Rated 5 out of 5 by Passby Excellent experience since the entrance
Westin MEL is one of the few hotels that provide me unforgettable experience since my first step into it. Professional concierge, warm staff. Room is nothing to complain, still the only point not make this trip perfect. As platinum I was expecting an upgrade to standard suite as what I had rest of the world of SPG, however unluckily not here. Even though this Westin is highly worth recommend. Only would be it perfect than excellence if I might have the chance to check the top of the top hotels, I may rate the room also with 5 stars. Anyway it with the price.
September 1, 2013
Rated 5 out of 5 by Sweetie74 Hotel facilities
The Westin has excellent business centre and meeting rooms, extremely well serviced.
The lobby is great for socialising, casual meals and the free wireless aids business. The restaurant is also excellent from early breakfast through dinner. Finally, the staff are warm and welcoming.
June 1, 2014
Rated 5 out of 5 by paul577 great for what it is....
While it is a pity that there is no lounge here, thereare a variety of other options for drinking/dining, both within and outside the hotel. I have stayed here many times...perhaps 30&...over the years.. It is extremely welcoming, great staff, extremely comfortable rooms, great beds. The location on Swanston and Collins may worry some prospective guests because of traffic/ trams..but double glazing blocks the noise . The rooms with Juliette balconies are paricularly nice and especially those at the Flinders Lane end of the hotel. Convient for everything
January 1, 2012
Rated 5 out of 5 by charlie638 Staff with class
My wife and I stay in Westin hotels at least once a year and while the hotel has all the appointments and trappings that you'd expect at this entry level, it's the staff that make the experience--the sixth star in an otherwise five star experience.
June 2, 2014
Rated 4 out of 5 by Verhard My stay
Staff are great. Too much buddy type conversations that erode professionalism. SPG's took second place to the public on Mothers day invasion. I was turfed from a table, denied an accompaniment to my coffee and promptly watched other tables being served what I had requested. casual staff on the day not up to standard. Please tell floor staff that guests are not "gents"(a public loo) but gentlemen.Rooms too late in making up.
May 14, 2014
Rated 5 out of 5 by Ally45 Loved the experience
Excellent service in beautifully appointed hotel. We had not stay at The Westin for many years and our expectations of the return visit were high. We were pleased to enjoy the experience more than we expected and found the staff very willing and pleasant.
May 31, 2014
Rated 4 out of 5 by Hakka Central and personal
Staff are excellent
Location is very good
Service over all is very good
Concierge are excellent
Beds are comfortable
Rooms clean although bathrooms dated
June 5, 2014
Rated 5 out of 5 by DiFrWo Great staff
The staff at the Westin are what makes the difference. Every member of staff that I met was polite, helpful and made my stay enjoyable. I will be looking forward to my next vist.
June 4, 2014
Rated 5 out of 5 by KarenJB Friendliest hotel I have ever stayed at
The staff were lovely and very friendly. Nothing was too much trouble and the beds really were heavenly!
June 6, 2014
Rated 5 out of 5 by PeteNic70 The Westin - Melbourne
Great room, ample space, big bathroom, great shower. Dined at Allegro Restaurant which was lovely and very well looked after. Great location for shows espeically being next door to The Regent Theatre.
June 1, 2014
Rated 4 out of 5 by Crawford Great potential
My hotel experience was reasonably enjoyable. I was a little disappointed with the value of the hotel and extremely disappointed with the food. I decided to try the hotel restaurant Allegro and my meal was far from what I would expect. The buffet breakfast was satisfactory but nothing more. Overcooked and food left too long to sit and dry out. Overall this really dampened my experience. The room was reasonable but I also had a deluxe which I felt was fairly standard compared with other hotels I have stayed in, not really worth the extra cost.
April 5, 2013
Rated 5 out of 5 by Chalkie An excellent hotel
From check in to check out I found the Westin experience efficient, friendly and welcoming. An excellent hotel for the solo traveller.
June 3, 2014
Rated 3 out of 5 by Jeffcott12 First time negative experience
After many years of staying at the Westin Melbourne, yesterday I checked out and really felt said - the place we have always called home - no longer is providing the same service.
