Rated 5 out of 5 by charlie638 Staff with class
My wife and I stay in Westin hotels at least once a year and while the hotel has all the appointments and trappings that you'd expect at this entry level, it's the staff that make the experience--the sixth star in an otherwise five star experience.
June 2, 2014
Rated 5 out of 5 by DiFrWo Great staff
The staff at the Westin are what makes the difference. Every member of staff that I met was polite, helpful and made my stay enjoyable. I will be looking forward to my next vist.
June 4, 2014
Rated 5 out of 5 by Sweetie74 Hotel facilities
The Westin has excellent business centre and meeting rooms, extremely well serviced.
The lobby is great for socialising, casual meals and the free wireless aids business. The restaurant is also excellent from early breakfast through dinner. Finally, the staff are warm and welcoming.
June 1, 2014
Rated 5 out of 5 by Ally45 Loved the experience
Excellent service in beautifully appointed hotel. We had not stay at The Westin for many years and our expectations of the return visit were high. We were pleased to enjoy the experience more than we expected and found the staff very willing and pleasant.
May 31, 2014
Rated 5 out of 5 by PeteNic70 The Westin - Melbourne
Great room, ample space, big bathroom, great shower. Dined at Allegro Restaurant which was lovely and very well looked after. Great location for shows espeically being next door to The Regent Theatre.
June 1, 2014
Rated 5 out of 5 by Chalkie An excellent hotel
From check in to check out I found the Westin experience efficient, friendly and welcoming. An excellent hotel for the solo traveller.
June 3, 2014
Rated 3 out of 5 by DrFox Not at its best
We've stayed here frequently in the past -- ever since it opened. This visit was marked, however, by a rather distinct falling off in standards. We had to work pretty work hard to get SPG Platinum privileges. Service was generally too relaxed (half the room service order forgotten). And there were odd -- un-cosmopolitan -- elements: the restaurant closed at 8.45pm on a Thursday evening and we watched other patrons wander away after discovering the Martini Bar closed up for the night before 10.30 pm (hardly the advertised 'late' for those of us who remember it at 1am). We used to rate this hotel the best in Australia but it is far outstripped by the Westin in Sydney now.
July 6, 2013
Rated 3 out of 5 by ch922455 Nice location but no spg benefits
I stayed at this hotel for two nights. It is in a great location and is a very nice hotel. My issue with this Westin though is they never upgrade you. I was given the usual story -- the hotel is full sorry - and given the room I booked. Another disappointment is that they have no lounge. Most Westins outside of the US have club level lounges, but not this one. So the benefits of being a SPG member are basically zip. [And now I read there will be a 1.5% c/card charge effective Jan 9 2012 ...?]
December 9, 2011
Rated 5 out of 5 by Kate23 Lovely stay at The Westin Melbourne
We stayed at The Westin Melbourne this weekend for a special occasion and were extremely impressed with everything. Our rate included a Westin Room which was very spacious and well-appointed. The bathroom was enormous and luxurious (rain shower, large bath). The rate also included 2 martinis from either the Martini Bar or the hotel lobby (we chose Martini Bar), buffet breakfast and a late check out. Such a beautiful hotel right in the middle of the city with everything you could need and want right at your fingertips. All staff were lovely and referred to us by name- a wonderful touch.
We will definitely be back!
April 29, 2013
Rated 4 out of 5 by DougRockstar Roxburgh Review
responsive and good staff
good spa and pool
June 2, 2014
Rated 5 out of 5 by Jackjack72 Simply-a lovely hotel
We stay often-whenever we are in Melbourne,except those few other occasions when we think we should meet our obligations to our respective clubs.
Our association with the Hotel and it's management and staff has become quite personal.
In a SPG sense Westin Melbourne is our Home Hotel
May 24, 2014
Rated 4 out of 5 by Verhard My stay
Staff are great. Too much buddy type conversations that erode professionalism. SPG's took second place to the public on Mothers day invasion. I was turfed from a table, denied an accompaniment to my coffee and promptly watched other tables being served what I had requested. casual staff on the day not up to standard. Please tell floor staff that guests are not "gents"(a public loo) but gentlemen.Rooms too late in making up.
