Rated 4 out of 5 by Brooke34 Labor Day Weekend 2013
Location was great with easy access to River Street with ferry...pool was refreashing, but rooms/service were pretty standard
September 7, 2013
Rated 5 out of 5 by Jackie28288 Very Nice!
I enjoyed every aspect of this stay. The room was clean, bed was comfortable and the facilities around the hotel were great.
September 30, 2013
Rated 5 out of 5 by mel1996 Great location and value!
The property is beautiful, has everything you'd expect from a resort, and the staff is extremely helpful and accommodating.
August 2, 2012
Rated 5 out of 5 by merc22 everything perfect!!!!
It was our 29 year anniversary and everything was perfect---from the staff to the facility. Thanks for a great experience!!
December 23, 2012
Rated 1 out of 5 by Tammy29 Disappointed
The stay at your hotel very disappointing,we arrived on June 28 knowing check in time was at 4pm, not a problem ... Requested a balcony room was told that there was not one available, the lady at the desk looked at my reservation and noticed that I had requested one back in April, and felt bad because central booking taken my call and did not put it in right,so she told us she would give us a river view for the same prize,but was not ready at the time,gave us she thought 2 free drinks at the bar! Ok no problem,so we went out to the bar and had a drink,and then went across the river for something to eat and to check it out..They had my phone number to call when the room was ready..well it was going on 5:30 so we came back to see if the room was ready,another girl waited on me told her the story,and she got us a room.....and I told her that the other one said we could have a river view...we'll her idea of river view,what not what I thought it was, we had a view of the parking lot swap and golf course... Not happy at all ! second thing next morning wanted to eat breakfast , so we go to the breakfast buff, 22.50 person I'm sorry that's way to much!! So then we need to re resister because we were there for business on Monday,ask again we they had balcony rooms,nope ok...then comes Wednesday had to check back in again that one could not find reservation was at the desk for at least 15 minutes or longer... And before we went to the desk we were outside sitting and noticed puck on patio told someone about it and they went and told someone and came back and told us that someone would be right out to clean it up...NOT sign reads on the pool no leaving things on chairs for no more than 45 minutes or will be removed now were up to July 4 so we obey rules well all chairs were taken so we had to sit on the patio all day puck still there, then while we are sitting,someone from the restaurants comes out and putting reserve on the tables,and black wrap cutlery...come on no places to sit at the pool,and then this, if anyone sat at that table where the puck was I would have said something to them..now let go to dinner on the 4 wanted pizza called a lot no one delivered over there because of traffic, so look at your book you had pizza so went down to order very rude in that place,so instead of going back to my room I went to front desk,same lady that waited on me the first day was there told her everything,and she got the manager,and 2 phone numbers to call for pizza,wanted to give me a night free or cabana for free I was not looking for anything free I just wanted to point out everything that had happened at the hotel oh and last we did go back for that breakfast because we had one for free another mess sat right on corner by panino bad spot for computer move across to other side by window,know one can get through and had problem getting waited on too
July 16, 2014
Rated 5 out of 5 by beaz beautiful hotel
the hotel was very clean, had great views. the food was great. the staff was very helpful. i would recommend this hotel.
March 27, 2013
Rated 4 out of 5 by casino23 a beautiful place but very expensive..
room was very clean but the hotel is expensive... internet was POOR. parking is to much money. Beautiful area to visit.
July 17, 2012
Rated 3 out of 5 by NanRazz Cleaning needs improvement
I was surprised that we did not get new cleaned glasses in our room. The bed was made, that was it. Very disappointed.
March 23, 2013
Rated 5 out of 5 by Bekka Excellent Hotel
Great Experience overall. Cannot say enough about the Staff. Very Professional.
March 27, 2014
Rated 5 out of 5 by jwsweeney14 Beautiful hotel, and great amenitites
Had one of the best night's rest I have ever had in all my year's of traveling for business, keep up the good work!
September 28, 2012
Rated 5 out of 5 by KT0688 Great service
Great hotel with fantastic team. Enjoyed my stay and will definitely come back.
March 24, 2014
Rated 5 out of 5 by Winebabe Beautiful hotel.
This hotel is absolutely gorgeous. It is a beautiful setting with great views. The staff is very accommodating.
July 22, 2013
Rated 4 out of 5 by JustSaying8 The Customer Service is not good...
