Rated 4 out of 5 by KM071 Disturbing 4pm check-out
When I checked in I specifically told the front desk girl that, as a Gold membership, I acquire the 4pm late checkout benefit. But on the day of check-out, your staffs started to knock on my door from about 11:30am, and there were two more times after that until I specifically told him I had the 4pm late check out. I don't understand why this happened. I assumed all my information had been up-to-date to all your colleagues.
July 23, 2013
Rated 4 out of 5 by JimMy Room Excellent, restaurant average, security issues
I love the Westin Sydney... but the service in your restaurant is so very slow (to the point where I left and went elsewhere for breakfast) and the staff don't seem to be ale to adapt to unforeseen requests.
One embarrassing problem occurred during my last stay. Answering a knock on my door in the mid evening, I was unpleasantly surprised to be greeted by two 'ladies' who had my room number (wrongly) and had been admitted to the floor by hotel staff. This was cleared up swiftly (wrong room number), but I thought that in the interests of hotel and guest security the front desk would have at least called the room in question before admitting them to the floor. Embarrassing for the person being called by the desk perhaps, but less embarrassing for me answering the door to a couple of 'call girls' who had nothing to do with me. I expect a little more from the Westin.
June 8, 2013
Rated 4 out of 5 by lloyc A little more information
We loved our stay but would have liked some more information on dining options. We were quite confused about what was available, where and when. We did access the hotel information on our TV but still felt we did not have the information we needed. We could work out out about eating using room service but not any other options. This is our only quibble - everything else was of a high standard. Than you
November 27, 2013
Rated 1 out of 5 by DH11 This hotel could be run by the animals at the zoo and the experience may be better
The staff (well the reception staff and client services staff) were rude, inefficient, ineffective and showed absolutely no regards to customer service. They were more interested in looking busy then actually doing any work. I left the hotel absolutely deflated and more streesed then when I arrived.
I strongly do not recommend this hotel to anyone as value for money it is definitely not and staff are unbelievably rude.
December 21, 2012
Rated 4 out of 5 by NickyD Great option for Sydney
- Executive Floor room was very good, especially bathroom
- Exec Lounge good, though got crowded some evenings and there could have been a better variety of snacks - wonderful staff though; great selection of drinks; breakfast just right - good range but not too fussy
- Having to ask for an internet token every time one wanted to use the web was irritating - first Exec lounge in any hotel I've had to do this repeatedly
December 21, 2012
Rated 4 out of 5 by My2cents Beautiful room- skip the breakfast
Room was clean, modern and comfortable. View wasn't worth opening the curtains for but we weren't too bothered. Staff were polite and helpful.
The only big downfall was the buffet breakfast. We had to wait close to 20mins for a table and the food was cold and average...
The room was recently renovated (tower deluxe) and more romantic than most Sydney hotels though - some can have a bit of an 'executive travel' vibe.
February 11, 2013
Rated 3 out of 5 by happy disapointment
For AUS $ 500 I can get much better then this. Long queuing at check-in and waiting for room. No fruits in room, no turn-down service. Second day room was only made after 3.30pm and after my phone calls. Sunday even not able to get my breakfast. All full and waiting time long then 30 minutes. Despite a reminder of my wife, the hotel totally ignored even my birthday. This is not 5-Star this is simple mass tourism!!!!
February 12, 2013
Rated 4 out of 5 by ERNIE17 room cleanliness
I HAVE STAYED AT THE WESTIN BEFORE AND WAS ALWAYS VERY HAPPY.
THIS TIME HOWEVER THE CLEANLINESS OF MY ROOM WAS NOT SATISFACTORY AT ALL
MY BED WAS NOT MADE UP JUST PULLED THE COVER OVER THE TOP SHEET ONE DAY EVEN WHEN I LEFT THE NOTICE TO PLEASE CHANGE MY BED LINEN.
I DID COMPLAIN TWICE ALSO THE BATHROOM WERE NOT CLEANED SATISFACTORY TWO OF THE DAYS . THE REST OF THE STAFF WERE VERY HELPFUL WITH WOUNDERFUL SERVICE.
October 20, 2012
Rated 5 out of 5 by Aussie111 Very Special
The entire experience was wonderful. From the moment I walked through the door I was treated extremely well by polite and happy staff. The level of service was most impressive and the rooms were beautiful. The breakfast provided a wide range of foods and all were presented beautifully and fresh. Overall I felt refreshed and cared for during my stay and look forward to returning.
