Rated 4 out of 5 by Penny716 A few things
1) I stayed 6 nights. Breakfast was included in my meal, yet each morning when i went to the buffet, they would tell me it was not. I asked them to call the front desk and sort it out. This happened 3 out of 6 times. When I checked out, I discovered they charged me for each of the breakfasts. Not only did I have to make my case each morning to the breakfast hostess, I also had to convince the front desk this was a mistake. Each person looked at me like I was a liar, when in fact they could not communicate amongst themselves.
2) The key card to my room kept demagnitizing. You should have better technology, That's something that used to happen years ago. There was usually a line at the front desk, having to wait is bad enough after i've been up and down the elevator after discovering I couldn't get into my room. Other guests seemed to have this same problem.
March 9, 2014
Rated 1 out of 5 by SunshineJackie very unhappy with fees
I made a reservation at one price but when i changed as i though my daughter may be coming i thought the rate i was quoted was the same instead at check out the bill was not what i had agreed to so very unhappy unhappy with how it was handled the first rate was in the 300 the check out per night was 650 very unhappy with how this was handled they gave me extra SPG points as if that would solve the issue.
March 3, 2014
Rated 4 out of 5 by BradT Great Hotel , but
I love staying at the Westin, however I find it really annoying when I book via SPG membership and pay substantially more than a non member on any one of 6 discount hotel room sites for the same night and room. SPG please sort this out or the membership has no real value.
March 2, 2014
Rated 5 out of 5 by HK123 Great Place!
Great location, excellent atmosphere!
March 1, 2014
Rated 2 out of 5 by Caz28 Disappointed
The idea was for my sister and I to finish our business in Sydney, have a quick dinner and instead of driving 2.5hrs home, stay in a comfortable hotel, relax, watch a movie and enjoy. After eating and coming back to the room about 8.45 we figured out the Movie system did not work, at about 10.45 we had to finally kicking out the technician and say it just isn't going to work. He kindly said we could change rooms but by this time the evening was over, the relaxation gone. A real disappointment.
February 27, 2014
Rated 5 out of 5 by nick101 Best Hotel in Sydney
Everyone told me this was the best hotel in Sydney and it very probably was. The room was fab don't know what sort of upgrade but lovely, yes we ate the food very nice indeed if a little pricey, and a very good gym too. depends where you like to be based but it was close to the metro and walking distance to key landmarks. a 5* hotel and every bit the part. thank you Westin Sydney.
February 25, 2014
Rated 5 out of 5 by Frances66 Great Service
I want to thank you for the great service and excellent support your staff provided during my stay. Everyone was very welcoming including Peter the baggage handler and Don the concierge. I do appreciate his help before arriving, arranging the transportation and .support during the time. I highly recommend this hotel for all. The rooms were wonderful.
February 24, 2014
Rated 1 out of 5 by idontcare1 bond ?
paid in full via online booking a rate of $365 - prior to arriving at hotel, yet upon actually checking in to the hotel, my card was charged $510.
I was NOT told of this added rate at all. No mention whatsoever.
It was only when my bank queried it that I even found out.
When I rang the desk to ask what rate I was on they say, '$365'.
So I said, 'why then was I charged $510'?.
Front desk then says, 'oh yes, we take a bond'.
As if this is totally normal and I am the idiot for not knowing this.
It might be nice if you actually advise your guests that you are taking almost double the rate - without telling them - when they check in.
Pretty dissapointing for a hotel of this standard and comes across as arrogant.
February 22, 2014
Rated 1 out of 5 by ozplans Don't bother.
Great location, there was zero customer service. We weren't acknowledged as SPG members or treated accordingly. For example on arrival our luggage was taken by concierge but not delivered to the room, check-in staff couldn't find my reservation, cigarette butts on lobby floor. Also very weird lighting from the very dark/subtle lighting at Check-In to the glaring, cheap and confusing light system in the rooms. Not a relaxing room environment. There is a disconnect between all staff and departments. Staff did not know or care about us during our stay. Their arrogance and ignorance on basic knowledge such as where to pre-pay for valet parking made The Westin look like Fawlty Towers. When did AUD $70 Valet Parking become a self-service situation? I expect staff to know where my car is located and no one wanted to take responsibility. I was told to go inside and speak to Concierge, yet there was no one at the desk, so Reception had to call for staff. No one apologised for the inconvenience and the staff were more interested in finding taxis for conference guests but not paying hotel guests. This lack of communication made our stay infuriating and The Westin staff looked unprofessional and lazy. We strongly recommend staying elsewhere.
February 22, 2014
Rated 5 out of 5 by kb62 Always a good experience
One of the best hotels in Sydney. Fantastic rooms and excellent service all round.
