Rated 4 out of 5 by Mom301 Hotel was a nice change for this venue
Our stay at the Westin was for a beauty pageant. This is the first time at a Westin for this venue. I thought the hotel did a great job in meeting the pageant needs and hope the pageant staff will consider this hotel again!
March 17, 2014
Rated 4 out of 5 by MHC98 Poor Service
I have stayed at this Westin many times without problems. However when I stayed there in September, the staff service was poor. They were supposed to supply bottle water in the room for Starwood members and there was none when I arrived. I had to call 2-3 times to request water. I needed the hotel shuttle to take me to a meeting in the morning. They asked me to call 10 minutes before I was ready to go. When I called, she told me they would hold the shuttle for me. When I came down, the shuttle was gone and won't be back for 20 minutes. The bell man Jim was very helpful. After calling several taxi companies and couldn't get one for me, he drove me to the meeting using a hotel backup van. I was late for the meeting. The quality of service was very disappointing.
October 2, 2012
Rated 3 out of 5 by Stevie35 Quite disappointing
No recognition of my platinum status on check in...I had to tell them. When I asked if an upgrade available the check in clerk looked at me as if I was crazy. She told me I had a two packages waiting for me. I asked that they be brought up right away. 4 hours and three phone calls later they still had not arrived. Another phone and this time I was told "the packages would be there soon...:they were backed up"...they came 10 minutes later and when I asked why they took so long the Bellman told me that there had been a "misunderstanding". He could not elaborate. I was charged $65 for this service.
There is also no Starwood Preferred Guest Lounge in the Hotel.
On the positive side, dinner in the restaurant was excellent
The daily cleaning of the room was very poor
October 14, 2012
Rated 4 out of 5 by Cubbie2005 Nice Westin
The hotel is very nicely decorated, very comfortable rooms. It looks to have been renovated fairly recently. The room was not as clean as I'm used to at a Westin. The mirror was dirty and there was a stained robe in the bathroom. The one thing I can't believe, is they still charge for internet here. I travel 2 to 3 weeks out of every month all over the world for work, and I don't recall paying for internet for a couple years now. They do waive the charge if your a Starwood member, not sure what level you have to be.
July 3, 2013
Rated 5 out of 5 by CSA5117 The hotel meet all of my expectations and plus more
I would stay at this hotel again. Very clean property . Had dinner at the Lake House
excellent foods and service. The Lobby was beautiful with a see through fire place The space in the lobby had a lot of room for the guest to be seated and relax.
March 9, 2014
Rated 3 out of 5 by BobLeifheit44 Lacks good customer service...
We attempted to contact the front desk at 2 am because the people next to us were very loud. No one picked up the phone so we had a very bad experience. When we explained this upon check out, we were merely told that there were many Holiday parties and that this happens. No customer serivce, no putting the customer first. I will never stay in your hotel again and will tell people not to stay there in the future. I would have i would have appreciated a better job at an apology or just something.
December 9, 2013
Rated 4 out of 5 by Los23 Westin Westminster
I like staing at the Westin but some things were not up to my expectations this time. I had no ice bucket in my room to start off. There usually is complementary water in the room, this time we got none. Aside from that I would change the pillows they are not very comfy and the comforter and sheets get to hot. One last thing I wish they had is Free Wi-Fi everyone offers free wi-fi nowadays.
February 17, 2014
Rated 5 out of 5 by tnptrcy Exercise facilty
The exercise facility was very nice... Large enough to accommodate many guest. The variety of equipment was a bonus also
March 10, 2014
Rated 4 out of 5 by sabby Great hotel with dissappointing staff treatment
The hotel was very nice, and we were treated very well by the person who checked us in. I specifically asked when the hot tub would be open until, and he told us midnight. We went to use the hot tub at 10 pm, and it was closed. We called the front desk, and the woman who answered said it was closed due to lightning. We didn't see any lightning. We said we might check back in an hour, and the woman said it still would most likely not be open. I think the staff was just being lazy.
August 4, 2013
Rated 5 out of 5 by ssss4 Excellent Staff
All staff at this hotel were friendly and went out of their way to ensure our stay was exceptional. I especially appreciated the fact that management participated in carry out bags and getting our car if the other staff was "swamped" with other customers, amazing, and all with a smile and a friendly tone in their voice in -degree temperatures too!
