Rated 2 out of 5 by Relax98 Hotel is getting Tired
I have stayed at this property the last ten years for business and leisure. What a great spot to rewind, relax and enjoy a piece of Savannah. This visit I found the staff not to be as friendly or attentive from valet, desk, wait staff, and housekeeping. This was not a Westin experience I have grown accustom to. The entire property is in need of a refresh but, more important detailed cleaning in common areas and elevators would be a start. The food quality is well below what one would expect for the price.....I will be back because I love the Westin brand and am hopeful this was just a slip and fall.
April 20, 2014
Rated 5 out of 5 by Beth54 excellent emloyees
My husband and I experienced a family crisis in which he had to fly out very early one morning and we had set up for a cab. While waiting in the lobby at 4 am of the morning he was to leave for the airport, the cab never showed up. An employee of the Westin, Avery, I believe his name was, came upon us and asked if he could help. He was courteous, friendly and very, very helpful in getting us set up with a new cab who got my husband to the airport before his flight. My husband was able to get home in time before his mother passed the next day. Without this young man's help, this might not have happened and we are forever grateful. Thank you, Avery.
April 15, 2014
Rated 2 out of 5 by MLW128 Totally not what I signed up for...
I love SPG and always look to stay at your properties- however my stay at the Westin resort Savannah has forced me to reconsider. The daily housekeeping is repulsive! Dirty pillow cases left on the floor that was not vacuumed, face cloths with visible stains and crud on them. Its feels as though they just provide towel service no cleaning included. Quality service is absent from the property! Yoga is advertised yet not provided- when I questioned the offering I was interrogated as to where I found the info then told the classes were cancelled due to attendance. I stopped at the front desk to ask about meal options and was told I could find the menus in front of each restaurant. Totally not what I signed up for...
April 19, 2014
Rated 4 out of 5 by Rx4Firefighting Savannah in the spring time
I have stayed at many hotels and really enjoy my time at the Westin when visiting Savannah. The hotel offers everything one would expect a resort of this type to offer and the staff go the extra mile to ensure your stay is both enjoyable and memorable. I would however ask that the Westin possibly look into making their restaurant more family affordable and revise the limited menu selection. While I often travel on business I always keep pricing and family affordabilty in mind and I think the Westin should do the same.
April 18, 2014
Rated 5 out of 5 by Nasus66 Beautiful hotel
Great location! Hotel is beautiful, clean, friendly staff, nice amenities!
April 20, 2014
Rated 3 out of 5 by dsiewert Usually Great but not this time
I recently booked a last minute reservation for a one night stay. Checked in and was given room number. Went to room but do not disturb sign was on. Thought it was strange but knocked and opened the door to find someone else in room sleeping. The front desk clerk apologized profusely and promised to give me "a Bunch" of extra starwood points for the inconvience. Nothing ever showed up.
In addition to this issue, these rooms seem tired. The old gray Westin colors need to be updated.
April 16, 2014
Rated 4 out of 5 by BJp1983 Quick Visit to Sav
Overall experience was very good. Only thing is I reserved a river river room and was given a golf course view. Thought the rate would be lowered or given a drink or breakfast for the change but did not receive anything. Ferry was perfect and looking forward to visiting again.
April 17, 2014
Rated 5 out of 5 by clerk6538 Excellent staff
I utilized in-room dining several times while I was attending a conference. The food was delivered timely and ofcourse was very tasty.
April 17, 2014