Not much else to say, always loved the hotel but yesterday took the rose colour glasses off and believe next stay in Melbourne will be at a new hotel.
Off to Westin Hawaii in June - hopefully we are not disappointed there also.
May 11, 2014
Rated 5 out of 5 by Carolyn8 We had a very comfortable stay
My husband and I stayed for five nights and really enjoyed our stay. The rooms are very comfortable and the location of the hotel in the centre of the city and near the Botanical Gardens and the Yarra is ideal. The staff were excellent, always approachable, helpful, friendly and unpretentious.The breakfast staff remembered us and brought my coffee just the way I like it. We would definitely stay again.
May 11, 2014
Rated 4 out of 5 by patty a great hotel in Mel
the one and only Starwood property in Mel CBD, with the uprising of other competitors in Mel. Westin offers refurnished rooms. However, they need to pay more attention to cleaning like the windows are dirty and the coasters in the bathroom I wonder how long they haven't been changed with all the water marks and stain on it.
as a Platinum member def. not as much recognition as the other Starwood hotels, may b it's due to high occupant rate.
The late night supper- Pumpkin soup that I ordered came in cool not even warm very disappointed.
May 2, 2013
Rated 5 out of 5 by Jackjack72 Simply-a lovely hotel
We stay often-whenever we are in Melbourne,except those few other occasions when we think we should meet our obligations to our respective clubs.
Our association with the Hotel and it's management and staff has become quite personal.
In a SPG sense Westin Melbourne is our Home Hotel
May 24, 2014
Rated 5 out of 5 by MissYen Hotel staff are very helpful and sincere
I left my credit card at the taxi at the night of arrival on May 7. There was a young man at Concierge named Simon (I forgot his last name) was able to help me to track down the taxi driver and contacted him to return my credit card to the hotel! I was so grateful and surprised! I would like to thank Simon the following day but was told that it was his last day with the hotel on May 7.
May 11, 2014
Rated 3 out of 5 by Ammi Great hotel...pathetic staff
I am a Platinum member and checked in on Oct 10th. I assumed I would be upgraded but no such luck. I found it exceptionally unusual that they claimed they were at 100% occupancy and therefore could not upgrade me. The hotel has no lounge, no happy hour....no happy staff either. There is no free breakfast. I took 500 starpoints. I told the staff that I needed to check out one day later and they confirmed it. Only to find that they sent me the bill and and email message asking why I had not yet checked out. The room was not cleaned on one day. The day I checked out, I asked for milk for my tea and got it about 40 minutes later.
All in all, i would not recommend this hotel. Unhelpful staff, no recognition if you're platinum, bad Service Express experience.
October 16, 2012
Rated 5 out of 5 by Spaceman Crazy nice hotel
After having amassed Starpoints for several years I finally redeemed for a 5-night stay and I was not disappointed. Granted this category of hotel is not one I usually stay at; I felt so underdressed to virtually all other clientele that were there - but that didn't seem to bother any worker there. The staff were excellent, the room and location were both amazing, and my bill was settled with 100% accuracy upon check-out. My only minor complaint is that the in-room internet signal strength was not particularly good. We were busy in Melbourne so did not really check out any of the facilities, but I would bet they'd be on par with other Westin properties in this category. Definitely 2 thumbs up. It was a great part of my experience in this first class city.
April 28, 2013
Rated 5 out of 5 by Kate22 This hotel offers exceptional service and attention to detail.
We spent a wedding anniversary there. From the celebratory chocolates we found in our room upon arrival to the courtesy we received from not only concierge, valet and even housekeeping- we were never let down. Our bed was incredibly comfortable and being located on the 6th floor ensured the street noise was kept to a minimum which contributed to an amazing nights sleep. Even the gluten free requirements for my husband at breakfast in the morning were attended to as much as possible. I would highly recommend this hotel to anyone!!
