Rated 5 out of 5 by Al22 Great Location
The only criticism is that we would have benefited from having a hotel compendium in our room, we had to ask where to have breakfast we also needed a doctor and chemist , which we found ourselves, we searched every where but to no avail. it is usually the first thing a travel picks up, is te compedium, where the pool is, where we have breast etc , We loved the place and do not usual complain , but found this lack of info quite unusual espeacially when we needed it . We be back
October 18, 2013
Rated 5 out of 5 by Anniemac643 A first in Sydney Westin
Hotel is very well positioned in the CBD - staff were attentive, and made every effort to accommodate us. We arrived a day earlier than expected and so had two bookings. I requested a quiet room, and this was arranged on the Starwood preferred guest level. The room was spacious, and quiet - the best we have had for some time- we travel frequently to the US every year, and are used to booking 5* hotels with excellent value for the cost. The shower area was a bit tired with tiling that could be regrouted, and the shower mixer was not the best. I had a couple of showers with very hot alternating with lukewarm water.
Despite this we will certainly stay again, and recommend the hotel.
One bonus, is the $20 total internet fee for up to three devices / 24 hours. We both had work to attend to , and it does irk us, that with 5* hotels the internet fee isn't inclusive in the rates.
Thank you for a very pleasant stay. :)
October 17, 2013
Rated 5 out of 5 by PhilLNZ Excellent short business trip
Stayed overnight on a business trip and loved the location and facilities of the hotel. Comfortable stay and friendly staff
October 16, 2013
Rated 5 out of 5 by HALVES Outstanding!!!
Outstanding Service and Rooms definitely a place to stay in the SPG group.
October 15, 2013
Rated 5 out of 5 by alainbnedetti excellent facilities and staff
best experience ever at a Westin
October 13, 2013
Rated 5 out of 5 by Timbo73 This hotel has great staff
I have emailed the GM of the hotel to congratulate him on such an amazing team of people that really made our stay nothing short of perfect
October 13, 2013
Rated 5 out of 5 by FP10 Winderful Westin
Great experience at the Westin.
October 7, 2013
Rated 5 out of 5 by Collo69 Another great stay
I have stated at the Westin Sydney a number of times and honestly would not choose to stay anywhere else. Great rooms, the best beds, excellent facilities and perfect location complimented by a culture of professionalism in the staff which is international quality.
October 3, 2013
Rated 4 out of 5 by Cons Daytime manager was great
Laura, the daytime manager when we arrived, was great. The porters delivered our luggage to the wrong room. When Laura was notified, she rectified the problem immediately and was generous by giving us breakfast free.
October 3, 2013
Rated 5 out of 5 by Heffy Outstanding customer service
We love staying at the Westin Sydney as a family. It is close to attractions, shops and transport.
October 2, 2013
Rated 5 out of 5 by Sirius5 Location and Setting
This is a very modern hotel set in a wonderfully restored old building. The room had wide views of the city and the old clock, was very comfortable and extremely well serviced. We walked to museums, galleries, the Opera house, the gardens, retail centre, Darling Harbour, the Rocks, restaurants and bars. All very close. We also went on ferry rides to different places around the Sydney Harbour and walked back. It was so easy and convenient. We have been to Sydney many times and this was by far the best place to stay.
October 1, 2013
Rated 4 out of 5 by DETh Noise
the hotel is very nice but I found the room to be very noisy whih made it difficult to sleep
September 29, 2013
Rated 2 out of 5 by redapplonia No Value for Money
Our Company was holding our annual meeting there and we did so last year as well. My room was PAID FOR however I did not have a credit card for check in so they did not let me into the room after a 10 hour journey. The staff did not let me in despite the fact that I said my roommate will be using her card and will be there in an hour; that the room was ACTUALLY already paid for and the fact that I offered COD as an option although i do not see what i would be consuming in the next hour. So they did not let me in.
In terms of facilities, the bed was great although facilities is not of 5 star value; wifi was not free, no bedroom slippers, bottled water was $6 which is a ripoff considering that the room is not cheap! Most 6 stars hotels have 2 complimentary bottles replenished daily.
My used coffee cup was not removed for the three days I was there
September 23, 2013
Rated 5 out of 5 by Ty1964 What a great place
I stayed in the "long room" which was just fabulous. Best hotel room I've ever had. Sushi bar downstairs is great. Steaks at the other downstairs restaurant were great. Staff is well trained. Overall 5 stars. Thank you.
September 20, 2013
Rated 5 out of 5 by davidb1973 Still the same great hotel
We stayed here 10 years ago for our honeymoon and decided to have a night there to celebrate our anniversary. This hotel is still the great hotel it was 10 years ago. Awesome service, nice rooms and facilities and well located. I have no problems recommending this hotel and its staff. Thank you for another great stay.
