Rated 3.9 out of 5 by 303
Rated 2 out of 5 by Noma Really Disappointed
The hotel lobby was beautiful and the valet parking staff was excellent. Other than that, I was totally disappointed in all aspects of the hotel.
We stayed for 4 nights and our room was cleaned only one time. We had to call for toilet paper, clean towels, soap and to have our garbage and wet towels removed.
One day the hot tub was emptied mid-morning and not hot, another day the pool area was so freezing that we had to leave before we finished our exercise because we were so cold.
Coffee and breakfast area was not only pricey but way understaffed causing long lines.
We would not stay again or recommend to others.
August 12, 2014
Rated 5 out of 5 by Jacque53 Great Stay
Very comfortable room, good food and very friendly and accommodative staff
August 21, 2014
Rated 4 out of 5 by Maddie Conference attendance
Good conference facility.
Room was ok, back of bathroom door rather dirty, stained pillow cases.
August 18, 2014
Rated 5 out of 5 by Paula73 Great features.
This hotel has great people working for it.
August 5, 2014
Rated 5 out of 5 by Crafty88 This hotel was relaxing
We enjoyed the room and the comfy bed. We had a mountain view which was wonderful. The walk around the ponds was relaxing. It was so close to attractions.
July 13, 2014
Rated 4 out of 5 by DeltaGirl662 Enjoyed stay every time
Would stay at this hotel again. New restaurant has great food.
August 2, 2014
Rated 1 out of 5 by ALAN128 POOR STAFF
I HAD A RESERVATION FOR JULY 4 TH THAT I MADE ON MARCH 22, 2014. I ARRIVED A DAY EARLY ON THE 3RD OF JULY 2014. INQUIRED ABOUT A ROOM JULY 3RD 2014 AND WAS TOLD YES, BUT THEY COULD NOT FIND MY RESERVATION CONFIRMATION NUMBER SO I WAS CHARGED 209.00 PER NIGHT. MY FIRST RESERVATION WAS 139.00 RATE.
CONFIRMATION # 751099758. MARK ANTHONY WAS THE DESK CLERK AND TALKED TO HIS SUPERVISOR AND WAS TOLD IF I WANTED TO STAY JULY 3RD AND 4TH THE RATE WOULD BE 209.00.
July 7, 2014
Rated 3 out of 5 by Disneyfan26 room ok - experience not so much
Key card system was down while we were there. I would have expected that when it was fixed they would offer to contact us with working keys, but we had to keep contacting mgmt. For the first 24 hours we had to be let into our room and did not have keys. Refrigerator that had been requested on reservation, but was not in room. I had to call to have one delivered. It did not work correctly because it is being moved all the time (froze the items in it and we needed it to store medication). Booked Mountain view room prepaid in advance - only thing left when we checked in was a room with a huge treadmill blocking the window which was on too low of a floor to really be mountain view. Breakfast options were minimal and expensive. Also, felt like I was being nickel and dimed - extra fee for internet, etc.
July 27, 2014