Rated 5 out of 5 by Sandralynn River Ferry
Appreciated the convience of the water taxi.
The hours were very timely and the crossings were pleasant.
July 22, 2014
Rated 4 out of 5 by JaiB Clean
Nice hotel. Rooms were average. Very clean, which is of upmost importance for me.
July 24, 2014
Rated 3 out of 5 by Sammie1 Front desk VERY accommadating.
We noticed several areas that needed to be paid attention too. Example...shower curtain rings all unattached, small refrig was dirty and looked like it had been beaten up, spa shower had broken tile, no light in the closet,cigarette butts and garbage in parking area. We were very pleased with the people working there and the food was good. The Westin just needs to pay attention to detail.
February 3, 2014
Rated 4 out of 5 by Reviewer101 Best place to stay in Savannah, GA!
My wife and I stayed at the resort for 4 days - given the location and facilities _ I think it is the best hotel to stay in when you are visiting historic town of Savannah, GA. The front staff and the concierge were extremely helpful - the only downside was the cleaning staff - did not clean the room well and did not replenish the daily supplies. They have Starbucks in the room - great plus!
December 17, 2012
Rated 3 out of 5 by BusinessNPleasure Some issues
Nice and somewhat secluded hotel. I loved the view.
The two issues for us were: 1) If it were a pet friendly hotel, we would have enjoyed some kind of acknowledgement like a pet toy or treat -- thats always a nice touch
2) There was a fire alarm in the middle of the night. Obviously not the hotel's fault but felt they could have extended a discount for future stay due to this inconvenience.
November 18, 2013
Rated 4 out of 5 by Visit3 Georgia16
Third time staying at Savannah Westin, very nice hotel, room was very comfortable, beautiful view, loved being able to retreat to other side of river after hanging out at River Walk and other areas in Savannah.
July 9, 2014
Rated 3 out of 5 by CNWattendee Not up to the usual standard.
The hotel was sold out due to a conference I was attending. I had to change hotels midway through my stay. When I asked about extending my stay, the Director of Front Office, Jessica, assured me that she would look into the possibility and get back to me. I never heard from her again. The room was shabby and small. After our stay at the Westin Hilton Head resort, it was quite a letdown.
January 27, 2014
Rated 2 out of 5 by JWG1947 Greeley Review
Hotel features are very good. Rooms are a bit shabby with worn carpet, plugged sink, and no lotion, robes, or slippers provided until asked. Shower needs attention. Had broken mechanism and grout was filthy. Room not cleaned, and we had to ask after being gone for over 4 hours. Housekeeping needs major attention. New Year's event staff and front desk/concierge/car parker staff very good.
January 2, 2014
Rated 1 out of 5 by Neicy1 Never again in Savannah, GA!
The room it self had nothing special about it. The bed was not at all comfortable as it should had been. I don't recommend anyone ordering room service at all! I order a sandwich after midnight. Not only did I have to put my sandwich together, the bread itself wasn't fresh. On top of that they charge a 21% fee along with a $3 delivery fee to bring it to you. So I paid $20 for an unassembled sandwich with chips and a glass of tap water to boot. When I decided, I wanted to go for a swim I couldn't do that either, the pool water was green! That was really disgusting. The sight of other people swimming in it made my stomach turn, especially when they don't know any better. The amount of money I paid for the 2 days I was there was not worth it at all. I was so disappointed with this facility. Durning check out the receptionist didn't ask how our stay was, she simply took my payment and sent me on way.
August 25, 2013
Rated 5 out of 5 by TerryMA Enjoyed our getaway
The staff was great especially the valets and concierge. I loved the room comfort, especially lots of places at desk to plug in my gear and the comfy desk chair plus a chair with footstool. We enjoyed meals in the Aqua Star, a round of golf and several heavenly spa treatments - all were top notch. Nice view from the SPG floor. Ferry was dependable and airport transportation was elegant.
March 26, 2013
Rated 4 out of 5 by Patti256 This hotel was nice.
While we basically enjoyed our recent stay at the hotel, we were extremely disappointed your upscale dining room (which is one of your featured dining facilities) was under construction. Also very disappointed you allowed dogs in the hotel on the upper floors (we were on the 9th floor). Very surprised the fitness facility was off site. Don't understand why Starbucks isn't opened longer.
March 30, 2013
Rated 5 out of 5 by Chez203 I will definitely return to this hotel
I initially declined the offer to join the Westin frequent visitor program since I already have several similar memberships. However, I enjoyed my stay so much that I changed my mind and am making plans to return. The staff goes out of their way to accomodate and it's clear that the hotel strives to ensure that guests feel pampered. I love the fact that you make the bicycles available!
April 25, 2013
Rated 2 out of 5 by Mark232 A disappointing stay
My company booked a major client even over 4 days in May 2013 and came away convinced we will never do business here again. The staff consistently dropped the ball (poor dinner service, cold coffee, empty cream pitchers and salt shakers, ballrooms and breakouts not set up correctly), a carpet shampoo machine left unattended that spewed water on the carpet, in-room TV malfunctions, etc.
May 9, 2013
Rated 4 out of 5 My stay
Enjoyed my stay at the hotel. Had an issue with the the bathroom cleanliness with it not being fully cleaned. Good thing about the hotel they came right away to get it cleaned which my wife and I appreciated.
The hotel also sent us a special gift as we were celebrating our anniversary.
Overall it was a good stay, I like the responsiveness of management to respond to the issue we had.
