Rated 3 out of 5 by Ammi Great hotel...pathetic staff
I am a Platinum member and checked in on Oct 10th. I assumed I would be upgraded but no such luck. I found it exceptionally unusual that they claimed they were at 100% occupancy and therefore could not upgrade me. The hotel has no lounge, no happy hour....no happy staff either. There is no free breakfast. I took 500 starpoints. I told the staff that I needed to check out one day later and they confirmed it. Only to find that they sent me the bill and and email message asking why I had not yet checked out. The room was not cleaned on one day. The day I checked out, I asked for milk for my tea and got it about 40 minutes later.
All in all, i would not recommend this hotel. Unhelpful staff, no recognition if you're platinum, bad Service Express experience.
October 16, 2012
Rated 5 out of 5 by TonyL Outstanding Service
Was extremely happy with my room, the facilities and the attitude of the staff. Can't recommend more highly.
October 14, 2012
Rated 2 out of 5 by Janet1008 Unsatisfactory check in services with no lounge service
I have to say the location and the rooms of Westin Melbourne is excellent.
However, the check-in service is not satisfactory. As a platinum memeber, it is expected to stay on a high floor. Unfortunately, the staff offered a 2nd floor room which was facing the main street. I could hear the noise of the tram clearly (the tram runs till midnight).
So later on, I had to request the front desk staff to help re-arrange another room which was inconvenient to us.
Also, there is no lounge in this hotel and this is another drawback of this hotel (no lounge service and breakfast served).
October 12, 2012
Rated 3 out of 5 by markf A bit below my expectations for a Westin.
A bit below my expectations for a Westin. Just too corporate and not a personal feel. No one was rude but just not overly friendly. I don’t think I would not stay here again. SPG does not mean much to them here and they do not have a club for or floor for SPG members.
October 11, 2012
Rated 5 out of 5 by Mopakiel Always good service.
We always go back to the Westin because the service is so good.Staff are always friendly.Nothing is too much trouble.Location
,rooms,food etc are very important but attitude of the staff sets Westin Melbourne apart.
October 10, 2012
Rated 5 out of 5 by Misho Impressed
It is very rare that I am impressed with a hotel. Great feel, lovely big bathroom, service at the front desk was impeccable.
October 9, 2012
Rated 4 out of 5 by Pete1234 Bad customer service
I love the hotel it looks really nice and great facilities but every aspect of the hotel changes moment the people who serve you does not make you feel welcome or show any kindness towards there guest , so far this is the worst service I have experienced at any front desk I have walked in to get my self checked in and to check out , for a five star GSA I felt the service was really really pour except for the room service agent & the porters who was friendly and nice to us. Overall I was satisfied with your room and the rest of the facilities but who ever who's in charge of your front office team needs a wake up call and get there staff up to five star service and even after when i was talking to my colleague he even mentioned about the same issue he experienced when he stayed with you couple of months ago. So it is pretty obvious you need to step up on your service level and take it bit more serious.
October 6, 2012
Rated 5 out of 5 by flowerbox Fantastic Hotel !
What a fantastic time i had at the Westin.
Excellent location. Staff are so helpful and friendly.
I would hightly recommend this hotel to anyone visitng Melbourne.
October 1, 2012
Rated 5 out of 5 by Mike53 Very happy
As a frequently traveller within Australia, I can compare and contrast the service, value and consideration of many Hospitality Service providers. The Westin Melbourne is the Number 1, 5 Star Motel in Australia. From, booking to arrival to checkout and everywhere in between the service exceeds expectations and the staff are professional, genuine, warm and friendly. The Westin Melbourne sets the standard for customer services excellence in it's industry in Australia.
September 30, 2012
Rated 5 out of 5 by DonRACT Westin Melbourne Staff
Exceptional staff and service.
Reservation staff, friendly and audible over the phone compared to most other hotels, especially Regina and Grace. From the doorman Ian to the breakfast chef Jerry, I always feel very welcome. My Favourite Hotel in Aus.
September 25, 2012
Rated 4 out of 5 by Lozz Great comfort
Great comfort and excellent service
September 24, 2012
Rated 5 out of 5 by Kita Concierge Excellence!
Ian is an absolute force to be reckoned with when it comes to customer service. His calm, efficient manner simply makes things happen before you even ask. Nothing is too much trouble and it is obvious he has immense passion for his role at the Westin Melbourne. He has made it impossible for us to consdier staying anywhere else!
September 19, 2012
Rated 4 out of 5 by paradise1122 Great hotel & locaton however soft bed is terrible
Bed was too soft in-turn we were unable to sleep. Everything else was fine.
September 19, 2012
Rated 4 out of 5 by KamL what is a suite room?
I am a quite disappointed to use the suite upgrade and end up with a spa studios room even I said firmly that I need a suite not a spa room.
For me, suite should have sperate living room and bed room. do not need a standard room with a bigger bathroom.
September 16, 2012
Rated 5 out of 5 by JerseyJim Tremendous room
Very large, clean, and quiet room. Very close to many attractions within Melbourne.
September 5, 2012
Rated 4 out of 5 by KellyJ Amazing staff
I loved my stay at the Westin, due to the amazing staff always looking after my needs. Clare, the manager on duty, went above and beyond her duties searching for something I required when Service Express was unable to help; and Paul from Conceirge would give me a new list of Melbourne hot spots to visit on a regular basis, and would spend time directing me on how to visit all of the places. These two staff members really created the Westin experience for me, as well as the amazing housekeepers who kept my room beautifully clean and would respond to all of my requests! Very enjoyable stay indeed.
