Rated 2 out of 5 by SydneyForaWeek Still can't get upgraded
After staying in Starwood hotels, loyally, around the world for years, I still don't get ANY consideration from this hotel chain. People traveling with me that stay in SPG hotels far less frequently than I, getting upgraded - no luck for me. Five nights in Sydney, great location, lame room. I have discussed this with SPG before - they don't seem to care.
May 7, 2014
Rated 4 out of 5 by Victoria1 Victoria 21
Convenient location for Morningstar Conference
May 18, 2014
Rated 5 out of 5 by Adrac Excellent location and facilities
I visit Sydney for business purposes at least once a month. I usually stay at another CBD 5 star hotel but will use the Westin in the future. My room in the old section overlooking Martin Place was very spacious and well appointed and I liked the connection with the old GPO.
May 11, 2014
Rated 5 out of 5 by Lambchop1973 Exceptional Location & Exception Staff
I am actually Australian living in Singapore and throughout Asia my preference for business and holiday travel is the Starwood group and i am never disappointed the level of quality or consistency.
When i return home to Australia quite often i do not see the level of service that Asia hotels bring (well spoils people with). This is where the Westin in Sydney CBD is different, the hotel and service is truly impecible from the time you walk in the door.
Yes i understand Asia and Australia is different however Westin provides the consistency that make me return month after month
December 23, 2012
Rated 5 out of 5 by DON43 Another outstanding stay
This hotel is truly a gem in the Starwood system. There was not a single glitch from check-in to check-out in our 4-night stay. All staff are professional and very friendly. A special mention is due to the outstanding service that we received in the evenings in the Executive Lounge from Ho Yong and Sandra. What wonderful ambassadors for this hotel and the Westin in general. The food and beverage was of an exceptional high quality. SPG recognition was also good with an upgrade to an executive floor room. My wife and I are looking forward to our next stay at the Westin Sydney.
November 26, 2012
Rated 4 out of 5 by Tahoe11 Great Location!
The hotel is within walking distance of many of the attractions in Sydney. The concierge was very helpful in giving us tips on where to go and what to see. The rooms are very well appointed. Wi-Fi is not included in the room charges. We found this though out our stay in Australia ,not just at the Westin. We have travelled though out North America and Asia and have always had internet included with our stay.
April 28, 2014
Rated 4 out of 5 by Kduong01 Great location
I stay at this hotel quite a lot every time I am in Sydney and the service and experience is always top notch. On this occasion however, the experience was not to the same standard I would expect. I had arrived at 14:40 to check-in, and was told by staff at the check-in counter that my room was not ready and that they were finalising the cleaning of the rooms. It was expected that my rooms be available at around 15:00. I had booked 2 Executive rooms so I proceeded to the Executive Club lounge to wait there for the rooms. I was constantly checking with staff as to the progress on the rooms and each time was told a further 10-15 minutes. I was eventually provided with access to my rooms at 16:10, which was disappointing. If they had told me at the very start that this would be the case, I could have made use of my time and gone shopping or something.
April 22, 2014
Rated 5 out of 5 by Ads72 Sydney Westin sets itself apart from other properties!
From the moment I arrived the service was outstanding and that did not change throughout my whole stay. I was valued for my SPG loyalty as well.
May 12, 2014
Rated 5 out of 5 by Teefy Warm welcome
Upon arrival at the hotel we were greeted extremely efficiently and warmly at the check-in and made to feel immediately at home.
The Executive Club is an oasis (we liked the fact that children had to leave at 6pm). The staff were friendly and helpful, there was no blaring TV and the food was delicious. Compliments to you also on your choice of wines.
In all, we enjoyed the quiet elegance and will most definitely stay with you again on our next trip to Sydney.
April 16, 2014
Rated 4 out of 5 by kangol73 Nice hotel good location
Nice hotel with a good location with friendly staff and very good service when we needing something in the room. Everything was great until we discovered a huge roach. We relocated in the middle of the night to a lower floor room, the room was nicer but I prefered not to have a lower room as there was no view and it was noisy from the street. Relocated again in the morning to a higher floor. Better views lesser of a room. I asked if I could have club access for the inconvienece but it was denied. Something so small to make a guest happy especially after moving twice and fining a big roach walking across your wall above your head late at night. The Gym was excellent would be nice to have a wet and dry sauna to relax .
March 9, 2012
Rated 5 out of 5 by LouLou66 Fabulous position for shopping.
Beautiful Hotel. Lovely room.
Very central for shopping and Theatre"s.
The only complaint was, breakfast was not warm enough.
May 12, 2014
Rated 5 out of 5 Beautiful setting
I have previously been to the Westin for meetings and been taken by the magnificent building. The room lived up to my expectations of being well appointed, stylish and very VERY comfortable. I highly recommend it, especially for proximity to Pitt Street Mall and Circular Quay. Nothing pretentious about the hotel even though it possibly has every right to be. It is simply beautiful.
April 27, 2014
Rated 5 out of 5 by Ann1953 Enjoyed this hotel
Love the combination of heritage architecture and modern comfort. Big deep bath, comfy bed and great heart of the city location.
May 11, 2014
Rated 4 out of 5 by maxsleep Hard to beat
Value for money this is a good choice. Right in the center of town, the historic aspect combined with the modern make this a nice environment to stay in. The Gym being a privately run one is better than any hotel i know in SPG.
Try for a room in the old section, great character.
improvements?: needs better business facilities and the chess board in the lounge is missing a red bishop. ( i didn't take it)
April 24, 2014
Rated 5 out of 5 by Ronnie18 Excellent location and Impressive room layout
We spent 3 nights at the hotel which was located in downtown area next to all shopping malls. Though our room was on the 3/fl, it was quiet. The room was very spacious of about 450 sq ft. and was comfortable with modern decoration, particularly the washroom. The 'Mosaic' restaurant for breakfast creates a relaxing ambience and the breakfast was impressive with many choices of hot and cold dishes, various types of fresh fruits and juices. Service was excellent and we find it very enjoyable and convenient to stay in this hotel. I would strongly recommend this hotel.
