Rated 5 out of 5 by gjv001 Another enjoyable stay
Kudos to the management and staff of this hotel. We have stayed here numerous times and have always had an enjoyable experience.
July 2, 2012
Rated 5 out of 5 by Chiefrdm This hotel has it all !!!!
From arrival to leaving,the Westin exceeded our expectations. The staff was friendly and went beyond what was required of them.
May 12, 2013
Rated 3 out of 5 by TravelPro13 This hotel is sloooow....
The room was nice, but customer service was poor and slow. It was not to standard for the amount of the rate that was charged.
August 20, 2013
Rated 4 out of 5 by Brooke34 Labor Day Weekend 2013
Location was great with easy access to River Street with ferry...pool was refreashing, but rooms/service were pretty standard
September 7, 2013
Rated 5 out of 5 by Jackie28288 Very Nice!
I enjoyed every aspect of this stay. The room was clean, bed was comfortable and the facilities around the hotel were great.
September 30, 2013
Rated 5 out of 5 by mel1996 Great location and value!
The property is beautiful, has everything you'd expect from a resort, and the staff is extremely helpful and accommodating.
August 2, 2012
Rated 5 out of 5 by merc22 everything perfect!!!!
It was our 29 year anniversary and everything was perfect---from the staff to the facility. Thanks for a great experience!!
December 23, 2012
Rated 3 out of 5 by Emma52 Transportation to City Market
The hotel a great water ferry to take you over to City Market.
The Golf Course at hotel has a great Spa.
April 8, 2014
Rated 5 out of 5 by Nannna wonfergul experiemce!
LOVE THE ORCHIDS! Brought back many of my mother. Had a wonderful Mothers Day!
May 13, 2014
Rated 5 out of 5 by beaz beautiful hotel
the hotel was very clean, had great views. the food was great. the staff was very helpful. i would recommend this hotel.
March 27, 2013
Rated 4 out of 5 by casino23 a beautiful place but very expensive..
room was very clean but the hotel is expensive... internet was POOR. parking is to much money. Beautiful area to visit.
July 17, 2012
Rated 3 out of 5 by NanRazz Cleaning needs improvement
I was surprised that we did not get new cleaned glasses in our room. The bed was made, that was it. Very disappointed.
March 23, 2013
Rated 5 out of 5 by jwsweeney14 Beautiful hotel, and great amenitites
Had one of the best night's rest I have ever had in all my year's of traveling for business, keep up the good work!
September 28, 2012
Rated 5 out of 5 by Winebabe Beautiful hotel.
This hotel is absolutely gorgeous. It is a beautiful setting with great views. The staff is very accommodating.
July 22, 2013
Rated 4 out of 5 by JustSaying8 The Customer Service is not good...
A hold was put on my credit card for the $50 incidental fee (I only used my card to hold the room when the reservation was made and I was never told that a $50 hold for incidentals would be put on it). We gave another card at check in for the incidental fee and a hold for $50 was also put on that card. So they actually put a hold on both cards. When I called to check on that Friday after I got home they could never find a manager for me to speak with and all the explanation I was given was that they always charge every card they have on file. For a super nice hotel that simply does not make any sense to me. I did receive a call back late Friday afternoon from the same person I spoke with in the financial office and she said that she said that she had been unable to get in touch with a manager and that she would call my bank and try to get the hold released. I know to most people $50 dollars might not matter, but to me it is often the difference in a check being honored or being returned. This changed the way I looked at my whole experience with the hotel. I simply cannot understand why it would be this hard to get something like this handled from such a high class hotel.
September 4, 2012
Rated 5 out of 5 by cen274 Staff
Could not have asked for beteer service. The moument we arrive to the time we departed everything was perfect.
April 8, 2013
Rated 5 out of 5 by Barnes101 Outstanding
Wonderful staff, with a passion for extraordinary service. I was beyond WOWED and can't wait to get back!!!!
November 11, 2012
Rated 5 out of 5 by Cheryl569 Excellent excellent excellent
Had a wonderful time at the Westin waterfront. The resort amenities were superb, including the Aqua Star.
October 31, 2013
Rated 4 out of 5 by Cellett This hotel was very comfortable.
We had a very nice stay. We especially liked being able to use the Green option for maintaining our room.
December 9, 2012
Rated 5 out of 5 by Nasus66 Beautiful hotel
Great location! Hotel is beautiful, clean, friendly staff, nice amenities!
April 20, 2014
Rated 4 out of 5 by vabchmiller Nice to get away from the busy streets
Front desk staff seemed to be new to the job and their inability to make decisions started the stay on questionable terms. I simply asked if we could have a room facing the city but front desk stated, "we already upgraded you to a larger room and the hotel is mostly booked". I left it at that as we had been in the middle of a home move and traveling for quite some time. I am a Platinum member and used my suite upgrade nights to ensure a more comfortable room and additionally, another staff member stated the hotel was nowhere near capacity. After checking in, we noticed the movie features were not working on the tv and asked the front desk if they could help out. To my surprise, no one ever showed. Restaurant was under renovation but bar and room service staff were outstanding and seemed to make us forget about the sub par front desk. Over all, the hotel is beautiful and well maintained and everyone (except one front desk attendant) on the staff were outstanding and accommodating. The ferry service was always right on time and made travel to the, "main land" extremely easy. I would defiantly recommend staying there as I am sure the front desk issues have probably already been fixed.
April 15, 2013
Rated 5 out of 5 by Kilemp Hotel staff professionalism can't be beat
The hotel staff was amazing. Very professional and went above and beyond to meet my expectations.
January 3, 2013
Rated 4 out of 5 by worstsurveyever no money in the register
The front desk was unable to change a $20 bill when I check in and sent me to the gift shop.
February 7, 2014
Rated 5 out of 5 by Millhouse Nice location
Easy access to downtown Savanah.
May 25, 2014
Rated 5 out of 5 by Manju Clean and Friendly
The staff was very friendly and the room was neat. Comfortable bed made for a good nights sleep.
September 27, 2012
Rated 4 out of 5 by DLL3 Aqua dining experience
Aqua restaurant needs either new cooks and more staff- all 4 different dinners were overcooked.
November 26, 2012
Rated 5 out of 5 by Bekka Excellent Hotel
Great Experience overall. Cannot say enough about the Staff. Very Professional.
March 27, 2014
Rated 5 out of 5 by KT0688 Great service
Great hotel with fantastic team. Enjoyed my stay and will definitely come back.
March 24, 2014
Rated 5 out of 5 by hvbryant Great Stay
The hotel was very clean. Staff very friendly. Meet my needs. On site restaurant was great.
August 16, 2013
Rated 5 out of 5 by Val2245 Great stay
From the staff , front desk to the housekeeping staff. Everyone was very nice and helpful.
October 2, 2013