Rated 5 out of 5 by Mel13 Superb Hotel
Convenient location in the CBD near all shops and transport. Excellent breakfast included with the room. Stayed here before and will return again.
October 17, 2012
Rated 5 out of 5 by BBB2012 Westin Melbourne
Great hotel, located close to great shopping, dinning and transportation options. Staff is very helpfull and the rooms are extremely comfortable.
December 25, 2012
Rated 5 out of 5 by Albatross Lounge
What a shame this hotel does not have an exec lounge like the one in Sheraton on Park or Le Meridien Picadilly.
Excellent for Platinum members
December 12, 2012
Rated 5 out of 5 by Zita61 Smiling service that makes you feel special
First contact - the smiling valet parking people - yes folks, country bumpkin is overwhelmed and enjoyed the experience immensely
May 9, 2013
Rated 5 out of 5 by Linda2012 Great hotel
This hotel is in a great location. Rooms are very bright, spacious, clean and comfortable.
Hotel personnel were courteous and helpful.
January 12, 2012
Rated 5 out of 5 by ArtS Great Hotel in a Great Location
I was greeted by friendly staff at the door, friendly staff at check-in and when I needed some assistance with something in the room, the service was prompt and friendly. Staff seemed to genuinely focus on customer service and to be in a pleasant mood. I sat in the lobby for a while waiting for a friend. I was politely asked if I wanted to order any beverage, but when I said I didn't and was just waiting for a friend, I was politely welcomed to do so and not repeatedly asked the same question. The room was lovely, clean, warm and well appointed. The bed was comfortable and linens were crisp. The bathrobes and towels were soft. I had breakfast at the hotel and have to say that the staff were trying really hard, but seemed a little under-staffed for the crowd and needed one or two people more. Having said that, they were also friendly and pleasant. The coffee took ten minutes, which for a business day was probably a bit too long, but when I explained my time constraint, they made an effort to get me my breakfast (I ordered al la cart) quickly.
This is my favourite hotel I Melbourne and a genuinely nice place to spend time if you have a few hours to kill on site.
May 8, 2013
Rated 5 out of 5 by Plat75 The only place to stay in Melbourne
I travel a lot and spend up to 5 months a year in Hotel's yet coming the the Westin in Melbourne feels like home and not a hotel.
December 24, 2012
Rated 5 out of 5 by Misho Impressed
It is very rare that I am impressed with a hotel. Great feel, lovely big bathroom, service at the front desk was impeccable.
October 9, 2012
Rated 5 out of 5 by narikjar Staff is very friendly and helpful
Right from front desk, concierge, bell man, taxi guys and reservations - all were very customer service oriented.
April 25, 2013
Rated 4 out of 5 by Hitec03 Good location, great service
The hotel is in a great location for business and pleasure, staff were very helpfull and the rooms lice and large.
August 11, 2012
Rated 5 out of 5 by SJP777 Outstanding!
One of the best Westin properties I've stayed in. Fabulous four night stay for the first week of the Aussie Open.
January 18, 2013
Rated 5 out of 5 by Glin This hotel gives me happiness
My wife & I are frequent travellers, we always enjoy our stay in Westin Melbourne whenever we visit Melbourne
December 24, 2012
Rated 5 out of 5 by TonyL Outstanding Service
Was extremely happy with my room, the facilities and the attitude of the staff. Can't recommend more highly.
October 14, 2012
Rated 4 out of 5 by Tish15 Perfect Location
Perfect location right in the heart of Melbourne city. Comfortable, well appointed rooms of a generous size.
October 24, 2012
Rated 3 out of 5 by jsam69 Business Stay
Good location, good polite staff, lack of eating choices and poor internet speed.
June 4, 2013
Rated 5 out of 5 by RTowers New Year's Eve stay
Used my SPG points to book an overnight stay during the very hectic New Year's Eve period.
A bit peeved that this hotel recently made it difficult to do online booking using points if you have children so I had to get help from SPG online customer assistance which was great.
We stayed here last Easter (see old review April 2012) and thought it best to try things out for NYE. Took advantage of the upgrade offer from Westin room to City room for $15, same size room but two floors higher - not much difference to us.
