Rated 3 out of 5 by nise weekend get a way
The hotel over all was nice. The staff at the front desk was rude. First upon arrival, Even tho I had called to make sure it was fine to pay cash I had to basically fight with the guy behind the desk to let us pay cash. I understand the hold on my account for 75$ but as soon as I checked out that hold should go off the next business day. The other HOT issue I had was on check out day, we have until noon to check out. But at 6am the morning of check out they had already deactivate my room key, REALLY!!! When I went to the front desk to ask about it, the guy said because I was checking out. I told him I have 6 more hours before I had to check out. he would not reset my room key. So I sat in the lobby waiting for the rest of my party to come down so I had somewhere to go till we were ready to leave. The restaurant on site had no prices on there menu so I did not eat there. The view was great, the room was clean. But that's all the positive I can say about my stay at your hotel.
July 2, 2013
Rated 4 out of 5 by Donald65 D and L
The room was great, we tried the no service for an extra $5 to spend in the hotel. We decided that we would rather have the room clean and coffee and things ready to go each am without calling special.
The location is wonderful and the hotel food was great.
June 26, 2013
Rated 3 out of 5 by David302 50 - 50
The front desk staff appeared less than thrilled to have to take time out of their busy day to help customers. The restaurant was ok, but I would suggest McDonalds if you want a little better quality. Even the managers seemed to have a permenant scowl. The bell staff and event staff were outstanding. Very helpful, friendly and seemed happy to be there. Rooms are showing their age. Overall for a 1-2 star hotel not the worst.
June 24, 2013
Rated 5 out of 5 by Texan72 Well Done
Never stayed with you before. Is a beautiful hotel and everything was perfect. Well done!
June 22, 2013
Rated 4 out of 5 by Westminster Love the hotel, resturant does not fit
My family had been going to the old resturant for Sunday and Mother's Day brunches etc. My parents passed away and I had not been to the hotel in several years. I was disappointed that the resturant was changed to the Southwestern cuisine. The old resturant was elegant and had American cuisine which I preferred. Having only one cuisine to choose from limits how often you would use the hotel resturant or room service
June 21, 2013
Rated 4 out of 5 by Yolanda4 Unsatisfactory front desk
My own check-in, and that of my co-workers, was unacceptable. We had reservations and had both called ahead to request refrigerators, but upon arrival, the front desk staff rudely told us that the hotel was over-booked and that refrigerators were first-come, first-serve (which is fine, but why didn't anyone tell us that when we called). Trying to complete check-in seemed like a chore to the people whose job it is to check in guests.
Surprisingly, everyone else on staff (servers, housekeeping, valets, managers, etc.) were very accommodating and helpful and kind.
Step it up, front desk staff.
June 19, 2013
Rated 4 out of 5 June 14 15 wedding over 30 rooms booked
The Hotel was nice, the cantina was excellent the service and food quality was very good along with the staff being very pleasant and helpful in every way. However, the problem lies in the confusion of booking rooms, the shuttle, roll away beds, ice buckets etc. We were given contradictory information NUMEROUS times. We had to call the hotel over a dozen times,shuttle times were wrong,no rollaway until after 4 calls.
June 17, 2013
Rated 3 out of 5 by Barn Limited menu
This Westin in westminster is a big hotel, so I am amazed that there in such a limited menu in the hotels one restuarant. It caters to a very narrow palete. With the recent remodel I had hopes the restaurant would improve, and though it did in terms of its previous snail pace service, its quite lacking in options.
June 17, 2013
Rated 5 out of 5 by havebusinesswilltravel The best place to stay in Denver (not downtown)
This is by far my favorite Starwood property to stay at when we are in Denver. Every time we go here they never disappoint. The hotel is very nice, comfortable, and has an upscale feel. The staff is always friendly and generally gives good SPG recognition, although sometimes I think it could be better, or at least more consistent. The restaurant here is amazing, you have to try it! Its not too far from downtown, has plenty of great places to eat and shop close, and is minutes from the I70 which is very convenient. If you are looking for a great place for work, or with family this is it.
