Rated 4 out of 5 by wei900113 Smile little more, perhaps?
I stayed here for a night with my partner. Overall experience were great!
The only unhappy experience was during my breakfast in the restaurant. The food were yummy but the service from the server was not that welcoming. None of the server are smiling. There was even one of the server being rude to us when we were enquiring about the billing for breakfast!
Great hotel! Service wise, it definitely has a lot of room for improvement.
August 31, 2013
Rated 5 out of 5 by Nibbsie79 First Class!
I've traveled quite a lot over the years, both domestically and internationally, but I've never stayed at a Westin Hotel before. I was a guest in Melbourne (Collins st) this time around.
I must say, I think I've found my preferred chain. The level of service from the doorman, to the staff in the dining room, and front desk was absolutely first class.
I would have no hesitation in referring my colleagues to the Westin.
May 22, 2013
Rated 5 out of 5 by DASHDS Outstanding features in the heart of the city
The Westin Melbourne is a welcoming oasis in the heart of the city. The staff are friendly and the hotel has a wonderful warm and welcoming vibe.
September 8, 2014
Rated 5 out of 5 by CMarshall CMarshall
I was disappointed that my room rate included breakfast and asked for a rate without breakfast as i had meeting booked for 7am each day outside the hotel.
as it was not possible i changed one of my breakfast meeting to be in the hotel, i paid for my guest and then had to go outside for my next day breakfast but still had to pay for it.
as an SPG member and on business this inflexibility and cost is a detraction.
June 1, 2014
Rated 2 out of 5 by Barnsey38 Heavenly bed, not so "heavenly"
The bed in my room this time (208) was obviously well-worn. Lying on either side resulted in rolling into the collapsed middle of each mattress, with a peak in the middle where the two mattresses butt up against each other. Overall it was extremely hard due to its collapsed nature, and as I was in-house for two nights resulted in very little sleep. Not happy.
July 27, 2014
Rated 5 out of 5 by FCWORLD Treated Like a Family Member, not just a guest
I only get to Melbourne about twice a year, and the Westin is my Hotel of choice due to many factors,including location,comfort, SPG recognition Etc.
The thing that makes this hotel stand out, is the warm and friendliness of the staff and management.
From the moment you arrive, Ian the doorman to the reception staff make you feel like you were there just yesterday , and are part of their extended family.
A great hotel to stay.
February 5, 2013
Rated 4 out of 5 by Cath1962 Westin Collins Street
This hotel is located within easy walking distance to many attractions or trams that can take you where you want to go. It is a clean, well maintained hotel with lovely attentive staff. Backing onto Flinders Lane it is perfect for restaurants and laneway exploring. Brad the Doorman was extremely helpful in suggesting a place to eat at 9.45pm! He didn't disappoint. Will be back.
July 14, 2014
Rated 2 out of 5 by Simon88 Poor execution
Wifi was included then billed...
2 weetbix breakfast with two coffees $40.00....never again
One AFR $3.00 I have never seen this before
Credit card loading.....appalling.
September 4, 2014
Rated 5 out of 5 by LMary fabulous stay ..although
As usual we had a fabulous few days at the Westin Melbourne. Staff were great, Ian in the foyer always helpful and ready to give any information we needed. Don't let him leave the place ever !! One little point was the dirty coffee mugs in our room with pink lipstick still on the rim and tea/coffee stained line inside the cup. House keeping were very prompt to being us fresh cups. Thank you.
June 29, 2014
Rated 1 out of 5 by LaHeff Hotel has very poor service
As a long-standing SPG member I booked a deluxe room for 3 guests for my 60th birthday....room overlooked very noisy street, air-conditioning dials not working and required engineer to fix after we reported it , forgot 6.00 a.m. breakfast order even though it had been rung through night before, no bath amenities for 3rd person. Despite them leaving chocolates for 2 people, the other issues ruined my special celebration.
