Rated 5 out of 5 by JustCruising Great Room - Poor Valet Service
We booked a room in the tower and were delighted with it. The layout and furnishings were great. The facilities were varied and good quality.
Check in was very slow, three seperate counters meant no way of processing people in order of arriving. It was a case of picking a queue and hope for the best.
The room was ready an hour early so that was nice.
The big let down is the valet service. You are required to remove your bags from your vehicle and then be addressed by the valet with "you don't want me to take your bags inside, do you?".
A reasonable walk dragging bags to reception with no offer of assistance from luggage counter staff or others.
On departure a wait of nearly 20 minutes for our car to be brought up. Other people were also waiting for theirs and had to keep asking where their car was. One couple asked to be given their keys so they could go get the car themselves!!
More staff and better trained staff are needed in the valet section, particularly on busy times such as a weekend as was the case with us.
February 17, 2014
Rated 4 out of 5 by GlobalTraveler1000 The little things that bother
The Westin Sydney was great, but there were a few things that bothered me a lot. For example, on my bedside table was a Bose music/alarm unit that allowed me to plug in my iPad or Droid phone for music. I listen to music designed for helping sleep (critical when I jump time zones from the US to Australia), but the volume had a limiter on it that left it so quiet is was INAUDIBLE at full volume. Engineering replaced my unit but the new one was identical. The engineer explained "they all have a limit so they are not used too loud". Another example: Australia has great coffee, which I love. Thousands of coffee shops all around the city. I could get a fantastic large capacino for $4.50 AU ANYWHERE but the hotel. $7 for a smaller than large cup each there. This type of niggling made an otherwise great stay less than excellent.
February 15, 2014
Rated 5 out of 5 by MaggieMay33 Excellent services and facilities
The staff at The Westin were polite, efficent and friendly. I had an issue with my room key not working and this was sorted very quickly. The hotel has great facilities and the fresh juices at breakfast were fantastic.
February 12, 2014
Rated 1 out of 5 by Jeff789 My Worst Starwood Experience in 2011
In 2011, I stayed in Starwood hotels for more than 60 nights. I am in the type of visitor that likes to check in and not be heard from again.
While the facilities at this hotel are good (although certain areas such as the Executive Lounges are a bit worn), its the complete lack of service or responsiveness at the hotel that is astonishing. I stayed at the hotel twice in the last two weeks. The first visit was six nights and the other two nights.
Upon check in for my first visit i was coming from an international flight. I found my room was not ready -- no concerns. I asked if there was a gym or another room so i could shower. The response was very negative from the staff -- but then they accomodated me. I was surprised since thiis is normal when I have checked into hotels from international flights in the past. I was told to expect my room to be ready in a few hours. After five hours, I called the front desk to find out the status. I was told no progress. An hour later I was called and asked to take a lower grade room for the night and move to my higher class room the next day. I asked that I not have to unpack and repack -- and that I continue to wait. This was not well received again by the staff.
After another hour, I got a call from the front desk telling me that my room was ready -- and that a doorman would be up in five minutes with keys. I waited nearly two hours (I did check three times to see where he was) and finally he arrived. After relocating, I called the manager to explain my unhappiness and was told that they were simply very busy.
This lack of service and attention was consistent throughout my visit. It is a ship without anyone in charge. Sadly, a great hotel that doesn't operate as one.
I never write reviews -- but I really felt that others should be warned.
January 12, 2012
Rated 5 out of 5 by Dinaholic Understated luxury
Stayed at the Westin last weekend , benefit of a secret hotel deal. Have been to most of the 5 star hotels in Sydney, but none of them can compete with the Westin for understated luxury, service, friendly staff, cleanliness, food, architecture and some brilliant little touches that help make your stay special. BUT it was marred by two incidents. One night there was a small explosion in my room, then all the lights went out. I rang reception and within 5 minutes a maintenance man came, managing to get some of the lights working again. During the next night, there was a tapping noise in my room, When I got up, there was water dripping through the ceiling. I put a water jug under the drips, to minimise the damage.
Despite these problems, the wonderful atmosphere the Westin offers made my stay memorable
February 5, 2014
Rated 5 out of 5 by CB15 7 night stay
An all round great stay, Westin at it's best.