June 9, 2012
Rated 5 out of 5 by YellowGemini Can I move in?
I am constantly amazed at the consistency in service of the Westin Sydney.
The hotel is beautiful and is always maintained to an exceptional standard.
The staff are always courteous, friendly and helpful.
Your facilities are outstanding. It is so good to be able to attend group fitness classes whist staying at a hotel!
And you make us feel that it is a pleasure to have us back again.
We were particularly touched that you recognised it was our 10th stay with you and had a special delivery made to our room.
We love staying here and look forward to our next stay :-)
January 1, 2013
Rated 5 out of 5 by tony471 Quiet room in a central location
from check in to check out we could not fault the hotel we will be back
May 11, 2014
Rated 4 out of 5 by Di727 One of our favourite hotels in Sydney
Great location and value. This places has us going back over and over again
May 11, 2014
Rated 5 out of 5 by nikleah2009 Great service for a travelling mum
I was so happy with my stay as I am mum that travels frequently with a toddler and an infant. Service was outstanding and the extra help when your hands are full was beyond my expectations. Thanking the Westin and staff.
May 6, 2014
Rated 2 out of 5 by hamb Hotel service needs real improvement
What needs improvement:
- Checkin: Room not ready; attention to quick solution unsatisfactory
- treatment in restaurant needs improvement
- amenities in room not filled up daily
- swimming pool area very uncomfortable
May 6, 2014
Rated 5 out of 5 by spgwife Perfectly beautiful!
On our trip to Australia we stayed at both the Westin Melbourne and the Westin Sydney. While both hotels were solid 5s this one was a 5+++. The lobby is a vibrant mix of modern on the hotel side combined with the old Sydney post office on the bar/restaurant side. A perfect spot for a drink and to enjoy the beauty. All staff was accommodating and very helpful. The platinum breakfast was delicious. The room was lovely. Amazing views of the clock tower, the business district. Even ships coming in and out of the port. What a perfect way to end our vacation!
March 17, 2013
Rated 2 out of 5 by Ace0414 Do Not Distub?!
I knew there is a reason why I am Platinum elsewhere and continue to prefer that brand. I am not sure I could deal with a hotel like this one that has a policy where they can pretty much enter your room whenever they feel like it and ignore the "Do Not Disturb" sign. I think I can speak for a lot of global business travelers who may have to work odd hours and sometimes need a full day of peace and quiet. Well Jodie Frakes and this hotel basically states that they need to enter your room every day to service your room regardless of what your wishes are. This is something I have NEVER had to deal with across all of my global travels. I have already insured that future company travelers coming to Sydney will be staying FAR away from this hotel thanks to Jodie Frakes and their terrible customer service.
March 26, 2014
Rated 4 out of 5 by cktpj Points To Improve
- provide atleast a pair of sleeper for guest in the hotel room
- atleast a bottle of complimentary drinking water daily
- free Wi-Fi access for hotel guest & not getting the access code for 1 hour free access at the lobby
May 3, 2014
Rated 5 out of 5 by Lizzy2 Great location in Sydney CBD
Perfect location in Sydney CBD, within walking distance to the Opera house, the harbour bridge, shopping, fabulous dining spots. Easy access to and from the hotel when driving to other areas.
May 5, 2014
Rated 5 out of 5 by Tubby55 This hotel has lots of character with modern features
The Westin Sydney is in an excellent location and has carefully adapted the old GPO into a modern facility. The staff were always very happy to help which is great to see.
May 5, 2014
Rated 5 out of 5 by Anomi Great position
great position in the heart of Sydney
May 8, 2014
Rated 5 out of 5 by hungryandhappy loved this hotel
From the moment I checked in (11pm), the staff were welcoming, helpful and kind. The hotel is conveniently located - but the main entrance is difficult to find and we circled around a few times - google maps is no help and directed us down a lane which couldn't be accessed. The room was modern, clean and beautifully furnished. It was very well insulated and the temperature control was effective and not noisy. The bathroom was spacious and convenient. The check-out process was completely hassle-free. Concierge stored my bag for the day and were fast in retrieving it and calling me a taxi when I was in a rush to get to the airport. The goodlife gym next door is available for use - I didn't use it but think this is a good and thoughtful system.
December 7, 2013
Rated 5 out of 5 by flowerauctionaustralia Lovely is the best word to describe Westin SYD
This hotel is the one I would stay out when I am lucky enough to travel with my wife.
For business I stay at a lower grade of spg hotel, but this hotel, Westin SYD is just lovely.
The hotel, staff, rooms etc is all 5 star, true class.
Then, down stairs in the mall level you have such a wide choice of food and drinks with possibly the sexiest bar/lounge i've ever seen as well.
If you're looking for something just a little special and if you like ease in transport choices (I train it normally to Wynyard and walk over) this is the hotel for you.
December 1, 2012
Rated 5 out of 5 by loretta61 Exceptional Hotel
Our stay at The Westin was exceptional from the courtious and helpful staff, comfortable accomodation, attention to detail, high standard restaurants and convenient location.
May 2, 2014
Rated 5 out of 5 by MissusS Beautiful hotel in a terrific spot
You can't beat the location of this hotel when staying in Sydney CBD. Quick walk to either Darling Harbour or Circular Quay and it's right next to the Sydney Westfield shopping centre. Rooms are a good size for Sydney CBD and have beautiful bathrooms. Staff were terrific and the actual hotel building itself is really lovely.
April 22, 2014