February 10, 2014
Rated 1 out of 5 by SpeakerBR9 Dirty and Unprofessional
This is the worst Westin I have ever stayed in. Upon arrival at about 8pm, I was served by a front desk clerk more interested in socializing with his friends than handling my check in. The counters in the backroom, night stand and desk surface had not been wiped clean...they were still sticky from soda from the previous guest. There was a blood stained towel in the bathroom. When I checked out, I wasn't even asked by the clerk how my stay was. This was not a good place to stay.
May 10, 2013
Rated 5 out of 5 by Deerlodgeboy Hidden jewel
First class hotel with great attentive staff and an excellent restaurant..
March 2, 2014
Rated 3 out of 5 by Pablo Needs focus on cleaning
While the bathrooms are clean, the rest of the room never is. There are usually food remains and dust on the nightstand and desk. And I hate to eat in the restaurant - I watch as the tables turn over and they are either not even cleaned between patrons, or given a cursory wipe with a dirty rag. I will only use silverware that is wrapped in the napkin - not touching the table. And the fitness center is always too warm - sometimes can't even stay to exercise.
May 8, 2013
Rated 5 out of 5 by Jen2 Super Hotel
WOW! Is what comes to mind. This hotel is great all around. It is the second time I have stayed at this hotel, both times for weddings. The first time was 9 years ago and I have to say it was just as great then as is now. The lobby, the recption room, the outdoor wedding area, the restrooms, hallways, & guest rooms were spotless clean. All of the staff was fantastic. Thank you for making our stay such a pleasure. Keep up the great work. Sincerely, Jenny
August 7, 2012
Rated 5 out of 5 by NorCalMike The Westin Westminster - Very comfortable place to stay!
I've used Westin Westminster as a regular hotel vendor for my various work trips in the area. Their staff are always courteous and friendly. The facility is clean, orderly, and includes many accommodations. I arrive and leave being greeted, with the door opened for me each time by the entry/valet staff. Their restaurant serves great food and drinks. And of course, there's the Starwood points.
I'll be happily using them in the future, and regularly.
January 22, 2013
Rated 1 out of 5 by Jasper Poor
internet did not work, toilet over flood twice, and was charged for 1 nights stay when I was tale by Mark at checkout that I would be credited for that night. It says on my information invoice a total and then a balance to be credited. He said they would email me copy of credit. When it did not come and I called I was told that there was no intention to credit me. I was there with a travel softball team. We will not book westin hotel rooms again.
July 5, 2012
Rated 3 out of 5 by HannaP333 Comfortable bed
Like all Westin hotels, the bed was very comfortable. The hotel lobby areas and ballrooms are very nicely decorated. The hotel is within walking distance from restaurants and an AMC theater! That's the good parts. I was very disappointed with the quality of the housekeeping, especially since this is a Westin. During my 4 nights stay, the magazines were never cleaned up, hangers that I left in the bathroom were falling behind the toilet without ever being cleaned up, the do not disturb sign was so torn, it kept falling off the door when I opened and closed the door! I really expected better from a Westin. The lobby's Starbucks coffee booth was closed by the afternoon. The lobby restaurant has an extremely limited menu for lunch. I am overall a bit disappointed with this Westin. I do find the front desk staff friendly and very helpful though.
June 22, 2012
Rated 4 out of 5 by Nana1 SPG Upgrades
I appreciate this property and staff. I have an SPG Ambassador to help with all of my reservations and she does an excellent job.
For some reasons --even with my 100+ per year I can not get upgrades at this property.
That is hard for me to understand--I have stayed on weekends and during the week and no such luck. I have seen other posts on the review site stating the same thing. I just wonder exactly how the management of this hotel works.
July 28, 2012
Rated 1 out of 5 by jecau very disappointed
i have stayed at many hotels. higher class and not so high class. for the price of this hotel i was disappointed of the benefits for me. there wasn't a free breakfast or even a continental breakfast, there wasn't a tv station guide in the room or even a phone book. not everybody does everything on line.and when i checked out the clerk didn't tell me thank you or how was your stay or come back again or go to nothing!!!
