Rated 5 out of 5 Great Service
Westin Sydney was everything we expected, from the friendly check-in, through lovely rooms. Nothing seemed too much trouble.
December 2, 2013
Rated 2 out of 5 by hq053 Disappointment with Westin Sydney
I was really looking forward to staying with Westin Sydney before my trip. However, to my surprise, it turned out to be the greatest disappointment that I ever experienced among the Starwood hotels that I've stayed.
Apart from the excellent centralised location that the hotel has and the comfortableness of the bed, everything was sub-standard for a Westin hotel. The basic amenities such as shower gel and tooth brush were not provided. I had to call for Service Express for such minimal requirements.
To add on to the un-welcomed experience, the shower head holder couldn't even hold the shower head well, because apparently one of the screws holding the holder was missing. The metal shower hose was already exposing the rubber hose inside because of the dislocation of some parts. To make things worse, on my last night of stay, the inner rubber hose broke and water was bursting from the wrong "outlet". I have taken pictures if you need.
I really wished Westin Sydney could be better than this.
Thank you for your time in reading this feedback.
November 30, 2013
Rated 4 out of 5 by lloyc A little more information
We loved our stay but would have liked some more information on dining options. We were quite confused about what was available, where and when. We did access the hotel information on our TV but still felt we did not have the information we needed. We could work out out about eating using room service but not any other options. This is our only quibble - everything else was of a high standard. Than you
November 27, 2013
Rated 3 out of 5 by DON43 Not up to par with previous stays
This is a unique hotel with its blend of heritage and modern. It is well situated in the CBD. My overall rating is "average" because, on balance, there was an equal number of positives and negatives. The Platinum recognition about average with an upgrade from a superior to deluxe room and Executive Club access. The Suites Night Reward request could not be met. For the first time, we had booked one of the heritage rooms. As nice as it was,in some respects, it did not compare to the room that we had just stayed at a Brisbane heritage hotel (not Starwood). Our first problem was when we asked about Wi-Fi access in the room. We were told by two different employees that it was not available and were advised to go to the Executive Lounge for Wi-Fi access which would be available in two-hour time slots. This we did, only later to get a letter under our door to let us know that it was, indeed, available in the room. The next thing was complementary water. Their was none in the room. I called Guest Services and was told that this had been discontinued. Glasses had been provided and we could drink the tap water. In my frustration, I told the service agent that "You must be joking!!".I insisted that bottled water be provided at no charge either in the room or in the mini-bar. It was for the rest of our stay. That first evening, the service in the Executive Lounge could be best described as "indifferent". Coming back to our room, we found that there was no turn-down service. I was advised that this was only on request. It was requested for the rest of our stay. The next morning the shower was not working properly. You could only get the hand-held shower head and not the large rain shower head. At this stage, I sent an e-mail to the General Manager indicating our disappointment. I received an answer from the GM's assistant and from then on, the Executive Lounge Manager, Jodie helped to make sure that things ran more smoothly. The plumbing problem was major in that it took an hour to fix. This obviously should have been caught before we checked in.. Jodie made sure that service in the Executive Lounge was much improved. Our room was quite noisy. It was just across Pitt Street from what appeared to be major construction taking place a 5 Martin Place. The outside windows were quite dirty. Our room was next to a housekeeping service room and there was always activity there. One day the room service breakfast plates and a table were left almost outside our room from early morning until after 6pm. Service and food at the Mosaic restaurant was poor and they started setting up breakfast before we had finished dinner. There were quite a number of guests in the restaurant at this time. No discount on the bill (for SPG members) was given at this time. It was only given after check-out. Apart from Jodie, there seemed to be few people in Guest Services that were willing to address problems and provide some compensation for our inconvenience.
November 27, 2013
Rated 5 out of 5 by Jimmy A great stay (May 26-28)
I arrived in the hotel earlier in the morning. The front desk staff was about to check me into the hotel first, offered access to the Club Lounge with some bre3akfast whilst waiting for my room to be ready.
The staff at the Club Lounge gave me the room key, which was a very convenient and nice touch. I was about to be in my room and got refreshed, ready for almost a full day of time to explore a city I love.
The room was great, and the Club Lounge was nicely furnished and well staffed.
A very nice hotel in the very busy CBD of Sydney.
May 29, 2012
Rated 5 out of 5 by PHN1 This hotel should belong to the Luxury Collection
Outstanding modern clean rooms with exceptional service
November 19, 2013
Rated 5 out of 5 by johnr1973 Fantastic
Loved it I also stayed in Westin in Vancouver a few months back also fantastic
November 19, 2013
Rated 5 out of 5 by Leone1288 Lovely stay
Stayed overnight. Room was comfortable and clean. Loved the deep bath. Very quiet. A relaxing stay.
November 17, 2013