Rated 4 out of 5 by Meber99 Great hotel, average service
I have stayed at this hotel at least a dozen times and have never been treated as well as I do at other Westins. Outside the bell staff, they need a service upgrade in approach. The location is excellent. The lobby facility is great for entertaining clients or informal meetings. The restaurants downstairs are very convenient.
March 17, 2013
Rated 5 out of 5 Enjoyable Trip
My family and I stayed for 6 nights at this hotel and we were very happy with the hotel ambience, room spaciousness and helpfulness of staff. The deluxe tower twin room as an admirable size for our comfort and we were happy with the amenities within. I would definitely recommend anyone to this hotel for their stay in Sydney.
June 11, 2012
Rated 5 out of 5 by SydBusTraveller Perfect Stay for Business Travel
When I am on business travel I like a room that has everything that you need to touch down, do some work and have a relaxing time so that I can start the next day refreshed and prepared. The Westin Sydney is that and more, excellent rooms, excellent services, excellent meals and a great location. Well Done The Westin Sydney.
September 14, 2012
Rated 5 out of 5 by soolee Excellent Hotel and Staff
From check in - to an upgraded room on a very high floor, not asked for just alloted,
to check out, all the staff were excellent.
In the Restaurant, at Check-in, the Concierge, the Bellman, Cleaning staff, Phone operators, everyone went out of their way to make my stay totally enjoyable, relaxing and first class all the way.
September 27, 2012
Rated 2 out of 5 by ebudde Lots of Problems
We had a number of problems with our stay.
1) A loud A/C unit (which got fixed). 2) A shower that alternated cold with burning hot (that was not fixed after 2 attempts). 3) A noxious paint remover smell that came into the room.
We have stayed at this property three times. After this stay, I don't think we will stay again.
March 2, 2013
Rated 5 out of 5 by Nazarocks 24 hours of luxury
We only stayed the night as we were in town to see P!nk, its was the best sleep I ever had, the staff were professional and very helpful and the breakfast was amazing we did not want to come home, looking forward to future stays the next one will stay longer for sure. I strongly recommend to anyone to stay here its a must
August 1, 2013
Rated 5 out of 5 by Rourkes55 Weekender
Have stayed at the Westin before and as always did not disappoint. Received an upgrade and the view of the City at night was glorious. Breakfast at Mosaic was great with lots of choices. The combination of the old and new architecture blends very well. A short walk to all attractions and shopping. Will definitely be back.
August 2, 2012
Rated 4 out of 5 by Breeza88 Beautiful Hotel, on beautiful street
I have just returned form my 2 night stay at the Westin Melbourne. The location was perfect the hotel was to the standard a 5 star hotel should be. The Staff were great, at the exception of a sour faced Waitress in the breakfast room each morning.
The bed was AMAZING could have slept for days. We will be back , no doubt.
September 23, 2012
Rated 5 out of 5 by Kenyan This hotel made our stay in Sydney very special.
We had a lovely stay at the Westin. We slept well, ate well and were able to visit many attractions within walking distance. The staff were very courteous and helpful.
We would definitely stay again and recommend your hotel to others.
We particularly enjoyed staying in a heritage room and the superb breakfasts!
December 31, 2012
Rated 5 out of 5 by shell69 Room to Move
The size of the room was great.. I always feel cramped in other hotels , This hotel had everything I needed or could want.. The closet was big enough to live in .. and what other hotel has a closet/ changing room . I was very impressed with the friendliness of the staff, Reception through to the housemaids..
September 15, 2012
Rated 5 out of 5 by RichardB95 Help when I needed it
I arrived from a flight where I had become quite ill. Westin Sydney organised the room immediately. They organised a doctor within the hour. I was able to be back at work the next day feeling great. I could not thank you enough for all the assistance.
December 18, 2013
Rated 3 out of 5 by SmallPotato A bit disappointed
I haven't stayed in the Westin Sydney for a while. This time, I was a bit disappointed with the services / experiences I came across:
- I have asked for an early check-in when I reserved my room. I arrived around 8am, but I was not able to get into my room until 11am. I understand that a request for early check-in is not guaranteed, but I think the hotel should try to accommodate the guests as soon as possible. There were tons of guests waiting in the lobby for their rooms! (The main reason I was being told was that the cleaning staff do not come in early on sundays. It's not because the guests have not checked out.)
- I went out around noon time and got back to my room 5 or 6 hours later. Surprisely, I found a suitcase (which did not belong to me) sitting in my room! The surname was similar to mine, but definitely different. I called up the hotel staff to come and pick it up and re-distribute to the correct guest. I wouldn't expect this kind of mistake to happen in a 5-star hotel!
April 17, 2013
Rated 4 out of 5 by gallagher24 great location
we stayed here for our honeymoon, great location, strange layout though and didn't really know what was the hotel and what wasn't. Room was large as we got an upgrade but didn't like that we looked out on the lobby so had no idea what weather was like!!! overall a lovely hotel, staff were very friendly.
June 17, 2012
Rated 5 out of 5 by CB15 7 night stay
An all round great stay, Westin at it's best.
February 10, 2014
Rated 5 out of 5 by Nicola52 the best hotel room by a long way!
This is a great hotel! in the old post office in sydney's martin place - so convenient to everything! Staff are friendly and room is incredible. Ate lunch in the lobby bar and the food was good. Coffees are very expensive though and it would be nice to have a weekend paper at the door on saturday morn!