May 14, 2014
Rated 5 out of 5 by VeryGoodPointsStacey Great Location!
The Westin Melbourne is the perfect hotel in the perfect location. It's very close to the train station and tram stops. The hotel looks very new and modern and is well kept. The atmosphere is very business like.
The rooms are large and comfortable. The Westin Heavenly Beds are great as well. Another great program is the Westin Workout program that allows you to borrow shoes. That was so helpful.
The staff is great in general, but you often have to wait for service in the lobby bar.
I would absolutely return to the hotel if I'm in the area.
April 17, 2014
Rated 5 out of 5 by WBC1947 just a lovely hotel
This is a great 5 star hotel and is in a great location. Very easy to get to and the staff were excellent. The only thing we think should be improved is the lighting in the bathroom,other than that just great.
May 26, 2014
Rated 2 out of 5 by Colin26 Wrongly charged for power adaptor
Enjoyed a very nice night's stay, but all the feeling of well-being and relaxation passed when we received the invoice on return home. There was a $20 'refreshment centre' charge without any identification of what the specific charge was for. The invoice said to contact them if we had a query, but no phone number or email address present on the receipt and the return email bounced!
After some effort got through to Accounts who confirmed the charge was for an international adaptor. Never saw it much less used it. Hotel did say they would reimburse the charge. But the episode detracted from the stay!
April 17, 2013
Rated 5 out of 5 by Retep This hotel is convenient to the Regent Theatre
reason for choosing this accommodation is its proximity to Regent Theatre, currently showing WICKED. Great accommodation combined with a great show.
May 26, 2014
Rated 2 out of 5 by laney Dissapointing
My daughter and I booked a twin room for our special 2 night visit to Melbourne. We were given a king bed only - then we were given a single roll away bed with apologies as the hotel was booked out and couldn't offer us twin room- if I had known this I would have booked elsewhere. The booking and visa card was in my name not my daughters. My student daughter arrived first - they asked her for her credit card for her details then proceeded to use her card for payment and wiped her account out. It took 3 working days to turn this around. She had no money to buy food all day until I arrived around 5pm. The hotel is over rated, expensive and superficial, they even add a dollar donation to your bill for a charity - without even asking you- a bit rude especially it is not the charity that I would give to. Will not stay at this hotel again out of principle. Very unhappy customer.
February 29, 2012
Rated 4 out of 5 by KellyJ Amazing staff
I loved my stay at the Westin, due to the amazing staff always looking after my needs. Clare, the manager on duty, went above and beyond her duties searching for something I required when Service Express was unable to help; and Paul from Conceirge would give me a new list of Melbourne hot spots to visit on a regular basis, and would spend time directing me on how to visit all of the places. These two staff members really created the Westin experience for me, as well as the amazing housekeepers who kept my room beautifully clean and would respond to all of my requests! Very enjoyable stay indeed.
September 2, 2012
Rated 3 out of 5 by Jeffcott12 First time negative experience
After many years of staying at the Westin Melbourne, yesterday I checked out and really felt said - the place we have always called home - no longer is providing the same service.
Not much else to say, always loved the hotel but yesterday took the rose colour glasses off and believe next stay in Melbourne will be at a new hotel.
Off to Westin Hawaii in June - hopefully we are not disappointed there also.
May 11, 2014
Rated 5 out of 5 by DonRACT Impeccable Service as usual.
As a regular to this Hotel I am always impressed with the recognition by the Team from the doorman, reception staff, breakfast chef and Manager. They cannot do enough to make you welcome.
May 23, 2014
Rated 4 out of 5 by DCWESTY Comfort + great location
The deluxe room at the Westin was one of the best hotel rooms we have ever stayed in. Great layout, spacious and amazingly comfortable beds to sink into and snuggle up. We chose the deluxe room with 2 double beds and there was plenty of space for our 2 young children. The hotel itself seemed quite new and was very well presented. The location is excellent - just a short walk to Bourke street Mall, Federation Square and the Southbank precinct.Parking seemed very expensive, but upon reflection, it was charged overnight, so you could leave your car 2 full days for the one fee. Try to get a deal that includes breakfast - as it was quite yummy - the freshly made pastries and muffins were brilliant!
