Rated 2 out of 5 by phyxius cold & unfriendly staff; poor service
My recent stay at this far below average Westin property can be summed up as death by a thousand cuts.
Cold and unfriendly staff at the front desk provided a less than ideal check-in experience. SPG Platinum recognition was horrible. Using hotel services like laundry, room service, and house cleaning was frustrating as there were quality issues. To top it all off, the hotel did nothing after receiving feedback of my experiences.
On the plus side, the hotel is centrally located in the CBD and has quite modern amenities and room furnishings.
November 9, 2014
Rated 2 out of 5 by PC66 5 Star Hotel - not!
I have visited Sydney twice a year for the past 8 years and have always stayed at the Westin. It had never ranked as a top hotel in my book but given its close proximity to my office, I tolerated an average hotel. But given the cost of the room and to not have complimentary wifi for guests is absolutely unacceptable. Instead they offer free wifi in the lobby, but you need to go thru the hassle of getting an access code from the desk and then it is only valid for one hour. If everything else about the hotel is wonderful then I can understand having this as the one disadvantage but quite frankly everything else is very mediocre and the lack of complimentary wifi becomes the final straw.
November 21, 2014
Rated 3 out of 5 by Jagaditha Resting on its location laurels?
as a platinum SPG member, not to even get any complimentary water in the room seems a little meagre. As i travel the world, as a firm SPG fan, this is the one hotel where my status seems to count for nothing at all. It is a really poor exception to every other Starwood hotel i use. this is not the first time i have made this comment, on this hotel, so perhaps management needs a shake up or repeat and regular customers are not valued - you decide.
November 21, 2014
Rated 5 out of 5 by Mandyb1158 Thanks!
Excellent facilities and location; helpful staff and blissfully clean.
November 9, 2014
Rated 5 out of 5 by jimco1 Great situation in the CBD area
My wife and I had one of our very best hotel experiences here.
A great room (de luxe suite) which was most comfortable. The benefits of The Executive Lounge were huge-the staff went out of their way to look after us. We appreciated being slightly away from the touristy circular quay area.
The hotel has a great lobby area-classy.
Altogether this is a serious 5 star hotel
November 7, 2014
Rated 2 out of 5 by Unhappylady14 Heavenly beds no longer heavenly
I regularly stay at The Westin in Melbourne, which is wonderful) and have stayed at Westins in other parts of the world and always been happy with them, until this visit to Sydney (one night on 8.11.14 and 2 nights 13/14.11.14). The bed was too hard, even with the mattress topper. The staff told me all the beds had recently been replaced ;(
There is no filtered water provided.
There were no slippers the first time I stayed.
I was unable to plug in my CPAP near the bed as the power points there are all unusual, and the staff were unable to provide an extension cord that could reach a normal power point, such as those near the desk.
The gym available is a public gym which is so busy in the mornings you can barely get a place to exercise.
The taps are awful. The water from the handbasin tap splashes out over the bench. The shower temperature varies unpredictably when you are not touching the tap settings at all and I was burnt twice while showering.
I won't be staying at the Westin in Sydney again.
November 18, 2014
Rated 5 out of 5 by haba101 fist choice in sydney
Excellent Hotel, professional staff, and by far one of the better executive clubs in the chain, both the morning breakfast and the generous evening service. Hotels such as this particular Westin, makes the platinum benefit and recognition so very valuable. My thanks to Claire and all the staff for their assistance during our wonderful stay .
November 6, 2014
Rated 2 out of 5 by pugstar Hotel under performs
Hotel is under staffed facilities are below par, executive club lounge is below par in food and standard great views poor lounge, business centre only by name not a place to do business 5 lifts but none never seem to arrive reception front desk poor service response for SPG platinum gold members quality of food is generally below par overall nice bldg great location not a place l would revisit in a hurry Sheraton in Elizabeth st much better also no day spa facility just pretend offering of a journey definitely no go
November 14, 2014