February 10, 2014
Rated 5 out of 5 by nick931 Stunning
This Hotel was a joy. I was so taken with the clean, stylish and contemporary room that on the evening I didn't want to go out! The room service meals are of restaurant quality and cheerfully delivered. I relaxed in a huge bath and had one of best nights sleeps ever! The Hotel is conveniently situated in Sydney CBD and the attractions are minutes away. I would recommend this Hotel without any hesitation!
May 26, 2012
Rated 5 out of 5 by rebs Great experience
I am in the travel industry and stay at lot of hotels over the world. This has such a great feel.. Busy, vibrant and classy.
Well located, and has a real city New York type of feeling.
One criticism is the pool area is below par and access is a pain in the butt.
Staff outstanding and couldn't be more friendly and efficient. One of the better hotels I have enjoyed. It was a pleasure.
February 6, 2014
Rated 4 out of 5 by Clubmaker Different rules to other SPG hotels
The hotel was a fine for this level of hotel.
My concern is their policy on SPG which they will not honor if the hotel booked with a third party even if a reputable travel agent.
We have booked all our business and private travel through this agent over the last 5 years and never had this negative stance.
We stayed at another Starwood hotel in the city 3 weeks earlier and they had no problem.
January 31, 2014
Rated 2 out of 5 by TroyD Go elsewhere
Let me start by saying that we made the mistake of booking this hotel as part of a six night get away. Apparently, according to the management of the hotel this was our mistake as they do not cater for leisure guests but instead cater for corporate customers who only stay 1-2 nights. That’s right! Our mistake! It’s a pitty they don’t tell you however when you make your reservation or at least mention it on their website.
We arrived at the hotel, dropped off by a driver as we were assured we wouldn’t need any transport given the hotel’s location. Upon arriving there were no porters or anyone to help with our bags. This wasn’t a problem, until (which was a common theme throughout the stay) we walk through the front doors and see them all crowded behind a computer at their desk. Obviously all pre-occupied. They were quick to offer assistance once they spotted us.
Check-in by Bella was great, seamless and genuine. She explained where our room was, how to get there and explained about the executive lounge that we had access to. Perhaps the only delightful staff member we encountered.
The room wasn’t bad. Dated with inappropriate art work and an outlook directly into the office building next door but certainly not bad. It was clean, reasonable size and a comfortable bed. The room itself however doesn’t have any power outlets by the beds and only one power point by the desk. This is perhaps because of their corporate clientele not requiring more but with two people it was difficult to make sure the phones and tablets were charged for the following day and usually requiring a midnight swap! We did request a power board from “Service Express” but we were delivered an extension lead, upon calling back we were told we could purchase a power board from the Coles around the corner (we did, it cost us $6).
The hotel is in a great location and we didn’t need a car. Only a couple of minutes down the road are train stations, mall, monorail station, Hyde Park, Circular Quay, etc. The hotel also has access to a pool and gym, held in an adjacent building. These however aren’t operated by the hotel and are part of a busy chain of gyms within the city. It was well appointed however busy and tedious to find. (Down one elevator, across the walkway, through a hall, up another elevator then down some steps). Their business centre is the same and held in the same building. Due to the lack of facilities in their business centre, we were unable to utilise it.
We obviously had some expectations going into the Westin. They boast themselves as one of the best hotels in Sydney given their location, brand and reputation. Unfortunately our expectations were let down especially around customer service and the general rudeness of staff at the hotel.
When we ordered drinks at their bar & lounge on a Saturday night we felt we were burdening the girl behind the bar. After waiting for some time, we felt we had to go to her at the other end of the bar where she was talking to the other staff. It wasn’t busy. The drinks were made and thankfully her sourness wasn’t infused in the drinks we ordered. We were able to take a hint however and quickly left the bar as they started packing up around us. We weren’t the only ones in the bar nor was it late. We didn’t know what time the bar closes (they tell you late) however felt we were being pushed out without so much as any words from the staff.
The Executive Lounge is another feature of the hotel, servicing guests who have either paid for an executive room (we chose to) or higher levels of the Starwood loyalty club. It offered daily breakfast, refreshments through the day and canapés of an evening. This was normally an interesting experience however. We were met our first morning by a very officious young man who without any greeting what-so-ever promptly asked “Remind me of your room number again?” We quickly told him our room number and then all of a sudden we appeared to be dismissed. Well good morning to you too! My partner was lucky (or unlucky?) enough to be offered coffee as we sat down. I wasn’t offered seemed to be continued to be ignored. The breakfast selection was good small variety of hot foods, muesli, cereals and pastries. They appeared however to be adverse to clearing plates once finished so you could read without them getting in the way of the newspapers. This was how it was run daily!
