Rated 5 out of 5 by Scampi21 Great Resort
The Savannah Westin was the best choice we could have made for our "home away from home"! From the moment we checked in until the moment we checked out, our stay was exactly what we had hoped for. The staff were all extremely friendly, always had a smile and they were very visible. At the breakfast buffet, Pam, was one of the best waitresses I have had. Beautiful smile, very attentive and we requested her after the first day. Jessica , from the front office, made our stay perfect. If I had a resort, I would like an employee like her. Accomodating, follow up was perfect and a great example of what to expect while being a guest at the Westin. We are looking forward to planning our next trip to the Westin in Savannah....
July 15, 2014
Rated 5 out of 5 by Van31 The hotel features
It was our honeymoon and the Westin was the perfect place. Thank you.
October 17, 2013
Rated 5 out of 5 by Golphnut Great Hotel
My wife and I stayed for our 25th anniversary. I was planning to stay at a bed and breakfast on one of the squares or one of the hotels on River Street. After checking the room rates and quality of hotels, I decided on the Westin. The hotel has everything. The pool is right on the river and we positioned our chairs facing the Savannah River and River Street. Our room was newly refurbished and very quiet. The staff was very helpful and cheerful. The golf course is a five iron away. And, probably the best perk, there is a free water taxi that travels all day and night long back and forth to River Street...once parked at the hotel, no more driving.
August 7, 2012
Rated 5 out of 5 by TechieProf Wonderful Experience
Everything was excellent. We were here for a week. The 15th floor view was exceptional. The food and services were good although we were mostly at a conference in the convention center. The ferry to Savannah was convenient and easy to use.
August 11, 2014
Rated 2 out of 5 by nd01 Poor Service
This is way below par for Westin brand and does not live up to its billing. The staff was not very friendly nor much helpful. SPG recognition was almost non-existent. If you plan to stay here, beware of a few things:
- There is an additional resort fee of about $20+ per night
- Location is across the river and you need to take a ferry to get to Savannah town side
- Golf green fee is between $89 to $129 depending on the season
- Staff is not one of the friendliest
- There is no Lounge and there is nothing offered in lieu to SPG elite members. Platinum members may take the breakfast as amenity but this is just 'continental' breakfast where the selection is essentially not much more than coffee and toast.
July 7, 2014
Rated 4 out of 5 by ztlsgal Mixed review
Great features, but staff courtesy needs improvement. The concierge, the hostesses, the front desk attendants all seemed bothered when we asked questions, made requests or came in to eat at a restaurant. SPG members usually get recognized, but we did not. Also, the room we checked into was dirty and we requested a different which wasn't a problem, but it shouldn't have been considered clean at first. Overall, this was a mediocre stay and next time, I'll probably go elsewhere. I was disappointed that this now is the only hotel in Savannah that is a Starwood Property.
July 14, 2014
Rated 5 out of 5 by FrequentTravelerWithPet Excellent Hotel - best one yet for pets
Excellent Hotel - best one yet for pets
June 9, 2013
Rated 5 out of 5 by Scott640 This hotel experience was great
Top Notch and fulfilled my needs.
October 3, 2013
Rated 5 out of 5 by Kent Kent
Great location and great staf.
March 11, 2013
Rated 1 out of 5 by exhotelguest Not the Weather
2nd stay..First was lied to by reservations asked and offered to pay for a balcony room ,was told they would request a bacolny room when in fact balcony rooms were sold out for 2 weeksor more prior front desk acknowleged that fact after check in ,lock on door didnt actually work so we figured out upon check out Sunday then when telling Jerry at front desk at check out marched me to room and Ihad to show him he then kept slamming door ect like I was making up the lock story we got lucky nothing was stolen when we left the room we had to take all our valuables. lromm was unlocked all weekend also the safe in room battery low and didnt work .,called for shampoo and conditioner when we checked in with 2 towels in room We'll send them right up never showed up or happened. Maurice in bar ,Matt in pool area great service Bellmen great help,Brunch server tall grey hair and accent all I saw was her back and details like fills wifes coffee and leaves mine empty all we saw was her back as she dropped someting and walked away .Brunch was great except for service.