June 16, 2013
Rated 3 out of 5 by Ballhockeygrl This hotel was ok
For a Westin property that looked great from the outside but clearly needs housekeeping and maintenance help on the inside. Floors in lobby and on the elevators not maintained. Housekeeping left dirty disposable cups in our room daily and didn't replace the dirty cups with fresh ones. When leaving I wrote my name in the dust on the dresser in front of the TV.
June 12, 2013
Rated 5 out of 5 by Kathy June 2013
AS usual excellent stay, we stay in this hotel almost every time we travel to denver
June 11, 2013
Rated 5 out of 5 by larry01 this hotel is great
the employees make you feel like you own the hotel
June 4, 2013
Rated 1 out of 5 by jecau very disappointed
i have stayed at many hotels. higher class and not so high class. for the price of this hotel i was disappointed of the benefits for me. there wasn't a free breakfast or even a continental breakfast, there wasn't a tv station guide in the room or even a phone book. not everybody does everything on line.and when i checked out the clerk didn't tell me thank you or how was your stay or come back again or go to nothing!!!
June 3, 2013
Rated 5 out of 5 by MintyAnn24 Exemplary Guest Service
The Westin Westminster offers something I value most: A beautiful property with staff members who deliver warm, welcoming and professional guest service. That is the Westin Westminster's competitive advantage.
May 29, 2013
Rated 4 out of 5 by cricket Denver Trip
Looked up Hotel on WEB. The reviews were very positive. I wish I could have gotten a suite (not sure if you have suites). Everything was very positive. If I had one thing to changed the timing of the room cleaning could have been better.
May 27, 2013
Rated 3 out of 5 by safety Clean up your act
carpet a bathroom door, windows dirty, clean rooms, and touch up finishes, path going from parking lot over steep hill unsafe.
May 22, 2013
Rated 5 out of 5 by Amalthea27 Fabulous
Loved the bed! The restraunt was pretty good and they had a cute labrador as the hotel mascott. Very warm and friendly staff.
May 14, 2013
Rated 3 out of 5 by JordanD Boiler Blew
I had no hot water for the last day of my stay. The difficult part was that I had meetings and a flight that evening, AND teh front desk, upon check out had nothing more to day other than "Sorry" ...
May 14, 2013
Rated 5 out of 5 by tolka Relaxing setting
What a pleasant stay. The staff was accommodating and helpful, the rooms were comfortable with an excellent view and there were beautiful walking paths.
May 13, 2013
Rated 3 out of 5 by Debbie I'd recommend with reservations
I've been staying here since PSA TEC has moved it's conference to Denver.
It seems, aside from the brilliant restaurant upgrade, that the hotel is wearing down.
When I arrived I requested a room overlooking the lake and mountains, which was done and I appreciated the efforts to get me a room as I requested.
Before leaving I left a note with the front desk that said:
sink faucet leaks
Bathtub faucet leaks
Sink doesn't drain very well (water 3/4 of the way up when using for simple task, such as washing my hands and brushing my teeth)
The shower head's direction was way off spraying out of the shower curtain (the shower head is not installed properly)
Tub doesn't drain very well (water over my ankles while standing in the shower)
Upon the front desk reading my concerns, they provided a complimentary breakfast and/or coffee. Since I had already had breakfast with the PSA Group, I did have a cup of coffee. I appreciate the ability of the desk clerk to make a decision without going to a manager.
May 10, 2013
Rated 1 out of 5 by SpeakerBR9 Dirty and Unprofessional
This is the worst Westin I have ever stayed in. Upon arrival at about 8pm, I was served by a front desk clerk more interested in socializing with his friends than handling my check in. The counters in the backroom, night stand and desk surface had not been wiped clean...they were still sticky from soda from the previous guest. There was a blood stained towel in the bathroom. When I checked out, I wasn't even asked by the clerk how my stay was. This was not a good place to stay.
