Rated 5 out of 5 by Jack5 Great Hotel but
This is an excellent hotel - The best Westin I have stayed in. Great building and out door space; beautiful gardens and lawns; location on the river with great views; the ferry service to Savannah is convenient and fun. BUT the food is not great and the bar tenders are less than friendly or efficient. In fact one bar tender didn't know how to make any drinks except draft beer and could barely speak English. Looks like a failure of management to recruit and train staff. This being said I am looking forward to my next visit in a months time.
March 30, 2013
Rated 2 out of 5 by Attitude2007 Great location
The property has great bones but in need of a good management team. We had no TV for the 1st 24 hrs of our stay. Breakfast buffet was cold and mediocre at best. Little children were playing and eating in the Hot Tub even though the signage clearly states no one under the age of 16 allowed. We brought it up several times to the pool staff but they didn't care. Rooms are okay but nothing to write home about.
June 20, 2014
Rated 4 out of 5 by Visit3 Georgia16
Third time staying at Savannah Westin, very nice hotel, room was very comfortable, beautiful view, loved being able to retreat to other side of river after hanging out at River Walk and other areas in Savannah.
July 9, 2014
Rated 4 out of 5 by Rx4Firefighting Savannah in the spring time
I have stayed at many hotels and really enjoy my time at the Westin when visiting Savannah. The hotel offers everything one would expect a resort of this type to offer and the staff go the extra mile to ensure your stay is both enjoyable and memorable. I would however ask that the Westin possibly look into making their restaurant more family affordable and revise the limited menu selection. While I often travel on business I always keep pricing and family affordabilty in mind and I think the Westin should do the same.
April 18, 2014
Rated 4 out of 5 by Savannah1 Birthday Get-Away
we have visited your hotel several times. We always enjoy our stay & the water ferry makes it easy to visit Savannah. We did have difficulty checking in this year. We were given keys & assigned a room that had not yet been cleaned. Then the keys to the new room did not work. Eventually, everything was worked out.
July 2, 2014
Rated 4 out of 5 by SometimesaSPG Great Location across the bay with easy ferry access
Super convenient to get across the bay in the ferry. There was a wedding going on which looked really nice as well. The pool seemed kid friendly, but overall the pool isn't huge. It was cool to watch all the massive container ships goes by.
July 7, 2014
Rated 4 out of 5 by Mikey This hotel has extremely well maintained grounds
Nearly every expectation that I had prior to my visit was met. The food for the meetings was excellent with a very good variety of vegetarian entrees as well as those that included meat. I really appreciated the rectangular shower head in the rooms. Also, the view of huge freighters passing by in the River was quite entertaining. I have one minor suggestion, having the exercise room at the golf club made it inconvenient to use for me and others at the meetings I attended. If possible, locate a small workout area within the main building.
February 21, 2013
Rated 4 out of 5 by Bebbly123 Overall positive experience.
This is a well maintained property with excellent amenities, in terms of golf, exercise and spa.
The weak spots were in service. Our room was not cleaned on Christmas Day even though it was vacant most of the day. On our last night, we ordered room service and did not receive any dressing at all for our Caesar salad and our chicken wings, even though we were specific in our order. Even when we called to note the mistake, the dressings were never delivered. Even in the public areas, food service was spotty and slow. It was a holiday, so that offers more understanding for the missteps, but it doesn't excuse them fully.
The ferry service is great and the staff is friendly. Overall, it was an excellent place to spend the holiday with our family and friends.
December 27, 2012
Rated 5 out of 5 by DTravelMan Fun Friends and Savannah Westin
We had an awesome stay at the Weston Resort Savannah Georgia. Great Hotel, Great friends equaled fantastic Fourth of July. The Resort and especially the staff were great.
July 8, 2014
Rated 5 out of 5 by Lauren25 Westin Savannah
Great Experience. We loved how the water taxi took you right from the hotel to Market Street. Our room was ready by 11:30 and front staff was very friendly.
