Rated 4 out of 5 by hanji very comfortable
great location, wonderfull staffs , very welcome
December 31, 2012
Rated 4 out of 5 by mbluecpa A solid choice in Melbourne
We enjoyed a solid stay at a time when the hotel was 100% full due to the Australian Open.
Rooms are spacious; ours in the lowest category had a short entry hall, a comfortable oversized chair/ottoman in the bedroom, and dual sinks with separate shower/tub in the bathroom. The room was well-lighted and overall very comfortable.
We arrived around 1:00 but no rooms were available; the front desk called my mobile phone right at 3 to let us know our room was ready and that our luggage was waiting in it. At check-in I was able to arrange a late check-out, but only 2pm as the property was sold out on our day of departure. With no real need for 4pm, I didn't push.
Location of the hotel is great, right in the CBD and very near several tram lines. We rented a car one day and ended up valeting it for a morning return ($50/day parking fee); the valet gave us a tip for future visits that Avis has an arrangement with the hotel to pick up vehicles on site.
Wireless access is free in the public areas but only wired is available in the rooms. The business center is advertised as 24 hours but had a closed sign blocking the door (but was still accessible) in the evenings and was locked on a couple of nights.
Overall, a good choice when in Melbourne.
February 11, 2012
Rated 5 out of 5 by Robyn146 Pure Class
Couldn't fault it. Straight luxury.
February 5, 2013
Rated 4 out of 5 by Lozz Great comfort
Great comfort and excellent service
September 24, 2012
Rated 5 out of 5 by koff2007 koff2007
As usual, a wonderful experience.
December 27, 2012
Rated 3 out of 5 by jengc central location
very central easy to get around
December 16, 2012
Rated 5 out of 5 by ck888 All good
the hotel has all amenities
January 29, 2013
Rated 3 out of 5 by Mike46 Overrated hotel
Stayed at the Westin for 5 nights in January. We arrived at 10am and were lucky, that our room was ready. We got a room with city view, but same as last 4 times no suite upgrade etc for Platinum members. There is no executive lounge, which is strange for a city hotel.
The room is spacious and seemed clean initially. We used our cups to prepare coffee and tea and the glasses in the evening. Next day we wanted to use them again, but they were not really cleaned, at best only rinsed with water. In the room itself, we found small things that felt down on the same spot for a few days. In the following days, glasses and cups Looked sometimes clean and sometimes not. Anyway, we cleaned them in any case.
We decided to go for the platinum breakfast option. The selection was ok, however the service during the 5 mornings, partially good, artially terrible. Long waits to get a seat, wait for tea, coffee. Organization was not really professional. The 'highlight' was one morning, that we waited fr service and eventually some 5 people walked by making notes about he lay out and how things could be improved. Maybe the hotel needs to know, that rope make the difference. He rest is easy to copy.
A big ' thank you ' to the concierge team, especially Paul. He was really helpful, quick and extremely friendly.
February 12, 2013
Rated 4 out of 5 by NYC77 Excellent hotel! Superior staff!
Excellent hotel! Staff was extremely helpful, went out of their way to offer services!!
I have to say that I was very impressed by the service at this hotel. Check in , concierge, bell staff were all excellent. Talkative, helpful,responsive! and genuinely nice. They made sure that our stay had all that we needed. There was no wait at check in , nor whenever I had any questions .Complimentary water bottles were provided in room without having to ask, and an option for newspaper also. The room was spacious and beds were large and comfortable! Shower and amenities were perfect. I did not have much of a view so I was offered an upgrade on my second night, even though I declined , not wanting to change rooms at that time.
The only reason that i did not give the hotel 5 stars was that complimentary WIFI should be available in all rooms and a coffemaker or coffee plunger, however the business center with complementary computer acccess and self serve coffee and tea was useful and very comfortable.
I would definitely recommend and stay here again!! One of the best Westins, and Starwood hotels/ Resorts that I have stayed in. Stayed here during one month of travel in New Zealand and Australia. i stayed at 14 different hotels and this was one of the last so I had alot to compare it to. And I have to say that the staff at this hotel was certainly above par!
