Rated 4 out of 5 Accept for the front desk
This hotel was luxurious, comfortable, great bed and bath facilities.
My only complaint is that my room was reserved with a corporate card (not in my name) with the understanding that all incidentals and charges were to be put under this card.
When I arrived they would not let me check in without a physical card to be swiped. I provided them with a personal credit card in order to get in my room with the explicit understanding that all charges go to the card on file, the corporate credit card.
Three days later on check out they informed me they would be charging my personal card. I explained to the person the incident which occurred on the same day but she said there was nothing they could do. I asked her to take my keys (I had a conference to go to) and I would have someone from corporate get in contact with them about charging the corporate card. She agreed.
When corporate checked in with them an hour or so later they said they decided to charge the corporate card and I was all set.
I checked out on a Friday. On Tuesday the charges showed up on my personal card.
I felt I was lied to.
October 17, 2014
Rated 5 out of 5 An Amazing Experience
Let me start by saying that we also work in the customer service field and we understand the importance of treating others with kindness and respect. That being said, We received nothing but an abundance of generosity and warmth from the hotel staff as well as the hotel itself. The hotel location was perfect. Once we parked, we did not have to drive anywhere until we were ready to leave Savannah. A ferry runs every 20 to 30 minutes right from the hotel and then everything else in within walking distance or you can take a trolley to any distant locations. We were concerned about the noise level of our neighbor in the next room. Tracey and Michael both went above and beyond to ensure we were happy with our room and the cost. The room and view to the river were both excellent and we did not want to leave. We also spoke to others about lesser concerns and immediately noticed everyone was more than just polite. They seemed genuinely concerned about our stay and asked us about shopping, our food, etc. Making a personal connection is what can set companies apart from good to great. This experience was so great, I had to inform the manager on duty Paul and write this review. I rarely write reviews. From the bottom of our hearts, thank you for doing what I am sure you do each and everyday for all guests, although I would like to think we got special treatment. What an amazing experience!!!
October 17, 2014
Rated 5 out of 5 by CHAPS front desk
Christina greeted us when we arrived and could not be more pleasant . We also had Christina take care of us when we checked out., again professional yet very courteous.
Christina loves her job and it shows how she takes care of her guest.
October 15, 2014
Rated 5 out of 5 by Scottishtraveler Recent stay
I found the property to be outstanding and the separation from downtown Savannah a real bonus. The ferry worked really well
Hotel staff were outstanding
One funny note
I seemed to get some one else's breakfast order ( yes I had ordered but got something different) but it was good and nobody wanted to retrieve it
Overall well done
September 29, 2014
Rated 4 out of 5 by Bkw26 Updating guest rooms
We enjoyed our stay very much and were impressed by the professionalism and friendliness of the staff, especially the front desk staff. The silver coating on the back of the bathroom mirror was deteriorating and the paint around the bathroom door had lots of chips. The bathroom lighting should be updated giving better light. The desk chair was worn on the front. The heavy comforter was plush but just too heavy for September in Savannah. These are things I might expect in a much lower priced property.
September 28, 2014
Rated 2 out of 5 by Jason26 Should have stayed somewhere else...
If you don't want to read the rest of this review, I can summarize by saying I paid double the value for what turned out to be a slightly less than average hotel experience. If I had wanted an average experience, I could have paid over a hundred less somewhere else and received a similar experience, albeit without a view of the river (which, if you're visiting for a night on the town, you'll barely have a chance to appreciate anyway#.
The room was of average quality and size, for a deluxe, the TV was outdated with an unresponsive remote, and the desk chair looked like it might have once been a tiger's toy. I did not order any other services because I felt it would be a gamble; I already spent this much for humdrum, why spend so much more for more humdrum?
The worst part of my experience, by far, was the absence of any flexibility whatsoever with reservations. Before arriving, I called a few days ahead to ask for an extra day, but only if I could pay at that moment and receive the small discount associated with paying before arrival. But no, even though I wanted to give more of my business, more of my money, that wasn't possible. That would involve cancelling and rescheduling, and you can't cancel #I wanted the same night, plus another!).
I'm glad they didn't let me though. I was ready to leave after one day.
I will never stay at a Westin hotel again.
October 2, 2014
Rated 3 out of 5 by Dave39 Great location, service lacking
Excellent location, facilities very nice, but overall service levels not close to those experienced at most other Starwood properties. Excellent bell staff. Front desk, restaurant personnel were very slow to respond to all requests. Front desk personal were rude and unconcerned with meeting our requests. We did not get room serviced one of the three days. Wait time in the restaurant for drinks, food, etc. were way to long, with personnel there admitting they were very understaffed. I would not recommend or stay here again. Very disappointed that I used 3 suite night upgrades and points to stay.
June 28, 2013
Rated 5 out of 5 by SPGPlatinumAtlanta Great Stay in Savannah
We arrived early on a Friday afternoon. We stayed on points since we were in town for our daughter's soccer game. As a Platinum SPG member we were upgraded to the 16th floor (top floor for this hotel) with a view of the river. The top 2 floors have balconies. Breakfast was great. We enjoyed the frequent, and complimentary water taxi service, into downtown Savannah. Savannah is not the easiest small city to find parking in, so the ability to arrive/depart via boat makes the riverfront much easier. Our room (1623) was in great condition and the staff were welcoming and friendly. We will stay here when we are in Savannah again.
September 14, 2014