February 20, 2014
Rated 4 out of 5 by FrequentTraveller11 Decrease in First Impression Standard
Most disappointed Hotel has chosen to no longer include comp bottles of water in room, yes glasses are provided for tap water but bottles far more hygienic and can then be refilled with tap water if needed.
Rooms also no longer contain 'What to do in Sydney', a very helpful monthly publication.
In the room information about the Hotel can only be gained from 'Service Express" via telephone not the usual information folder.
Food standard variable
February 20, 2014
Rated 5 out of 5 by JustCruising Great Room - Poor Valet Service
We booked a room in the tower and were delighted with it. The layout and furnishings were great. The facilities were varied and good quality.
Check in was very slow, three seperate counters meant no way of processing people in order of arriving. It was a case of picking a queue and hope for the best.
The room was ready an hour early so that was nice.
The big let down is the valet service. You are required to remove your bags from your vehicle and then be addressed by the valet with "you don't want me to take your bags inside, do you?".
A reasonable walk dragging bags to reception with no offer of assistance from luggage counter staff or others.
On departure a wait of nearly 20 minutes for our car to be brought up. Other people were also waiting for theirs and had to keep asking where their car was. One couple asked to be given their keys so they could go get the car themselves!!
More staff and better trained staff are needed in the valet section, particularly on busy times such as a weekend as was the case with us.
February 17, 2014
Rated 4 out of 5 by GlobalTraveler1000 The little things that bother
The Westin Sydney was great, but there were a few things that bothered me a lot. For example, on my bedside table was a Bose music/alarm unit that allowed me to plug in my iPad or Droid phone for music. I listen to music designed for helping sleep (critical when I jump time zones from the US to Australia), but the volume had a limiter on it that left it so quiet is was INAUDIBLE at full volume. Engineering replaced my unit but the new one was identical. The engineer explained "they all have a limit so they are not used too loud". Another example: Australia has great coffee, which I love. Thousands of coffee shops all around the city. I could get a fantastic large capacino for $4.50 AU ANYWHERE but the hotel. $7 for a smaller than large cup each there. This type of niggling made an otherwise great stay less than excellent.
February 15, 2014
Rated 5 out of 5 by MaggieMay33 Excellent services and facilities
The staff at The Westin were polite, efficent and friendly. I had an issue with my room key not working and this was sorted very quickly. The hotel has great facilities and the fresh juices at breakfast were fantastic.
February 12, 2014
Rated 5 out of 5 by CB15 7 night stay
An all round great stay, Westin at it's best.
February 10, 2014
Rated 5 out of 5 by rebs Great experience
I am in the travel industry and stay at lot of hotels over the world. This has such a great feel.. Busy, vibrant and classy.
Well located, and has a real city New York type of feeling.
One criticism is the pool area is below par and access is a pain in the butt.
Staff outstanding and couldn't be more friendly and efficient. One of the better hotels I have enjoyed. It was a pleasure.
February 6, 2014
Rated 5 out of 5 by Dinaholic Understated luxury
Stayed at the Westin last weekend , benefit of a secret hotel deal. Have been to most of the 5 star hotels in Sydney, but none of them can compete with the Westin for understated luxury, service, friendly staff, cleanliness, food, architecture and some brilliant little touches that help make your stay special. BUT it was marred by two incidents. One night there was a small explosion in my room, then all the lights went out. I rang reception and within 5 minutes a maintenance man came, managing to get some of the lights working again. During the next night, there was a tapping noise in my room, When I got up, there was water dripping through the ceiling. I put a water jug under the drips, to minimise the damage.
Despite these problems, the wonderful atmosphere the Westin offers made my stay memorable
February 5, 2014
Rated 4 out of 5 by Clubmaker Different rules to other SPG hotels
The hotel was a fine for this level of hotel.
My concern is their policy on SPG which they will not honor if the hotel booked with a third party even if a reputable travel agent.
We have booked all our business and private travel through this agent over the last 5 years and never had this negative stance.
We stayed at another Starwood hotel in the city 3 weeks earlier and they had no problem.
January 31, 2014
Rated 5 out of 5 by 2ronnies Even better than expected
Our ship arrived early in the morning and we expected to have to kill time until a room was ready, the instant check in and availability of a room was much appreciated. We happened to be in the room both times the housekeepers were present, they were friendly and efficient. Location to CBD, Circular Quay & Darling Harbour is all perfect.
January 28, 2014
Rated 3 out of 5 by Daniel60 A touch underwhelming
Purpose was for business. Although I am a SPG member, its really poor form to charge for wireless internet usage. No one does this anymore. Was given 2 double beds, despite requesting a king size bed. The room should have a converter plug, non Australian plug, or at least a USB connection for charging.
