) If it were a pet friendly hotel, we would have enjoyed some kind of acknowledgement like a pet toy or treat -- thats always a nice touch
2) There was a fire alarm in the middle of the night. Obviously not the hotel's fault but felt they could have extended a discount for future stay due to this inconvenience.
November 18, 2013
Rated 4 out of 5 by Reviewer101 Best place to stay in Savannah, GA!
My wife and I stayed at the resort for 4 days - given the location and facilities _ I think it is the best hotel to stay in when you are visiting historic town of Savannah, GA. The front staff and the concierge were extremely helpful - the only downside was the cleaning staff - did not clean the room well and did not replenish the daily supplies. They have Starbucks in the room - great plus!
December 17, 2012
Rated 1 out of 5 by Neicy1 Never again in Savannah, GA!
The room it self had nothing special about it. The bed was not at all comfortable as it should had been. I don't recommend anyone ordering room service at all! I order a sandwich after midnight. Not only did I have to put my sandwich together, the bread itself wasn't fresh. On top of that they charge a 21% fee along with a $3 delivery fee to bring it to you. So I paid $20 for an unassembled sandwich with chips and a glass of tap water to boot. When I decided, I wanted to go for a swim I couldn't do that either, the pool water was green! That was really disgusting. The sight of other people swimming in it made my stomach turn, especially when they don't know any better. The amount of money I paid for the 2 days I was there was not worth it at all. I was so disappointed with this facility. Durning check out the receptionist didn't ask how our stay was, she simply took my payment and sent me on way.
August 25, 2013
Rated 5 out of 5 by TerryMA Enjoyed our getaway
The staff was great especially the valets and concierge. I loved the room comfort, especially lots of places at desk to plug in my gear and the comfy desk chair plus a chair with footstool. We enjoyed meals in the Aqua Star, a round of golf and several heavenly spa treatments - all were top notch. Nice view from the SPG floor. Ferry was dependable and airport transportation was elegant.
March 26, 2013
Rated 4 out of 5 by Patti256 This hotel was nice.
While we basically enjoyed our recent stay at the hotel, we were extremely disappointed your upscale dining room (which is one of your featured dining facilities) was under construction. Also very disappointed you allowed dogs in the hotel on the upper floors (we were on the 9th floor). Very surprised the fitness facility was off site. Don't understand why Starbucks isn't opened longer.
March 30, 2013
Rated 5 out of 5 by Chez203 I will definitely return to this hotel
I initially declined the offer to join the Westin frequent visitor program since I already have several similar memberships. However, I enjoyed my stay so much that I changed my mind and am making plans to return. The staff goes out of their way to accomodate and it's clear that the hotel strives to ensure that guests feel pampered. I love the fact that you make the bicycles available!
April 25, 2013
Rated 2 out of 5 by Mark232 A disappointing stay
My company booked a major client even over 4 days in May 2013 and came away convinced we will never do business here again. The staff consistently dropped the ball (poor dinner service, cold coffee, empty cream pitchers and salt shakers, ballrooms and breakouts not set up correctly), a carpet shampoo machine left unattended that spewed water on the carpet, in-room TV malfunctions, etc.
May 9, 2013
Rated 4 out of 5 My stay
Enjoyed my stay at the hotel. Had an issue with the the bathroom cleanliness with it not being fully cleaned. Good thing about the hotel they came right away to get it cleaned which my wife and I appreciated.
The hotel also sent us a special gift as we were celebrating our anniversary.
Overall it was a good stay, I like the responsiveness of management to respond to the issue we had.
August 16, 2012
Rated 5 out of 5 by AnnetteD Savannah westin
I stayed recently at the Westin in Savannah. The staff was excellent. From the moment I entered the staff met all needs. Even when faced with a problem, Alisa at the registration desk showed the utmost professionalism and was extremely kind and helpful. I travel to Savannah 3 or 4 times a year and I will definitely return to the Westin. Thank you for a wonderful visit.
February 8, 2014
Rated 5 out of 5 by Rann Bring Back the Hammock
One of our favorite places to stay in Savannah is Westin. We love the pool area and all the activities while watching the container ships pass by in the harbor. However, the hammock which was an awesome place to chill next to the pool / hot tub / harbor was no longer there during our stay this summer (July 2012). When I asked one of the Westin's pool area associates what happened to it she said, "Oh, it was just too much upkeep due to children playing on it/damaging it so we just decided to get rid of it...it was just too much money and time." Interesting--too much money & time? Give me a break; bring back/buy a new hammock for guests to enjoy--in fact, get a couple of them. It was just one of the many small things about the Westin which make it such a great place for guests to enjoy! Big picture though--Westin is a great place to stay w/great front desk hospitality and great golf at the Harbor course.
August 9, 2012
Rated 5 out of 5 by Millhouse Nice location
Easy access to downtown Savanah.
May 25, 2014