Rated 3 out of 5 by RoadTrip22 Close to Rocky Moutian
Guest Service was great! My check-in front desk agent treated me very well. Rooms are comfortable. There are couple things...one there should be a lounge and I thought that the build did not utilize the mountain view, should have more room facing the wonderful mountain view. I was expecting a mountain view.
December 17, 2013
Rated 3 out of 5 by Babydoll21 Ruined
My husband and I do not get a chance to get away ever and have 7 children. We get away once a year briefly for a weekend and this was to be a special one with our holiday party and then we got a room for the evening. Not only did my hubby pay cash for his drinks/food they also charged his card. Then the following morning we thought we would have a relaxing stay and sleep in. Then we were woke up to a fire alarm at 630ish in the morning and were not able to sleep in the morning and it was only a frozen pipe. We feel our stay was ruined and wish to have a "redo"
December 13, 2013
Rated 2 out of 5 by Rod07 Not the Best staty
The room was very dusty, the tub didn't drain the second day I was there. The furniture was dented and scratched and the sink in the bathroom dripped constantly.
The injury to insult, breakfast was $22.00 for one. Front Desk and Room service was poor and snobby!
December 14, 2013
Rated 2 out of 5 by VeryVeryDisappointed Totally missed the mark
There were issues from the moment we walked in. We arrived to check in at 5:15 p.m. and the king room I reserved a month prior was not cleaned. We could wait or take a double room with an "upgraded view of the mountains". It is dark outside. We need to change for my company party so we take the double. We drop off our things in the room and return to park the car. There are 4 handicap parking spaces and they are full. We park the car in valet and let them know that is why it is there and go to our room to change.
When we enter the lobby and ask the desk where the party is, the first answer is I don't know. After some fumbling around we are told "it is that way" with a point of a finger. No room name or number, just that way.
We are served cocktails and appetizers outside the room we are to eat in. There are only two different appetizers. One is horrible and the other tolerable.
When dinner was served buffet style their were three tables all with long lines. We got in line and it stopped moving. There is no food available. When asked when more food would be out the server replied "tI don't know, there is no available food in the kitchen to bring out." Finally three of the eight dishes were replenished. My husband had returned to the table so I grabbed a plate. filled it and took it to him. When I returned the station was again out of food. Frustrated, I gave up. I never did have dinner.
Our table was out of water so I went to one of the bar stations to ask where I could get some water and was told my server would bring some. Server, what server? There had not been a server to our table once during this whole time. I ran someone down and they brought me a pitcher of water. Didn't ask where my table was or offer to serve it.
I didn't bother with dessert which I was told at the table was much the same disaster.
When we returned to the room I discovered the temperature in the room could not be adjusted below 65 degrees. That is way to warm for us. The humidity in the room was non existent. Dry and warm is what we got in the middle of December.
Next morning I wait to check out so I can grab a Starbucks in the lobby while my husband collects our car. The line is ten people deep and the Starbucks counter has a sign that reads "Barista will return at 12:45. It is 10:50 a.m. I comment on this and the desk clerk gives me a coupon for ONE breakfast. We are leaving she says. Just give that to them in the restaurant and they will make you some coffee, they have a Starbucks machine in there.
I walk in the restaurant, there is a line waiting at the desk to be seated. There is no one around, host or servers. I walk to the bar and ask him about Starbucks and he says he can go to the Starbucks counter and try to make me some beverages. I give up and return to my husband waiting in the car all this time and we leave.
P.S. When trying to pick a nickname both Disappointed and Very Disappointed were taken. Now I am trying Very Very Disappointed. If that doesn't work I will write more.
December 16, 2013
Rated 3 out of 5 by BobLeifheit44 Lacks good customer service...
We attempted to contact the front desk at 2 am because the people next to us were very loud. No one picked up the phone so we had a very bad experience. When we explained this upon check out, we were merely told that there were many Holiday parties and that this happens. No customer serivce, no putting the customer first. I will never stay in your hotel again and will tell people not to stay there in the future. I would have i would have appreciated a better job at an apology or just something.
December 9, 2013
Rated 1 out of 5 by DCBill Poor Service
Checked in and the room that I had booked (king bed) as not available. But me in a double room (I am 6'5). When I tried to get it changed they had no kiing available due to remodel. Manager said I should have been told at check in and would send up a coupon for a free breakfast (it never happened) , Overall front desk experience very weak in all part of check-in.
I advised the conference coordinator
December 9, 2013
Rated 2 out of 5 by Jrtsufer Not up to Westin Standards
As a Platinum Starwood Member I'm used to having a certain level of service at Westin hotels. I stayed for 3 nights at this property. Upon arrival the bathroom sink was clogged and would not drain. I told the hotel 3 different times during my stay and when I checked out... It was still clogged.
Also the sheets on the bed were very "rough" feeling, again not what I normally experience at a Westin. Told the front desk about this also and still got the same rough sheets every night. Not quite the Heavenly Bed.
Next time I'll stay at the Downtown Denver Westin
November 30, 2013
Rated 4 out of 5 by Tim1609 15 minutes to boulder and denver
Great location! Walking distance to dozens of bars, restaurants, shopping, movies, bowling, and skating rink. The hotel is large enough to hold conferences but feels small enough to be a boutique brand.
Restaurant is excellent with great southwest food and amazing tequilla and martini selection.
Rooms are clean, cozy, and comfortable. Stayed for 10 total nights over three stays and never heard another guest in the hallway nor the room next to me and I know it was sold out most of those nights.
The only area that I wasn't impressed with was that I never received much recognition nor an upgrade and I'm a platinum 75er so it felt at times like I was staying at another brand.
Also, there was no club lounge so that was a bit dissapointing.
If you are staying in the Broomfield or Boulder area this is likely your best choice amongst all hotel options.
November 19, 2013