December 19, 2011
Rated 4 out of 5 by DougRockstar Roxburgh Review
responsive and good staff
good spa and pool
June 2, 2014
Rated 5 out of 5 by WBC1947 just a lovely hotel
This is a great 5 star hotel and is in a great location. Very easy to get to and the staff were excellent. The only thing we think should be improved is the lighting in the bathroom,other than that just great.
May 26, 2014
Rated 5 out of 5 by cywy A guaranteed good time
When I went here, they summed up what good service was all about. The valets would remember where we were going to each day and would confirm our arrival and departures for the next day. The room service was always prompt about asking if we wanted out ice "Chilling or Drinking". It was conveniently located. Our arrival coincided with Australia Day and we were able to watch the parade from our hotel room. The Australian Open was also happening and we were so close to that as well. I would recommend this property in a heart beat.
February 16, 2013
Rated 5 out of 5 by Susie25 Bliss on Collins
I recently spent two Nights in a Westin Spa Studio that occupied a corner space with great views overlooking Swanston and Collins Street. Love everything about this hotel! The extraordinary service starts the moment you pull up in your vehicle. The hotel management are to be congratulated for the way in which they ensure staff are helpful and courteous at all times. Nothing is any trouble for this hotel's staff - a rare find indeed. I couldn't imagine staying anywhere else in Melbourne! Oh, and the beds......absolute bliss.
October 21, 2013
Rated 4 out of 5 by Mercer62 Hotel stay
Good deal offered including valet pkg, buffet breakfast and internet. Nice to get an upgrade as we'll.
Didn't sleep well because sooner was too thick and hot. Pillows also to soft. I probably could have rung up for another blanket and firmer pillows but ended up just putting up with it. So probably my fault. Otherwise great stag and very convenient location.
May 11, 2014
Rated 4 out of 5 by Fabash Our room was very comfortable
As mentioned, our room was very comfortable. The bed was magnificent.The staff at front of house was very welcoming and accommodating. We were let down by the quality of the buffet breakfast, especially because of the cost. We expected something much better. The valet parking service was also a let down. Even with 1/2 an hour notice, we came out to find that the car wasn't there - and it had not even been sent for. Overall, it didn't turn out to be quite the 5 star service that we have experienced elsewhere in Melbourne
September 26, 2013
Rated 5 out of 5 by crb75 Central Location
Very good hotel. Location is very central to everything you need in Melbourne.
Good sized, comfortable and modern rooms - nice sized bathrooms as well.
Excellent and friendly staff.
Breakfast buffet ok, but several levels below the competition.
Minor nuisances: the power points beside the desk don't fit my standard apple laptop power adaptor, the TV remote/system is slow and horrible to use and the lift key card is often over sensitive. All minor issues that don't detract from the overall positives of the hotel.
December 26, 2013
Rated 5 out of 5 by AMDH Another perfect stay
Another fantastic stay at this hotel. Very impressed by the Porters, from the initial welcome, to the goodbye, they were extremely attentive and extremely knowledgeable.
I was very impressed that they sent out bags straight up to our room without even asking for any details - It wasn't until I was in the room that it clicked, "how will they know where to take out bags?!" as we were leaving for a late lunch, I briefly asked the Porter about our bags. They knew exactly where it was going and who I was. Very impressed!
This little act made the entire stay even more enjoyable because it gave a sense of belonging and welcomeness.
Once again, another perfect stay - There is no decision to make when choosing accommodation in Melbourne - it's guaranteed to be The Westin.
July 22, 2012
Rated 5 out of 5 by Retep This hotel is convenient to the Regent Theatre
reason for choosing this accommodation is its proximity to Regent Theatre, currently showing WICKED. Great accommodation combined with a great show.
May 26, 2014
Rated 5 out of 5 by sarmc1 Melbourne`s Finest
I have stayed at a lot of hotels around the word, and the Westin Melbourne is definetly in my top ten. Amazing rooms, Exccelent Food and Service, Located in the best part of the city and most importantly some of the kindest most helpfull staff in the business. I dont reccomend hotels lightly and more often you would hear me warning people of places not to stay, but the Westin Melbourne deserves a reccomendation for all the wonderfull experices i have encounted there over the years. dont think about it. Just book it!
December 25, 2012