September 22, 2013
Rated 4 out of 5 by Bob63 Geat hotel for the Australian Open
Our room was very spacious, beautifully presented and clean. Beds were the most comfortable I have slept in for ages. Recently had 4 weeks in Dubai and Europe in 5 star hotels and the beds were awfull compared to this. Great location for access to Melbourne Park for the Australian Open tennis. Restaurant however did not match the other experience - it was overpriced and average only. There is room for improvement there.
January 25, 2013
Rated 4 out of 5 by JoJo64 Fabulous Hotel!!!
The Melbourne Westin met all our expectations. It is very well located in the heart of Melbourne and is close to cultural and leisure activities. The staff are extremely helpful and very friendly. They are especially welcoming of children. They even took the time to remember that it was my daughters birthday...the main purpose of our trip, and organised a special surprise treat for her! An absolutely wonderful stay!!!
July 3, 2012
Rated 3 out of 5 by Jeffcott12 First time negative experience
After many years of staying at the Westin Melbourne, yesterday I checked out and really felt said - the place we have always called home - no longer is providing the same service.
Not much else to say, always loved the hotel but yesterday took the rose colour glasses off and believe next stay in Melbourne will be at a new hotel.
Off to Westin Hawaii in June - hopefully we are not disappointed there also.
May 11, 2014
Rated 3 out of 5 by Platmem01 Most disappointing
Since I stayed here last year, the breakfast has gone from 5 star to 1/2 star. Modest selection of very ordinary produce. 2 choices of the cheapest cheese. Not only that, there is an $8.oo additional charge if you want very unappetizing eggs!!
Out of the 100+ nights I stayed in spg hotels last year, the breakfast at the Westin Melbourne runs a poor last. They really need to lift the bar if they want customers back.
January 30, 2013
Rated 4 out of 5 by Cassie13 Refinement needed
The position of this hotel makes it a winner. However, having stayed there a few times now, the standards are slipping. Constant prompting to service room, (told by reception that Sundays are a late service day!) , lack of replenishment of all amenities, from soap to tea. Also, absent recognition for Platinum status. Having paid for breakfast in the room rate, the complimentary breakfast for Platinum was irrelevant.
May 9, 2013
Rated 3 out of 5 by thomson hammock beds
I know you pride yourself on your Heavenly beds, but in my experience they are really starting to sag and feel more like hammocks. I thought this the last time I stayed and told myself not to stay with you again, but I forgot and rebooked, and then regretted it when I got into bed. I slept so badly. When your beds are fresh and new they are the best in the world. Old and saggy they are the worst.
June 5, 2014
Rated 5 out of 5 by Doug108 Great location for the theater
This centrally located luxury hotel is perfectly located to the prime shopping areas and commercial theaters of Collins St., as well as steps away from Federation Square, and the Performing Arts center of Melbourne, as well as the fine arts national gallery, and all the excitement of the river waterfront as well. The staff and concierge services especially were very helpful with restaurant and theater reservations.
December 13, 2011
Rated 5 out of 5 by Ratnasam A wonderful hotel for a wonderful city.
I've been staying at the Westin Melbourne for multiple-day stays for about 4-5 years now every January. I'm pleased by the quality of the hotel in general, the size and quality of the rooms, and the friendliness of the staff. They have always tried to upgrade me to a corner deluxe room because of my Platinum status, and when they couldn't they gave me a bay window room with a gorgeous view on the Flinders Ln. side.
February 13, 2012
Rated 5 out of 5 by Mcottle Always a great experience
Over the years the Westin Melbourne has provided a consistent and great experience for me every time I've stayed there. The staff is always incredibly helpful and pleasant. The facilities are outstanding and its location cannot be beat.
It's location in downtown Melbourne places it very close to the major businesses, hundreds of great restaurants and shopping.
I highly recommend it for anyone visiting Melbourne.