December 18, 2011
Rated 4 out of 5 by ConditionOne Great Westin!
This is a top notch Westin property in the middle of Melbourne. Was not upgraded, but the room is quite spacious with your usual Westin amenities. Two small bottles of water are free in the room, and are replenished daily. Bathroom has rainfall showerheads. Room service arrived promptly and was of good quality, although the $8 delivery charge seems rather steep.
The hotel is a very short walk to Flinders St. Station (including the Circle Line tram stop), and if you walk across the street, there are several alleys filled with cafes and small restaurants. If you choose the free continental breakfast as your platinum amenity, you can buy up to a full breakfast for $8. Breakfast in the restaurant is nothing to write home about.
My biggest complaint is that of street and tram noise. The rumbling of the trams on the tracks can be heard clearly in the room. I’ve asked to move rooms, and it made no difference. I suspect this issue is common with other hotels in the central area, but I wish the windows were more soundproofed.
Also, there is no WiFi at this property (at least in my room). You have to use a wired connection for your laptop. If you have a mobile device, you’re out of luck. Gym is of medium size, but is kept hot (75F) for some reason. Made for extremely uncomfortable treadmill runs. Upon complaining, the manager gave me a non-sensical reply that it was harder to cool the room since its one floor below the ground floor.
May 21, 2012
Rated 4 out of 5 Good Location and Rooms with Exceptional Doorman Thrown In
The location is very central where one can walk to most of the attractions. The room is very clean and spacious. The bathroom is huge and bottled water is provided on a daily basis.
The hotel had paid attention to minor details. A detail to note was that the hotel provided disposable bedroom slippers. This made it very convenient for the guest to walk around the room and when one gets out of the shower instead of having to wear their own shoes. This may seem like a very minor detail but not many hotels pay attention to it such as the many hotels in NYC and some hotel we had stayed in Melbourne.
Last but not the least, my husband and I were especially impressed by the doorman - Ian (hope I remembered his name correctly. In case I got the name wrong, he was the only elderly doorman out of all the doormans whom we encountered).
He made an effort to remember my husband's last name whenever he said "Hi" to us. He would engage us in small chats and also tell us information about Melbourne which is very helpful. The warmth from the guestures displayed by him made us feel very at home.
I have stayed my fair share of hotels for both work and leisure and have seen how hotel staff work. All I can say is that Ian takes pride in his work. Only those who take pride in their work would strive to excel in what they do. In Ian's case, it would be excellent customer service!
In my humble opinion, Ian has set a very high customer service standard bar for his team to meet, even to exceed it! Kudos Ian!
November 26, 2012
Rated 5 out of 5 by Coxy Really Comfortable Westin Hotel
This time when staying at the Westin I decided to get a room with a treadmill in it facing Collins Street. The room also had a rather large balcony that could be used to sit outside. I enjoy the Westin Melbourne, as a get away. If you are driving I would recommend a deal that includes parking as it now costs $50 for valet parking each night. This is not the hotels fault but the excessive fees the parking lot provider charges.
Back to the hotel and the lobby is a nice little place to sit and watch the world pass by. Nice food is on offer from three different places from the Lobby Lounge, Martini bar and signature restaurant Allegro. Even if there is nothing on the menu you want they usually are happy to cook something from the main kitchen and serve it.
Staff are always accommodating and happy to answer any requests. Their suggestions also for dinner are pretty good.
Rooms are nice. Ones facing Elizabeth Street have nice little balconies and views of the cathedral next door and the night lights of the city. The rooms are extremely comfortable and represent all that is good about Westin hotels: bed, atmosphere, bathrooms, amenities, comfort. Avoid getting rooms facing the rear of the property on the lower floors as the literally look into a brick wall and would feel rather claustrophobic. My only little gripe would be the poor design of shower screens where water pools on the outside of the shower door in the bathroom area. However the rain shower head makes up for this little issue.