Staff were clearly stretched as they made mistakes in our booking and resulted in delays during the breakfast service but it was understandable since this was their busiest time of the year. The staff members involved were apologetic and took pains to explain the delay and make up for the mistakes, which displayed fantastic customer service in my opinion. We enjoyed being near Fed Square to view the midnight fireworks, and to have a swim in the indoor pool the day after. And of course we enjoyed the creature comforts of the room which allowed us to briefly entertain family members who dropped by.
Now I need to accrue more points to book the next NYE stay in this hotel.
January 2, 2013
Rated 5 out of 5 by steve2012 Very nice hotel, centrally located
Lovely hotel that is well located with great rooms and nice staff. Had a great time there. Thanks to all
February 26, 2012
Rated 3 out of 5 by Lfrequenttravel Average at best
Staff was not at all accommodating , room was unsatisfactory and no recognition as platinum member
March 10, 2013
Rated 5 out of 5 by sheldon Westin Melbourne
Perfect location for Central Melboune. Comfortable room and top service at all times
March 10, 2013
Rated 5 out of 5 by Dm1960 Well trained staff
We stayed here for 3 nights at the end of a 3 week stay in Australia having stayed in various places and types of accommodations. The Westin was a pleasant surprise in terms of helpfulness of staff and excellent service. The hotel was conveniently located in the middle of the city. Two or three comments. Elevator not terribly user friendly for first time users with card key. Many first time users trying to figure out how to get to their floor. Thankfully some veterans on the elevator helped each other out. Next, we were located on a lower floor and not a good move in terms of street noise. Definitely some funky things and music coming from below in the middle of the night. Third, I also do not really enjoy getting all of the hotel info by the television. We could not even make a call out to reception for a wake up call without trying to reference the tv. One just does not want to deal with the logics of information from the tv. Perhaps this is age indicative, but I suspect there are not too many 20 year olds staying at this type of hotel. I suggest back up with basics the old fashioned way with paper. I ended up having to use my cell phone to call reception to much of a struggle with the "compendium".
February 24, 2013
Rated 3 out of 5 by Jill1 Service
Service in restaurant for breakfast and dinner totally unacceptable.
May 8, 2013
Rated 5 out of 5 by MSSS Allegro- lovely relaxing lunch
Had a birthday lunch with family at Allegro.
The restaurant is situated in the Westin Hotel which is very modern and elegant. the restaurant is situated on the first floor overlooking the City Square and Collins Street.
The staff were all exceedingly polite, courteous, helpful and knowledgeable.
We had five young children in our family gathering and their children's menu meals were very generous in proportion and well presented. They would have amply satisfied an adult appetite. the kids all enjoyed their meals very much. The service the children received was equal to the very good service that we received.
Our meals were presented beautifully and were generally of a very good standard. The desserts were a little disappointing. We did not expect to see canned fruit on a dessert in a restaurant of this calibre.
That said, we would certainly go back to Allegro. It is well staffed and has a good atmosphere.
We belong to the Starwood Privilege program which adds terrific value to dining at any Starwood Hotel, resort or restaurant. Membership is well worthwhile as it provides a 50% discount of food purchases and 15% off beverages. With a party of 11, this made for a very affordable lunch in a top hotel.
January 22, 2012
Rated 4 out of 5 by AgtFoxMulder Great location. Just a great hotel.
If you are staying in Melbourne there is only one place to stay, THE WESTIN.
January 1, 2013
Rated 4 out of 5 by paradise1122 Great hotel & locaton however soft bed is terrible
Bed was too soft in-turn we were unable to sleep. Everything else was fine.
September 19, 2012
Rated 4 out of 5 by Glin Locality of the hotel excellent
Your check-in & check-out staff could be better trained for proficiency
November 2, 2012
Rated 4 out of 5 by Hoyley the hotel is ideally located in central melbourne
all was good except there was a shortage of tea and sugar in the room
January 2, 2013
Rated 4 out of 5 by Boka Great location, rooms and service
Only drawback is old and not enough equipment at fitness centre.
November 4, 2012
Rated 5 out of 5 by pinkie33 Fantastic hotel
Very welcoming. Very comfortable rooms.
May 18, 2013
Rated 4 out of 5 by Will04 The hotel is flexible to my request and helpful
The hotel is flexible to my request and helpful. Thanks.
January 2, 2012
Rated 5 out of 5 by Gabi Great services
Like the staff very friendly, very professional !
January 11, 2013