I don’t expect to have a conversation with every staff member I come across, I in fact dislike the feel of over servicing you can get from some hotels but I do expect to be acknowledged. A generic greeting when we’d arrive for breakfast, a warm smile from behind the bar. This is where the Westin failed. Even walking through the foyer one evening again being ignored by staff, we decided to wish to the staff behind the front desk a good evening, again all crowded around the one computer, appearing to share a joke (or perhaps a funny youtube video?) Only one of them felt the need to look up, mumble something before quickly looking back to the computer. Not even any eye contact. While these seem like something small to pick at but when you encounter the behaviour from the concierge, front desk (apart from Bella), the Lounge/Bar and the Executive Lounge you start to feel VERY unwelcome.
Not really feeling that any of the staff were approachable (they weren’t?) I made a post online to Starwood generalising how displeased we were. Their response? Go talk to the property manager on duty. So, I did!
It was around 8.30 and people were checking out, so there was an obvious line waiting for the front desk so I went to the concierge desk. There was no one else there. I spoke to Ron (a member of Les Clef’s d’Or) who again without making eye contact (or even looking up from the paper he was reading), quickly dismissed me with a wave of his hand telling me to “Speak to someone on front desk”. I’m not sure why they gave him a radio and a phone when he can’t use either. But regardless, I went and lined up and quickly got a chance to speak to Rachel who was the manager on duty.
She was quick to apologise that I didn’t feel like I was welcomed here and we talked about how they mainly cater for corporate guests. I explained how unwelcome we felt and that we were looking at leaving the hotel. She was quick to ask us not to do that and to stay on and that hopefully they could sort something out for us. I explained that our issue was that their staff were making us feel unwelcome and that I’m not sure what could be done other than us leave. We gave her the benefit of the doubt however and agreed to wait to see what solution could be offered.
Now, my partner and I are two guys, in our late twenties. Our main issue was that we felt unwelcome due to the rude, abrupt, dismissive staff as experienced in Front Office, Concierge, Executive Lounge and the Lounge/Bar. Rachel came back with two proposed offerings to “Try and make things right.” First was free high tea in their lounge/bar one afternoon and the second was free breakfast of the morning at their restaurant.
Perhaps this shows how disengaged staff here are from the top down with their customer’s needs.
While I’m sure high tea at the Westin is nice, perhaps it’s not something you do in your late twenties…without your grandmother out for mothers days. Especially not when you had specifically mentioned your recent bad experiences in the lounge bar.
Breakfast was also a seemingly nice gesture, aside from the fact that we were paying an extra $120 night for to have free breakfast every morning (as it was the only real benefit of the executive lounge).
Upon further negotiation, we agreed that my partner and I would leave & that the Westin would provide us with a full refund for the accommodation and we would pay our incidentals, more than fair!! I had Rachel confirm this in writing (I still have the email). So my partner and I scrambled to find another hotel, back our belongings and first thing next morning we left with assurances that we would be refunded again the full amount minus the incidentals as soon as we left.
Eight days later I received a partial refund. About a third of the money we paid to the Westin. They charged us the full amount for the room & also decided to take out a donation for Unicef, without authorisation. I again contacted the hotel and was met with a response basically telling me I’m lucky to get anything as they offered the high tea and free breakfast which apparently was quite generous.
In general the Westin has left a very bitter taste in our mouths. One we’re now willing to share with absolutely anyone who’s willing to listen. This is perhaps a bit of a rant and perhaps the issues may seem petty but hopefully goes to show how very wrong the Westin gets it.
This hotel is not suited to leisure guests, something they were quite quick to shove in your face the moment we explained we were unhappy. Something however they keep very well hidden on their website and something they don’t tell you when you’re making your reservation over the phone.
August 31, 2012
Rated 3 out of 5 by TiredofTheWestin This hotel is so 2013
I've had the pleasure of staying at The Westin in Sydney for a number of years. It's been a place that I've been happy to call a place away from home but sadly, no more ... In 2014, I will not be returning to this property.