December 19, 2013
Rated 3 out of 5 by fedup Not as we expected.
The check-in procedure was the slowest we have ever experienced in a SPG hotel.There were no bath accessories & I had to ask 3 times for slippers for 2 guests.We received an express bill under the door for the wrong guest & then on the morning of our departure but well before the allotted time, our room/lift key did not work.
All in all, a disappointing stay.
Your review software is poor & very irritating.
November 27, 2012
Rated 4 out of 5 by Wigan5 Overall great stay!
The stay at the Westin was very enjoyable and the room was fantastic. The overall room and bathroom were exceptionable and to the highest quality.
There were issues with two of the lamps in the room not functioning.
The pool area was a big disappointment as it was very small, basic, lacking in facilities and it also closed at 6pm on a Sunday which I found unacceptable.
December 18, 2013
Rated 3 out of 5 by Daniel60 A touch underwhelming
Purpose was for business. Although I am a SPG member, its really poor form to charge for wireless internet usage. No one does this anymore. Was given 2 double beds, despite requesting a king size bed. The room should have a converter plug, non Australian plug, or at least a USB connection for charging.
January 26, 2014
Rated 4 out of 5 by Graham66 Still one of the best
It has been a while, I have been staying at the Hilton for a while however they where fully booked. I booked a suit and it was good as usual. Whilst the Hilton always upgrades me even to the Penthouse this I have ever to experience with The Westin. Maybe one day. The restraunt is fabulous, not sure about the new lighting in the restraunt. The team are fantastic and maybe one day I will get an upgrade!
May 28, 2012
Rated 5 out of 5 by Harry56 Tenth time and still going.
This was our tenth stay at The Westin Sydney and as usual our stay was very pleasant. The location is so convenient to shopping and a nice short stroll down to Circular Quay and The Rocks. The lounge on the 28th floor offers pleasant views and a wonderful breakfast - however the real 'treat' is the evening drinks and snacks - all served by very helpful staff. We are looking forward to many more stays.
December 5, 2012
Rated 5 out of 5 by HK123 Great Place!
Great location, excellent atmosphere!
March 1, 2014
Rated 3 out of 5 by jack modern building, mediocre service
This is a nice combined old and new building in a great location in Sydney. Rooms are very modern, yet lack some very basic things such as outlets next to the bed. Most annoying at this hotel however is that they nickel and dime you for everything - from the 7$ bottle of water to the having to ask for slippers, to the $20 Internet, to, get this, an add'l 1.5% surcharge for using a credit card to pay!
April 11, 2013
Rated 3 out of 5 by TK20140114 lacking of flexibility
This was my first time that the hotel rejected my late check out without any good reason. The original check out time is 11am but I want to extend it two hours more which was talking 1pm. Staff in reception just said it very firmly that there is no room to extend to 1pm. It was so disappointing on this response.
January 20, 2014
Rated 5 out of 5 by MaggieMay33 Excellent services and facilities
The staff at The Westin were polite, efficent and friendly. I had an issue with my room key not working and this was sorted very quickly. The hotel has great facilities and the fresh juices at breakfast were fantastic.
February 12, 2014
Rated 5 out of 5 by Meber99 The go-to hotel for Sydney
The location (walk to Circular Quay, China Town, CBD, shopping, grocery store part of the building) makes this a great stay. The rooms in the tower are excellent and very updated. Breakfast is excellent and a draw for the city dwellers. Restaurants below the lobby are a great convenience with good food (from Sushi train to pizza or grill) I've stayed at least 50 days at this hotel and will continue.
July 23, 2012
Rated 4 out of 5 by NovemberDecember2012 Bogus picture on SPG site
We requested an early check in and waited 2 1/4 hours to enter a room with a frayed roll down shade and either someone had been sick or smoked so much it was dense with the odor of cleaning solution. There was no view. When we requested another room because of the odor we were told none of the SPG rooms had views and that our check in would now be 3:00. The rest of the stay was nice w/great service.
December 7, 2012
Rated 1 out of 5 by PWTD Customer service was extemely poor
Reception staff lack basic customer service skills and empathy. Reception staff failed to communicate with myself, I being the paying customer which results in my tears and the feeling of being unwelcome in the Westin Sydney Hotel.
The room on the other hand was beautiful and was every thing I had expected as the short stay was intended for romance with my husband who I had not seen in 6 weeks.
