Rated 4 out of 5 by Greg13 July 4th Week Stay
Overall, staff was excellent in providing service and meeting our needs (one exception is maid service not coming on our third and final day - and it took three phone calls to get fresh towels, coffee, etc.). All staff members very friendly and helpful, and the crew that worked the Fourth of July activities worked extremely hard all day and kept friendly/helpful attitudes. The hotel is beautiful and very nice, but overall, hotel pool is not large enough for size of the hotel, especially during full conditions - very crowded conditions on July 4th. Also, July 4th oyster roast and barbecue was a great idea that wasn't well executed. Oysters were not washed nor cooked properly -- at $18 per bucket, I would've expected more. Overall, food at pool is very good, but expensive. This was our second time visiting and we will likely go back again.
July 7, 2013
Rated 5 out of 5 by flade62 Loved the hotel and the location
I stayed at this hotel, and was concerned about the location. No need for worry, as there is a ferry shuttle that runs approximately every 20 minutes to downtown Savannah. The staff was very helpful and courteous, especially the man at the bar and the woman who attends the pool area. (I'm sorry, but I forgot their names.) Our room was fantastic overlooking the river. The bed was comfy. We only stayed 2 nights, but I wish I had stayed longer.
April 14, 2014
Rated 2 out of 5 by JayBT4thtryatnickname Poor Quality Room and Service
Room needs major upgrade - carpet very worn, cabinet door busted, safe needed battery replaced ( it took over 2 hours to do so). Housekeeping service was the worse experienced in years. We supplied towels and soap ourselves on 2 days of our 4 night stay. I recommend vistors to the area stay on the other side of the river and avoid this hotel unless proximity to the Convention Center is a priority.
July 17, 2014
Rated 3 out of 5 by guest1304 disapointed
i was expecting something great - the promised bathrobe did not exist, the starbucks closed mid day, the gift shop didnt have much in the way of snacks, room service - the best i can say is the food arrived as promised, the people bringing it were nice - the food was not good, premade pizza? no fork with my eggs for breakfast?
the electric outlets did not hold the iron plug - no outlets by the bed for cell phones
i just expected more there
February 6, 2013
Rated 2 out of 5 by heidien73 Average facility, poor service
We stayed at the Westin Savannah for a conference. The facility seemed understaffed in most areas. Valet was too busy to justify, the lounges were not only understaffed but wait staff would not assist you if your tab was started at the bar. Housekeeping was the worst we had ever experienced - our room wasn't touched the first day, only one soap and conditioner on arrivial, we had to snag a roll of toilet paper and kleenix from the cart as they were not replaced after housekeeping had "attended" to our room, and the bedding was literally thrown up on the bed, the bottom sheet didn't even cover the mattress!
The facility is decent, especially for conferences, though nothing spectacular. Having to take the ferry across the river to do anything was a bit inconvenient, but not a deal breaker. Because of the "unkept" housekeeping I would not recommend.
September 19, 2013
Rated 5 out of 5 by NicB313 Better than I expected
The Westin Savannah Harbor is fantastic. i booked 3 different reservations at diff hotels prior to deciding on the this property. I feel satisfied that I made the right choice. The staff was warm and welcoming upon our arrival. Our guest room was very nice. The location is great. We ordered room service after being delayed for hours and arriving at the hotel late, tired and hungry and the service was fast and the food was great.
May 12, 2014
Rated 5 out of 5 by Carhartt Always a pleasure
The Westin Savannah Harbor Golf Resort & Spa is always a please each time I visit.
1. Staff recognizes and upgrades platinums
2. Staff is always courteous
3. Rooms are clean and well maintained
4. Super high speed, lightning fast internet
5. Top notch gym facility
6. Excellent food on site
7. Close to all the action in Savannah but seperated by a river (a free ferry shuttle zips you right over to River Street).
Negatives - NONE
March 20, 2013
Rated 2 out of 5 by GreyDawn33 " Extreme Disappointment "
I booked this hotel for the dining room service that was offered on Christmas Day and left because of the dining experience
there. The cleanliness of the rooms was
fair. The noise level of the other guest was
extremely high. The amenities were disappointing. I feel that this was a waste of
money. I left a day early and lost money because the room service and food was so bad. " Resort" should be used loosely when describing this hotel.
December 26, 2013
Rated 5 out of 5 by Ranger1198 Always a good experience
I have been attending a law enforcment conference here for years now and the guest experience is very consistent. My only criticisim would be regarding service and food quality/options at the Aqua Star. Service is too slow and this year we only had the buffet option which was cold hamburgers and hotdogs. Leave those menu options available and perk up that staff.
July 31, 2014
Rated 5 out of 5 by MrsBGreg Anniversary Weekend
Beautiful hotel, warm and welcoming staff. Everyone we came across welcomed us and made sure our stay was comfortable. This hotel and staff made our stay a 'home away from home'. Excellent views, and convenient transportation to River St. and other Savannah attractions. We look forward to coming back to Savannah and staying here again! An A+ to the Westin Savannah Riverfront staff and management!! You really exceeded our expectations!
