Rated 3.9 out of 5 by 332 reviewers.
Rated 2 out of 5 by Softball44 Cleaning Crew Left my room open for the entire day Staying in the hotel for 6 days due to a sports tournament in the area. Left the room at noon, returned to the hotel at 9:30 pm only to find the room open with the door opener in place for all to come in during our away time. Nothing was Stolen. Security came to verify whom was last in the room. Second complaint - Reservation was for 4 to occupy the room - Housekeeping kept leaving 2 towels in the room - Had to call for extra towels every night. Third complaint - hotel Starbucks staffed with one person - lines were long - had to walk over across the street in the mornings for coffee - still had my coffee while the same people I saw in the lobby when I left were still there. Fourth complaint - This hotel signed up to be part of a tournament - Expect the pool area to be used - Found wet towels on the ground and alot of standing water around the pool area making it dangerous for little kids. Fifth complaint - One of the 4 elevators - doors were slow to open or you had to push them open - 3 days the doors stayed this way until finally someone shut down the elevator. For spending $1000 for the week - would not recommend staying here to anyone. July 3, 2015
Rated 5 out of 5 by rissespcs Great stay! This location upholds the high standard that I expect of a Westin. It is tasteful and immaculate, and the service is excellent. June 30, 2015
Rated 1 out of 5 by Boydie88 Dirty Horrible Hotel, Do Not Stay Horrible Dirty hotel with Rude Staff, I have spent the last three weeks just trying to get a copy of my hotel bill and I spoke to customer support and they told me they would have to speak to accounting again and they would send it to me one more time. Which of course they are yet to do. Thank God I don't there are still Hilton Properties, which I have Diamond status and Diamond Desk that can get me a copy of a missing bill. Dirty little worn out hotel. Hopefully I will only have to use Westin at Key Largo and Atlanta. June 30, 2015
Rated 5 out of 5 by StopsColic Many vists to this hotel, we come back every year Dog friendly, very accommodating. We stay a week once a year. June 28, 2015
Rated 4 out of 5 by Schus Overall a good Westin Stayed here for only one night and found the hotel comfortable and clean. The staff were friendly and helpful. We ordered a meal from room service and it was delivered very promptly although the quality was not exceptional but when is room service. The location is well suited for many activities including shopping. I'd recommend this hotel for any occasion . June 27, 2015
Rated 4 out of 5 by HTD1 A good Westin I have stayed at this hotel over 10 times and must say that on average it is a very good Westin. Clean, comfortable, good facilities and nice staff. Platinum recognition is good but I've never received a upgrade. Feather free room request has never been ready upon arrival but that is a Starwood problem and not unique to this hotel. For such a busy hotel it is well maintained and the staff usually handles issues without hassle. Very nice restaurant. June 2, 2015
Rated 3 out of 5 by pew1 housekeeping Housekeeping needs training May 25, 2015