Rated 5 out of 5 by FCWORLD Treated Like a Family Member, not just a guest
I only get to Melbourne about twice a year, and the Westin is my Hotel of choice due to many factors,including location,comfort, SPG recognition Etc.
The thing that makes this hotel stand out, is the warm and friendliness of the staff and management.
From the moment you arrive, Ian the doorman to the reception staff make you feel like you were there just yesterday , and are part of their extended family.
A great hotel to stay.
February 5, 2013
Rated 1 out of 5 by LaHeff Hotel has very poor service
As a long-standing SPG member I booked a deluxe room for 3 guests for my 60th birthday....room overlooked very noisy street, air-conditioning dials not working and required engineer to fix after we reported it , forgot 6.00 a.m. breakfast order even though it had been rung through night before, no bath amenities for 3rd person. Despite them leaving chocolates for 2 people, the other issues ruined my special celebration.
September 22, 2013
Rated 4 out of 5 by Bob63 Geat hotel for the Australian Open
Our room was very spacious, beautifully presented and clean. Beds were the most comfortable I have slept in for ages. Recently had 4 weeks in Dubai and Europe in 5 star hotels and the beds were awfull compared to this. Great location for access to Melbourne Park for the Australian Open tennis. Restaurant however did not match the other experience - it was overpriced and average only. There is room for improvement there.
January 25, 2013
Rated 4 out of 5 by JoJo64 Fabulous Hotel!!!
The Melbourne Westin met all our expectations. It is very well located in the heart of Melbourne and is close to cultural and leisure activities. The staff are extremely helpful and very friendly. They are especially welcoming of children. They even took the time to remember that it was my daughters birthday...the main purpose of our trip, and organised a special surprise treat for her! An absolutely wonderful stay!!!
July 3, 2012
Rated 4 out of 5 by Cassie13 Refinement needed
The position of this hotel makes it a winner. However, having stayed there a few times now, the standards are slipping. Constant prompting to service room, (told by reception that Sundays are a late service day!) , lack of replenishment of all amenities, from soap to tea. Also, absent recognition for Platinum status. Having paid for breakfast in the room rate, the complimentary breakfast for Platinum was irrelevant.
May 9, 2013
Rated 3 out of 5 by Platmem01 Most disappointing
Since I stayed here last year, the breakfast has gone from 5 star to 1/2 star. Modest selection of very ordinary produce. 2 choices of the cheapest cheese. Not only that, there is an $8.oo additional charge if you want very unappetizing eggs!!
Out of the 100+ nights I stayed in spg hotels last year, the breakfast at the Westin Melbourne runs a poor last. They really need to lift the bar if they want customers back.
January 30, 2013
Rated 4 out of 5 by cristal Very poor booking service
I telephoned your hotel to make a reservation. I did not realise that I was tranferred through to Cork in UK
I wanted to book a package with b/fast and parking and was told that those packages were not available.I booked a deluxe room at $398pn and was advised that it had to be pre-paid, so I did!! I logged onto my computer to ascertain the parking fee and the b/fast cost, and found that the room rate was only $300. I telephoned your hotel again, and insisted that I speak to your in-house reservations.
Your operator was very pleasant and credited my account with $196.
I then discovered that there had in fact been a package available.
I also received an email from Mastercard, offering yet a different rate plus bonus points.
When we checked in I raised this issue with your operator, and asked about your price match quarantee, she advised me to write to the Reservations Manager.
November 16, 2013
Rated 5 out of 5 by Ratnasam A wonderful hotel for a wonderful city.
I've been staying at the Westin Melbourne for multiple-day stays for about 4-5 years now every January. I'm pleased by the quality of the hotel in general, the size and quality of the rooms, and the friendliness of the staff. They have always tried to upgrade me to a corner deluxe room because of my Platinum status, and when they couldn't they gave me a bay window room with a gorgeous view on the Flinders Ln. side.
February 13, 2012
Rated 5 out of 5 by Doug108 Great location for the theater
This centrally located luxury hotel is perfectly located to the prime shopping areas and commercial theaters of Collins St., as well as steps away from Federation Square, and the Performing Arts center of Melbourne, as well as the fine arts national gallery, and all the excitement of the river waterfront as well. The staff and concierge services especially were very helpful with restaurant and theater reservations.
December 13, 2011
Rated 5 out of 5 by Mcottle Always a great experience
Over the years the Westin Melbourne has provided a consistent and great experience for me every time I've stayed there. The staff is always incredibly helpful and pleasant. The facilities are outstanding and its location cannot be beat.
It's location in downtown Melbourne places it very close to the major businesses, hundreds of great restaurants and shopping.