February 1, 2013
Rated 5 out of 5 by Carolyn8 We had a very comfortable stay
My husband and I stayed for five nights and really enjoyed our stay. The rooms are very comfortable and the location of the hotel in the centre of the city and near the Botanical Gardens and the Yarra is ideal. The staff were excellent, always approachable, helpful, friendly and unpretentious.The breakfast staff remembered us and brought my coffee just the way I like it. We would definitely stay again.
May 11, 2014
Rated 5 out of 5 by SteveJB Great overall experience
The hotel oozes class, sophistication, style and high standards the moment you walk through the doors, and this is immediately reflected by the great customer service provided by staff and the pleasure you gain when opening your door into the very inviting rooms.
August 18, 2014
Rated 4 out of 5 by cristal Very poor booking service
I telephoned your hotel to make a reservation. I did not realise that I was tranferred through to Cork in UK
I wanted to book a package with b/fast and parking and was told that those packages were not available.I booked a deluxe room at $398pn and was advised that it had to be pre-paid, so I did!! I logged onto my computer to ascertain the parking fee and the b/fast cost, and found that the room rate was only $300. I telephoned your hotel again, and insisted that I speak to your in-house reservations.
Your operator was very pleasant and credited my account with $196.
I then discovered that there had in fact been a package available.
I also received an email from Mastercard, offering yet a different rate plus bonus points.
When we checked in I raised this issue with your operator, and asked about your price match quarantee, she advised me to write to the Reservations Manager.
November 16, 2013
Rated 4 out of 5 by Maaw Cbd central
Clean and roomy. Very relaxing. Staff great
September 8, 2014
Rated 4 out of 5 by Bobby1981 Good night stay
Was in Melbourne for a birthday and stayed at the Westin for 2 nights over a weekend in July 2014.
Not quite a 5 star hotel, but it is perfectly acceptable reasonably priced 4 star hotel in a great location.
Addition of some thinner pillows in the room would have been a good touch as all of the pillows were very high!
July 28, 2014
Rated 5 out of 5 by Norcalfamily Great location for Australian Open tennis fans
The Westin Melbourne is a top hotel for amenities and hospitality. The location is perfect for tennis fans and travelers who want to be around a convenient setting - about a mile from the tennis stadium and close to public transit. One would never want to get out of the 'heavenly' beds! The staff was very helpful and polite, especially the concierges. Very nice pool and fitness center for SPG members!
January 29, 2013
Rated 5 out of 5 by fussy1 This hotel has great features
We loved staying at the Westin. The room was roomy, the staff attentive, great breaky and the location was very central. The only fault we had were the pillows. The large ones were too high and the smaller ones were too lumpy. Although the mattresses were amazing. Will still definitely stay again.
August 4, 2014
Rated 4 out of 5 by Tulip67 Beds are awful
Always a classy place. Great staff, great location. Beds are simply awful. They are like mush, no support and you keep getting pushed to the edge because of the support in the middle of the king bed.
August 23, 2014
Rated 4 out of 5 by Richard55 Nice Hotel with some flaws
The hotel is in a great location and is a nice building with nice rooms. Unfortunately, there is no club and dining / bar options in the hotel are exorbitantly expensive. The bed was very comfortable and room quite clean and comfortable. One major weakness is the lack of electrical outlets in the room especially next to the bed and there is no wireless in the rooms. So some basic things are missing.
May 16, 2012
Rated 5 out of 5 by MissYen Hotel staff are very helpful and sincere
I left my credit card at the taxi at the night of arrival on May 7. There was a young man at Concierge named Simon (I forgot his last name) was able to help me to track down the taxi driver and contacted him to return my credit card to the hotel! I was so grateful and surprised! I would like to thank Simon the following day but was told that it was his last day with the hotel on May 7.
May 11, 2014
Rated 5 out of 5 by BuzTrav69 Consistently high standard
I have been visiting the Westin Melbourne for many years. Rooms are large, very comfortable and classically fit out. All staff have very good customer friendly "can help" attitude. Location is perfect for CBD meetings or holiday and nearby choice of city cafes, restaurants and bars within less than 5 min walk.
July 24, 2014