July 8, 2014
Rated 5 out of 5 by marciken2 Honeymooners
My husband and I had reservations at the Westin Hotel 12/14 thru 12/16 and from the time we entered the property we were impressed. The staff was courteous and attentive. Ebony greeted us with a huge smile and hello. Check in was a breeze and we even received a bottle of champagne and chocolate covered strawberries.
We were upgraded to a room with a spectacular view overlooking the river. Our room was immaculate and we could not have asked for more. Our honeymoon weekend get a way was fabulous! We will definitely be returning.
December 19, 2012
Rated 5 out of 5 by MerMer GREAT STAY!!!
We stay at The Westin every time we are in Savannah. It is a great hotel . . great view of the water and the cargo ships . . free and convenient boat to the Riverfront . . great location . . and clean and extremely comfortable rooms. The Staff is always friendly and knowledgeable. I highly recommend this hotel!!
June 27, 2014
Rated 4 out of 5 by HOMES GREAT PLACE TO GO
HAD A GREAT TIME. LOST OF THING TO DO, CLOSE TO RIVER ST. ALL THE SHOPS AND DOWN TOWN SAVANNAH. GREAT GOLF AND POOL AND SPA. GREAT PLACE FOR THE WHOLE FAMILY . WILL BE BACK!!
July 7, 2014
Rated 4 out of 5 by cbarnes Overall Good Experience
All staff was extremely pleasant and accommodating. Room service staff was especially friendly and efficient. Facility was lovely - very clean and well-kept. The only thing that wasn't great was the bed. It was not comfortable and my daughter and I both had a difficult time sleeping.
Our balcony room on the 15th floor was wonderful!!
Oh, and the spa was an excellent experience as well! My daughter and I each had a signature massage, the staff was wonderful, the facility was beautiful and the whole thing was fantastic!!
February 11, 2014
Rated 5 out of 5 by FnKH 4th of July
Great location to explore the history of Savannah, excellent Concierge services and THE best location to watch fireworks from.
July 8, 2014
Rated 5 out of 5 by VMM1908 Excellent Customer Service!
I would strongly recommend The Westin if you appreciate a beautiful facility and outstanding customer service. Planning another visit in the near future.
July 7, 2014
Rated 3 out of 5 by ria1009 location is key
room was clean, bed was comfortable;
receptionist kind when checking in;
restaurant staff in hotel and at clubhouse not accommodating, especially in the hotel... disappointed that i had to get lunch daily across the harbor when i was in a conference and on a time constraint; starbucks in hotel should have sandwiches available all day long especially when there are two conferences going on…if that's not possible, then there should be a cafe located in the hotel that has premade salads, sandwiches, chips, etc.
April 1, 2014
Rated 3 out of 5 by Shortymg Room Not Up To Westin Standards
We were very disappointed in the room and felt it was not up to Westin Standards. The comforter on the bed was snagged and dirty at the bottom, when we pulled back the sheers to open up the windows and let light in there were popcorn kernels on the floor and the toilet seat in the bathroom was all beat up. After staying at the Westin on the Riverwalk in San Antonio this room was a total disappointment. We work very hard for our money and find this room nothing better than average and have much nicer rooms at cheaper hotels.
July 4, 2012
Rated 3 out of 5 by jeez the food for our banquets was excellent
The hostess in the resturant upstairs has horrible people skills. That is a HUGE NEGATIVE reflection on your resort.
July 8, 2014
Rated 4 out of 5 by CaptainC Luxury for pet owners
This is a great destination for those who like to travel with their small dogs. The hotel provided a comfy doggie bed and feeding station. Many restaurants in town and two in the hotel have seating outside so you can dine with your pet. Almost all of the stores in town are pet friendly. Many of the owners have their pets at work. Your dog is welcome on the free ferry that takes you to the shopping district. Only service dogs are allowed on the DOT shuttle but they are welcome on the bike taxis and horse drawn carriages.
December 24, 2013
Rated 4 out of 5 by marc14 Savannah vacation
the hotel was overall a great location to stay for a Savannah vacation. The facility was well designed and comfortable. The ferry service to downtown, extremely appreciated. Played golf, course and staff accommodating vacation travelers.