January 7, 2013
Rated 5 out of 5 by Carolyn8 We had a very comfortable stay
My husband and I stayed for five nights and really enjoyed our stay. The rooms are very comfortable and the location of the hotel in the centre of the city and near the Botanical Gardens and the Yarra is ideal. The staff were excellent, always approachable, helpful, friendly and unpretentious.The breakfast staff remembered us and brought my coffee just the way I like it. We would definitely stay again.
May 11, 2014
Rated 4 out of 5 by Cherry Westin Melbourne
This is a beautiful hotel, and I organised a Collins Street view. Despite waiting an extra 20 minutes for the room to be ready after check in time, it was lovely! Deluxe King with Juliette balcony. The bathroom, shower, bed and wardrobe were all amazing.
The only let down was the food. Ordered a Thai beef salad for $28. it came with 5 tiny pieces of terribly cooked meat, and lettuce leaves with a few spring onions thrown in for good measure. Overpriced, tasteless and disappointing.
Apart from the dismal room service dinner, the buffet breakfast was fantastic! The hotel is a lovely stay and staff are attentive and friendly. They even sent up a box of chocolates due to me being a Starwood Member.
April 29, 2013
Rated 5 out of 5 by MissYen Hotel staff are very helpful and sincere
I left my credit card at the taxi at the night of arrival on May 7. There was a young man at Concierge named Simon (I forgot his last name) was able to help me to track down the taxi driver and contacted him to return my credit card to the hotel! I was so grateful and surprised! I would like to thank Simon the following day but was told that it was his last day with the hotel on May 7.
May 11, 2014
Rated 4 out of 5 by Mercer62 Hotel stay
Good deal offered including valet pkg, buffet breakfast and internet. Nice to get an upgrade as we'll.
Didn't sleep well because sooner was too thick and hot. Pillows also to soft. I probably could have rung up for another blanket and firmer pillows but ended up just putting up with it. So probably my fault. Otherwise great stag and very convenient location.
May 11, 2014
Rated 5 out of 5 by Craig71 Lovely hotel in great location
The Westin Melbourne is luxury accommodation in the centre of the city. The rooms are beautifully appointed and very quiet. Food is a bit pricey. Overall great experience.
May 18, 2014
Rated 4 out of 5 by HAILIANG This hotel is classic and awesome!
Fantastic staff greeting and service level, room is great, bed is too comfy to wake up
May 19, 2014
Rated 5 out of 5 by TravelinKen Relaxing Experience and Upscale Hotel
This was my first stay at the Westin Melbourne. It’s a wonderful hotel with friendly, welcoming staff and a feeling of luxury. I was in a King room and it was quite large and had a huge bathroom with separate shower and tub, large mirror, and bath robes. The bed was heavenly and the room was so comfortable and it was great to relax in.
I did order room service for both lunch and dinner and I enjoyed my meals.
The hotel is right in the middle of all of the shopping and restaurants so when you decide to leave the hotel everything is near by. I don’t have much to say because I just enjoyed everything about the hotel and the location. I didn’t want to check out as I had to leave for a conference at another hotel.
December 4, 2013
Rated 5 out of 5 by scc3 perfect location
Room was spacious and comfortable.
Hotel is perfectly located we could walk everywhere or catch a tram if need be.
We will be back again shortly
May 18, 2014
Rated 4 out of 5 by TheShrink Mostly great, a few areas for improvement
The receptionist was a little over-formal, as tends to be the Melbourne style. However ,we were given a pleasant SPG room when I pointed out my membership. Room very comfortable, with good large TV and lovely bathroom. Had a feeling that the Heavenly Bed mattress was starting to get a bit soft towards the edges.The buffet breakfast was good but I thought there could've been more variety of muesli in a city famous for its cuisine. A lovely feature of this pool is the underground pool/spa. But the pool could've been cleaner and the spa was lukewarm - what's the point of a lukewarm jacuzzi? Finally, the water pressure in the change-room shower was poor and the fittings very 1990 - time for some renewal, I think.
February 2, 2013