Rated 3 out of 5 by JFernandez Meals
While at a conference, I had a total of 9 meals at this hotel. The following is my experience:
1) Food was full of pepper spices, too spicy hot in many cases. Breakfast Eggs had red pepper dumped in them.
2)Chef produced vegetarian meals as 4 slices of squash, 2 red potatoes, and 1 button mushroom. All with overwhelming pepper.
3) Meals in the "restaurant" were presented with under-done tortillas, hot sauces, lack of presentation, and in some cases cold.
4) Meals at convention were rice or polenta, some dried chicken, and pepper flavored sauces.
NO imagination, and absolutely no variety in the quality of the meats.
Dinner on Saturday was good if you were able to have the steak - some were served cold.
April 18, 2016
Rated 5 out of 5 by Jon1836 Beautiful!
Wonderful place to stay. Beautiful architecture. Great venue for wedding receptions.
April 16, 2016
Rated 2 out of 5 by CorporateVPEthics Non-responsive manager and staff
Checked in as part of a corporate meeting. Was told by desk clerk that I should just sign up for internet access and the fee would then be waived, per the corporate contract. In fact, I was charged for access. I went to the front desk multiple times to get the matter corrected.The manager and desk staff said that they would look into it. At checkout I was informed that the internet that I logged onto -- "Westin Conference" -- is a third party vendor, and I would have to deal with the third party vendor on my own. The manager and desk person said I should have been more careful in signing up for the internet.
April 8, 2016
Rated 2 out of 5 by BusinessTraveller88 No food options for vegetarians & unhelpful staff
I had high expectations from my colleagues when booking this hotel for meetings as they all usually stay here. I arrived extremely hungry from a long flight. Unfortunately there are no minibars in the hotels, an unstaffed Starbucks and the Kachina Grill restaurant located inside the hotel does not offer vegetarian food unless you consider fries a meal! The staff were very unhelpful and rude when I requested alternative options. Also you are charged another fee for Wifi which is hilarious. I will not be staying at this hotel for meetings again, and will be going back to the other major hotel I usually stay at.
March 28, 2016
Rated 4 out of 5 by GenericNickname Acclimatization Accommodations
I flew into Denver from sea level and after an evening in Boulder, this was a great place to stay before heading to Eagle County.
My experience was "uneventful" and that's ok. Just a very routine hotel stay. The check-in, room, check-out experience were completely fine. The room (two doubles) was clean and there were no housekeeping issues. The beds were firm and didn't feel quite like the "Heavenly Bed Experience". I wasn't there long enough to check out any other hotel facilities such as the gym.
I had breakfast at the restaurant and the food and service were both very good. I would recommend it for breakfast.
March 23, 2016
Rated 1 out of 5 by unique2 Horrible experience
While we have stayed several times at this hotel, this particular visit was horrible and we will not be returning to this hotel. Room was not clean, shower not clean. Promised a room comparable to a suite since they were all booked, however, received a standard room. Poor communication by staff throughout the whole visit. The view is beautiful but the facility is in need of some extra work
March 21, 2016
Rated 5 out of 5 by MichelleKP Wonderful stay every time!
I enjoy my stay at Westin every time. The rooms are clean and comfortable, the food is delicious, the mountain view is beautiful, and the fellowship is fabulous. Thank you for a great experience every time!
February 6, 2016
Rated 3 out of 5 by GregorKC The Front Desk Staff Competely Ignored Me.
I had a television remote that barely worked, a sink that would not drain properly, a sink that leaked water all over the granite counter everyday, a safe that worked only a couple of times, and a bottom bed sheet put on in the wrong direction. A couple of the issues were rectified, but not all of them. I booked my room through Westin's website and paid my bill in full upfront, when I saw the price drop creating me a savings of $159 for my 5 night stay, I was told there was nothing they could do. I was penalized for booking directly with them and for paying my entire bill upfront. I was told at check-in that a Westin Manager would be contacting me about the room rate, but no one ever reached out. I expressed my displeasure at check-out and I was completely ignored. The front desk staff lacked attention to detail and how to adequately respond to guest's concerns. The bell men were very pleasant and extremely helpful. I would probably not stay here again. They need to have a better system in place that has the rooms ready for their guests.
January 10, 2016