Sorry but not happy and this was one of our favorite properties and recommended for a rebook of a company association group convention.Coming back is very doughtful Jerrry at front desk needs to remember guests are why hotels exsist
May 30, 2012
Rated 2 out of 5 by Scott640 Needs Improvement
We have been attending many conferences at your hotel for years. With issues concerning room temperature though out my stay and only resolved until my last night when I was switched to another room at 2:00 a.m. when it was within 5 hours of my departure was ridiculous. Your maintenance personnel never came to my room to fix the air conditioner after a front desk manager had put in the request. A period of roughly our hours had passed and I went back down to the front desk and asked for another room and moved all of my belongings to that room at 2:00 a.m. I was told that I would get two nights credit by the night desk manager which was not honored at my checkout lair that morning and a less than satisfactory offer was made by the person at the front desk that morning. This was ridiculous in light of what I had been thru for the last two nights of my stay at your hotel.
August 3, 2014
Rated 2 out of 5 by walter04 poor front desk
problems on arrival. No one at desk had any info of reservation being paid in full after I showed proof of payment. Kept wanting another credit card. no vending machines in hotel. I asked for room with balcony overlooking river and front desk said ok heres your room and it was not what I had asked for when making reservations over a month in advance. The final bill was a extra 125 dollars over original cost and did not use any other hotel facilities.
July 31, 2014
Rated 1 out of 5 by s20mark You chose not to help me.
The Savannah Harbor was a disappointment!
It's a nice property, in a great location -just poorly run.
I had the bad fortune to have a room next to someone who brought a dog into their room. There is an actual hotel for dogs. It's called a kennel. To let a large dog stay in one of the hotel rooms is bad operational judgment. The guest left the dog in the room all day and while I was trying to work in my room, the dog barked and barked and barked and barked. Also scratched the door incessantly. Not wanting to be "that guy" I put up with it for a while but when I was on a conference call and someone onj the call accused me of being at home because they could hear a dog, I had had enough. I cal the desk explained the situation and asked them to do something about it. "The reply I got was "we'll check into it." Don't know if they did or if they didn't but the barking didn't stop. I endured it for another hour and a half and called the desk again. I let them know this was my second call and the again said "we'll check into it." Didn't offer to move me to another room. Another hour later I had had enough. I packed up and went to front desk and explained that I was checking out. "why are you leaving early Mr Olson?" Because there is a barking dog in the room next to me, I'm trying to work, and you won't do anything about it. "Would you like to change rooms?" That's a question you should have asked three hours ago. I was so frustrated at this point I went to another hotel.
August 25, 2013
Rated 2 out of 5 by ppeb a bit disappointed
I was here for a conference. First some positives notes. The front desk staff and concierge very nice, except for one staff at the front desk had a bit of an attitude. The room was clean and comfortable, the view was nice, and the conference room and staff there were very nice and personable. A ferry is provided to take you to the attractions across the river. Now for the negatives... I chose the green option, which was a big mistake. I made daily calls to the service and visits to the front desk due to the lack of service for a mere coffee request. I even received calls asking if my request was completed. NOT once was coffee brought to the room without at least 2 phone calls or visits to the front desk, and then it was twice for a seven day stay. I find that to be extremely poor service. Also with the green option they are suppose to clean and replenish the room every 3 days, NOT DONE! Even after speaking to the manager on duty for the second day in a row without service she guaranteed service for the rest of the stay....NOT DONE. Another disappointment was the fitness center was 1/2 mile away. I really do not mind the walk and they did have shuttle service but my preference is to have the facility in the hotel for convenience and the fitness center was closed by 9 pm. If and when I visit Savannah again it will not be in the Westin unless there is follow through on promises and better service. It certainly was a disappointment.
September 19, 2013
Rated 4 out of 5 by rbeach0156 Westin need improvement
The Westin has great rooms and locations. My issue was with the services. First there were no gym facilities in the hotel proper; the gym was located about a 1/4 mile away at the golf club house. I wanted to do a quick workout without a cold walk over to the club house. Another issue was the bell hop service. I wanted to use a cart to unload my car and also to load up my bags at checkout. The staff refused my request and told me that only they could do that. Of course, its just a scam to get tips for pushing the cart around. I would like to do that myself. I hate having others handling my bags. Fix the staff situation and I would have a better stay!
March 4, 2013
Rated 5 out of 5 by Bill5432109876 Enjoyed my stay!
Staff of the hotel was very friendly!
