Rated 5 out of 5 by Chianti Thoroughly beautiful
First time at the Westin and look forward to staying again in Feb
January 22, 2014
Rated 5 out of 5 by KL16 Delightful stay
We had a wonderful stay. The bathroom was lovely, the room was clean and spacious. I made our anniversary weekend special.
January 20, 2014
Rated 5 out of 5 by Sirius5 Location and Setting
This is a very modern hotel set in a wonderfully restored old building. The room had wide views of the city and the old clock, was very comfortable and extremely well serviced. We walked to museums, galleries, the Opera house, the gardens, retail centre, Darling Harbour, the Rocks, restaurants and bars. All very close. We also went on ferry rides to different places around the Sydney Harbour and walked back. It was so easy and convenient. We have been to Sydney many times and this was by far the best place to stay.
October 1, 2013
Rated 4 out of 5 by alohakid Westin Sydney changing
I have been staying at this hotel since 2008. As a platinum member I have always enjoyed the extra benefits. The hotel no longer offers complimentary water in the room. Front desk clerk told me this is part of our green initiative. But, they still place two $7.00 bottles in the room for purchase. They no longer do nightly turn down service and room refresh in the evening. Time to look for a new hotel in downtown Sydney. I had persuaded three other colleagues to stay at this property with me for the business trip. They were disappointed as well.
March 3, 2013
Rated 2 out of 5 by Rich2809 Not Great
Not a great stay. Hotel is ok, staff are ok, food is ok, rooms ok Just a bland experience from start to finish.
We were on the top floor and were very disturbed by a night club out side the hotel. This club is open air and is really stopped us sleeping. I know that the hotel has no control over this situation. But beware, make sure you get a room facing away from the night club.
My 8 year old son was not allowed in the executive lounge after 6pm. This meant we never got the nibbles or the drinks. Ridiculous.
We asked for a suite nights upgrade for our three nights. Asked for this at least 8 weeks before we arrived. We made it clear we had our sone with us. No upgrade was made available.
Good location for shops and attractions.
Just an expensive, unsatisfactory stay and next time I am in Sydney I will be staying elsewhere.
January 9, 2014
Rated 3 out of 5 by Zach14 SPG booking
Hotel is great and so I cam back to stay. Joined SPG as I was told SPG offered better rates etc. Rang up the hotel to book a room and quoted my SPG number. Was given the normal hotel rate which was higher than the SPG rate. When I checked up on it after th booking was made, I was told that it would be one night penalty rate to change to SPG rate. I hope this is not how SPG members are treated by Westin. Has left a bad taste for otherwise a beautifull and well located hotel that I would like to stay every time i visit Sydney.
August 28, 2012
Rated 5 out of 5 by ChristopherC The best in Sydney CBD
I have stayed at least 100 times in Sydney in the last 12 years and i tried many 4/5 stars hotels but the Westin is for me the best.
I feel always welcome, the hotel is very clean, the old part is very nice, the staff is discreet and professional.
The rooms are simply GREAT with a wonderful bathroom with a lot of space.
The buffet breakfast is little bit expensive but that's a real buffet breakfast.
I definitely stay there every time since 1 year and happy when i arrive there to enjoy the hotel and facilities.
May 30, 2013
Rated 5 out of 5 by Kate23 Amazing stay at The Westin Sydney
Stayed 3 nights in a Deluxe Tower Room which was fantastic. The Heavenly Bed was so incredible, I'm looking at purchasing one. The room was spacious, the rain shower was great and view over Martin Place was lovely. We arrived early for check in and the staff accommodated us without a blink and we were able to go straight to our room. The buffet breakfast was a lovely way to start the day- an incredible variety of food and beverages. We will definitely stay here again and I would highly recommend it.
January 29, 2013
Rated 2 out of 5 by redapplonia No Value for Money
Our Company was holding our annual meeting there and we did so last year as well. My room was PAID FOR however I did not have a credit card for check in so they did not let me into the room after a 10 hour journey. The staff did not let me in despite the fact that I said my roommate will be using her card and will be there in an hour; that the room was ACTUALLY already paid for and the fact that I offered COD as an option although i do not see what i would be consuming in the next hour. So they did not let me in.
In terms of facilities, the bed was great although facilities is not of 5 star value; wifi was not free, no bedroom slippers, bottled water was $6 which is a ripoff considering that the room is not cheap! Most 6 stars hotels have 2 complimentary bottles replenished daily.
