Rated 4 out of 5 by Harro Great inner city location
The Westin provides everything you need in a brilliant location in the heart of Melbourne. The rooms are clean, spacious and comfortable and the staff were very friendly throughout the hotel. I'd recommend The Westin for anyone wanting to see the sights of Melbourne in style.
December 17, 2012
Rated 5 out of 5 by Cattoro22 Loved it!
What a great place to celebrate our 1st wedding anniversary, we had such a great time that we might make it an annual event to stay The Westin Melbourne.
Thanks for making it enjoyable!
Regards Cristian and Melissa
July 21, 2014
Rated 5 out of 5 by MrsMW All round lovely hotel
I arrived at 1.15am after a delayed flight. It took me a while to gain access to the lobby but the check in was efficient. The room was beautiful and breakfast room service arrived promptly.
August 3, 2014
Rated 4 out of 5 by Memedali this hotel has the best position in CBD
Love staying at the Western Melbourne have stayed here so much even the staff recognise me and know me by name which is nice. some times the Western gives upgrades with out notice which makes me feel special, love the attention. My favourite place in Melbourne CBD.
April 29, 2014
Rated 5 out of 5 by Crackers Always a Pleasure
I stay at the Westin Melbourne often. It is a pleasure from the moment you arrive. I am recognised by the driveway staff. Everyone is professional but with a very friendly attitude. Location is excellent. What more could you want in a Hotel?
June 22, 2014
Rated 2 out of 5 by skiskis Old and dirty
The hotel was seemingly always short staffed and the room was dirty. The shower door was always open, meaning the water splashed everywhere and the toilet flush was in the way of the toilet seat. I got no recognition for SPG at all and the internet was also slow too.
January 28, 2013
Rated 5 out of 5 by RStro33 Great concierge service!
Paul R., the concierge during our stay from Dec 21-27, was amazing. He helped us out with everything from tours to restaurants to must-see sites in Melbourne. We had our 11 year-old son with us and Paul made sure he was happy. Thanks to Paul we had an excellent stay!
December 28, 2012
Rated 5 out of 5 by charlie638 Staff with class
My wife and I stay in Westin hotels at least once a year and while the hotel has all the appointments and trappings that you'd expect at this entry level, it's the staff that make the experience--the sixth star in an otherwise five star experience.
June 2, 2014
Rated 4 out of 5 by Paul1972 Work Desk needs to be Mac Friendly
The only issue was that there were no power outlets around the desk that was accessible, and those that were on the floor of desk did not have room/space to allow me to plug in my Mac power cord given the size of the mac power cord the only place was in the bathroom. Why on earth hotels can't have power sockets that are at desk height, most do so surprised that a hotel with this rating did not. When I called front desk to enquire whether I was overlooking perhaps a hidden outlet, was told perhaps I could just charge in bathroom when needed, and that there had not been any other issues from other clients to what I noted.
Also, dinner room service was below par, steak sandwich and fries were cold and bread roll used perhaps from breakfast given the hardness and my partners Pasta besides being luke warm was bland and was left after one mouth full.. I would recommend visitors not to spend $100 on two items but head out and try some of the local restaurants which we did due to room service and it was well worth the outing.
December 22, 2012
Rated 4 out of 5 by Rattlesnake Great location and ambience
Hotel is very located in downtown with close proximity to site seeing locations and restaurants.
The ambience gives a relax and comfort feel.
The breakfast could be improved as they seem to run out pretty quick - twice requested for waffles but did not get it.
January 7, 2013
Rated 4 out of 5 by zuesspronto Good location
This is one of the best hotels I have stayed in except for 1 thing. The bed was way too soft with absolutely zero support.It is the only reason I wouldn't stay here again.My wife and I were both terribly uncomfortable with myself ending up sleeping on the sofa
July 28, 2013
Rated 3 out of 5 by Lucky The hotel has great features and facilities but...
Room is spacious and love the bathroom but staffs lack attention to details in their service. For eg on a few occasions minibar was not refilled timely, bathroom kits were not replenished adequately etc. 5 star hotel but still need to pay for my own wireless
March 3, 2013
Rated 4 out of 5 by Barbiest Hotel has the most comfortable beds EVER
We loved our stay, staff were warm and friendly, rooms were beautiful and clean and the beds were like sleeping on a cloud. Will be back for sure.
