Rated 2 out of 5 by Chillimudcrab I cannot recommend this hotel
For a 5 star hotel you need a lot of work, we had a suite and found it very basic, it was very light on, i.e not enough toiletries for the bathroom for two people, no remote control for the DVD player!! The mattress was good but the duvet cover was so heavy one couldn't sleep under it, we spent two nights at your hotel and were glad we left so we could get some sleep, we couldn't during the day due to the jack hammering from the nearby construction
sites, being in the construction industry its great that the city is moving ahead but my wife and I came for some rest and we certainly didn't get it!! Yes you are in a premium position and yes you have wonderful staff but to take a suite in your hotel and use the executive lounge for us was a waste of money
October 23, 2014
Rated 1 out of 5 by mitcht771 Disappointed
I've had mixed experience with Westin hotels globally. I've been to Westin in the U.S., Europe, Japan, China, Singapore, and other Asian countries, but the experience in Sydney was below expectation of other Westin hotels.
Firstly, the bell desk staff won't get me a taxi, but instead took notice of an Anglo-Saxon gentlemen and when I requested for a cab, they simply pointed me to hail on down on my own from the road.
Secondly, I was put in a room looking at office buildings from every angle on the 3rd floor. I requested to change the room upon my arrival late in the evening _ on the count of which the staff did not return my call for 30min.
Thirdly, the gym facility closes at 9pm. For most travelers or business guests, that's the time they return to their hotels and finally have time to go for a workout. It was a real shame.
For people who travel non-stop, the Westin Sydney was least courteous and utterly low standard in terms of staff courtesy and training.
October 13, 2014
Rated 3 out of 5 by HCAO Bring your own water or drink from the swimming pool
No suite with Suite award, overcrowded club lounge, no mention about our birthday celebration even the hotel was informed by my ambassador. No SPG water in room and was told to BYO or drink from the tap when asked. Overall below average Westin standard.
October 20, 2014
Rated 3 out of 5 by tomanux 1 week at the Westin
nice bedroom room, high up, confortable and the hotel is well located.
SPG lounge very nice but food is average (reminded me of BA lounge food), wine was good.
Front desk, friendly but inexperienced. Platinum for few years did not help to make me feel special.
Overall hotel is good and well located.
October 19, 2014
Rated 5 out of 5 by Jimtraveller A great stay (May 26-28)
I arrived in the hotel earlier in the morning. The front desk staff was about to check me into the hotel first, offered access to the Club Lounge with some bre3akfast whilst waiting for my room to be ready.
The staff at the Club Lounge gave me the room key, which was a very convenient and nice touch. I was about to be in my room and got refreshed, ready for almost a full day of time to explore a city I love.
The room was great, and the Club Lounge was nicely furnished and well staffed.
A very nice hotel in the very busy CBD of Sydney.
May 29, 2012
Rated 5 out of 5 by pock Opulent Luxury
We recently spent a night at the Westin Hotel to celebrate our 44th Wedding Anniversary. From our first moment leaving our car we were dealt with professionally and politely. We were very impressed with the quality of the room and it was lovely to enjoy such opulence even if it was only one night. We definitely will be back !!
October 13, 2014
Rated 5 out of 5 by Susiespoon This hotel has it all
From the time we arrived at the hotel our experience was outstanding. Staff were friendly and accommodating, the hotel is beautiful and our room was clean, spacious and comfortable. The position of the hotel is fabulous, allowing us to wander around the CBD to shop and see the sites and return to our room when we needed to recharge.
October 13, 2014
Rated 1 out of 5 by Jeff789 My Worst Starwood Experience in 2011
In 2011, I stayed in Starwood hotels for more than 60 nights. I am in the type of visitor that likes to check in and not be heard from again.
While the facilities at this hotel are good (although certain areas such as the Executive Lounges are a bit worn), its the complete lack of service or responsiveness at the hotel that is astonishing. I stayed at the hotel twice in the last two weeks. The first visit was six nights and the other two nights.
Upon check in for my first visit i was coming from an international flight. I found my room was not ready -- no concerns. I asked if there was a gym or another room so i could shower. The response was very negative from the staff -- but then they accomodated me. I was surprised since thiis is normal when I have checked into hotels from international flights in the past. I was told to expect my room to be ready in a few hours. After five hours, I called the front desk to find out the status. I was told no progress. An hour later I was called and asked to take a lower grade room for the night and move to my higher class room the next day. I asked that I not have to unpack and repack -- and that I continue to wait. This was not well received again by the staff.
After another hour, I got a call from the front desk telling me that my room was ready -- and that a doorman would be up in five minutes with keys. I waited nearly two hours (I did check three times to see where he was) and finally he arrived. After relocating, I called the manager to explain my unhappiness and was told that they were simply very busy.
This lack of service and attention was consistent throughout my visit. It is a ship without anyone in charge. Sadly, a great hotel that doesn't operate as one.
I never write reviews -- but I really felt that others should be warned.
January 12, 2012