Rated 5 out of 5 by Jen33 Great hotel
I love going to the Westin in Melbourne, it's in a terrific location. The staff are always so friendly, sometimes a little slow in the lobby lounge with service. We ate at the restaurant on our first night and we were very disappointed. We normally go a couple of times during our stay for meals but this time we didn't feel it was up to it's usual standard.
April 3, 2013
Rated 5 out of 5 by Bella8 What a perfect Birthday
My partner celebrated his 50th Birthday and when we checked in, we had a knock on the door and were presented with 3 beautiful cakes, a plaque, champagne, a lovely card and a beautiful Westin Robe. The room was beautiful with the lovely Juliette Balcony, it really made celebrating my partners birthday that much more special. Thank you to all the staff
May 10, 2012
Rated 5 out of 5 by averagehuman Comfortable bed, excellent staff and strategic location
I found the staff were really friendly and doing their job excellently such that everything was smooth during my stay. Checking-in was a brisk, ad-hoc requests were satisfied in shortest-time possible and I can even ask concierge help to send my postcards.
Overall, friendly people, great service and I really love the bed after tiring day at work :)
August 13, 2012
Rated 5 out of 5 by None888 Excellent hotel
I have always enjoyed this hotel It is well located and comfortable. Two observations:
1. The bacon for breakfast is always hardly cooked, why can't it be made crispy without asking?
2. The "make up room" button seems to have no practical effect. I went to breakfast at 8.30 and when I returned at 10.00 the room had not been cleaned.
August 31, 2012
Rated 5 out of 5 by Nancy21 Great service
Our thanks to Paul at concierge desk, friendly and patient, very helpful tips and sightseeing recommendations. Our stay was made all the better with his help. BUT, don't understand need for in-room WiFi charge policies, it's a free service almost everywhere we have traveled (we did forego the 250 points option). .
October 29, 2012
Rated 5 out of 5 by Giblops61 Would recommend this hotel
Great experience from check-in to check-out.
October 19, 2014
Rated 5 out of 5 by shezza first class
fantastic hotel first class from the moment you arrive until the moment you check out
October 19, 2014
Rated 5 out of 5 by F1Maniac Simply amazing!
I have not seen anything that comes close to the Westin Melbourne in terms of service, room decor, cleanliness and attention to detail!
all three of my stays here has been just perfect. If you go to Melbourne for any reason and can afford 5star just choose Westin. You will not be disaapointed
May 5, 2012
Rated 5 out of 5 by Cobbychic The Westin has wonderfully friendly staff
It is the small things that mean the most, Courteous staff, clean bathrooms in lobby,
The complimentry bar nuts with your drink in front of the warm fire in downstairs area. My husband and I had the most relaxing lovely time and would not hesitate to stay at the Westin again.
July 21, 2013
Rated 3 out of 5 by markf A bit below my expectations for a Westin.
A bit below my expectations for a Westin. Just too corporate and not a personal feel. No one was rude but just not overly friendly. I don’t think I would not stay here again. SPG does not mean much to them here and they do not have a club for or floor for SPG members.
October 11, 2012
Rated 5 out of 5 by fraite64 This hotel lives to its expectations
We try and come here every year, and have not been disappointed. The Westin Melbourne by far is the best hotel I have stayed in. Large quiet and clean room. Service is exceptional. Thanks to the staff at the Westin Melbourne for providing another memorable stay.
August 10, 2012
Rated 5 out of 5 by JoRaRoBa1 Great Hotel with great staff
The rooms are fantastic, clean, new and confi.
I would like to make a special mention to
Steve Ciric & James Berechree, at the concierge desk, they save our lives with a delay package. People like this makes SPG hotels the best in the world
January 28, 2014
Rated 5 out of 5 by Cesar28 Great location
From the moment you arrive you feel welcome,nothing is a problem who can not be solve.Great staff ,listen to your requirements ,amazing Gym and Pool,great dining and breakfast experience.Certainly will be staying many more times to come.
April 24, 2013
Rated 5 out of 5 by Tonestar Boutique
Perfectly located near all name brand stores from Gucci to Bulgari. Spent 2 nights in an upgrade suite and made us feel like royalty. Very convenient to central Melbourne, theatres and shopping. Every girls dream hotel.
April 29, 2013
Rated 5 out of 5 by Trudes16 Pure Luxury
Ive stayed at The Westin Melbourne a few times now, this time we stayed 2 nights, its such a great room, the best sleep in the heavenly bed and relaxing soak in the big bath. The staff are so helpful and friendly.
August 14, 2013
Rated 5 out of 5 by CGUMark Crerature Comforts
Spoiling ourelves was our objective. The Westin standard of accomodation and service made our visit both enjoyable and comfortable.The staff were friendly and added to the occassion.
Late check out - love it!!!
August 28, 2012
Rated 5 out of 5 by ckd1 Excellent Westin
Great hotel in excellent location. High quality facilities and friendly staff. SPG recognition a little average at this Westin, but may relate to high occupancy.
Will definitely return.
March 17, 2013
Rated 5 out of 5 by Reg12 Great Stay
There is not much to say. It has been a while since I have traveled and when I do as in this time I did not think twice as to where I was going to book. Thank you.
August 21, 2012
Rated 5 out of 5 by Dora Great Hotel in an excellent location.
