Rated 5 out of 5 by AnnHW Extraordinary Service
We booked this hotel mainly due to its location when we came into town for a funeral. Due to bad weather, we arrived more than 10 hours late, getting to the hotel just a few hours before the funeral. Tom greeted us so kindly, expressed his condolences, and allowed us to have our car valet-parked, so that we could go right to the room to get a couple hours of sleep. Matt, who parked our car, heard us say that our rental car had no washer fluid, so he filled the reservoir with his own personal supply. We got service well above what anyone would expect and thank both Matt and Tom again. This is a lovely hotel and will be our only place to stay whenever we visit family in Denver.
January 23, 2015
Rated 5 out of 5 by Phoebe This hotel and its grounds are beautiful
The beds are extremely comfortable, the wake-up calls reliable, the service at the Starbucks in the lobby quick and friendly, the view from the room beautiful, the free computer access very helpful, and the free shuttle to the grocery store very much appreciated. That service and staff in the gift shop were efficient and friendly. Food portions in the restaurant were small, but food good. More allergen-conscious options would have been good, such as wheat-free, egg-free, and meat-free choices. ..access to the fridge without a key or an explanation that a key was available would have been helpful.
January 19, 2012
Rated 5 out of 5 by Roami26 Great Location for Shopping and Exploring!
This is a great "layover" hotel for shopping (Flatirons Mall is a hop and a skip)...plenty of nearby restaurant choices and easy access to explore Denver, OR Boulder and Estes Park.
We had a bit of confusion when checking in, but the Manager and staff want above and beyond to correct the situation to our satisfaction.
There are only a few corner rooms for "upgrades" and these rooms are not suites. However, overall it's a great Westin with a great staff...in a perfect location!
October 27, 2014
Rated 4 out of 5 by douger service is borderline
This is not a hotel I would use again for business travel. No Club Lounge either.
Nice hotel and real friendly people- they just have a much slower body clock. Request toothbrush and razor delivered to my room- three phone calls and 90 minutes later I went down to get it myself. You need to alot 1hr20min for lunch- again, just a slower body clock.
October 29, 2011
Rated 5 out of 5 by JennATL Another Great Stay!
As, always the staff and hotel met/exceeded my expectations. Thanks all... Great dog too (Westy). All Westin Hotels should have an dog on their staff.
December 4, 2011
Rated 4 out of 5 by Thanksgiving Great location for hockey tournament
Very comfortable hotel. We enjoyed a great Thanksgiving dinner during our stay. Perfect location for the hockey tournament we attended.
Felt nickeled and dimed by the per day internet charge. We were also double billed. Also was not granted a complimentary late check out, even though the property was very slow for the upcoming night after our departure per the front desk. Hockey players and parents sitting all over the lobby waiting for our next game. I felt we were a substantial group for this hotel and consideration should have been made for the late checkout.
November 30, 2011
Rated 2 out of 5 by Jrtsufer Not up to Westin Standards
As a Platinum Starwood Member I'm used to having a certain level of service at Westin hotels. I stayed for 3 nights at this property. Upon arrival the bathroom sink was clogged and would not drain. I told the hotel 3 different times during my stay and when I checked out... It was still clogged.
Also the sheets on the bed were very "rough" feeling, again not what I normally experience at a Westin. Told the front desk about this also and still got the same rough sheets every night. Not quite the Heavenly Bed.
Next time I'll stay at the Downtown Denver Westin
November 30, 2013
Rated 3 out of 5 by usttz Not the norm for Westin
I elected to skip the cleaning for four of the eleven days that I stayed at the hotel. But the days that they did clean, there was trash left in the room, glasses from room service, supplies in bathroom missing and no coffee restock. I had to ask for coffee, cream and sugar with cups and stirrers every day that I stayed and the whole time had to use two cups because I was told they were out of the cup cozy's. The rooms ventilation did not work and I was put next to the 'furnace room' and heard it run for the other rooms all night long. Too
November 13, 2011