September 2, 2012
Rated 5 out of 5 by None888 Excellent hotel
I have always enjoyed this hotel It is well located and comfortable. Two observations:
1. The bacon for breakfast is always hardly cooked, why can't it be made crispy without asking?
2. The "make up room" button seems to have no practical effect. I went to breakfast at 8.30 and when I returned at 10.00 the room had not been cleaned.
August 31, 2012
Rated 5 out of 5 by Renee84 This Hotel is so comforting/relaxing
I got the best night sleep i have had in a long time. The staff where very nice and helpful with all our needs. I will definately be staying here again and recommend it to all my friends.
August 29, 2012
Rated 5 out of 5 by CGUMark Crerature Comforts
Spoiling ourelves was our objective. The Westin standard of accomodation and service made our visit both enjoyable and comfortable.The staff were friendly and added to the occassion.
Late check out - love it!!!
August 28, 2012
Rated 5 out of 5 by Reg12 Great Stay
There is not much to say. It has been a while since I have traveled and when I do as in this time I did not think twice as to where I was going to book. Thank you.
August 21, 2012
Rated 4 out of 5 by RJS999 Great hotel but Breakfast is disappointing
I always stay at this hotel but I have to say, breakfast is average to below average at best. First of all, it was poorly staffed with only two servers for about thirty tables. The coffee, both a short black and the regular American coffee were just short of terrible. The food overall is pretty mediocre on the buffet, with the weakest orange juice (obviously from concentrate) that I've ever had. For $40 you should be able to get fresh squeezed. Also the room service menu, although interesting selection wise, is completely overpriced. $25 for a small pizza and then a delivery surchage on top of that as well? Come on Westin. I expect better.
August 20, 2012
Rated 3 out of 5 by robertfm Good, but ....
4 minor comments:
1. Checked in around 10pm and had to wait in a queue for 15mins as there was only one staff member checking guests in;
2. My employer had provided payment details, but this was not recognised when I went to check out and required unnecessary follow up;
3. I had paid for refreshments in cash upon checkout, but the amount was left on the bill and paid for (again) by my employer
4. My room was above the entrance where noisy revellers woke me up at 2am as they exited the hotel
August 20, 2012
Rated 1 out of 5 by Lyn12 Seriously Dissapointed
In preparing to chair a Board Meeting to release the annual results the wi fi worked on the first night and then would not work during the morning. In the end I went to Macdonalds and the free wi fi worked first time.
Wi fi works all the time in third world countries and is not charged for.
Will consder changing hotels in future
August 19, 2012
Rated 5 out of 5 by Paul10047 A favourite hotel in Melbourne
I really like the Westin. Friendly staff, nicely furnished rooms, very stylish public areas. It is also in a very convenient location. The free wi fi in the reception area is nice but it really should be available throughout the hotel. Wi fi connectivity is just so standard now, why not simply factor it in to the room rate? Those wireless signals can't be too expensive! All that said, this remains a favourite hotel in Melbourne and is a very nice place to stay.
August 15, 2012
Rated 4 out of 5 by Dazzakits The TV was broken
Hi I loved the Hotel and the facilities, the staff and the location, but... the TV in the room was broken, we had a movie pacjkage included but couldnt watch more than 15 minutes before the TV stopped working.
August 14, 2012
Rated 5 out of 5 by averagehuman Comfortable bed, excellent staff and strategic location
I found the staff were really friendly and doing their job excellently such that everything was smooth during my stay. Checking-in was a brisk, ad-hoc requests were satisfied in shortest-time possible and I can even ask concierge help to send my postcards.
Overall, friendly people, great service and I really love the bed after tiring day at work :)
August 13, 2012
Rated 4 out of 5 by Hitec03 Good location, great service
The hotel is in a great location for business and pleasure, staff were very helpfull and the rooms lice and large.
August 11, 2012
Rated 3 out of 5 by swisswatch Nice hotel in the heart of Melbourne
Nice hotel, but on an international scale not a 5 star property. Good sized rooms with the usual great beds which Westin is famous for. But an uninspiring bathroom with very cold floors. I am wondering how many guest are able to find those hidden light switches on the inaccessible side of the side tables.
And yes, I experienced a world first after 30 years extensive travelling around the world. A 5 star hotel who locks its doors after midnight and the guest have to use their room keys to enter it through a small side entrance into a completely deserted lobby.
August 11, 2012
Rated 5 out of 5 by fraite64 This hotel lives to its expectations
We try and come here every year, and have not been disappointed. The Westin Melbourne by far is the best hotel I have stayed in. Large quiet and clean room. Service is exceptional. Thanks to the staff at the Westin Melbourne for providing another memorable stay.
August 10, 2012
Rated 5 out of 5 by Sammysue Great Location
We stay here every year and it is a great location. Unfortunately this year our room was very noisy from outside noise. Every morning between 3-4 am the rubbish trucks were emptying bins and the noise was like it was just outside our window, so not a lot of sleep. Hopefully this won't happen again as we will continue to stay there. The staff are very friendly and helpful.
August 9, 2012