Rated 5 out of 5 by DTravelMan Fun Friends and Savannah Westin
We had an awesome stay at the Weston Resort Savannah Georgia. Great Hotel, Great friends equaled fantastic Fourth of July. The Resort and especially the staff were great.
July 8, 2014
Rated 3 out of 5 by Danny2388 Confirm what you ask for
I reserved my room 3 months in advance to that I could get a specific room. When I arrived, I was told that I would not get the room that I requested. I was given an inferior room. Very displeasing.
Reserved a room on one of the upper floors facing the river.
I was with a group. I was told the reserved rooms were not on the river side. I told them that didn't matter, I would pay the difference but I wanted a room on the river side.
I was given a room with two regular beds.
At check in, I was told that I could wait on a room with a king bed but it would probably be on a lower floor. Or I could go ahead and get an upper floor which is what I wanted but I would not get a king bed.
Again, I ended up with a room with two regular size beds.
When you reserve a room 3 months in advance and you tell someone that you will pay the difference and that you want a certain room, you should receive what you requested and thought you had reserved!
March 26, 2014
Rated 5 out of 5 by Ethan13 Always My First Choice
Westin continues to be my first hotel choice, whether traveling for pleasure or business. In my opinion, Westin continues to set the precedent in comfort, quality, and now green initiatives. The quality of the Westin Brand just keeps getting better. I can count on knowing that my stay at a Westin will be everything I want and need the next time I travel. Thank you!!
August 14, 2013
Rated 2 out of 5 by JHB2014 JB
Not very good. Pool was closed half the time. Had to hunt someone down to open parking deck. $24 for eggs grits and bacon.
July 14, 2014
Rated 3 out of 5 by NHCOJ Barking Dog?
Bath/ shower was not as clean as I would have liked. Stayed 3 nights. The last night there was a barking dog on my floor which lasted way too long. With what a room costs I should not have to worry about barking dogs or any other animals.
June 25, 2014
Rated 5 out of 5 by KBell This resort is beautiful...
We had a great trip. Stayed 1 extra day. The staff was wonderful. Love the bell staff and front desk attendant . As the CEO of my company, I love it when you have All Stars as part of your team. The bellmen were amazing from arrival till our departure on Sunday. Food excellent... We were very disappointed with the reception at the concierge desk on Saturday around 2pm, older lady. No greeting or acknowledgement . She continued to talk to a guest about everything under the sun for at least 20 minutes plus, while we waited to never be spoken to or even given a "I will be with you shortly" or anything.
The bellman on Saturday accessed the situation and stepped in and apologized for inconvenience and gave excellent recommendations, and the direction that we needed.
I trust you to handle this incident accordingly.
Its very sad when your 5 year old little son ask you "why the lady didn't talk to us"
All I could do was smile...
July 15, 2013
Rated 4 out of 5 by HOMES GREAT PLACE TO GO
HAD A GREAT TIME. LOST OF THING TO DO, CLOSE TO RIVER ST. ALL THE SHOPS AND DOWN TOWN SAVANNAH. GREAT GOLF AND POOL AND SPA. GREAT PLACE FOR THE WHOLE FAMILY . WILL BE BACK!!
July 7, 2014
Rated 5 out of 5 by susq Exceptional customer service
The Westin Hotel was such a pleasure. Whoever trained their staff in customer service did an ace of a job. Everyone was courteous and had a smile on their face. Every effort was made by the hotel to ensure we had great rooms, fabulous view and was very attentive to each and every request. We will certainly make this our home away from home when in Savannah again.
August 11, 2012
Rated 5 out of 5 by Lauren25 Westin Savannah
Great Experience. We loved how the water taxi took you right from the hotel to Market Street. Our room was ready by 11:30 and front staff was very friendly.
July 8, 2014
Rated 1 out of 5 by JVAJ The staff does not have a clue about customer service.
I had issues from the time that I checked in. It has been 30 hours since I checked out and the staff still has not resolved issues with my bill. They gave me a complimentary night and room service but I still will not stay at another Starwood location.
June 18, 2014
Rated 4 out of 5 by Stevesdfadsf Improvements needed
Real good hotel, but it needs new toilets. The existing toilets are the old, short toilets that don't flush very well. The toilets are "too short," they need the new upgraded toilets that are taller and that flush.
June 28, 2014
Rated 4 out of 5 by Bigdaddy1127t Beautiful
The hotel was great loved the view right on the river. The only problem was the slow drain in the tub.
July 14, 2014
Rated 5 out of 5 by Bethaliz A Romantic Getaway
We had a wonderful romantic getaway at this gorgeous resort. Thought we would come and hang out on River Street and in the historic sections of Savannah but ended up spending most of our time at the resort relaxing by the pool and enjoying delicious food and beverages. Seafood Buffet was exceptional! Staff was most helpful and very friendly. We will be back!
August 29, 2012
Rated 3 out of 5 by MannerstheButler Polite, but incompetent
While the staff is agreeable and offers assistance, they do not always follow through. At check-in we were assured of a late checkout, but we were locked out of our rooms after the normal checkout time and had to request access to get our luggage to go to the airport. We were told this was the failure of the keys. The security guard who opened the door was very nice and apologetic.
The up-charge at breakfast for healthy substitutes (e.g. fruit for fried potatoes) was absurd.
Housekeeping service came very late for many in our group. 4:30 is not acceptable for people coming from daylong meetings and needing to get to dinner functions. The housekeepers were very nice and thorough. Perhaps their schedules were mismanaged.
Everyone was very nice. The hotel is very pretty with lovely artwork and flowers.
The shining star during our stay was the concierge Cassandra. She always came through and was both polite and very competent.