September 6, 2013
Rated 5 out of 5 by lilthomas78 Great stay!
I arrived at the hotel just as check in opened and waited fifteen minutes in line only because the gentleman who was supposed to check me in allowed to guests who arrived after me to push in ahead, I was eventually checked in by another staff member who I relayed my frustration too. After check in I headed to my room which was located on the George street side of the building. I was amazed to find that the room was completely quiet for that time of the day with no outside noise which is a huge detail in most BCD hotels these days..
Throughout my stay the staff were very courteous and friendly and the room was extremely comfortable.. I travel for work and stay in hotels every second or third day so I know what to expect and the Westin Sydney sure exceeded my expectations..
Well done Westin for making my stay a pleasant one. My wife and I look forward to staying in your hotel again soon..
July 7, 2013
Rated 4 out of 5 by Omar1962 Overall - very good.
Overall, my 12 night stay was good. There were two exceptions. First, I sent for cleaning a suit (dry cleaning) and pair of pants (laundry). I indicated there was an oil stain on each and each was returned with the oil stain intact. Very disappointing given the cost (AU$45) of the service. Second, I upgraded to the club level based on an E-mail message from the hotel advising that my colleague and I could accumulate an hour each day (total 24 days) to reserve the executive boardroom. We booked the boardroom for 9 hours on January 28 when making the hotel reservation. When we tried to reserve the boardroom again on site for January 29, we were told we were misinformed about the ability to accumulate hours. Very disappointing given we chose your hotel in large part based on the WRITTEN advice concerning accumulation of hours. Also, the boardroom was empty for most of the time we were there.
February 3, 2013
Rated 5 out of 5 by EpagoTA Great Location and Quality Service
The Westin is ideally situated in the heart of the Sydney CBD. Extremely convenient and nice walking distance from key atrractions like the Opera House, Circular Quay, Pitt Street Mall. Rooms are well presented, modern and our room with the Martin Place Clock Tower view was a bonus! I would recommend this hotel to anyone wanting to travel in comfort and have the convenience of an ideal location.
July 3, 2012
Rated 5 out of 5 by Olympia Perfect Host
Staying at the Westin Sydney is a totally rejuvenating expericence. The staff work behind the scenes to create a perfect environment for the traveller to arrive and be welcomed and assured. Luggage whisked away, everything is taken care of. The room service is so prompt and of course the rooms are designed to relax and enjoy. Loved using the fitness facility...total personal care at the Westin.
December 17, 2012
Rated 3 out of 5 by Ivan18 Not meet my expectation
The facility of this hotel does not meet my expectation amd needs improvement. I don't expect a five star hotel without it's own managed swimming pool. The business centre is just a room with 4 computer and a fax machine. It does not make me feel comfortable.
The room is clean while not as comfortable as the other Westin I stayed before. May be the light is bit dark and not much decoration,
April 6, 2013
Rated 5 out of 5 by cjre35 Refreshed and Revitalised
Westin experience always leaves us feeling refreshed and revitalized. We love staying at the Westin it's a home away from home with benefits. Buffet breakfast is a must try with perfect brewed coffee at a touch of a button, omelettes cooked to perfection, energy boost shots and a banquet to cater to anyone's taste buds with the focus on healthy alternatives, always leaves you wanting more.
April 2, 2013
Rated 4 out of 5 by swedenhorse need more care
I lost my necklace during my stay in Sydney and I asked Westin staff to help me have a ask to house keeping staff whether they by chance pick it up. Westin staff called me during my travelling in noisy condition and I didn’t hear the call and missed it. While I called back to hotel general line, nobody knows who called me, it’s untraceable. I called back twice but no one really follows up.
October 23, 2012
Rated 5 out of 5 by SC6282 Fantastic Hotel
This was out tenth visit to this hotel and by far it remains the best hotel we have stayed at.
The hotel is well maintained, is in the centre of the city, is surrounded by all the attractions and is full of wonderful people who all wanted to make our stay the best ever!
We will definitely be back for an eleventh visit in the near future.
December 27, 2013
Rated 4 out of 5 by Sammy Hotel Service
Having a self serve coffee machine at breakfast is pretty average for a hotel of this quality. The staff would direct to the machine and once making it the taste was also average. This view was also shared by other people I traveled with. One person was very helpful Alan at breakfast who actually made the coffee for us. I feel that wireless internet in the room should be complimentary.
February 10, 2013