A hold was put on my credit card for the $50 incidental fee (I only used my card to hold the room when the reservation was made and I was never told that a $50 hold for incidentals would be put on it). We gave another card at check in for the incidental fee and a hold for $50 was also put on that card. So they actually put a hold on both cards. When I called to check on that Friday after I got home they could never find a manager for me to speak with and all the explanation I was given was that they always charge every card they have on file. For a super nice hotel that simply does not make any sense to me. I did receive a call back late Friday afternoon from the same person I spoke with in the financial office and she said that she said that she had been unable to get in touch with a manager and that she would call my bank and try to get the hold released. I know to most people $50 dollars might not matter, but to me it is often the difference in a check being honored or being returned. This changed the way I looked at my whole experience with the hotel. I simply cannot understand why it would be this hard to get something like this handled from such a high class hotel.
September 4, 2012
Rated 5 out of 5 by cen274 Staff
Could not have asked for beteer service. The moument we arrive to the time we departed everything was perfect.
April 8, 2013
Rated 5 out of 5 by Barnes101 Outstanding
Wonderful staff, with a passion for extraordinary service. I was beyond WOWED and can't wait to get back!!!!
November 11, 2012
Rated 2 out of 5 by biscut1 none
not good will never stay again .
April 22, 2014
Rated 5 out of 5 by Cheryl569 Excellent excellent excellent
Had a wonderful time at the Westin waterfront. The resort amenities were superb, including the Aqua Star.
October 31, 2013
Rated 4 out of 5 by Cellett This hotel was very comfortable.
We had a very nice stay. We especially liked being able to use the Green option for maintaining our room.
December 9, 2012
Rated 4 out of 5 by worstsurveyever no money in the register
The front desk was unable to change a $20 bill when I check in and sent me to the gift shop.
February 7, 2014
Rated 4 out of 5 by vabchmiller Nice to get away from the busy streets
Front desk staff seemed to be new to the job and their inability to make decisions started the stay on questionable terms. I simply asked if we could have a room facing the city but front desk stated, "we already upgraded you to a larger room and the hotel is mostly booked". I left it at that as we had been in the middle of a home move and traveling for quite some time. I am a Platinum member and used my suite upgrade nights to ensure a more comfortable room and additionally, another staff member stated the hotel was nowhere near capacity. After checking in, we noticed the movie features were not working on the tv and asked the front desk if they could help out. To my surprise, no one ever showed. Restaurant was under renovation but bar and room service staff were outstanding and seemed to make us forget about the sub par front desk. Over all, the hotel is beautiful and well maintained and everyone (except one front desk attendant) on the staff were outstanding and accommodating. The ferry service was always right on time and made travel to the, "main land" extremely easy. I would defiantly recommend staying there as I am sure the front desk issues have probably already been fixed.
April 15, 2013
Rated 5 out of 5 by Kaycb Wonderful stay
Enjoyed room, food , decor
and great service
April 7, 2014
Rated 5 out of 5 by Kilemp Hotel staff professionalism can't be beat
The hotel staff was amazing. Very professional and went above and beyond to meet my expectations.
January 3, 2013
Rated 5 out of 5 by Manju Clean and Friendly
The staff was very friendly and the room was neat. Comfortable bed made for a good nights sleep.
September 27, 2012
Rated 4 out of 5 by DLL3 Aqua dining experience
Aqua restaurant needs either new cooks and more staff- all 4 different dinners were overcooked.
November 26, 2012
Rated 5 out of 5 by hvbryant Great Stay
The hotel was very clean. Staff very friendly. Meet my needs. On site restaurant was great.
August 16, 2013
Rated 5 out of 5 by Val2245 Great stay
From the staff , front desk to the housekeeping staff. Everyone was very nice and helpful.
October 2, 2013
Rated 3 out of 5 by TAP2013 Did not get what I paid for
I did not get what I paid for. Employees are very rude and do not care about the customer.
August 4, 2013
Rated 4 out of 5 by HighlyDisappointed11 Room Cleaniness
Would highly recommend your room supervisor inspect each room before assigning to a guest.
November 12, 2012
Rated 5 out of 5 by Misizi Great time!
Great & awesome time; beautiful premises; very family friendly & with daily activities.
August 1, 2013
Rated 5 out of 5 by GPT5959 Great service
All staff members were fantastic and provided me with great service during my stay.
December 7, 2013