Rated 4.3 out of 5 by 191
reviewers.
Rated 5 out of 5 First Class!
I've traveled quite a lot over the years, both domestically and internationally, but I've never stayed at a Westin Hotel before. I was a guest in Melbourne (Collins st) this time around.
I must say, I think I've found my preferred chain. The level of service from the doorman, to the staff in the dining room, and front desk was absolutely first class.
I would have no hesitation in referring my colleagues to the Westin.
Well done!!
May 22, 2013
Rated 4 out of 5 by johnW Good Quality Hotel
Check in staff were excellent.
Room upgraded for my Platinum status.
Given a 4pm check out.
Room was a good size.
Ian's service was excellent & worth a mention.
Breakfast was really good.
May 20, 2013
Rated 5 out of 5 by pinkie33 Fantastic hotel
Very welcoming. Very comfortable rooms.
May 18, 2013
Rated 5 out of 5 by EmilyR76 Staff are the stars
We were overwhelmed by how lovely the staff were, not only courteous but very friendly.
The rooms were beautifully clean and room service was quick.
This hotel is in a fabulous location.
No complaints here.
May 13, 2013
Rated 4 out of 5 by Cassie13 Refinement needed
The position of this hotel makes it a winner. However, having stayed there a few times now, the standards are slipping. Constant prompting to service room, (told by reception that Sundays are a late service day!) , lack of replenishment of all amenities, from soap to tea. Also, absent recognition for Platinum status. Having paid for breakfast in the room rate, the complimentary breakfast for Platinum was irrelevant.
May 9, 2013
Rated 5 out of 5 by Cesar28 Great location
From the moment you arrive you feel welcome,nothing is a problem who can not be solve.Great staff ,listen to your requirements ,amazing Gym and Pool,great dining and breakfast experience.Certainly will be staying many more times to come.
April 24, 2013
Rated 5 out of 5 by Zita61 Smiling service that makes you feel special
First contact - the smiling valet parking people - yes folks, country bumpkin is overwhelmed and enjoyed the experience immensely
May 9, 2013
Rated 5 out of 5 by Kate23 Lovely stay at The Westin Melbourne
We stayed at The Westin Melbourne this weekend for a special occasion and were extremely impressed with everything. Our rate included a Westin Room which was very spacious and well-appointed. The bathroom was enormous and luxurious (rain shower, large bath). The rate also included 2 martinis from either the Martini Bar or the hotel lobby (we chose Martini Bar), buffet breakfast and a late check out. Such a beautiful hotel right in the middle of the city with everything you could need and want right at your fingertips. All staff were lovely and referred to us by name- a wonderful touch.
We will definitely be back!
April 29, 2013