August 11, 2014
Rated 5 out of 5 by BespokeBarista The Best Of Everything
In the heart of Melbourne everything is at your front door. The best shopping, cafes, fine dining, galleries and urban art, night life, and theatres. The team at the Westin Melbourne are awesome and know how to make you feel valued.
June 14, 2014
Rated 5 out of 5 by kbb1971 loved the street appeal
I loved the street appeal of this building, being set back off swantson street it allowed for more light to come into the rooms, greater privacy as building across street further way than other hotels, encourages a social atmosphere with the park in front.
February 5, 2013
Rated 4 out of 5 by rolly01 Lack of guest directory
We thoroughly enjoyed our stay but the room lacked a guest directory which would have circumvented the call for instructions to operate the shower and we had no internal telephone directory so it was just a guess that I dialled 9 for the operator.
April 29, 2014
Rated 4 out of 5 by Moxie66 Let down in room service dinner very poor main course.
Stay frequently . Ordered room service dinner. Food was not warm - boring soup ok main course was served cold. Main course snapper fillet was tired dry overcooked and chewy. Almost inedible. Asked for fresh milk for morning tea not provided. Sunday night.
June 18, 2013
Rated 4 out of 5 by KamL what is a suite room?
I am a quite disappointed to use the suite upgrade and end up with a spa studios room even I said firmly that I need a suite not a spa room.
For me, suite should have sperate living room and bed room. do not need a standard room with a bigger bathroom.
September 16, 2012
Rated 3 out of 5 by Fred159 Westin Melbourne Australia
No Club for guests. The room was in poor condition - the shower and toilet both required repairs and these should have been rectified before letting the room. The pleasing thing was the very prompt rectification of the defects after they were reported..
June 24, 2013
Rated 5 out of 5��by Italy1 Wonderful Location
Concierge was very efficient recommending wine tours and assisting last minute. Early check in very convenient and an alround caring and efficient service from all staff at Westin. We will be back.
July 14, 2014
Rated 3 out of 5 by steve113 Hotel excellent - but where's the WIFI
The Westin Melbourne is a fine hotel and I always stay there when my budget allows. Rooms are very clean and comfortable. One thing would complete the picture and make it perfect - not having to pay for WIFI access. I object to paying extra for this.
April 27, 2012
Rated 5 out of 5 by DonRACT Westin Melbourne Staff
Exceptional staff and service.
Reservation staff, friendly and audible over the phone compared to most other hotels, especially Regina and Grace. From the doorman Ian to the breakfast chef Jerry, I always feel very welcome. My Favourite Hotel in Aus.
September 25, 2012
Rated 5 out of 5 by PaulsTrav Fantastic position
We stayed one night at the Westin and were very pleased with the hotel, the beds very comfortable. It was close to everything that we wanted to see.
August 6, 2014
Rated 3 out of 5 by Tulip67 Bed is terrible
Always a great experience at Westins. However, the bed here was so soft that the support in the middle kept me rolling all night back to the edge of the bed. This needs to be remedied.
July 20, 2014
Rated 5 out of 5 by GETAWAY2 Great weekend away.
Great location. Great room size, comfy beds, pillows. Staff very obliging and informative. Would definitely stay again.
August 8, 2014
Rated 5 out of 5 by Tomlach1 Excellent location
Stayed three nights for both business and leisure. Room was excellent and surprising quiet from outside noise, considering its position in the city.
August 5, 2014
Rated 5 out of 5 by JujuB So close!
The Westin is so close to eveything in the city.. an ideal location.
When you need a change of pace there is the perfect pool to swim in.
And the staff are wonderful..nothing is too much trouble.
July 11, 2014
Rated 5 out of 5 by Fuzz14 Superb Experience
We thought this one of the best hotel experiences we have had anywhere in the world. In particular we thought the concierge staff were just outstanding.
August 3, 2014
Rated 5 out of 5 by mgpacific Always a great stay
I stayed at the Westin instead of my usual hotel and I must admit I will be back. The staff from Reception / Concierge / room service where friendly and happy to help.
Great experience and great hotel, I will be back next time I am in Melbourne
October 13, 2013
Rated 5 out of 5 by ElizabethJenny This hotel is overall exceptional
This hotel is exceptional
August 31, 2014