January 26, 2014
Rated 5 out of 5 by Chianti Thoroughly beautiful
First time at the Westin and look forward to staying again in Feb
January 22, 2014
Rated 3 out of 5 by TK20140114 lacking of flexibility
This was my first time that the hotel rejected my late check out without any good reason. The original check out time is 11am but I want to extend it two hours more which was talking 1pm. Staff in reception just said it very firmly that there is no room to extend to 1pm. It was so disappointing on this response.
January 20, 2014
Rated 5 out of 5 by KL16 Delightful stay
We had a wonderful stay. The bathroom was lovely, the room was clean and spacious. I made our anniversary weekend special.
January 20, 2014
Rated 5 out of 5 by DrCG Great Hotel
Highly recommend this hotel for business and holiday travel.
January 12, 2014
Rated 3 out of 5 by DAB7 Good Location
hotel is well located in the CBD. Friendly staff. Beds need updating as ours was worn out and did not feel like a heavenly bed. Also, hotel did not offer green option for skipping the room servicing.
January 12, 2014
Rated 2 out of 5 by Rich2809 Not Great
Not a great stay. Hotel is ok, staff are ok, food is ok, rooms ok Just a bland experience from start to finish.
We were on the top floor and were very disturbed by a night club out side the hotel. This club is open air and is really stopped us sleeping. I know that the hotel has no control over this situation. But beware, make sure you get a room facing away from the night club.
My 8 year old son was not allowed in the executive lounge after 6pm. This meant we never got the nibbles or the drinks. Ridiculous.
We asked for a suite nights upgrade for our three nights. Asked for this at least 8 weeks before we arrived. We made it clear we had our sone with us. No upgrade was made available.
Good location for shops and attractions.
Just an expensive, unsatisfactory stay and next time I am in Sydney I will be staying elsewhere.
January 9, 2014
Rated 4 out of 5 by ashlen Westin Reliance
This hotel is simply amazing and quite breathtaking. Having stayed at the Westin in LA, I chose to stay at the Sydney establishment. Let’s start off with the address which is a true landmark, a statement in itself …# 1 Martin Place Sydney the General Post Office, right in the heart of Sydney.
Two accommodation options are available, one of Heritage in the original GPO building itself and the other Contemporary. I didn’t express a preference and was given the contemporary room. The service provided from valet parking through to check-in was very smooth and efficient and the effort actually took under five minutes. Loved the room, beautiful presentation and amenities. The bathroom is spacious and well thought out with both huge shower head and hand held rose. The sound system is piped through to the bathroom which is great. Automatic blinds provide as much privacy as wanted between the bathroom and bedroom or left open at the ease of a button.The comfort of the beds at Westin hotels was one of the reasons I returned, they are supremely comfortable.
This hotel is in the heart of the city of Sydney with easy access to all major shops, department stores, restaurants and transport right at the doorstep. Take the time to enjoy the ambience and uniqueness of this historical building and all that it offers. We dined at the Mosaic Restaurant enjoying three courses and the food was absolutely superb. The ambiance within this restaurant is truly amazing and being able to glance up through the glass atrium to see the huge clock face of the GPO is truly unique.
So a positive review all round. I’ve no hesitation in recommending or returning to this fine hotel.
January 5, 2014
Rated 4 out of 5 by Ermintrude Sydney New Year Experience
Really nice hotel with everything you would expect from a quality hotel. Our only issue was the view from our 12th floor window, which was poor. Ideally situated for CBD and only 10 mins walk from the iconic Australian landmarks of the Opera House and Harbour Bridge
January 4, 2014
Rated 3 out of 5 by davies58 Not a platinum experience
Gifting a room for our daughter for New Years Eve and was surprised that the hotel chose to not provide the gold or platinum benefits (for example free wifi) at their option because the "account holder" was not staying there as well yet they have on prior stays. Experience not well.
January 2, 2014
Rated 3 out of 5 by jjuny Great Hardware but not Software
Very nice room and great location. The hotel is very luxurious in general.
But make sure you to check the room type you receive as you may get downgraded.
When I was checking in, I was told that they will give a view upgrade because I was a gold member. And they gave me front view "Superior" Room. I found out that I got a superior room after I checked my SPG app. But I made a reservation for Deluxe room. So, I was downgraded, not view upgrade!
I ended up getting Deluxe room which was my original reservation after I proved that I made a reservation for Deluxe with my email confirmation.
I complained about this to the hotel via email and the answer I received was that there was system error that it showed my reservation was under superior. So, they changed my room type from Deluxe to Superior "manually" at the hotel.
I wish they had checked the points I spent for the reservation before they changed my room type manually. If they had checked the points used, they would have known that it was for Deluxe not for Superior
January 2, 2014