May 10, 2013
Rated 3 out of 5 by Pablo Needs focus on cleaning
While the bathrooms are clean, the rest of the room never is. There are usually food remains and dust on the nightstand and desk. And I hate to eat in the restaurant - I watch as the tables turn over and they are either not even cleaned between patrons, or given a cursory wipe with a dirty rag. I will only use silverware that is wrapped in the napkin - not touching the table. And the fitness center is always too warm - sometimes can't even stay to exercise.
May 8, 2013
Rated 1 out of 5 by April This Westminster Westin can barely call itself 'Westin Quality'.
We have stayed here three times now for a seminar & have been greatly disappointed EVERY time! ... from the cold showers, no cleans sheets, no maid service for 2 days, lack of room service, weird menu choices from their only tiny restaurant, and barely what you can call a gift shop & the lack of places to get snacks, travel items, etc. Each time we've arrived, we go to the grocery store to get breakfast items since their restaurant is so poor. We will for sure not stay there again & stay at a neighboring hotel for the seminar next time.
May 7, 2013
Rated 5 out of 5 by Whoeals Great hotel
The only problem we had was that the phone in my fathers room would not ring. Perhaps the phone was on a "no ring" mode, and my father couldn't figure it out. But that was the only issue. We've stayed here before and will continue to stay when we come to visit our son who lives close by. It's central to everything, the mall, movie theater, eateries etc. The staff was very welcoming and I love that they have a Starbucks in the hotel lobby. The fireplace is situated so its the first thing you see when you enter the lobby and it just makes you feel at home. Highly recommend staying here.
May 7, 2013
Rated 5 out of 5 by DEBBGIRT Beautiful Views
Great place - Great Service, beautiful Mountain Views from rooms.
May 6, 2013
Rated 5 out of 5 by boby13 Superb Hotel
I stayed on a quick trip to Denver and was highly impressed and satisfied with the hotel, the staff, and overall stay.
It is a very neat design for a hotel and everything about the stay was first class. The room and bed were among the most comfortable I have ever enjoyed, and certainly better than anything in many years..
Service matched the facilities, superb!!!
May 1, 2013
Rated 5 out of 5 by ttrippc750 Great hotel
Great hotel,staff, always willing to help. Easy access to movies that are within walking distance, Rock Bottom Cafe, Dave and Busters, etc. BJC airport for corporate aircraft 5 min away. DEN is 45-50 mins away depending on traffic. Being a pilot for NetJets, its nice to know that you will be staying in a nice hotel when overnightning in BJC. Love your dog Westy.
April 30, 2013
Rated 4 out of 5 by Kylah 95% great stay
We stay at this hotel for dance conventions and competitions a few times a year. I love the location, the grounds are beautiful and the rate is very fair. My 5% dislike comes from the service in the restaurant. Saturday morning (2 days ago), it took 25 minutes to get a cup of coffee and that was after asking for someone to please get me a waitress after I'd been sitting there 15 minutes. Even after that, she helped two other tables that had come in AFTER me. I wasn't happy with that. She didn't even apologize or acknowledge it. Oh well. The rest , I have no complaints about.
April 29, 2013
Rated 1 out of 5 by Margo51 Worst experience at this hotel in 12 years
The first room was a horrible smell.... Had to change rooms.....they sent up the wrong keys.....told to go to a different room the door person opened the room with his key.... It was occupied.... Had to call down and get the right room number.... We still had to go down and get the right room keys....we signed up for go green .... But going green, we did not think that we would get No room care, no shampoo cream rinse, soap, coffee so we had to get everything ourselves! Saw there was a better price on line but when called we could not get the savings I am very disappointed in your hotel and staff!!!! Best price guarantee is not being honored!!!
April 29, 2013
Rated 3 out of 5 by Organic room temperature
Temperature control in rooms is terrible. Very hot. Staff can not address. Watch out.
April 25, 2013