Rated 1 out of 5 by SunshineJackie very unhappy with fees
I made a reservation at one price but when i changed as i though my daughter may be coming i thought the rate i was quoted was the same instead at check out the bill was not what i had agreed to so very unhappy unhappy with how it was handled the first rate was in the 300 the check out per night was 650 very unhappy with how this was handled they gave me extra SPG points as if that would solve the issue.
March 3, 2014
Rated 4 out of 5 by BradT Great Hotel , but
I love staying at the Westin, however I find it really annoying when I book via SPG membership and pay substantially more than a non member on any one of 6 discount hotel room sites for the same night and room. SPG please sort this out or the membership has no real value.
March 2, 2014
Rated 2 out of 5 by Caz28 Disappointed
The idea was for my sister and I to finish our business in Sydney, have a quick dinner and instead of driving 2.5hrs home, stay in a comfortable hotel, relax, watch a movie and enjoy. After eating and coming back to the room about 8.45 we figured out the Movie system did not work, at about 10.45 we had to finally kicking out the technician and say it just isn't going to work. He kindly said we could change rooms but by this time the evening was over, the relaxation gone. A real disappointment.
February 27, 2014
Rated 5 out of 5 by HK123 Great Place!
Great location, excellent atmosphere!
March 1, 2014
Rated 1 out of 5 by idontcare1 bond ?
paid in full via online booking a rate of $365 - prior to arriving at hotel, yet upon actually checking in to the hotel, my card was charged $510.
I was NOT told of this added rate at all. No mention whatsoever.
It was only when my bank queried it that I even found out.
When I rang the desk to ask what rate I was on they say, '$365'.
So I said, 'why then was I charged $510'?.
Front desk then says, 'oh yes, we take a bond'.
As if this is totally normal and I am the idiot for not knowing this.
It might be nice if you actually advise your guests that you are taking almost double the rate - without telling them - when they check in.
Pretty dissapointing for a hotel of this standard and comes across as arrogant.
February 22, 2014
Rated 5 out of 5 by nick101 Best Hotel in Sydney
Everyone told me this was the best hotel in Sydney and it very probably was. The room was fab don't know what sort of upgrade but lovely, yes we ate the food very nice indeed if a little pricey, and a very good gym too. depends where you like to be based but it was close to the metro and walking distance to key landmarks. a 5* hotel and every bit the part. thank you Westin Sydney.
February 25, 2014
Rated 5 out of 5 by Jimmy A great stay (May 26-28)
I arrived in the hotel earlier in the morning. The front desk staff was about to check me into the hotel first, offered access to the Club Lounge with some bre3akfast whilst waiting for my room to be ready.
The staff at the Club Lounge gave me the room key, which was a very convenient and nice touch. I was about to be in my room and got refreshed, ready for almost a full day of time to explore a city I love.
The room was great, and the Club Lounge was nicely furnished and well staffed.
A very nice hotel in the very busy CBD of Sydney.
May 29, 2012
Rated 5 out of 5 by Frances66 Great Service
I want to thank you for the great service and excellent support your staff provided during my stay. Everyone was very welcoming including Peter the baggage handler and Don the concierge. I do appreciate his help before arriving, arranging the transportation and .support during the time. I highly recommend this hotel for all. The rooms were wonderful.
February 24, 2014