August 11, 2014
Rated 3 out of 5 by OCDROCKS DISAPPOINTED
The room and hallway leading to room had a musty smell. The linen on the bed was stained and housekeeping did not thoroughly clean the room. I am very disappointed in the fact that I am stickler for cleanliness and this is suppose to be a 4 star hotel/resort and I felt cheated having used my SPG points for this quick getaway.
I requested clean linens and I'm certain there is a red flag on my account. Having to come in and deal with this after traveling was not what I was looking forward to.
July 23, 2014
Rated 2 out of 5 by MPN453 Nice view but disappointed with hotel.
I travel frequently, for work and pleasure, and expected a much nicer suite for the price. Overall, the suite layout was nice, but everything seemed very aged and I didn't understand the hotel's decision to have wine coolers rather than mini fridges.
My dog found a pair of boxers (not ours) behind a table. The management sent someone to remove them, and apologized, but didn't offer anything. We had to call back and ask for some type of credit, which amounted to less than 15% of one night's room cost (excluding taxes, fees, etc.).
We also had problems with the remotes for both tvs, couldn't see the one premium channel, and ended up ordering a super expensive movie. We rented a few movies while we were out, but then discovered that the dvd player didn't work. When the nice engineering guy couldn't fix it, we ended up having to move to another room on the second night of our stay.
The second room was the same price, even though it seemed smaller and even more worn--toilet seat was rough and scratched and appeared to have been painted over, more of the furniture was scuffed, and there was one bath vs. the 1.5 we had in our initial room.
By this point, we were so disappointed we decided to leave, on Christmas night. The staff was friendly, but there was only so much they could do. When I voiced my concerns about the room differences, the front desk clerk seemed not to care. I had to have the credit put on the bill, because it wasn't reflected. When the corrected receipt was printed, it showed that my points for the stay had been reduced by half!
I love Savannah, and the city at Christmas was lovely. The stay at this hotel was my gift to my fiancee and I feel like I took him to a 2 star hotel for 4 star hotel money.
December 31, 2012
Rated 5 out of 5 by Tex22 Wonderful Experience
Far and away a exceptional experience. Savannah is an incredible city to visit, the location of the Westin over looking the city directly on the River is just perfect. The water taxi adds so much to the trip. We used the Golf course, great track, the spa, great services, the restaurants and lounges, the pool, everything. Perfect. One more thing that made this an unbelievable trip, shortly after we checked in a yearling bald eagle perched on our balcony. No BS, room 1602 top corner next to the wooded area, we have pictures and video of this once in a life time experience. Take the boat trip to Daufuskie Island, If you are boater you will love this trip.
July 28, 2013
Rated 1 out of 5 by Frustratedmom Could have been better
There were broken handles in the room, the tub did not drain. This hotel does not support breastfeeding moms. Each day I had to give them my ice pack to store and several times they could not find it.They said they would arrange for a refrigerator for me upon arrival and did not. The room has a "cooler" not a refrigerator- I thought it was a refrigerator and discovered that all of the 14 ounces I pumped went sour when I stored them in the room cooler. It took them 45 minutes to find my milk they stored overnight in the employee fridge and I was late catching my flight. There was never anyone on staff to pass out towels by the pool.
July 14, 2012
Rated 5 out of 5 by CJS123456 More than I expected.
I have stayed at many Westins throughout the country and was expecting the usual high standards from them, but the Savannah Westins really stood out. The entire staff was very friendly and extremely polite. It made you feel that they genuinely wanted you there. They all went out of their ways to make sure my stay was comfortable and enjoyable. We asked for additional towels and coffee, and was provided with twice what we expected. I would certainly come back to Savannah just so I can stay at this Westin again.
July 21, 2014
Rated 3 out of 5 by rae379 Ok hotel - don't expect greatness
The hotel lacks any wow factor beyond the fact that it is on the river. The rooms are nicely sized, but plain. The pool and bar areas lack character and design, though these things are nice to have and won't be found at most other Savannah hotels. The food and drinks were alright, but nothing special.
Of course there is the resort charge that everyone hates, but I actually didn't mind it because I enjoyed hitting golf balls on the driving range, which the resort charge covers. And it covers parking, which if you stay at any other hotel in Savannah, you will pay $20 just for parking alone - at least here, the resort charge covers more than just parking. But the hotel will basically lie to you and tell you that the ferry to/from River Street is "complimentary" and covered by the resort charge. It is not! The ferry is 100% funded and ran by the local municipality to promote business/tourism. It has no affiliation with the Westin.