The hotel is perfectly located to attend all theatre shows and is a stones throw to the Paris end of town shops and only a short walk to China Town if that takes your fancy. Finally, the breakfast whilst not providing a large variety is still very nice and worth adding to a planned stay
July 14, 2013
Rated 4 out of 5 by Bwaise Great hotel except for staff attitudes
Great hotel, with standard Westin or Starwood amenities and room quality as is expected. However there are some peculiarities about this hotel which got me gobsmacked. I was asked for a credit card not ID, although I booked the room on points and I made it very clear to the lady that it was unusual for her to ask for a credit card but she insisted and so I showed her a credit card which had nothing to do with the booking. Next day after having my breakfast, my key failed to work in the lift so I approached the front desk and lo and behold they asked me for a photo ID and when I told them I had one but it was in my room, I was asked for the room number which I provided, then the lady proceeded to as for my residential address and my email etc. I have to say, I was irate by this level of interrogation and as such write this review with alot of civility because if I really was to say how I felt it would be inappropriate for this board. So please management, can you get to the bottom of this type of treatment of a customer just trying to have a short stay in what is really a good hotel. Can you ask staff to stop profiling people based on their looks? I am not so ignorant to tell when someone asks me for a credit card after I’ve handed over my SPG card, saying it is required for confirmation of my booking, when the booking was procured on points, and when I give them a random card, they pretend to look on the screen for the card on file and say it is okay. I would have thought asking for ID to prove it is me, would have sufficed. Secondly why not fix the card access in the lifts, am certain that type of technology is standard and works in most hotels without issues. This will negate the need for me to visit the reception where I have to be interrogated for information to prove who I am or in my mind, to prove that yes I can afford to stay at the Westin although I dress less glamorous or look cheap for your receptionists. I am sure you have answers for each of the issues above, but before you give them, I hope you try and put yourself in my shoes and understand that I have spent the past 30 days except for 1 day in South Africa staying in one of the Starwood properties and it is only this property that I have come across questionable behaviour that has forced me to write this long response. In other words as a frequent traveller I don’t expect a run without a few bumps but this takes the cake.
July 13, 2013
Rated 5 out of 5 by shado62 Treat yourself with a stay at The Westin Melbourne
As my husband has stayed at The Westin a couple of times in the past and recommended it to me, I expected the service to be special . Even so, my expectations were exceeded, in the first instance by the quality of the confirmation email from The Westin and the helpful information provided (e.g. SPG offers and weather forecast).
Then, a couple of days before checking in, I received a phone call from Regina in Reservations, offering me an upgrade to a King Deluxe room. It's certainly worth being an SPG member! Regina was very friendly yet professional and made me feel welcome before we'd even arrived at the hotel. I mentioned in passing that my daughter and I were visiting Melbourne to celebrate her graduation from secondary school. Regina asked me my daughter's name and arranged a surprise welcome plate of goodies in our room accompanied by a lovely card with a personalised message to my daughter. I was impressed by Regina's thoughtfulness and the obvious care she put into the wording on the card. It really made my daughter feel special to be acknowledged by the hotel in that way.
Our room was spacious and comfortable and overlooked City Square. We really enjoyed watching the passing parade along Swanston Street, the trams and buskers. Fantastic location so close to Flinders St station, restaurants and shops.
During our stay, I found all of the staff to be polite, prompt and friendly. Nothing was too much trouble. Concierge Steve was spot-on with his recommendation of departure time for airport (the transport company had suggested leaving earlier but Steve rightly advised that this would be too early.) The doormen were lovely and surprised me with their old-fashioned courtesy (such a shame everyone isn't as courteous as these gentlemen!) Everything was done with a smile.
We had come from another hotel in Melbourne CBD, closer to Chinatown, and while the other hotel was nice and the staff pleasant, the Westin was so much more polished and the staff really went the extra mile. Highly recommended to others and I know where I will be staying on my next visit to Melbourne.
November 29, 2012