May 4, 2013
Rated 2 out of 5 by drewearly Surpise disappointments
Checked in and front desk gave me the wrong room number, but had keyed my door cards correctly. Sigh--trip from 14th floor back to dsk to get that straight.
Next day, had to leave lunch early in the restaurant as the smell of sewage was simply overpowering in the lobby and on the 2nd floor--facility was having an "issue". Another sigh--I was glad to leave...
June 3, 2012
Rated 4 out of 5 by Susan301 Begins with bad hair day....
No shower cap.
No one to make pancakes on the breakfast buffet in the Aqua Star dining room. For the price of the buffet I expected that service. Pancake bar was unattended. That was the main item I wanted.
The eggs were cold.
Outrageous rates for the rooms in this economy which was reflected in the majority of conference attendees staying across the river.
January 31, 2012
Rated 5 out of 5 by VMM1908 Excellent Customer Service!
I would strongly recommend The Westin if you appreciate a beautiful facility and outstanding customer service. Planning another visit in the near future.
July 7, 2014
Rated 5 out of 5 by tabasco A few days of welcome luxury.
We felt very pampered from the moment we drove in until we checked out. Food was very good. Staff was attentive. Facility was amazingly clean.
Only criticism was that we had the Green option -- no new towels -- and would have liked to know what this did or did not include. For example, neither our trash or recycling was emptied during our 3 night stay.
April 16, 2012
Rated 5 out of 5 by Dee327 Multiple stays without a problem
I have stayed at this hotel multiple times as an attendee and a board member of the GSIS conference and I have always had a great experience. I have stayed in rooms on both sides of the hotel, including a handicap room and I have not had a bad experience. I love the upgrades that have been added, such as the new key entry.
I would recommend this hotel.
February 14, 2013
Rated 5 out of 5 by Bodie2k Great place to relax
What more can anyone say about this beautiful resort except super. Location away from the hassle and noise of the city. Watching the boats and very large ships pass by right from our room view was great. The staff were very friendly and knowledgeable on all our needs and questions. Thanks for a great stay and we will recommend this resort to everyone.
April 3, 2013
Rated 3 out of 5 by Jodzack Billing and accounting very disappointing
1. No folio under my door. Had to go to desk to get folio.
2. Was on government rate. No mention of resort fee when reservation made. No confirmation email sent until after 72 hr cancellation time.
3. Folio did not match what was charged to my credit card. Called three times to accounts receivable. Left voice messages with two staff. No return call...
March 7, 2013
Rated 5 out of 5 by LadyRed21 Relaxing Hotel- minus checkout
Our stay in the hotel was great. The staff was more than accomodating from the time we pulled up to checkin till we left. The only thing that was not satisfactory was that we had paid and reserved for a later checkout ( 3pm). We even received confirmation of the late checkout both via email reservation and during checkin. However, the day we were supposed to checkout, we received a letter under the door that checkout was at 12. Good thing we checked it. We only had an hour to pack and leave and everything felt rushed. I did forget my charger. :/ It wasn't a relaxing checkout as I had hoped. Good thing we woke up early even though we had been out late the night before. When asked, the staff just said it was because of availability and they were booked full--- That the case, they should have notified me sooner than the day of about the new checkout time. Lesson -- in future, make sure to verify checkout information more than once before departure.
March 17, 2014
Rated 5 out of 5 by Renee19 All around great expereince
This resort went above and beyond my expectations. Impeccably appointed. All my requests were honoroed. We had a traditional room w/water view, it was gorgeous. The Friday night fireworks were spectacular. Service from the valet, to front desk personnel, to belhops was fantastic. Everyone so friendly and courteous. I will definitely stay here again.
November 4, 2013
Rated 4 out of 5 by gingerstjoe Great Experience
We enjoyed our stay. The golf course and spa were great. The hotel staff were courteous. Rooms were comfortable.. nice size TV, comfortable bed, nice amenities. The dining options were too limited, but that was OK because they had the free water ferry shuttle over to downtown Savannah, which had plenty of dining options. Definitely would stay again.
April 3, 2013
Rated 5 out of 5 by FnKH 4th of July
Great location to explore the history of Savannah, excellent Concierge services and THE best location to watch fireworks from.
July 8, 2014
Rated 5 out of 5 by BrittanyC Great All Around
We stayed at the hotel in August and loved it so much that we recommended it for a bachelorette weekend. Again our stay was fantastic. Courtland in Valet was fantastic. The ladies at the front desk were beyond helpful and friendly at check-in/out. Wish I could remember their names. The suite upgrade made the weekend even more memorable. Thank you!!
October 7, 2013
Rated 4 out of 5 by WorkoutQueen Dropped the ball on my package delivery
I was eagerly awaiting my package delivery with supplies I needed for my stay at the hotel, but apparently there was miscommunication between the Savannah Post Office and the Westin Hotel package pick up because it took one week for a Priority Mail 2 day delivery package to be picked up at the post office and brought to the hotel for me to pick up.
August 17, 2013
Rated 2 out of 5 by Chuck57 beautiful facility but poorly staffed
a terrific facility in a unique location, but we were repeatedly disappointed by the staff throughout the resort: front desk people who couldn't answer questions, a rude concierge who seemed harried and frustrated, indifferent restaurant servers and a truly forgettable breakfast experience. a real service disappointment in a nicely laid out resort.
April 9, 2013
Rated 5 out of 5 by mike6945676794 title
Staff were extremely helpful and responsive
July 16, 2014
Rated 5 out of 5 by Moose1956 My Favorite Westin
From the minute you arrive the employees make you feel like you are on vacation, even if you are traveling on business. It is amazing to be sitting poolside and watch the huge container ships pass by. My children always enjoy the boat ride across the river to shopping and restaurants. Every summer we spend a few nights and really enjoy the trip.
August 7, 2013