March 25, 2013
Rated 5 out of 5 by DK42 This hotel is a fun place to stay
The Westin Savannah is an excellent facility. Outdoor and pool areas are relaxing and beautifully landscaped. Rooms are quite comfortable. Food is very good; additional restaurants would be a plus. Staff is very accommodating. I would definitley stay there again. The location, across the river from Savannah, provides the best of both worlds for vacation with a relaxing restful location with plenty of sighseeing options minutes away.
October 29, 2012
Rated 3 out of 5 by kaylie Unorganized
First of all,we had reservations for 5:30 on Nov.22 in Aqua Star,they didn't open until 6:00,we had to leave & come back.The service was very slow,no one was organized,alot of people just walking around & the food was ok.The brunch was alot better,last yr.The 10th Fl.was full of kids & noisey.Had they asked us,how our stay was,when we checked out,I would of told them.There should be a website,where you,can complain or a real person.
November 25, 2012
Rated 5 out of 5 by C6Z06 Great place for a convention
This was a great location and provided awesome services. The elevators were fast accommodating large crowds, the pool area was fantastic, the boat service across the river was convenient and we were well taken care of.
September 1, 2014
Rated 2 out of 5 by Attitude2007 Great location
The property has great bones but in need of a good management team. We had no TV for the 1st 24 hrs of our stay. Breakfast buffet was cold and mediocre at best. Little children were playing and eating in the Hot Tub even though the signage clearly states no one under the age of 16 allowed. We brought it up several times to the pool staff but they didn't care. Rooms are okay but nothing to write home about.
June 20, 2014
Rated 2 out of 5 by apt0413 Nice location but needs improvements
Stayed two nights over this past 4th of July weekend to see the fireworks in room 1529. Room was not up to Westin Resort standards. Stayed on the 15th floor with a river view, room had a number of problems. First the chair at the desk had 4 cuts in the fabric. The sheer curtain was dirty on the window side. Sheets on bed should have been replaced a long time ago, worn out. Inside of the bathroom door had mold and rust on lower portion. Due to the large crowds, the restaurant service did not know how to handle the numbers of people. Asked if The First Friday Sunset Party Oyster Roast would be happening and they told us no. In its place was a BBG for $42.00pp. Opted to eat in the Starbucks Café At Midnight Sun and the food was just food. When I went outside to watch the fireworks, found that they were having the oyster roast. Would not stay at this Westin Resort again nor recommend it to anyone.
July 7, 2014
Rated 5 out of 5 by BrittleFamily Forget the trendy places - Westin is here to STAY!
We have stayed at the Westin for years and seen renovations, upgrades, and improvements. The Westin is a consistently great property for Starwood. We appreciated the new decor and attention to detail. Service is among the best. Our son loves the amenities and was especially surprised by a special birthday card and treat delivery from the staff - truly the nicest gesture ever! Our family wouldn't choose any other hotel in Savannah!
November 16, 2012
Rated 4 out of 5 by Rolo50 Expected More
I was told upon check in I would receive a card to allow me to get 50% off food and drinks at the hotel, and I had to go back and ask for it. The bathroom sink was badly clogged and drained very slow which was both annoying and unsanitary .And to beat all I was charged a whopping 32% gratuity at dinner after receiving very fair service Also Wi -fi stopped working and had to contact the front desk other than that my stay was fine.
August 26, 2013
Rated 5 out of 5 by Joe1352 Anniversary Weekend
This was the first time my Wife and I stayed at the Westin Savannah Resort and it will not be the last. Our room was on the top floor overlooking the Savannah River, fantastic view. The room was very comfortable and clean, coming from experience in the Hospitality industry . The entire Staff was very friendly and right on point. Much to our surprise the Hotel delivered a bottle of Champagne along with chocolate covered strawberries to our room for our Anniversary . What a great touch and it was much appreciated. The location is outstanding you just hop on the ferry boat and in a few minutes you are in downtown Savannah with all the shops and restaurants . A must visit to the 17Hundred90 Inn and Restaurant in Savannah, locals place excellent food and service. I didn't have to drive all weekend so you can really enjoy yourself eat and drink and not worry. Great job Westin!
May 26, 2014
Rated 3 out of 5 by Bob1107 Beautiful hotel
I was disappointed in some aspects of the hotel. Our room was fine but our toilet worked but you had to hold the handle down to have it flush properly. The cushions on the chairs near the beach had mold on them.
I also think you should have a newsletter ie, things that are going on such as what movies playing outside, or that there were fireworks and where they would be.
Just a couple of things I thought you should be aware of.