My used coffee cup was not removed for the three days I was there
September 23, 2013
Rated 3 out of 5 by DON43 Not up to par with previous stays
This is a unique hotel with its blend of heritage and modern. It is well situated in the CBD. My overall rating is "average" because, on balance, there was an equal number of positives and negatives. The Platinum recognition about average with an upgrade from a superior to deluxe room and Executive Club access. The Suites Night Reward request could not be met. For the first time, we had booked one of the heritage rooms. As nice as it was,in some respects, it did not compare to the room that we had just stayed at a Brisbane heritage hotel (not Starwood). Our first problem was when we asked about Wi-Fi access in the room. We were told by two different employees that it was not available and were advised to go to the Executive Lounge for Wi-Fi access which would be available in two-hour time slots. This we did, only later to get a letter under our door to let us know that it was, indeed, available in the room. The next thing was complementary water. Their was none in the room. I called Guest Services and was told that this had been discontinued. Glasses had been provided and we could drink the tap water. In my frustration, I told the service agent that "You must be joking!!".I insisted that bottled water be provided at no charge either in the room or in the mini-bar. It was for the rest of our stay. That first evening, the service in the Executive Lounge could be best described as "indifferent". Coming back to our room, we found that there was no turn-down service. I was advised that this was only on request. It was requested for the rest of our stay. The next morning the shower was not working properly. You could only get the hand-held shower head and not the large rain shower head. At this stage, I sent an e-mail to the General Manager indicating our disappointment. I received an answer from the GM's assistant and from then on, the Executive Lounge Manager, Jodie helped to make sure that things ran more smoothly. The plumbing problem was major in that it took an hour to fix. This obviously should have been caught before we checked in.. Jodie made sure that service in the Executive Lounge was much improved. Our room was quite noisy. It was just across Pitt Street from what appeared to be major construction taking place a 5 Martin Place. The outside windows were quite dirty. Our room was next to a housekeeping service room and there was always activity there. One day the room service breakfast plates and a table were left almost outside our room from early morning until after 6pm. Service and food at the Mosaic restaurant was poor and they started setting up breakfast before we had finished dinner. There were quite a number of guests in the restaurant at this time. No discount on the bill (for SPG members) was given at this time. It was only given after check-out. Apart from Jodie, there seemed to be few people in Guest Services that were willing to address problems and provide some compensation for our inconvenience.
November 27, 2013
Rated 4 out of 5 by Tony42 A great hotel with hopeless beds
The Westin Sydney is probably one of the top 3 hotels in Sydney. The staff are warm and cooperative, the breakfast is great, the location is excellent and the hotel would score 10/10 except for one thing: The highly acclaimed beds are terrible, they are far too soft and sleeping on them results in an aching back and stiffness. Orthapaedically the beds are wrong in nearly every way and the Westin group needs to look seriously at this matter. As a result the hotel rates only 8/10.
May 13, 2012
Rated 3 out of 5 by DAB7 Good Location
hotel is well located in the CBD. Friendly staff. Beds need updating as ours was worn out and did not feel like a heavenly bed. Also, hotel did not offer green option for skipping the room servicing.
January 12, 2014
Rated 5 out of 5 by DrCG Great Hotel
Highly recommend this hotel for business and holiday travel.
January 12, 2014
Rated 5 out of 5 by FSH58 Better than anticipated
i had not stayed at the Westin Sydney previuosly but was most impressed with the high standard of facilities and the excellent level of customer service. The check-in was smooth and a minor problem with the room was rectified straight away with no fuss. The hotel is walking distance to the centre of Sydney city so everything the city offers is at your fingertips. I will certainly return,keep up the high standards.
January 19, 2012
Rated 5 out of 5 by davidb1973 Still the same great hotel
We stayed here 10 years ago for our honeymoon and decided to have a night there to celebrate our anniversary. This hotel is still the great hotel it was 10 years ago. Awesome service, nice rooms and facilities and well located. I have no problems recommending this hotel and its staff. Thank you for another great stay.
September 16, 2013
Rated 4 out of 5 by mxl62 Excellent, except for service in Mosaic Restaurant.
Our impression of the hotel was let down by the staff working at Mosaic Restaurant for breakfast.
There was no-one there to greet us. When they did eventually arrive, there was not any apology given for the delay.