I felt that guests were an inconvenience it the hotel staff, who were responsive from a housekeeping perspective but disorganized and chaotic at the front desk and in other parts of the operation. There was a formulaic approach to my welcome that didn't show understanding if my previous visits it hotel loyalty status.
And, when I tried to extend my stay as my travel plans changed to save the hassle of moving properties, no one could appropriately assist.
The rooms continue to be comfortable and well maintained but the soul and service orientation has disappeared.
December 31, 2013
Rated 5 out of 5 by 2ronnies Even better than expected
Our ship arrived early in the morning and we expected to have to kill time until a room was ready, the instant check in and availability of a room was much appreciated. We happened to be in the room both times the housekeepers were present, they were friendly and efficient. Location to CBD, Circular Quay & Darling Harbour is all perfect.
January 28, 2014
Rated 3 out of 5 by davies58 Not a platinum experience
Gifting a room for our daughter for New Years Eve and was surprised that the hotel chose to not provide the gold or platinum benefits (for example free wifi) at their option because the "account holder" was not staying there as well yet they have on prior stays. Experience not well.
January 2, 2014
Rated 3 out of 5 by jjuny Great Hardware but not Software
Very nice room and great location. The hotel is very luxurious in general.
But make sure you to check the room type you receive as you may get downgraded.
When I was checking in, I was told that they will give a view upgrade because I was a gold member. And they gave me front view "Superior" Room. I found out that I got a superior room after I checked my SPG app. But I made a reservation for Deluxe room. So, I was downgraded, not view upgrade!
I ended up getting Deluxe room which was my original reservation after I proved that I made a reservation for Deluxe with my email confirmation.
I complained about this to the hotel via email and the answer I received was that there was system error that it showed my reservation was under superior. So, they changed my room type from Deluxe to Superior "manually" at the hotel.
I wish they had checked the points I spent for the reservation before they changed my room type manually. If they had checked the points used, they would have known that it was for Deluxe not for Superior
January 2, 2014
Rated 5 out of 5 by Travellerlaw80 Superb
Did not know much about this hotel. I'm a frequent Westin customer in many places outside of Australia.
This hotel is in a fantastic location in Sydney CBD, right in the heart. The GPO building is really nice. Stayed in a corner Tower Deluxe room which was very impressive. Room size and bathroom size were nice. Would definitely stay again and can't wait.
January 2, 2012
Rated 3 out of 5 by Daniel60 A touch underwhelming
Purpose was for business. Although I am a SPG member, its really poor form to charge for wireless internet usage. No one does this anymore. Was given 2 double beds, despite requesting a king size bed. The room should have a converter plug, non Australian plug, or at least a USB connection for charging.
January 26, 2014
Rated 4 out of 5 by SpgSpg Great SPG lounge staff, not so good f&b
As usual, fantastic spg lounge staff. However, the f&b service staff at the mosaic restaurant is found wanting. In room dining prices are too high.
December 20, 2011
Rated 3 out of 5 by TK20140114 lacking of flexibility
This was my first time that the hotel rejected my late check out without any good reason. The original check out time is 11am but I want to extend it two hours more which was talking 1pm. Staff in reception just said it very firmly that there is no room to extend to 1pm. It was so disappointing on this response.
January 20, 2014
Rated 5 out of 5 by VeryGoodPointsStacey Just Like Heaven
The Westin Sydney is a magnificent hotel located in the heart of the city. The exquisite architecture and warm interiors are mixed with modern and luxurious amenities. The hotel is built upon the landmark Sydney General Post Office constructed in 1886. In 1996, the building was sold, and refurbished, and turned into shops, offices and the Westin Hotel.
The Lobby & Check-in :
The lobby is grand and welcomes travelers from all over the world with traditional and comfortable furnishings. I was greeted as soon as I arrived by the bellman and felt very welcome. He took my bags and showed me to the Starwood Preferred Guest Check-in line. The check-in process was simple and quick. I had two reservations – one paid and one reward reservation – and the hotel combined them for me and ensured I could stay in the same room the entire stay. Upon checking in, I was told about the Executive Lounge, free internet access (due to Platinum Status) and Westin Workout options.