August 16, 2012
Rated 5 out of 5 by Rann Bring Back the Hammock
One of our favorite places to stay in Savannah is Westin. We love the pool area and all the activities while watching the container ships pass by in the harbor. However, the hammock which was an awesome place to chill next to the pool / hot tub / harbor was no longer there during our stay this summer (July 2012). When I asked one of the Westin's pool area associates what happened to it she said, "Oh, it was just too much upkeep due to children playing on it/damaging it so we just decided to get rid of it...it was just too much money and time." Interesting--too much money & time? Give me a break; bring back/buy a new hammock for guests to enjoy--in fact, get a couple of them. It was just one of the many small things about the Westin which make it such a great place for guests to enjoy! Big picture though--Westin is a great place to stay w/great front desk hospitality and great golf at the Harbor course.
August 9, 2012
Rated 5 out of 5 by CYel Beautiful View
The view of Savannah River and the historic part of the city is fabulous.
July 21, 2014
Rated 5 out of 5 **Local** Staying at the Dock on my boat
Overall we LOVE going to the Westin Savannah Harbor for a Staycation. We usually utilize both the hotel rooms and the marina. At least once a year and sometimes twice or three times, my family and I get away to the riverfront and enjoy the dock, Spa, pool, dining, and service. That's what has brought us back year after year, the great service. We love the scenery too, beautiful historic River Street, sunsets behind the bridge, beautiful golf course, ships and tugs passing by, great dining, cabana by the pool, etc.
Having stayed on our boat at the docks on both sides of the River, we enjoy more privacy for boaters on this side. You can still be a part of the excitement across the River by hopping on the ferry to River Street and City Market (short walk away) to eat, bar hop, shop, people watch, etc.
Tip - First Fridays and holidays afford hotel and marina guests a front row seat to fireworks and staying at the hotel is a huge plus when you factor in traffic heading back home for locals!
There were a few changes this past year and pool/marina service came down a couple of notches. Nothing earth shattering, but when you are used to a high level of guest service year after year, it's disappointing to have a blah experience.
Nonetheless I return with 11 close girlfriends in two weeks and am looking forward to another great time!
July 28, 2014
Rated 5 out of 5 by Adventure73 The hotel has much to offer
Everything was great -- food, room, staff, free ferry ride. I enjoyed myself.
July 20, 2014
Rated 5 out of 5 by GQ4Life Awesome Hotel.....But!!!!
My family and I love staying at this hotel because it is one of the best when it comes to relaxation, elegance, great views of the city and service when we are in town; but the constant issues with house keeping concern us for future stays at this hotel. In a past stay in December 2013 the rooms were not cleaned properly and this time some items were misplaced.
April 14, 2014
Rated 5 out of 5 by Paul011 Wonderful
Great place to stay. Great location. The were five stars.
July 21, 2014
Rated 5 out of 5 by porboy The staff was excellent providing everything we needed.
Everything from the room to the dining was excellent. Staff was very responsive to our needs.
July 18, 2014
Rated 5 out of 5 by Sonia51 Room Cleanliness
IF room was clean, room was not cleaned thoroughly. There was trash left in the trash can, semi-dry face cloth left in the bathroom and barely any toilet paper on either of the two toilet paper dispensers. Other wise the hotel was beautiful. The River view was magnificent. A little disappointed the Aqua Stat was under renovation and we could not experience the second floor.
April 1, 2013
Rated 5 out of 5 by Travelforfun27 Wonderful Stay
Everything about this property, including the staff, exceeded our expectations. We would not hesitate to stay here again.
July 15, 2014
Rated 5 out of 5 by AnnetteD Savannah westin
I stayed recently at the Westin in Savannah. The staff was excellent. From the moment I entered the staff met all needs. Even when faced with a problem, Alisa at the registration desk showed the utmost professionalism and was extremely kind and helpful. I travel to Savannah 3 or 4 times a year and I will definitely return to the Westin. Thank you for a wonderful visit.
February 8, 2014
Rated 5 out of 5 by Nick12Myrt2 Great Stay in Savannah
Our stay at Westin was excellent. The room was exceptionally comfortable and the environment was relaxing. We thoroughly enjoyed being in Savannah near Christmas in time for the River Street Christmas Parade and spending good times with others in Savannah. The ferry from the Westin made getting around easy. Service was excellent and this hotel did not disapoint in any way.
December 5, 2012
Rated 3 out of 5 by Stranded Front Desk is Asleep
Twice during my stay I needed assistance from the front desk prior to 7 a.m. and no one was there. I had to call and have them "send" someone to assist me. On the day of departure, I needed a cab at 6:30 a.m. and there was no one to call one for me. I had to have a cab driver that had come for anohtr guest call a cab for me. Nice hotel but service is not up to the facility
May 7, 2013
Rated 4 out of 5 by Katie57 Gone down hill a little
I have been staying at this hotel yearly since it opened. It seems to be going down hill a little. Half the outlets in my room didn't work. The biggest let down was the bar- they no longer make frozen drinks. It thas become a "bourbon Bar"...whatever that is. It seems strange that a resort hotel on the water could not serve a frozen margherita.
April 29, 2014
Rated 3 out of 5 by Skestvold Almost there
There were three main things that I thought could be better. 1) there were far too many children for what I paid for. 2) the wifi was terrible, especially in lobby and at the pool. 3) the food and especially the staff at the Midnight Sun was atrocious! It literally took me 30mins to pay my bill, which was incorrect. 4) the hot tub was broken :/
April 28, 2014
Rated 5 out of 5 by DTravelMan Fun Friends and Savannah Westin
We had an awesome stay at the Weston Resort Savannah Georgia. Great Hotel, Great friends equaled fantastic Fourth of July. The Resort and especially the staff were great.
July 8, 2014
Rated 2 out of 5 by JHB2014 JB
Not very good. Pool was closed half the time. Had to hunt someone down to open parking deck. $24 for eggs grits and bacon.
July 14, 2014