We were shown to a table that had not been set. This was then wiped down in front of us. The waiter dumped one set of cutlery, and then reached across me to drop the other setting.
December 21, 2011
Rated 5 out of 5 by Ray1 Great Hotel that needs WiFi everywhere
A close to perfect hotel. Only recommendation is that WiFi is needed throughout the hotel not just in lobby and Business Center. WiFi in lobby is weak, but good in Business Center. There are Ethernet connections in rooms, but many new lap tops do not have an ethernet connection. In the meantime, how about lending portable routers to guests who have a computer without an Ethernet connection?
January 16, 2012
Rated 5 out of 5 by Ty1964 What a great place
I stayed in the "long room" which was just fabulous. Best hotel room I've ever had. Sushi bar downstairs is great. Steaks at the other downstairs restaurant were great. Staff is well trained. Overall 5 stars. Thank you.
September 20, 2013
Rated 5 out of 5 by willieg best hotel i've ever stayed in
location is perfect, very central, 10 mins from Opera House, Botanic Gardesn, Darling Harbour, building is spectacular, rooms are huge with great showers and bath, staff are top quality and the Exec Lounge has really good breakfast and snacks with free drinks. Minor downside - hotel bar and internet are both very pricey but, then so is Sydney in general
January 24, 2012
Rated 5 out of 5 by DianeJerry Exceeding our expectations!
Never having stayed at the Westin, Sydney, we were greeted by the most courteous staff and escorted to our magnificent suite which we truly felt was "home away from home." Everything about our four-night stay was perfect. We certainly want to congratulate the management and staff for their outstanding service.
January 3, 2012
Rated 5 out of 5 by CG2012 Highly recommended
The rooms were spacious and clean, and the hotel staff was very gracious and efficient. Ron at the concierge desk had extremely helpful suggestions for us on our first visit to Sydney. We had several rooms, and everyone was very pleased and all agreed we would highly recommend the hotel, which is well located.
January 23, 2012
Rated 4 out of 5 by Ermintrude Sydney New Year Experience
Really nice hotel with everything you would expect from a quality hotel. Our only issue was the view from our 12th floor window, which was poor. Ideally situated for CBD and only 10 mins walk from the iconic Australian landmarks of the Opera House and Harbour Bridge
January 4, 2014
Rated 5 out of 5 by jll888 Excellent Room with nice clock tower view
Second visit to this hotel. We were given a room with the big clock of the clock tower just sit exactly in front of the windows from our room. We was stunned by this amazing view when we first walk in to our room. Love it to the max. Thanks Westin Sydney for upgrading us to this fantastic room.
September 12, 2012
Rated 5 out of 5 by ohm121 In room facilities
Your in room facilities such as toothpaste, toothbrush, shaving kits and other personal needs are inferior compared to similar 5 star hotels. Not only are they lacking, whatever that is provided (which is minimal) are poorly presented.
May 27, 2013
Rated 5 out of 5 by Pud10 Very spoilt
Everything was just wonderful and we felt very spoilt!!! Thank you
September 2, 2013
Rated 4 out of 5 by Harry104 Excellent CBD Hotel
This hotel is in the heart of the CBD with all
the features one expects of a five star hotel.
Rooms and furniture are excellent with friendly obliging staff.
This hotel is suitable for the most discerning guest.
April 28, 2013
Rated 5 out of 5 by William Excellent Service and Hotle
The Westin has a great position in the heart of Sydney CBD. The service is fantastic from arrival to departure.
We look forward to our return.
Thank you to the team at the Westin for making our stay so enjoyable.
April 15, 2013
Rated 4 out of 5 by jll888 This hotel has a great restaurant which nice ambient
First visit to the Westin Sydney, love the Mosaic restaurant ambient. Very relaxing which can view the clock tower, nice building architecture and enjoy the nature sunlight while having the breakfast.
September 6, 2012
Rated 5 out of 5 by philme Getting better ever year
A 15 year family tradition is to stay at the Westin Sydney around Christmas time. Shopping is handy, fantastic view from lounge and the service gets better every year.
December 30, 2011
Rated 1 out of 5 by AsiaTravelExpertforUs Bad Experience
The hotel staff was very rude and uncooperative, the gym facilities are located in another building and not convenient. I will stay at another hotel in the future.
March 10, 2013