Rated 3 out of 5 by NanRazz Cleaning needs improvement
I was surprised that we did not get new cleaned glasses in our room. The bed was made, that was it. Very disappointed.
March 23, 2013
Rated 5 out of 5 by jwsweeney14 Beautiful hotel, and great amenitites
Had one of the best night's rest I have ever had in all my year's of traveling for business, keep up the good work!
September 28, 2012
Rated 5 out of 5 by Cheryl569 Excellent excellent excellent
Had a wonderful time at the Westin waterfront. The resort amenities were superb, including the Aqua Star.
October 31, 2013
Rated 5 out of 5 by Winebabe Beautiful hotel.
This hotel is absolutely gorgeous. It is a beautiful setting with great views. The staff is very accommodating.
July 22, 2013
Rated 4 out of 5 by JustSaying8 The Customer Service is not good...
A hold was put on my credit card for the $50 incidental fee (I only used my card to hold the room when the reservation was made and I was never told that a $50 hold for incidentals would be put on it). We gave another card at check in for the incidental fee and a hold for $50 was also put on that card. So they actually put a hold on both cards. When I called to check on that Friday after I got home they could never find a manager for me to speak with and all the explanation I was given was that they always charge every card they have on file. For a super nice hotel that simply does not make any sense to me. I did receive a call back late Friday afternoon from the same person I spoke with in the financial office and she said that she said that she had been unable to get in touch with a manager and that she would call my bank and try to get the hold released. I know to most people $50 dollars might not matter, but to me it is often the difference in a check being honored or being returned. This changed the way I looked at my whole experience with the hotel. I simply cannot understand why it would be this hard to get something like this handled from such a high class hotel.
September 4, 2012
Rated 5 out of 5 by cen274 Staff
Could not have asked for beteer service. The moument we arrive to the time we departed everything was perfect.
April 8, 2013
Rated 5 out of 5 by Barnes101 Outstanding
Wonderful staff, with a passion for extraordinary service. I was beyond WOWED and can't wait to get back!!!!
November 11, 2012
Rated 5 out of 5 by PapaBert Great facility
Very well appointed and comfortable rooms.
January 29, 2014
Rated 4 out of 5 by Cellett This hotel was very comfortable.
We had a very nice stay. We especially liked being able to use the Green option for maintaining our room.
December 9, 2012
Rated 5 out of 5 by GPT5959 Great service
All staff members were fantastic and provided me with great service during my stay.
December 7, 2013
Rated 4 out of 5 by vabchmiller Nice to get away from the busy streets
Front desk staff seemed to be new to the job and their inability to make decisions started the stay on questionable terms. I simply asked if we could have a room facing the city but front desk stated, "we already upgraded you to a larger room and the hotel is mostly booked". I left it at that as we had been in the middle of a home move and traveling for quite some time. I am a Platinum member and used my suite upgrade nights to ensure a more comfortable room and additionally, another staff member stated the hotel was nowhere near capacity. After checking in, we noticed the movie features were not working on the tv and asked the front desk if they could help out. To my surprise, no one ever showed. Restaurant was under renovation but bar and room service staff were outstanding and seemed to make us forget about the sub par front desk. Over all, the hotel is beautiful and well maintained and everyone (except one front desk attendant) on the staff were outstanding and accommodating. The ferry service was always right on time and made travel to the, "main land" extremely easy. I would defiantly recommend staying there as I am sure the front desk issues have probably already been fixed.
April 15, 2013
Rated 5 out of 5 by Kilemp Hotel staff professionalism can't be beat
The hotel staff was amazing. Very professional and went above and beyond to meet my expectations.
January 3, 2013
Rated 5 out of 5 by Manju Clean and Friendly
The staff was very friendly and the room was neat. Comfortable bed made for a good nights sleep.
September 27, 2012
Rated 5 out of 5 by Wilmy Enjoyed the Experience!!!!
Great location and transport to the center of Savannah!
January 7, 2014
Rated 4 out of 5 by DLL3 Aqua dining experience
Aqua restaurant needs either new cooks and more staff- all 4 different dinners were overcooked.
November 26, 2012
Rated 5 out of 5 by Val2245 Great stay
From the staff , front desk to the housekeeping staff. Everyone was very nice and helpful.
October 2, 2013
Rated 5 out of 5 by Cele Savannah trip
No problem. Did not really like shutdown on 01/05/2013
January 6, 2014
Rated 5 out of 5 by hvbryant Great Stay
The hotel was very clean. Staff very friendly. Meet my needs. On site restaurant was great.
August 16, 2013
Rated 3 out of 5 by TAP2013 Did not get what I paid for
I did not get what I paid for. Employees are very rude and do not care about the customer.
August 4, 2013
Rated 4 out of 5 by HighlyDisappointed11 Room Cleaniness
Would highly recommend your room supervisor inspect each room before assigning to a guest.
November 12, 2012
Rated 5 out of 5 by Misizi Great time!
Great & awesome time; beautiful premises; very family friendly & with daily activities.
August 1, 2013
Rated 5 out of 5 by bettylou Excellent hotel, but...
Absolutely excellent hotel, but disappointed on the location of the workout facility.
November 14, 2011
Rated 4 out of 5 by skyepiper Great Hotel
Great overall experience had one minor problem with service that was resolved quickly
April 19, 2012
Rated 5 out of 5 by Montano07 Wonderful Adult Gettaway
We loved everything about this resort! Enjoyed the Spas and Golf Course is beautiful!
September 26, 2012
Rated 4 out of 5 by DECEMBER GREAT PLACE TO WATCH THE CHRISTMAS BOAT PARADE
A GREAT VIEW OF THE SAVANNAH RIVER WITH GOOD ENTERTAINMENT AND CHRISTMAS FESTIVITIES
December 4, 2012
Rated 5 out of 5 by Slapdaddymo The hotel was just the right place for my wife and I to stay for the weekend.
Excellent review for the staff, service and room accomodations, Thank you very much.
December 16, 2012
Rated 5 out of 5 by Tchicago Resort Style Hotel
Rooms and public areas very clean and newer. Very friendly and accommidating staff.
April 29, 2013
Rated 4 out of 5 by PalmBeach2Savannah Brunch
The brunch was excellent, however I requested a table with a view (which is what the restaurant site boasts) at the time of my reservation and again upon approaching the hostess. We were taken to a table (for 2) at the back of the restaurant (with NO view) among two other tables for 4 and a larger family (with smaller children) of 8. When asked if we could wait for a table with a view I was told it would more than an hour (yet was not offered the option to wait longer). As an aside to the restaurant many brunches utilize two employees when replacing items thereby allowing immediate replacement of brunch items thereby reducing the wait of patrons : )
We later that night purchased a pizza in the "bar" area to take to our room-it was soggy and placed on top of each while hot - causing the whole thing to become a mess of cheese-using a pizza box would be more appropriate (maybe they ran out due to the Holiday travelers)-rather than a plastic box.
The hotel is very clean yet the doors are VERY noisy when closed from the outside-difficult to sleep with doors constantly closing. NOTE: ships in the port use their horn due to the narrow river and often begins at 7am (obviously out of the hotel's control).
November 30, 2011
Rated 5 out of 5 by MECMC great stay
I expect a lot at Westin, and all my expectations were met. Thanks.
November 26, 2013
Rated 5 out of 5 by Gale64 Beautiful place to conference
The setting for this hotel and the staff make staying here a memorable experience.
November 18, 2012