Food service and notice to guest was difficult to understand. The options of events available, such as Sunday brunch was never mentioned, then sold out.
Overall, would recommend and stay there again, with advance awareness to ask more questions about services.
April 22, 2014
Rated 5 out of 5 by Nette247 4th of July
The place to be for 4th of July! We enjoyed the up close and personal fireworks, live band and beautiful pool area.
July 7, 2014
Rated 4 out of 5 by SWF55 Disappointed
I love this hotel and was disappointed that I was not given a room that I hoped for. I requested a river-side room and used two of my suite awards to get upgraded to a suite. They assigned me to a golf course view suite and I am not a golfer and could care less about looking out the window at a golf course. On my reservation I requested a river-side room. I had them to move me from a golf course view suite to a regular room on the river side. I hope that since I did not use my suite awards that they will be reimbursed.
April 9, 2013
Rated 5 out of 5 by GWSFN Great July 4th location
We had a great room overlooking the river. Everything was clean and comfortable and we'll definitively be back.
July 7, 2014
Rated 3 out of 5 by CLC2013 This hotel was boring
I expected more for the 4th of July weekend
July 8, 2014
Rated 3 out of 5 by FirstTimer1113 First Timers Beware
This was my first stay at the Savannah Resort. The hotel staff was very professional and courteous. However, when checking in the clerk indicated I had a golf course view. When I presented to the room there was a brick wall with no view of the golf course. I was tried from the drive so I did not protest. I then ordered room service, a salad, and the lettuce on top was green and fresh. The lettuce on the bottom was not so fresh. The hotel apologized and credited my bill. As a first timer I expected better service.
November 16, 2013
Rated 5 out of 5 by Denys This hotel was very clean.
This hotel was very clean and in a good location.
July 7, 2014
Rated 5 out of 5 by Joyus72 Great Staff
We have stayed at the Westin in Savannah every July 4th for the last ten years. We only live 40 minutes away on Hilton Head and leave our beautiful island because of the Holiday chaos. We choose your Westin because we always enjoy the events you plan: music, games for children, BBQs & oyster roasts etc.
Our stays over the years have ALWAYS been great, but this year exceeded our expectations!!! Your staff (although you were sold out and super busy) treated each request with pleasure and ease. From Melissa who helped me sort out details, at the front desk to helpful lady in the gift shop and fabulous room service staff!!! Everyone was professional and kind and with tons of people staying there...we didn't have to wait to be served for anything. Room service even had the time to call us to ask if we enjoyed our in room snack (how nice!!)
Your added temporary gates at the 2 areas on the waterfront created an uncrowded and relaxing venue for Westin guest only for the fireworks show.
We were relaxed and left pampered (like we were your ONLY guests staying there) because of your competent staff!
All I can say is that your staff must be angels - because everything was HEAVENLY!!
We will be back soon for another visit!!
July 6, 2014
Rated 3 out of 5 by Rusty Too many problems
*Restaurant: waitress hasseled, too long to wait for food. Confusion over tip! We paid twice for the tip.
*TV WAY too slow to change channels
*Coffee maker was filthy! Had to clean it.
*Bathroom: shower curtain VERY wrinkled.
Water sitting in the tub from previous shower. Light too low for makeup. Love mirror, counter and towels.
*View from balcony great!
*Late night dessert portion was terrible. Too small from Midnight Sun and WAY overpriced.
Hated paying for parking without a choice either way. Self or Valet.
May 2, 2013
Rated 3 out of 5 by dsiewert Usually Great but not this time
I recently booked a last minute reservation for a one night stay. Checked in and was given room number. Went to room but do not disturb sign was on. Thought it was strange but knocked and opened the door to find someone else in room sleeping. The front desk clerk apologized profusely and promised to give me "a Bunch" of extra starwood points for the inconvience. Nothing ever showed up.
In addition to this issue, these rooms seem tired. The old gray Westin colors need to be updated.
April 16, 2014