Rated 3 out of 5 by Marathoner2014 Westin - Rock n Roll Marathon Weekend 2014
We choose a Premium Riverview room. It was nicely furnished with a beautiful view of the river and downtown, which is across the river. The staff were very nice. The fitness coordinator, bellmen and the folks at the concierge desk were particularly outgoing and helpful.
The negatives were that the housekeeping staff seemed overwhelmed and their prioritization seems out of line. As mentioned, we were in a premium room which was not ready for check-in until after 4:00, well after many, many in standard rooms were able to check-in. Additionally, on the race day we were out of the room before 6:00AM and it was still not made up when we returned at 2:30, exhausted after running a marathon. For over $400 / night I expect fresh towels and a made bed! There were also room service dishes in the hall outside our room when we checked in on Friday that were still there when we turned in on SATURDAY night.
Service levels need to be aligned with the beautiful facility and premium pricing.
November 15, 2014
Rated 1 out of 5 by AJ6871 Overpriced for a underwhelming stay!
We were in Savannah to attend a wedding and choice this hotel because it was the venue for the reception. The young lady (Sammie?) who checked us in was not exactly friendly or nice. She wasn't rude but her customer service skill do need some polishing. When we had questions about the hotel she gave us a brochure and said this should answer most of your questions. Apparently it was too much to answer a couple of our questions. Also when we inquired about the late check out on Sunday she neglected to inform us of the additional cost. The room was ok but not what we were expecting especially for how much it was costing per night. The bathroom had an unusual layout and smelled of mold. Also because of a paper mill that is located near the hotel, our room smelled of burning sewer. When we called the front desk to inquiry about the smell we were told 'that's just the way it is in Savannah'. The smell was very strong some nights and made sleeping difficult even though the beds were comfy. I plan to return to Savannah but I will not stat at this location. I will never stay here again.
October 28, 2014
Rated 4 out of 5 by EagleRock Great Place - Could be Exceptional. RnR Marathon
We just stayed here for the Rock N Roll Marathon. Overall, a great place to stay but could have been exceptional with a few small tweaks. In case management reads this here are a few suggestions for next year (as we will be back!)
1. Private Charter Ferry on Race Morning - Many of us would pay a little extra to reserve a time/seat on a chartered ferry to get across to race.
2. Race Morning - Hotel should have a bunch of tables ready early in the morning in the lobby with coffee, bananas, and perhaps pastries or muffins. Would be HUGE hit with your guests.
3. SPG Members - We are platinum and we know this property doesn't have a club lounge and thats fine. It does however, have a great breakfast buffet. Every morning I had to explain to the server that we were fine with paying extra because our platinum thank you did not include the hot bar. Perhaps, the hotel should just provide free breakfast buffet for its platinum members? Cost is likely minimal and it would have created a much different feel each day.
POSITIVE- All that being said, this is a wonderful property and if you plan ahead for race day logistics then its the perfect place to stay for your marathon. My wife and I will be back for vacation in the spring and hopefully another Marathon next year. Despite being completely sold out they were ready and rooms were cleaned, towels were available, and we rarely had to wait for staff. Overall, we were pleased and with a few small race specific logistics the hotel could really exceed expectations.
November 11, 2014
Rated 4 out of 5 by krue westin/savanah
great hotel and staff but it could be cleaner. The phone in room was so dirty, I wouldn't touch it. Hallway needed to be better cleaned. Our room was never cleaned and had to call for it to be in the evening! Other than that facilities were great, slept very well.
November 5, 2014
Rated 3 out of 5 by Dave39 Great location, service lacking
Excellent location, facilities very nice, but overall service levels not close to those experienced at most other Starwood properties. Excellent bell staff. Front desk, restaurant personnel were very slow to respond to all requests. Front desk personal were rude and unconcerned with meeting our requests. We did not get room serviced one of the three days. Wait time in the restaurant for drinks, food, etc. were way to long, with personnel there admitting they were very understaffed. I would not recommend or stay here again. Very disappointed that I used 3 suite night upgrades and points to stay.
June 28, 2013
Rated 4 out of 5 by SingerIsland20 Mrs Cynthia Lewis
Hotel looked great - but cleanliness was an issue
checking into room - there were two dirty napkins on floor ten rooms apart in hallway and bellboy walked right past it and so did a guy from maintenance
food in "sports bar" was horrible and overpriced and food took 30 minutes to get a salad and sandwich and place was empty
November 4, 2014
Rated 4 out of 5 by FreddieBubbles27 Middle-aged physician
Generally first-rate experience.
November 3, 2014
Rated 2 out of 5 by Grandma12 The noisy gnat box
The savannah speedway was located right behind the hotel and the noise from all the cars were unbearable especially at 9:00 in the morning. There was dried urine stains on the bathroom floor. We had an outside wedding and the gnats were awful. We woke up around 2 a.m. to an awful sewage smell. Let's just say, I had a miserable time
October 27, 2014