As a platinum member, I was upgraded to a river view room, which I appreciated. But perhaps the thing that left a bad taste in my mouth was 2 service failures within 45 minutes of each other. First, the hotel could not provide an HDMI cable, because they had "already given all they had away and some guests didn't return them." Ok, I get that, but as a platinum member I was hoping they could procure one. Please provide an HDMI cable and perhaps charge a fee if the cable is not returned at the end of the stay. Secondly, I called and asked for 2 champagne glasses to be sent to my room. It took 3 more calls and 45 minutes before they finally showed up - right in time for my husband and I to go to dinner and not have time to drink our champagne bottle.
There were also multiple times when I would talk to the SPG desk for a few minutes about an issue, only to eventually be told that they couldn't help and I should talk to the concierge (and vice versa.) Very frustrating. The walls are also a bit thin, and it is not the quietest hotel.
But overall, I would still recommend the hotel for a relaxing weekend.
December 9, 2012
Rated 4 out of 5 by jechho Nice, but busy resort
Stayed here two nights over the weekend, and there were both a convention and a wedding here. Needless to say that the hotel was very busy.Add the fact that Savannah is a party city during weekends, you may want to consider a weekday if you want some peace and quiet time by the pool.
As a platinum, we were upgraded to a nice suite, Had to push hard for it though, a bit frustrating.
The room was nice, though the bathroom needs a renovation. Very 90ish. Had a strange noise from above coming and going all the night (elevator noise?), but with earplugs we got the needed sleep.
The gym was in the club house abut 1/2 mile up the road, which was a bit inconvinient. And please get rid of the old earplugs in the gym, most of the ones I tried did not work.
As a platinum member, I asked to get the much-hated resort fee to be waived, but was told no. It included parking, so I didnt bother pursuing it further. However, it is a shame that spg platinums and golds need to pay a fee that includes internet - as that already is one of our benefits. Really not sure what the resort fee meant for me? Pool chair?
Location might be a plus or a minus, considering how you look upon not staying in Savannahs historic district and have to take a ferry evey time you want to go into the city. It was great to get away from the hustle and bustle, especially in the evenings, but it also was a bit time consuming waiting and timing the ferry schedule.
Breakfast in Aqua star was okay. Chose the continental breakfast as platinum amenity, and we were offered an upsale to the full buffet for 4 dollars each. The continental breakfast was nothing to write home about, so we took the upsale. I really do not understand why the platinum breakfast has been limited this way. Luckily, in Asia and Europe you get the full buffet anyway. Learn something, America. After all, we platinums put in a lot of money in your hotels!
All in all a decent choice in the area. Not sure how the standard rooms are, but I would visit again if I could snag a good rate (tip: the hotel often offers cash and points rates) and their upgrade policy gets better. I would probably avoid the weekend, though.
June 30, 2012
Rated 5 out of 5 by AnnNY Birthday Celebration
Our daughter surprised me for my birthday with an overnight at the Westin Savannah. It was phenomenal! The hotel was the best I have ever experienced. The staff was very attentive and informative. We thoroughly enjoyed our stay and highly recommend this resort.
August 5, 2014
Rated 3 out of 5 by Jsands007 This will be our last stay!
The lack of a microwave for a mother trying to warm milk for a two-year old is incomprehensible. That she was charged $7.00 was incredible.
On checkout, (3) charges were added to my bill; a resort fee the staff could not explain-if you charge me an extra $15 a day you should be able to explain it-I attribute it to poor training. Park your own car 100 ft. away or face some serious charges that you will not be warned about when checking in. Breakfast this time was in poor shape-how the Westin has dropped from superior to average.
July 15, 2014
Rated 3 out of 5 by FIFI56 Pretty disappointed
Just not the luxury Westin I came to expect. Parts of the building smelled like gas/sewage. Food service at the Midnight was so slow food was cold, if you were at the pool you got served quicker. The Starbucks in the hotel closed for the day (Friday) at 2:00 PM! If you wanted to go over to the town via the water ferry you could be waiting 2 trips before you make it on, happened to us twice and we had reservations we missed.
