Rated 1 out of 5 by shellywk2 NASTY DIRTY ROOM
WARNING, WARNING! If I could rate this hotel a 0 or a negative score I would. We stayed at this hotel the day after 4th of July and arrived later in the evening. I went to the room first because I was very ill and my wife went shopping before the stores closed. I had gone strait to bed when I walked into the room without looking at the bathroom. When my wife arrived back at the hotel, she saw the bathroom and it was absolutely disgusting. Private area hair all over the bathroom shower, floor and hair on the sink. The worst was remnants of what looked like blood on the toilet seat and was un-cleaned. My wife took pictures of the room that night and showed the staff. We asked that we be refunded for the room and the customer care was terrible. One of the excuses they gave us was because we pre-booked the room they could not refund the charge which is nonsense. They eventually agreed the next day to cancel the charges. When I received my credit card statement we were in fact charged for the room. My wife and I made several attempts to leave messages with several people including the manager who runs the entire hotel with not a single call back. My wife stays at Westins all over the country and her company uses Westin when holding conferences in different cities and she said she was never treated this badly ever. Stay away from this hotel if you do not want to run into situations and dishonest people as we did. WATCH OUT!!!
August 2, 2016
Rated 3 out of 5 by JFernandez Meals
While at a conference, I had a total of 9 meals at this hotel. The following is my experience:
1) Food was full of pepper spices, too spicy hot in many cases. Breakfast Eggs had red pepper dumped in them.
2)Chef produced vegetarian meals as 4 slices of squash, 2 red potatoes, and 1 button mushroom. All with overwhelming pepper.
3) Meals in the "restaurant" were presented with under-done tortillas, hot sauces, lack of presentation, and in some cases cold.
4) Meals at convention were rice or polenta, some dried chicken, and pepper flavored sauces.
NO imagination, and absolutely no variety in the quality of the meats.
Dinner on Saturday was good if you were able to have the steak - some were served cold.
April 18, 2016
Rated 5 out of 5 by Jon1836 Beautiful!
Wonderful place to stay. Beautiful architecture. Great venue for wedding receptions.
April 16, 2016
Rated 2 out of 5 by CorporateVPEthics Non-responsive manager and staff
Checked in as part of a corporate meeting. Was told by desk clerk that I should just sign up for internet access and the fee would then be waived, per the corporate contract. In fact, I was charged for access. I went to the front desk multiple times to get the matter corrected.The manager and desk staff said that they would look into it. At checkout I was informed that the internet that I logged onto -- "Westin Conference" -- is a third party vendor, and I would have to deal with the third party vendor on my own. The manager and desk person said I should have been more careful in signing up for the internet.
April 8, 2016
Rated 2 out of 5 by BusinessTraveller88 No food options for vegetarians & unhelpful staff
I had high expectations from my colleagues when booking this hotel for meetings as they all usually stay here. I arrived extremely hungry from a long flight. Unfortunately there are no minibars in the hotels, an unstaffed Starbucks and the Kachina Grill restaurant located inside the hotel does not offer vegetarian food unless you consider fries a meal! The staff were very unhelpful and rude when I requested alternative options. Also you are charged another fee for Wifi which is hilarious. I will not be staying at this hotel for meetings again, and will be going back to the other major hotel I usually stay at.
March 28, 2016
Rated 4 out of 5 by GenericNickname Acclimatization Accommodations
I flew into Denver from sea level and after an evening in Boulder, this was a great place to stay before heading to Eagle County.
My experience was "uneventful" and that's ok. Just a very routine hotel stay. The check-in, room, check-out experience were completely fine. The room (two doubles) was clean and there were no housekeeping issues. The beds were firm and didn't feel quite like the "Heavenly Bed Experience". I wasn't there long enough to check out any other hotel facilities such as the gym.
I had breakfast at the restaurant and the food and service were both very good. I would recommend it for breakfast.
March 23, 2016
Rated 1 out of 5 by unique2 Horrible experience
While we have stayed several times at this hotel, this particular visit was horrible and we will not be returning to this hotel. Room was not clean, shower not clean. Promised a room comparable to a suite since they were all booked, however, received a standard room. Poor communication by staff throughout the whole visit. The view is beautiful but the facility is in need of some extra work
March 21, 2016
Rated 5 out of 5 by MichelleKP Wonderful stay every time!
I enjoy my stay at Westin every time. The rooms are clean and comfortable, the food is delicious, the mountain view is beautiful, and the fellowship is fabulous. Thank you for a great experience every time!
February 6, 2016