Rated 5 out of 5 by Bradley777 Just Fantasic
I stay at Westin whenever I can, and this was probably the best one yet.
April 5, 2014
Rated 4 out of 5 by manoj Amazing Experience
Best hotel for business travelers.
March 21, 2014
Rated 2 out of 5 by DON43 Favourite no more
This used to be one of my favourite hotels: it was pictured on my 2011 membership card. My experience on this particular 3-night stay was memorable from a negative point of view. The room assigned on arrival was 210 which was on the lowest level where there are rooms. This is not acceptable for a Platinum guest. This was changed to 721 after some discussion. I fully realised that given the small number of suites, one was not available for our stay. There is no lounge in this hotel, nor a club floor. The first evening, my wife had a bath. The body lotion had a clear top portion but she used it. On application, it smelled of sour milk so she had to take a shower and then use our own body lotion. There were problems with shower and drain in one sink: these problems were rectified the next day. The first morning for breakfast we asked for a table in a particular section but were told that they were unavailable (reserved?). One of these tables remained unoccupied the entire time we were in the restaurant. After mentioning this to Guest Services, we got an apology note for the "misunderstanding". I am not sure we misunderstood anything, we were just not given our table of choice. The next morning, a restaurant supervisor said that they would talk later about the misunderstanding. They did not follow up that morning or the following morning although they were in the restaurant both times. On the second morning we suffered from lack of attention and were not offered top-ups on our coffees. This is not the service one expects from a hotel that we were told was a Westin "boutique" hotel. My wife was also surprised that there was no turn-down service.
November 28, 2012
Rated 5 out of 5 by JoRaRoBa1 Great Hotel with great staff
The rooms are fantastic, clean, new and confi.
I would like to make a special mention to
Steve Ciric & James Berechree, at the concierge desk, they save our lives with a delay package. People like this makes SPG hotels the best in the world
January 28, 2014
Rated 5 out of 5 by PlatinumBlonde Best place to stay in Melbourne!
I have stayed at the Westin Melbourne multiple times. The staff is attentive and very friendly. The hotel is immaculate - good gym facilities, pool, suana, steam room etc. There is a Starbucks at the base of the hotel and ample dining both in the hotel and nearby. Shopping is all around you and in walking distance as well. Ian the doorman always smiles and greets you when you arrive - amazingly, he remembered me by name when I came back my second time to the hotel. The location is safe and great for female travelers in my opinion. About a 1/2 hour cab ride from the airport and located in the heart of shopping and nightlife. I HIGHLY recommend the Westin Melbourne.
April 11, 2012
Rated 4 out of 5 by Peter300 Avoid breakfast if possible
Good hotel, but service needs work - are staffing levels sufficient? Don't eat breakfast there. Green eggs in the bay marie was not a good look and 30 minutes to deliver GF toast on our fourth morning was met with a wide range of creative and dishonest excuses. A further 10 minutes to find a concierge delayed our expected departure by 45 minutes.
July 16, 2013
Rated 4 out of 5 by Chris2611 rooms
The Westin Melbourne is generally a great hotel, great staff, good facilities.
Only negative and it's a big one for me is the internal rooms. It's very claustrophobic, dark and depressing. I've raised this regularly and sometimes I get an external room.
For me it's really a depressing feeling everytime I get an internal room and sets the tone for the visit.
December 2, 2011
Rated 5 out of 5 by Emz68 Room sizes
The room sizes are amazing in this hotel.
They are spacious, comfortable, modern and clean
April 9, 2013