Wow! What else can I say? I was upgraded to an executive room with a king bed and it was spectacular (I’m not sure the pictures do it justice!) The room was modern and bright and made me feel at home. From my room, I could see the clock tower, which is beautiful, and had a great view of the city. The room had a king sized bed, desk and gigantic bathroom. The bathroom had a large soaking tub and separate shower. The wall separating the bathroom and bedroom was glass and had an electric curtain that could be raised and lowered as needed. I absolutely could have moved in and felt right at home. The room had wired internet connection – no wireless in the rooms. The room was very clean and housekeeping came by in the evening for turn-down service refreshing the towels and bottled water.
The lounge was very nice, but very crowded. There was free wireless internet in the lounge and therefore there were always people (including me) on their phones and iPads and other devices. The appetizers were platted and served by the staff - so you were stuck with what they gave you. The appetizers were pretty, but not to my liking. There was cheese and veggies available for self-service. All drinks were complimentary and also served by the staff (alcoholic and non-alcoholic). While the staff was very friendly and very accommodating, it was a little odd to have to ask for a bottle of water or apple juice every time I wanted one.
A block from Sydney’s central shopping district (Pitt Street Mall and ueen Victoria Building), close to all major attractions and with easy access to public transportation the hotel is in the perfect location for visitors (business and holiday alike). The hotel’s restaurant is overpriced and service is poor. I arrived on Christmas Day, and there weren’t many dining options. I had a Caesar Salad with Grilled Chicken and a coke and with taxes my bill came to $48. The salad was good, but expensive (I should note that the coke was $6.)
Under the hotel are a variety of restaurants and shops – however none of them were open during my stay since it was Christmas Day, Boxing Day and then everything was closed the day after Boxing Day because it fell on a weekend. I found myself walking down the street to the Pitt Street Mall and enjoying the restaurants and Westfield Food Court for most meals.
I loved the Westin and will stay there any chance I get. The hotel and the staff are amazing
January 4, 2012
Rated 5 out of 5 by Chianti Thoroughly beautiful
First time at the Westin and look forward to staying again in Feb
January 22, 2014
Rated 5 out of 5 by KL16 Delightful stay
We had a wonderful stay. The bathroom was lovely, the room was clean and spacious. I made our anniversary weekend special.
January 20, 2014
Rated 2 out of 5 by eddie0112 disappointing
From the process oriented 'welcome' by the concierge team (and ongoing when standing at taxi section of entry and told "go to the taxi rank if you want a taxi"), the mould in the bathroom, showers that run boiling hot to cold and one of the blandest caesar salads ever made, the hotel has vastly declined since I last stayed there. Feedback to staff was accepted but no real effort made to solve the problems.
July 28, 2013
Rated 2 out of 5 by CMaccle Not up to Westin standard
To say I was underwhelmed and disappointed sum it up best. No recognition of SPG status on welcome, initial agent had many issues finding reservation ( she was new so understand that), asked colleague "he has been upgraded but room not ready", colleague response ever so indiscreetly "just put him back in the old room". That really spelled out how this stay would go throughout, poorly trained staff to anything I asked was typically "no", "your not correct" or some slight derivation to those words. Another example of why I think the entire team needs a customer retrain is the issue I had in "The Bar"....in one of the elevators a sign said very clearly in big large letters"15% off" and in slight smaller letters "at the Bar and the restaurant". After a beer and some ever uninspired food at the bar, I asked the water about this, he had no idea and couldn't even get the words out of his mouth just pointed at bar manager (strike 1). Bar manager came by and in no uncertain terms said "no", I didn't know what I was talking about, he knows and has never heard this. I suggest he look in the elevator I referenced so he could see the sign, but he did not have time. Pretty disappointed to be talked to this way, but hey everyone has a bad day (strike 2). Finally another worker at the bar, seeing I was getting pretty frustrated for the MOD for the property.....progress right. No, unfortunately Claire's first words from her mouth were "no I was not right and that they were not like other Westin properties that may be offering food and beverage discounts"(that was a fair statement and true given this property so far did not offer me anything as an SPG platinum guest). I continued speaking to Claire and references the elevator, she said she had never heard that or seen the sign , but. Like everything they are subject to terms and conditions....no matter what I said she kept telling me I was wrong and why she and everyone before her were correct. Now I am Ina customer facing business and if I behaved like this, I would be out of business. Claire and the team topped off a poor experience at the Westin Sydney. It really was not about the 15% which was less than $4on my bill and more about the extremely disappointing ways each person from direct line wait staff up to hotel manager on duty handled an easy situation. I travel all around the world, typically stay in Starwood properties so this was a logical choice.next time I am in Sydney will think long and hard about where I stay based upon this experience.