I highly recommend it for anyone visiting Melbourne.
February 1, 2013
Rated 5 out of 5 by Norcalfamily Great location for Australian Open tennis fans
The Westin Melbourne is a top hotel for amenities and hospitality. The location is perfect for tennis fans and travelers who want to be around a convenient setting - about a mile from the tennis stadium and close to public transit. One would never want to get out of the 'heavenly' beds! The staff was very helpful and polite, especially the concierges. Very nice pool and fitness center for SPG members!
January 29, 2013
Rated 4 out of 5 by Richard55 Nice Hotel with some flaws
The hotel is in a great location and is a nice building with nice rooms. Unfortunately, there is no club and dining / bar options in the hotel are exorbitantly expensive. The bed was very comfortable and room quite clean and comfortable. One major weakness is the lack of electrical outlets in the room especially next to the bed and there is no wireless in the rooms. So some basic things are missing.
May 16, 2012
Rated 5 out of 5 by Bradley777 Just Fantasic
I stay at Westin whenever I can, and this was probably the best one yet.
April 5, 2014
Rated 4 out of 5 by Pete1234 Bad customer service
I love the hotel it looks really nice and great facilities but every aspect of the hotel changes moment the people who serve you does not make you feel welcome or show any kindness towards there guest , so far this is the worst service I have experienced at any front desk I have walked in to get my self checked in and to check out , for a five star GSA I felt the service was really really pour except for the room service agent & the porters who was friendly and nice to us. Overall I was satisfied with your room and the rest of the facilities but who ever who's in charge of your front office team needs a wake up call and get there staff up to five star service and even after when i was talking to my colleague he even mentioned about the same issue he experienced when he stayed with you couple of months ago. So it is pretty obvious you need to step up on your service level and take it bit more serious.
October 6, 2012
Rated 3 out of 5 by Coolboy My 5 days at Westin Melbourne
Good location, nice hotel lobby and nice wellness centre. However, there is no free wi-fi in the room, the room is not being cleaned thoroughly, and the free tv channel is lack of entertaining shows.
when we noticed that our room was not cleaned properly and asked customer service staff for change of room, we were told that our room had been cleaned and there was no room available. Luckily, we had evidence and managed to speak to their customer relation manager, Fiona, and she was very friendly and helpfull to find other cleaned room for us.
Oh yeah, remember to bring your tooth brush and tooth paste, because they are not provided in the room. Also, if you stay with your partner and kids for many days, you may want to bring your own body wash and shampoo because they only provide 1 small set of body wash and shampoo. This will save you trouble from keep calling room service to ask for extra sets everyday.
June 22, 2013
Rated 5 out of 5 by Jules Relaxing Stay
Had a lovely stay. It was a great way to relax after a hectic work week. The staff looked after my every need and any questions that I had were solved quickly with a smile.
I will definately be staying at this hotel again
The only thing I would suggest and I am not sure whether it was the room that I was in, but there needs to be a hotel telephone directory in the room.
February 27, 2013
Rated 3 out of 5 by Penfold Westin Melbourne lacks 5-star feel and has pretty atrocious food.
Restaurant menu tiny. Dishes unimaginative and basic ones even are poorly executed - meaning badly cooked or poor quality. Probably the most disappointing 5-star hotel F&B experience I've had in any continent for several years.
Martini Bar closed routinely for January "because it's quiet" was what I was told. Hard to see how the Westin even qualifies as 5 star without a proper bar.
Room Service main courses generally poor. Badly cooked or poor quality ingredients. When coming back late from work I felt like I was playing culinary roulette when ordering room service. I once ordered the steak sandwich which contained the smallest steak I've ever seen. Perhaps 2-3 ounces.
Prices for all food are high given the quality, thereby amplifying discontent.
TV sound quality terrible (bassy and boomy) and not adjustable but room otherwise very nice.
Customer-facing staff are generally excellent and the hotel's strong point.
January 24, 2013
Rated 5 out of 5 Business trip was a pleasure
This hotel is living proof that being a large global brand like Westin doesn't mean it has to be cold or unfriendly. The concierge Ian is a riot! He should be on the stage... Maybe in a sense he is. The manager Debra we also met, so warm and oozing hospitality, which when it comes from the top imbues all the team with the same spirit. Would definitely stay again!
November 19, 2012
Rated 2 out of 5 by jcb1825 Really Unfriendly staff
This hotel is really flat, the staff seem as if they really don't want to be working. It's just not a friendly place to stay! and also why would the Martini bar (its' a bar in the hotel) be closed on Sunday and Monday... this makes no sense as I stayed Sunday and Monday nights. Could you just have one bar tender and stay open? I would give this hotel a miss.