June 3, 2013
Rated 3 out of 5 by momjaquez Very Little bed's
Other than the very tiny double beds this Hotel was awesome in all other ways. The only way I would stay again is to have a king size bed. Traveled with my husband and 2 children and the room sizes are great but the beds are way to small.
February 10, 2014
Rated 1 out of 5 by DCBill Poor Service
Checked in and the room that I had booked (king bed) as not available. But me in a double room (I am 6'5). When I tried to get it changed they had no kiing available due to remodel. Manager said I should have been told at check in and would send up a coupon for a free breakfast (it never happened) , Overall front desk experience very weak in all part of check-in.
I advised the conference coordinator
December 9, 2013
Rated 5 out of 5 by ST98 Staying for a convention
My wife and I stayed at this hotel when I went there on a business conference. The staff was very accommodating. The convention was held at the hotel and it was very convenient. The restaurant attached to the hotel has amazing southwestern food. My wife said it was the best food she had all vacation. My only issue was the hotel rented out the pool space during the day for lessons and my wife was unable to enjoy the pool.
October 10, 2013
Rated 4 out of 5 by Redheadone Great location
This property has outstanding views and amenities. Unfortunately, our room was loud due to service elevator noise and popping pipes in the bathroom wall. We would stay again, simply request a room away from these issues.
February 10, 2014
Rated 3 out of 5 by David302 50 - 50
The front desk staff appeared less than thrilled to have to take time out of their busy day to help customers. The restaurant was ok, but I would suggest McDonalds if you want a little better quality. Even the managers seemed to have a permenant scowl. The bell staff and event staff were outstanding. Very helpful, friendly and seemed happy to be there. Rooms are showing their age. Overall for a 1-2 star hotel not the worst.
June 24, 2013
Rated 2 out of 5 by AriB Worst Stay at a Westin
Usually have had great experiences staying at a Westin. This one needs to be called out. Arrived, check in was smooth, went to my Non Somking King Room, room smelt of smoke, called the front desk and they sent house keeping with room freshner. So, was left with air freshner fragrance, bearable but not ideal. Got up in the morning, bathroom was devoid of basic amenities, like shampoo, toothbrush, toothpaste..
October 31, 2013
Rated 4 out of 5 June 14 15 wedding over 30 rooms booked
The Hotel was nice, the cantina was excellent the service and food quality was very good along with the staff being very pleasant and helpful in every way. However, the problem lies in the confusion of booking rooms, the shuttle, roll away beds, ice buckets etc. We were given contradictory information NUMEROUS times. We had to call the hotel over a dozen times,shuttle times were wrong,no rollaway until after 4 calls.
June 17, 2013
Rated 4 out of 5 by Westminster Love the hotel, resturant does not fit
My family had been going to the old resturant for Sunday and Mother's Day brunches etc. My parents passed away and I had not been to the hotel in several years. I was disappointed that the resturant was changed to the Southwestern cuisine. The old resturant was elegant and had American cuisine which I preferred. Having only one cuisine to choose from limits how often you would use the hotel resturant or room service
June 21, 2013
Rated 2 out of 5 by Mn57719 Not helpful...
We left an item worth $400 in our room, although we realize it was our own fault they did very little to help us and had no concern about our loss. Called on the same day we left but they checked room back out before they check for our item and were not real sure when they would be able to look. It's almost been a week, nobody has called us after many messages so I will assume its gone. Thanks for all your help!
August 4, 2012
Rated 4 out of 5 by Patti48 Restorative and relaxing - and 5 minutes from home!
Decided we needed a relaxing get-a-way but no time for travel - decided to try the Westin which is 5 minutes away! It was like leaving town! The room was fabulous, staff accommodating, the food delightful and the facilities offered everything we needed (especially the pool and hot tub looking at the mountains!). The only downside was the in-room massage (no spa onsite). Will definitely do this again and again!
January 21, 2013
Rated 4 out of 5 by EastCoaster Beautiful Lobby
The Westin Westminster is in a great location. The lobby is very inviting with a large double sided fireplace and comfortable seating areas. The rooms are pretty average, but the bed was comfortable. The only reason I didn't rate it excellent is we didn't get enough bath towels and one day none were there. Outside jacuzzi is very nice but didn't get sun until after noon. I would definitely stay here again.
October 12, 2012