March 10, 2013
Rated 5 out of 5 by RichM Outstanding Experience
I just spent nine nights at the Westin Sydney and overall it was an outstanding experience. The staff is great ...the rooms are well appointed, very clean and comfortable, and a perfect location in the heart of the city. I would highly recommend this hotel and plan to stay there again on my next visit.
December 6, 2012
Rated 5 out of 5 by JBKB Wow, speedy service
We booked it to go to the Theatre Royal, within 45 mins we checked in, enjoyed room service, showered and then within a minute or so we were sipping champagne at the theatre. Fast valet, check-in, room service and even brought up wine glassses because I couldn't figure where they were in the drawer ;-}
October 30, 2012
Rated 3 out of 5 by DAB7 Good Location
hotel is well located in the CBD. Friendly staff. Beds need updating as ours was worn out and did not feel like a heavenly bed. Also, hotel did not offer green option for skipping the room servicing.
January 12, 2014
Rated 5 out of 5 by Tanie Accomodated our requests
Party of 3 families travelling with babies, the Westin kept us together in adjoining rooms with cots ready. Great rooms and location accompanied by wonderful 5* service. The global contact centre that took my reservation is excellent, communicated my requests, which were all accomodated by the hotel.
May 6, 2013
Rated 4 out of 5 by Paul26 WiFi Problem & Misinformed
While the room and facilities were impeccable, I was very disappointed by not having WiFi access in the lobby after being told it was available and functioning. Staff were unable to help me. I was first told to check my settings to see if my Apple computers were blocking access. I subsequently learned that there was a wireless conversion being done, and it was delayed with technical problems. I would have appreciated being told up front, instead of wasting my time dealing with it as MY problem (as a way of diverting accountability?). While I was offered access to the business center, it was difficult and tedious to locate, and the computers there were extremely slow. My need was for WiFi access because I was using an iPad, and wanted to send photos to friends. Again, I would have been satisfied if I had been told the truth about a technical problem the hotel was having, rather than being misled by staff. Other than this unacceptable scenario, the Westin Sydney is a fantastic property.
March 31, 2012
Rated 5 out of 5 by Angee1111 Great city location.
This is the 2nd visit to this hotel, and both visits have been very comfortable.
Staff are friendly, rooms are clean and very tidy. Bathroom facilities are great, could do with a hair straightner in the room as well.
The location of the hotel was excellent.
Glad to come back and stay once again.
August 27, 2013
Rated 5 out of 5 by South86 Great for Business Stay
Stayed at this hotel for one week while in Sydney on business. I will definitely stay again and recommend to associates. It was quiet, room was clean, great night sleep in comfortable bed which was important since I was there on business. Next time I come to Sydney for work I will stay there again.
August 28, 2012
Rated 5 out of 5 by Barny great hotel and great location
the hotel integration with the old GPO is just impressive and creates an excellent atmosphere and ambience! Located right in the middle of the Central District close to nice restaurants, caffes and nice shops and malls!
Only complain was the lack of complimentary water! Everything else was suoerb!
February 11, 2013
Rated 4 out of 5 by Remko1 Great location
Stayed for one night as part of a conference. Room was beautifully decorated, the only thing which wasn;t good was a sound like they were sanding the room next to me. It was in the evening when I arrived as well as the next morning when I left, that was disappointing. For the rest very very good.
June 18, 2012
Rated 5 out of 5 by Belinda28 Great New Years Eve Stay
It was a last minute decision to try and see the Sydney Firework. In my wildest dream, I did not think I would be able to use my SPG points for this night, however true to their "No Black Out" policy, the Westin Sydney gave me a room on my Points (normally selling for $800.00). I was thrilled!
January 3, 2013
Rated 5 out of 5 by Susan77 Amazing stay
What an amazing place to stay. I've never enjoyed myself more at a hotel. The staff were only to eager to do anything to help improve our stay and the rooms and beds were extremely comfortable. The Mosaic Restaurant is also fabulous and well worth a visit. Thank you for a wonderful experience.
January 4, 2013
Rated 3 out of 5 by Ruth4000 Noisy Room
Room 609 - thumping noise started in the wall at approximately 1230am and continued at 3-4 minute intervals and was still going when I checked out. Staff member supplied ear plugs about 130am but still unable to block noise and no offer to move rooms or check on the cause. very dissappointing
April 2, 2012
Rated 5 out of 5 by Racey68 Perfect Weekend
The stay my partner and I experienced at the Westin was pure perfection. We have stayed here before and will be staying again. From the moment you step out of your car to the time you leave you are made feel special. The staff are most accomodating and attend to your every need with a smile.
April 14, 2013
Rated 4 out of 5 by 500NightsLifetime Second favorite Westin
Concierge (brass keys and all) could learn from their counterparts in Japan...exceptional for Australia, but not necessarily amongst Westins.
Same comments for restaurant on level one...I understand the high minimum wage in Sydney, but Westin service standards should be indifferent to this.
January 29, 2013
Rated 5 out of 5 by Kathleen1155 A favourite place to stay when in Syney
It's hotel has always provided excellent service from the moment of arrival through to check out. We enjoy the healthy choices at breakfast, the lovely rooms, the heavenly beds and the great location. Every staff member we met were friendly, helpful and approachable. A five star experience.
January 21, 2013