August 28, 2013
Rated 5 out of 5 by Katie63 The only place to stay in Melbourne
Coming from regional Victoria we are often in need of o/night accomodation in Melb. Having stayed in many of the so called top hotels, we now only stay at the Westin. It is central, exceptionally comfortable, clean but most importantly the staff are exceptional. Even the most basic rooms rival the deluxe rooms at other hotels and the beds are amazing!
June 21, 2012
Rated 4 out of 5 by Sharyn Pleasant stay
Have stayed at this lovely hotel several times and enjoyed it very much. Fantastic central city location. HOWEVER,
Main light in bathroom was not working and tv was unwatchable as pixelating and noisy. Maintenance looked but it was a problem throughout hotel.
Difficult procedure for altering booking through website as it was a voucher. Frustrating!
May 27, 2013
Rated 3 out of 5 by Rajesan Not up to standard
On Arrival we sat in the lobby bar and ordered two white wines they were room tempriture, not impressed at $ 16.50 a glass. next day we had buffet breakfast, all the hot food was cold. That day we arrived back to find no room service had been done, they sent up somone but it was not done properly. No milk, no gasses washed.
not cleaned properly.
December 5, 2012
Rated 4 out of 5 by nerimamike Great Stay
Westin is Pricey but as a business hotel it's up there with the best in Melbourne, was a bit dissapointed to be given a twin room when requested a King or Queen but was busy in Melbounre that weekend so understandable. Late night room service menu is somewhat limited with few healthy options but plenty of eating places outside hotel!
November 23, 2013
Rated 5 out of 5 by spindoc The Westin Melbourne always delivers
This is one of the leading hotels in Australia. It has an unbeatable combination of highly trained and friendly staff (including its admirable General Manager Debra Watts), spacious and light filled rooms, up to date facilities and consistently tasty food. I have stayed in many hotels in Melbourne's CBD but none compares to The Westin.
October 3, 2013
Rated 5 out of 5 by Kate23 Relaxing stay at the Westin Melbourne
As regular visitors, we stayed at the Westin once again for a special occasion and were extremely pleased with our experience.
We arrived early but were able to go straight to our room and had received a complimentary upgrade to a lovely Deluxe King room.
Breakfast was fantastic and as always, we didn't want to leave!
December 20, 2013
Rated 5 out of 5 by Christmas13 Another fantastic stay
We are regulars here and thought we would stay a night out for Christmas - why would we choose elsewhere?? Each time we arrive we are greeted well and looked after... Excellent service, workers are friendly and the room is large and comfortable and most importantly clean. Look forward to coming here again soon.
December 28, 2013
Rated 3 out of 5 by Banksiee Standards of service are dropping
As a SPG member and regular stayer at the Westin Melbourne I must confess to being disappointed with my last experience. At check-in I asked for an upgrade as an SPG member who had an upgrade voucher but was told the hotel was full…on a Thursday night with no major events on in Melbourne. I was offered a late checkout instead but my booking already came with a late checkout.
After expressing my disappointment I asked the clerk to check again and then "miraculously" an upgraded room became available.
After check in and ordering room service we asked for the tray to be cleared whilst we were out but upon our return, 2.5 hours later, the tray (and leftover food smells) was still in our room.
Prior to leaving the hotel I wanted to have lunch in the lobby but waited for 15mins without being served. I eventually walked uo to the bar and ordered what I wanted.
SPG members should be treated with a bit more attention overall otherwise what is the point of the membership?
November 22, 2013
Rated 5 out of 5 by spindoc BEST IN MELBOURNE
I am a regular guest at The Westin Melbourne and it constantly meets my high expectations. All the staff are very pleasant and make me feel like part of the SPG family. Even the manager kindly leaves me healthy treats for my arrival. The only thing missing is a club facility but that's nitpicking as the lounge is quite acceptable.
March 14, 2013
Rated 5 out of 5 by Kita Concierge Excellence!
Ian is an absolute force to be reckoned with when it comes to customer service. His calm, efficient manner simply makes things happen before you even ask. Nothing is too much trouble and it is obvious he has immense passion for his role at the Westin Melbourne. He has made it impossible for us to consdier staying anywhere else!
September 19, 2012
Rated 5 out of 5 by SallyP Consistently Lovely!
Too bad this hotel is in my home town since it is always a pleasure to stay here. The architecture, decor, staff are awesome.
My only suggestion for improvement - more staff at breakfast will make for a more relaxing and pleasurable experience for guests... and boost attractiveness more than any other price related initiatives.
December 27, 2012