Rated 4 out of 5 by Victor1940 Needs improvement
Not sure where to begin. Good stuff first - the pool and hottub are nice. The grounds are very nice. If you golf, the setup here is perfect. The Concierge desk was very helpful.
Now the bad. I am a Platinum SPG member and am usually greeted upon check in with an acknowledgement of my SPG status. Not the case at all here. Room was not ready even though I had asked for an early check in. Wanted a 4 pn check out which I can usually get within the SPG chain but was told 2 pm was the best they could do. They must have a way to prepare all the rooms at the same time which is beyond belief. For a Westin, the condition of the room was not what I expected (and this was despite my using a suite upgrade). Spacious but the carpet was old and tired. Did not feel like this hotel was up to Westin's own high standards.
April 14, 2015
Rated 5 out of 5 by LoveSavannah Weekend Getaway
This was my seventh time traveling to Savannah GA, but my first time staying at the Westin. I came for my birthday weekend in February. I will be returning in July and plan on staying at the Westin again!! It was really nice, I enjoyed the fairy ride. But, due to a gymnastic meet, I feel they should have had two fairys running. Overall Wonderful Stay!
April 13, 2015
Rated 1 out of 5 by Jbrophy77 Disappointing
As a Starwood member, I stay at a Westin For about 6 weeks per year. I booked at stay at the Westin Savannah, stayed overnight and left the room before noon-with no "privacy please" sign on the door. When I arrived back at midnight, the room was still not made up!! No towels, dirty sheets, no coffee, etc. We told the front desk and asked for towels-he was completely unapologetic and just said he'd send a few towels up. This is not an inexpensive hotel, and not only did housekerping skip our room, but the staff was unapologetic. I will not come back, and frankly do not think I will willingly stay at a Westin again. Extremely disappointed!
April 10, 2015
Rated 2 out of 5 by Meike This hotel is overpriced and underwhelming.
Check-in was OK. Not very efficient. The dinner at Aqua Star was passable. The breakfast buffet was a travesty. The eggs were cold, the bacon was soggy, the grits were lukewarm, etc. There were no disposal bags at the dog-walk area. I pointed this out to the staff, but there were still no bags the next day. We tried to get dessert at Aqua Star the second night at around 8 p.m., but the hostess refused to seat us because the kitchen was backed up. Staff responsiveness was spotty. Altogether, very disappointing.
April 10, 2015
Rated 5 out of 5 by Robert01 The Best
Outstanding Hotel and wonderful staff! Truly a treat to stay here.My wife loves the spa!
April 7, 2015
Rated 5 out of 5 by LPR1234 Great Hotel, Nice Staff and Perfect Location!
I'm a Platinum Member that travels for work all over the world so when I get to spend time with my wife using SPG locations I want the best of the best. This hotel went above and beyond to ensure that all my requests were met. I talked with Amanda Marks that it was my wife's birthday and that we would like the suite to have a great look of Savannah. Not only did Amanda ensure that we had the best suite in the hotel (Champions Suite), but upon arrival we were treated to champagne and chocolate strawberries! There was a hiccup when our room keys did not work (4 times), however, Paul at the front desk and his staff made sure that we compensated with Spa/Golf vouchers. Overall, the staff made a great effort in making sure our stay was an above and beyond experience.
March 30, 2015
Rated 4 out of 5 by Carlos2222222 Nice hotel ...pleasant stay but some service issues
We are SPG Platinum. This is a very nice hotel but there were some service glitches that letf sour taste in mouth. First of all we checked in and were put in a room near elevator even though in my SPG request I specifically state "quiet room highest floor as my wife hates noise." Had to call down and eventually was moved to 1616 which was a nice room. The person who i talked to on phone took care of things and went out of her way, Then we went down for breakfast next morning and had talked to someone of when the breakfast ends. Well when we walked in we were told that the "breakfast was over" even though we were one hour before the time we had ben told breakfast had ended. I went to front desk and asked "what is going on." eventually everything was sorted out but like i said left sour taste in mouths and we are SPG platinum. We travel to south a lot and would like to come back here and give them another chance. .. we shall see. Went to another competing hotel across river and had phenomenal experience at their restaurant and seriously am considering using their loyalty program (am member) more as have found the "SPG breakfast" experience to be quiet disappointing (not in Europe but only in USA). PS one bright spot was Amanda Marks at Concierge she recommended the Grey restaurant and we loved it! she wrote us a nice little note that was put in our room. Classy touch.
March 15, 2015
Rated 2 out of 5 by UPSETHUSBAND13 WAS DISAPPOINTED
From check-in to check-out, there were serious inconsistencies that really turned my anniversary into an lukewarm weekend! As a SPG Member, I was very disappointed and didn't realize that my wife and I would be treated like this. I really hope that The Westin finds a way to make this right so that wife feels much better about the Hotel.
March 2, 2015