Rated 1 out of 5 by ALAN128 POOR STAFF
I HAD A RESERVATION FOR JULY 4 TH THAT I MADE ON MARCH 22, 2014. I ARRIVED A DAY EARLY ON THE 3RD OF JULY 2014. INQUIRED ABOUT A ROOM JULY 3RD 2014 AND WAS TOLD YES, BUT THEY COULD NOT FIND MY RESERVATION CONFIRMATION NUMBER SO I WAS CHARGED 209.00 PER NIGHT. MY FIRST RESERVATION WAS 139.00 RATE.
CONFIRMATION # 751099758. MARK ANTHONY WAS THE DESK CLERK AND TALKED TO HIS SUPERVISOR AND WAS TOLD IF I WANTED TO STAY JULY 3RD AND 4TH THE RATE WOULD BE 209.00.
July 7, 2014
Rated 4 out of 5 by softballdad1 softball dad
the hotel is nice. I had a problem with not coverting room to nonallergic condititon. I asked that all down be removed and that was not done before I arrived. I was not happy with pets being allowed. Maids removed my robe and one less towel after a few days. The parking availability was not good. Starbucks in lobby was great and additional ice was very good. The pool was dirty and my daughter was afraid to get into it.
July 7, 2014
Rated 3 out of 5 by LinPay Not the best Westin for me
The entire hotel does not have queen size beds - only doubles. Our group had never encountered that before. We were sharing beds which was not realistic with a double bed so we had to book extra rooms. The drinks were very expensive for our group events - $8 for a small 1/2 glass of wine. The food was also very average - not up to Westin standards in my opinion. Cost us $100 to take a taxi from the airport.
July 4, 2014
Rated 5 out of 5 by Evelyn39 Food
Most of the food was not hot. Especially Sunday morning. My potatoes were cold. Most of the people at my table had the same problem. We asked for ice tea and were told that they could only serve water and coffee. I never heard of such a thing. We finally got ice tea and some people finally got hot tea. Response when we asked for something was really slow. I think more servers were needed. Friday night was booked too close to our room time.
June 30, 2014
Rated 3 out of 5 by Annie756 Amazing staff!
This afternoon I was running late for the airport after cycling 140 miles over 2 days for MS. The two ladies at the front desk were so supportive and kind. They helped me pack my bike as well as gave me options to stay the night if needed. The Valet gentleman was also amazing....got car service right away and assured me I would make my flight. I am now at the airport and just about to board. Thank you to your amazing team!
June 29, 2014
Rated 5 out of 5 by shearer7800 Helpful Staff
My family stayed at the Westin for a week. The bellhop helped us up and down with a lot of bags, which I really appreciated. What really distinguished the hotel was the help we received from Robert. Our daughter had a serious case of Altitude Sickness and threw up all over the bed and floor at 2am in the morning. We called the front desk and in no time, Robert showed up at our door with clean linens, towels, and rubber gloves and states, "I'm here to fix everything!". He even came back with some Sprite and Ginger Ale to help calm our little girl's stomach. Later in the week, the same Robert helped me find a tire store to fix a flat on our minivan. We needed some special attention this trip, and we got it. Thank-you Westin.
June 24, 2014
Rated 5 out of 5 by YYQ88 Hotel is so convenient
Close to AMC and shopping center. Great place to relax. about 1.5 hour drive to the Rocky National Park.
June 30, 2014
Rated 5 out of 5 by DAJ52 What a wonderful hotel!
Beautiful facilities, friendly attentive staff, one of the nicest hotels I have ever stayed at. You made my trip very memorable.
June 26, 2014