September 16, 2013
Rated 4 out of 5 by Anteater25 Great Stay but the Lounge Needs some help
Overall my stay at the Sydney Westin was great. The room, hotel location and gym were excellent. If there was one area to improve, it would be the club lounge and maybe the main bar. My main issues with the club lounge was that it was too formal. I was first told that there were no paper cups to take a coffee down to my room in the morning and that I had to drink it there in the lounge. The second issue was that I was told that I could not bring my Starbucks coffee cup into the lounge, as it was “an outside beverage”. Keep in mind that the cup was empty and I was looking for a place to dispose of it as I entered the lounge. Even if it was still full of coffee, why would it be an issue for me to have it in the club lounge.
The issue with the main bar was that I was not allowed to order a drink and take it up to my room to relax and watch a television show (something I can do in literally every other Westin hotel). So if you want to have a drink in the privacy and comfort of your own room, you have to buy one from the min-bar at 2x the cost of the one in the bar. That’s a pretty silly policy.
September 16, 2013
Rated 4 out of 5 by mich99 Not as I remembered....
Mobile phone reception within the rooms was atrocious so that phone calls were dropping out which is not optimal.
The pillows seem changed since my last visit and weren't the Westin soft comfort I recall.
September 15, 2013
Rated 5 out of 5 by releigh1980 Fantastic Hotel in Sydney
I would recommend this hotel to anyone wanting a relaxing and great experience
September 11, 2013
Rated 5 out of 5 by Verified Reviewer This hotel has comfortable facilities
Westin has very good size room with very comfortable beds. The bathroom has great shower head. Could do with free internet access in all rooms plus spa.
September 9, 2013
Rated 1 out of 5 by PWTD Customer service was extemely poor
Reception staff lack basic customer service skills and empathy. Reception staff failed to communicate with myself, I being the paying customer which results in my tears and the feeling of being unwelcome in the Westin Sydney Hotel.
The room on the other hand was beautiful and was every thing I had expected as the short stay was intended for romance with my husband who I had not seen in 6 weeks.
September 6, 2013
Rated 5 out of 5 by Amanda52 Perfect location and facilities
Everything about this hotel is wonderful. The rooms are spacious and the beds are so comfortable and luxurious. We loved being in close proximity to everything the CBD has to offer. Highly recommend this hotel.
September 3, 2013
Rated 5 out of 5 by Pud10 Very spoilt
Everything was just wonderful and we felt very spoilt!!! Thank you
September 2, 2013
Rated 5 out of 5 by linds22 Excellent location
Stayed 1 nite and as usual when we stay from the moment we check in until we check out everything was beyond expectations,the service,the quality of the room and the central location.
September 1, 2013
Rated 4 out of 5 by jen2751 Great room
In our stay in Australia, this was the best room the staff was great
August 31, 2013
Rated 5 out of 5 by Sam65 Staff service
I was incredibly impressed with the professionalism of all staff. Much of their activity went completely unnoticed until the job had been done, including the placement of dividing walls in the ballroom, the filling of water jugs and wine glasses and the replenishment of dishes on the buffet. Every individual I spoke to was charming. Well done to all of them.
August 31, 2013
Rated 5 out of 5 by pbcs12 Always excellent
Can't rave enough about this wonderful hotel
August 28, 2013
Rated 3 out of 5 by Kim69 good location
surprised the mini bar was not checked before the room was allocated to us, upon check in missing drink and used chop sticks and salad still in the fridge.
no bubble bath left either in the bathroom had to ask for some.
toilet made a very loud surging sound every 40-50 min i informed the front desk on the second last day as i had enough still not fixed and no follow up very disappointed, the worst sleep ever in a 5 star hotel
August 28, 2013
Rated 5 out of 5 by Angee1111 Great city location.
This is the 2nd visit to this hotel, and both visits have been very comfortable.
Staff are friendly, rooms are clean and very tidy. Bathroom facilities are great, could do with a hair straightner in the room as well.
The location of the hotel was excellent.
Glad to come back and stay once again.
August 27, 2013
Rated 5 out of 5 by Karsh Most comfortable hotel in Sydney
I choose to stay at the Westin every time as it is the most comfortable hotel away from home.
The service is impeccable and all the creature comforts and more are catered for.
I have been staying at the Westin Sydney for the last few years and don't bother looking elsewhere as I know I will not receive the same value.
Thank you again for a great stay.
August 26, 2013
Rated 5 out of 5 by Dee231213 Beautiful!
Beautiful room, lovely view, friendly staff. I am always impressed with the Westin.
August 26, 2013