This hotel has it all. Excellent service, location and amenities.Staff were always friendly, polite and extremely helpful.Will definitely revisit.
April 21, 2013
Rated 5 out of 5 by tonyw1 Excellent hotel in a very central location
Has everything you expect of a luxury hotel, located in the middle of Melbourne within walking distance of most things.
July 30, 2012
Rated 5 out of 5 by AFBOYJOE Great Hotel
Great hotel that's well staffed & maintained. Excellent location with loads of things to see & do in walking distance.
December 18, 2012
Rated 5 out of 5 by Nelboy Excellence in Melbourne
My first stay at a Starwood group hotel and it won't be my last. Westin Melbourne quality and location.
April 7, 2013
Rated 5 out of 5 by JerseyJim Tremendous room
Very large, clean, and quiet room. Very close to many attractions within Melbourne.
September 5, 2012
Rated 4 out of 5 by RJS999 Great hotel but Breakfast is disappointing
I always stay at this hotel but I have to say, breakfast is average to below average at best. First of all, it was poorly staffed with only two servers for about thirty tables. The coffee, both a short black and the regular American coffee were just short of terrible. The food overall is pretty mediocre on the buffet, with the weakest orange juice (obviously from concentrate) that I've ever had. For $40 you should be able to get fresh squeezed. Also the room service menu, although interesting selection wise, is completely overpriced. $25 for a small pizza and then a delivery surchage on top of that as well? Come on Westin. I expect better.
August 20, 2012
Rated 4 out of 5 by NathCC Great location, beautiful hotel, mixed service
I've stayed at this hotel several times now and must admit the hotel is one of the best options for Melbourne. It's a fantastic option being close to the theaters, Collins street for high end fashion, restaurants and Flinders Street station too. It's decor is consistent with the Westin brand globally and quite well maintained.
I've had mixed experiences in terms of Platinum benefits and recognition here though and wouldn't count on upgrades. The service has been okay both times, but nothing fantastic. The hotel also doesn't have two bedroom options which can be frustrating.
Overall a consistent performer and a great option for Melbourne.
April 2, 2013
Rated 5 out of 5 by MezC Beautiful hotel
Great location. Staff very friendly & helpful
March 26, 2013
Rated 4 out of 5 by rudi mixed feeling
I stayed many ties t this hotel before and my general rating of the hotel has not changed.
Check-in is efficient but nothing special. No recognition for platinum members.
The rooms are big and comfortable; same for the bathrooms but no special amenities.
No carry bags in rooms what one finds in most Westin hotels
Had lights were not working in room, but it was efficiently fixed by housekeeping. However the TV did not function during my stay
I asked for a room-refresh before I left for dinner and was promised that they would attend after 6:30 pm but when I returned there was nothing done.
Had guests and wanted to have a drink at the bar after 11pm but everything was closed!
Food at restaurant is reasonably good but not of very high standard (food qu.
Platinum recognition is almost non existant at this hotel: no executive lounge, instead a option of 500 points or continental breakfast (a cheap new way of telling the member off from having the usual benefits).
General service at hotel is mixed: efficient, straight forward, mostly firendly but it lacks compassion (maybe Australian way?).
The hotell is convenient and I definately recomment to stay there, but there are too many discrepancies and I would classify it as a 4.5 star hotel.
May 21, 2012
Rated 3 out of 5 by Calfy18 Disorganised
I booked the Westin having been a number of times in the past, largely without issue. The Staff had always been lovely, the bed amazing and the general "feel" of the Hotel quite enjoyable and relaxing.
However, this time I was thoroughly disappointed by the lack of organisation. For the price paid, including upgrading to the Indulge package, to have inclusions (sparkling wine & strawberries on arrival & 4pm checkout) not noted on my account at all was disappointing and not good enough. When you want a relaxing weekend you shouldn't be required to chase these matters up yourself, or point out to staff that they were missing.
In addition, if you are going to offer to "send something up to the room with the hotel's compliments" for a birthday, having already confirmed during the week the name of the guest whose birthday it is, to have the card wrongly addressed *twice* is annoyingly inept. Don't offer these types of inclusions if you can't deliver them correctly. I didn't bother correcting after the second time - it was easier just to eat the chocolates rather than have to fix the mistakes personally.
Finally, whilst most of the staff were cordial and lovely, the phone staff need a reminder that abrupt responses and phone manner is not conducive to quality customer service, and only serves to bring the experience down.
September 22, 2013
Rated 5 out of 5 by Rusty2003 Great Welcome only the start of an excellent stay
Upon arriving at the hotel, I was welcomed by name by the forecourt manager. This excellent attention to detail was followed up some 2 hours later when he asked my son a question (recalling his name). he had only met my son for the first time 2 hours earlier. All staff make you feel welcome and it is this which makes the difference - people!
The room was exactly as I had requested despite being a busy time, with food and the restaurant staff being of top quality.
Check out was a breeze and only took a few minutes. All in all a high quality experience, that has been consistent throughout the numerous times I have stayed at this hotel.
January 7, 2013
Rated 4 out of 5 by TANIRIS This hotel location is one of the best in Melbourne
Unfortunately I had a very poor experience with rude staff(s) at the front desk on my arrival & during my 6 nights stay.
October 11, 2014