July 28, 2014
Rated 5 out of 5 by nan48 our stay
this was the second time in a month that we stayed in this hotel. we had a wonderful and relaxing time. the pool was great and the dinner was over the top. the room was really nice, but the house-keeping left us disappointed. from the first night and throughout the rest of our stay, we noticed the general neglect regards to clean. no soap. gels or shampoos/conditioners or body lotion the entire stay. and the bath tub really needs replacing.
July 26, 2014
Rated 2 out of 5 by nd01 Below par
This hotel is below par for Westin brand. Location is picturesque but then you have to take a ferry across the river to get into town. One of the key problems (as noted in other reviews) was that the staff was not very friendly and helpful. SPG recognition was minimal. There is no lounge. If you are platinum, you could use platinum amenity to get voucher for "continental" breakfast but it is not much more than coffee, bread and fruit (and the manager at restaurant told me that you can only order the continental breakfast from the menu with it - cannot use it as a credit towards ordering something else and paying the difference). Pool is relatively small. Also, note that there is an additional resort fee per night on top of the room charge.
July 9, 2014
Rated 5 out of 5 by Ranger1198 Always a good experience
I have been attending a law enforcment conference here for years now and the guest experience is very consistent. My only criticisim would be regarding service and food quality/options at the Aqua Star. Service is too slow and this year we only had the buffet option which was cold hamburgers and hotdogs. Leave those menu options available and perk up that staff.
July 31, 2014
Rated 1 out of 5 by BarkerE5 Horrible Experience
I wanted to book a suite at this hotel for my 5th wedding anniversary. I called the hotel and I was transferred around to several different offices. I was told "there are no suites at this hotel at all", "All the suites are booked", "You wouldn't be interested in any of the suites we have". Finally, a young lady told me about a suite they have that was available it had a fireplace, several balconies, and it sounded lovely. I told her I would call back (because I was waiting to hear from some other hotels in the area). I called back about an hour later, and spoke to a gentleman who took my credit card information, booked the suite for me, and he arranged for a bottled of Rose Champagne and chocolate covered strawberries to be waiting for my wife and me. I never received a conformation email, so the day of the reservation I sent an email to the hotel making sure that all was well. I received an phone call from the hotel telling me that there were no suites and that I had been booked in "one of the best rooms in the hotel", and that the hotel does not carry Rose Champagne but they would have "one of the best bottles waiting for us". My wife and I arrived at the hotel and checked in. The room was horrible small with no balconies, it smelled odd, and there was no champagne and strawberries. I went downstairs to ask where these items were. The young lady at the front desk informed me that there were no notes on my account that I wanted any special items delivered. She said she would send it right up. While we waited, my wife and I ordered room service (big mistake). I ordered the five onion soup (among other things). When the room service arrived they sent me Crab Bisque, I am allergic to Shellfish and did not order this soup. I called room service to explain the situation and I asked for the correct soup. When the correct soup arrived, we received an annoying phone call from the front desk "wanting to make sure everything was going well", the front desk staff already knew that things were not going well, and I had asked them not to disturb us (since we were celebrating). After the soup ordeal was done, I started eating my entree (filet mignon, Risotto, and asparagus). The risotto was flavorless, hard, and general horrible. I called room service again and asked if I could have something else. They sent up mashed potatoes and tried to convince me to eat dessert...yea like that would happen. The mashed potatoes were over salted, stiff, and had crunchy bits in them. At this point I had given up on trying to have a nice dinner and I decided to have a shower. While in the shower I kept thinking that the shower head was turning...but I thought I was just imagining it. While facing the shower head it fell off the pipe and came down onto my chest. I got out of the shower and went downstairs (fully clothed) and asked for someone to come upstairs and fix the issue. They sent a maintenance tech, as well as "risk management" up...I am assuming they wanted to make sure I did not sue them (I had no intention of suing or asking for refunds, I just wanted the stay I had booked and that I wanted to enjoy and share with my wife). The next day I checked out and the lady at the front desk asked "how was your stay with us?"...and I decided to answer truthfully. It was horrible; it was the worst experience I have ever had in a hotel. The manager spoke with me (implied that I had lied about several issues), and wanted me to come back and stay with them again, he also said that they have luxury room with balconies that count as suites...I don’t know what that had to do with anything because my room did NOT have a balcony at all. Again, I never asked for my money back, and I do not want anyone to think this is about money. I simple wanted the accommodations that I was promised, the service I asked for, and I wanted to enjoy some time with my wife.
July 27, 2012