September 16, 2013
Rated 1 out of 5 by southernbelle Don't stay over a holiday
The hotel is beautiful, but we were kept waiting for a room. Check in is advertised for 4 pm. We had to wait until 5:30 to check in because "rooms were not ready." At the Midnigt Sun restaurant/bar we were not able to get the drinks we wanted because they were "out of" certain ingredients. The evening buffet and Sunday brunch were wonderful. Pool was heated which was nice even when it was 40 degrees outside, but a little dirty.
January 3, 2013
Rated 5 out of 5 by Ruthann250 Great staff
The hotel is very good, but what made our stay excellent were the wonderful staff. We loved the SPG floor, it was quite and the view from the balcony was very pretty.
The short trip across the river to downtown can take a bit more time than you might always like. But the up side is that the hotel is likely quieter and less subject to craziness at peak times of the year because of this distance from the bars and other venues.
March 4, 2014
Rated 4 out of 5 by patsy29 Beautiful location BUT bar/ lounge needs price makeover
An EXCELLENT Resort Hotel !!!!!! The staff was very knowledgeable of the area and offered many helpful recommendations. BUT...the only and MAJOR problem we encountered was the Bar/Lounge area. We had drinks and bar food at the bar and the prices we outrageous. No one was in the bar during the three nights we were there. Corporate should rethink the prices of the food and drink on this menu.
July 2, 2014
Rated 4 out of 5 by Travel70 The bed is like sleeping on feathers
We had a good experience. I think it could of been better if the staff would have asked what the special occasion was. My husband had just returned from Afghanistan. The bathroom needed re painted and the tub was not properly cleaned. We order room service and my pancakes were hard and over cooked and bacon was burnt. Did not want to wait another 25min. to order another one. But the bed was fantastic .We slept like babies.
November 11, 2013
Rated 5 out of 5 by Sarah0906 EXCELLENT Vacation Spot!
I booked this hotel for my husband and my anniversary trip. I am SOOOO glad I chose this hotel! The minute we checked in, we were treated special! They upgraded us to a riverfront view and had champagne and chocolates waiting in our room! We also really loved the pool and pool facilities. We ordered food and it took longer than expected, so they gave us a cocktail for the inconvenience. The Westin made a customer for life!
May 28, 2013
Rated 5 out of 5 by Randy72 A very relaxing and enjoyable Hotel.
I have stayed at this Hotel for 7 years now and have enjoyed every stay. The staff looked after my every need and consitantly ask if I needed anything. Food is great and the riverside view excellant. Plenty of restruants and shops to choose from. GREAT location.
August 22, 2014
Rated 1 out of 5 by Liz50 Very disappointed
To be a 4 star hotel - we were extremely disappointed in the service . Were told when we checked in they would call when the room was ready - at 5:00 on Friday we called the front desk - it was ready then but they never called us to advise. If we had not called wonder when they would have called us. Upon getting home and receiving the final bill - we were charged 2.74 for a bottle of water that was on the desk- really ??
March 12, 2013
Rated 5 out of 5 by 082014Guest Best View of Savannah!
I enjoyed my stay at the Westin Savannah Harbor Golf Resort & Spa. The view of Savannah is so awesome! Beds were heaven and the bath was nice with rain shower head and hand held wands. Would definitely stay again! A bit pricey, but most luxurious hotels are.
August 22, 2014
Rated 2 out of 5 by Notsatisfied14 Good hotel except for house keeping
Our stay was very enjoyable except for a problem getting house keeping services despite asking for it a number of times. Even after speaking to a manager we did not receive housekeeping until we spoke to a manager a second time. When a hotel charges that much money per night it should be able to clean a room without being asked three or four times.
July 26, 2014
Rated 3 out of 5 by Zoe13 I was suprised it was not a better quality
Some of the amenities in the room were old and did not work well, certainly not what one would expect from a hotel of this quality. I was unable to decline housekeeping (for sustainability purposes) without hanging a "Do not disturb" hanger, which prevented me from getting refills of coffee, etc. And this hotel only offers Starbucks medium blend coffee for in room service, of which I believe is too strong and tasted very poor. I had to cycle the pre-measured coffee filter twice in order to reach a drinkable cup. It seems the pre-measured is way too much for a single cup. The staff was nice but did not go out of there way to help. I had one attendee stand by and watch while I unloaded my car onto the luggage cart! My check in was delayed by 45 minutes - this is after the 4 pm check in time - even though I arrived at 3:45 pm. Overall - I expected more from this hotel.
August 19, 2013
Rated 3 out of 5 by JEG1 Impossible to get ?s answered
Whatever answers you do get, get them in writing and find out the name of the person who gave you the information so you can refer back to them. Because I guarantee you that the next person you talk to will tell you something totally different. Was it nice? Yes. Clean? Yes. Good location? Absolutely! But that's it. If you need to get information about services, room sizes/availablity, policies or rates, don't bother.
September 28, 2012