December 22, 2013
Rated 2 out of 5 by Rich2809 Not Great
Not a great stay. Hotel is ok, staff are ok, food is ok, rooms ok Just a bland experience from start to finish.
We were on the top floor and were very disturbed by a night club out side the hotel. This club is open air and is really stopped us sleeping. I know that the hotel has no control over this situation. But beware, make sure you get a room facing away from the night club.
My 8 year old son was not allowed in the executive lounge after 6pm. This meant we never got the nibbles or the drinks. Ridiculous.
We asked for a suite nights upgrade for our three nights. Asked for this at least 8 weeks before we arrived. We made it clear we had our sone with us. No upgrade was made available.
Good location for shops and attractions.
Just an expensive, unsatisfactory stay and next time I am in Sydney I will be staying elsewhere.
January 9, 2014
Rated 1 out of 5 by Joel75 Torture
I had the most horrifying experience during my stay at the Westin in Sydney. It was like torture.
Sleep torture, with lights! All the lights insisted on turning-on in the room, at once and every hour or so. Not the deepest sleep came from being woken with lights shinning in my down on my face. I thought I was in a horror film.
On the 8th, 9th or 10th time the lights tortured my psyche, I cant accurately recall the exact number of tortures, and with my belongings scattered throughout the room, I decided it best to not sleep.
After a very long day of work, I can tell you that sleep is what I really needed and wanted.
As I couldn’t actually get sleep, I decided to have a hot shower, one of those renowned Westin 'rain showers'.
And what a great thought, a hot shower! That is just what I needed, except this is the Westin torture room, so the 'rain shower' does not work in warm or hot, it works in freezing cold, as a cold deluge. I suspect something to do with water pressure, as most low-pressure systems are.
At least I had soap right! Wrong, why would there be soap in the Westin torture room. Actually that’s exaggerating; there was half full shampoo & conditioner... Anyway soap is so passé.
July 28, 2013
Rated 5 out of 5 by OneWorld A Wonderful Stay
The Westin Sydney is the ideal place to stay when visiting the city. This heritage building with its modern updates is beautiful and the rooms well appointed in terms of luxury and comfort. The views of the city are lovely as well. The staff are friendly and professional and the concierge Ron is truly exceptional! I extended my stay on his behalf as his tailor made itinerary for me was too perfect to pass up. Thanks to Ron taking care of all the details my stay in Sydney was truly memorable. The Westin Sydney definitely lives up to its promise of making one feel that it is "your home away from home".
May 19, 2012
Rated 5 out of 5 by bd512 Amazing business retreat!
I am very picky about hotels, and the Westin Sydney did not disappoint.
May 22, 2012
Rated 4 out of 5 by djb09 My 2nd stay in Sydney
this was my 2nd stay in2 yes. I was very pleased with the upgrade to the exec floor....much appreciated. The stay was great. The only issue was the service in the exec lounge. For the most part my daughter and I felt invisible. At our 1st breakfast the hostess approached me and asked my room no. Which I promptly advised as 2805. She came back and advised " I do not have access to the lounge" loud enough that all could hear. I told her that I did and I reiterated my room no.. To which she replied "oh, I thought you said 2005" .no apology, that was that. Great hotel,need work in the lounge
November 18, 2011
Rated 3 out of 5 by DAB7 Good Location
hotel is well located in the CBD. Friendly staff. Beds need updating as ours was worn out and did not feel like a heavenly bed. Also, hotel did not offer green option for skipping the room servicing.
January 12, 2014
Rated 5 out of 5 by Griffinshell We felt Welcomed from the moment we arrived
We don't often stay at 5 star hotels but wanted to splurge for our anniversary!
Let me say ....this hotel delivered on all fronts-friendly professional staff,beautiful quiet room,heavenly bed,bath and shower, yummy food- served hot and with a smile and then when we thought it couldn't get any better, a lovely complementary tasting plate, sent up to our room with congratulations for our Anniversary!!
Our only problem now is that we have raved on so much about what a great stay we had, that the kids want to come next time!!
Thank you for all your special care - we had a fantastic time!
May 15, 2012