Rated 4 out of 5 by Carlos2222222 Nice hotel ...pleasant stay but some service issues
We are SPG Platinum. This is a very nice hotel but there were some service glitches that letf sour taste in mouth. First of all we checked in and were put in a room near elevator even though in my SPG request I specifically state "quiet room highest floor as my wife hates noise." Had to call down and eventually was moved to 1616 which was a nice room. The person who i talked to on phone took care of things and went out of her way, Then we went down for breakfast next morning and had talked to someone of when the breakfast ends. Well when we walked in we were told that the "breakfast was over" even though we were one hour before the time we had ben told breakfast had ended. I went to front desk and asked "what is going on." eventually everything was sorted out but like i said left sour taste in mouths and we are SPG platinum. We travel to south a lot and would like to come back here and give them another chance. .. we shall see. Went to another competing hotel across river and had phenomenal experience at their restaurant and seriously am considering using their loyalty program (am member) more as have found the "SPG breakfast" experience to be quiet disappointing (not in Europe but only in USA). PS one bright spot was Amanda Marks at Concierge she recommended the Grey restaurant and we loved it! she wrote us a nice little note that was put in our room. Classy touch.
March 15, 2015
Rated 2 out of 5 by UPSETHUSBAND13 WAS DISAPPOINTED
From check-in to check-out, there were serious inconsistencies that really turned my anniversary into an lukewarm weekend! As a SPG Member, I was very disappointed and didn't realize that my wife and I would be treated like this. I really hope that The Westin finds a way to make this right so that wife feels much better about the Hotel.
March 2, 2015
Rated 2 out of 5 by Smithsu2 Great Facilities and location but poor customer service
The hotel is in a beautiful spot and the rooms and facilities were clean and very comfortable. The food at their restaurant, aqua star, was wonderful, and our server at the restaurant for breakfast, Nelly, was very attentive and made our breakfast so enjoyable. However, my experience with the attendants at the front desk was sub-par. The attendant that checked me in was not very friendly and did not make us feel welcome. I requested during check in that a bottle of wine be sent to our room and the attendant stated the earliest it could be sent is 6 pm. I stated that was fine, but the wine was not sent and I had to call the front desk multiple times and speak to several different people, all of whom seemed like they didn't know what was going on and weren't communicating with each other. I finally was able to get an attendant to agree that they would send the wine at midnight when we would return to the room. We ended up returning early around 9:30 pm and the wine was already there. For a hotel of this class and price, I really would expect for the customer service and the coordination between front desk and room service to be better than this. For this reason, I will likely not return to this hotel. I can get a mediocre experience for far less money somewhere else.
February 22, 2015
Rated 5 out of 5 by buckettraveller4 welcome tranquility
wife and I took 5 day stay in late winter -but mild days in south.savannah is a charming area but the westin made it special for us.guest greeting very bubbly from staff. excellent room with a view facing the harbor with giant container ships crusing almost silently by your window with the tugboats in tow. you are on hutchinson island away from all the noise of riverfront street. catching the trolley(free and runs about every 30 mins) to riverfront street. the restuarant(aquarius ?sp had excellent dining with a view of the interacoastal waterway. watching sunsets across the reverfront from hutchinson island. last but not least a westin savannah employee named Kiki who seemed to anticipate our needs before they arose and made sure we were well taken care of. we enjoyed our stay very much and will be staying again upon our return to savannah.
February 12, 2015
Rated 5 out of 5 by Joyce72010 This hotel has excellent accomodating employees
My daughter and grandson invited me to this hotel to celebrate my birthday. The hotel cite is beautiful and the employees were very accommodating. I visited the spa building to use the exercise, sauna and steam rooms. All were very clean and provided everything you could possibly need. I lost a very small diamond hoop earring. I called the Heavenly Spa the day after I checked out to see if anyone found my earring. Lana from Heavenly Spa called to say a guess turned in my earring and she offered to mail it to me. I received my earring in the mail
The Jazz Buffet is the best. Make sure you have the grits and shrimp. I had three servings.
Easy parking. Outside staff excellent and available.
January 31, 2015
Rated 4 out of 5 by puddlehopper Great spot for the holidays!
The location is terrific, with a quick water taxi ride to some of the best restaurants and attractions in Savannah, yet you are on an island with well trained staff to help at every turn. My husband loved the golf course, and I grabbed a bike at will and went for a spin enjoying the warm December weather. Holiday decorations were warm and welcoming, and the gingerbread house competition and Festival of Lights were special treats.
January 24, 2015
Rated 5 out of 5 by mpb158 Great Hotel for Golf
The golf and spa were terrific
January 23, 2015
Rated 2 out of 5 by cc019 Bad Service
I booked 2 nights on-line with a debit card for deposit. Upon arrival, the front desk said I had to use a non-debit visa for deposit. I gave her an additional card, and was assured I would be able to settle my final bill with the card of my choice (debit card). Our first night the tv didnt work so they gave us 2 free movies. Well... we were charged for them
!! The room service order was very, very incorrect and I was told we would get 25% off for the problems- didnt get that either. My final bill has charges on my Visa and some on my debit and some we still cant figure out!! This is unacceptable! We stay at hotels for the convenience and this has wasted tons of my time reconciling and calling Westin Accounting. Very disappointed Westin...
January 22, 2015