Rated 3 out of 5 by ZorroLong Need improve service
Although the scene is quite nice and the transportation is convinient, the service should be improved to match westin's reputation.
Firstly, when I entered my room, I couldn't find razors and toothbrushes. Obviously, Westin had forggoten to prepare the basic equipments. Unbelievably, Westin could make this kind of mistake.
Secondly, I spent more than 20 minutes on waiting for the toothbrushes. The service efficiency should be improved, too.
April 5, 2015
Rated 4 out of 5 by EONE2 Great for Business and Exploring
The comfort of the hotel and the great location relative to Melbourne attractions makes this hotel tough to beat. Staff is excellent as are the accommodations. Book at least a few weeks in advance otherwise the rates are astronomical.
March 30, 2015
Rated 2 out of 5 by longstay2013 a fall-off in standards
Room eas dusty. This was evident when I moved some furniture in order to find a bedside power point.
Breakfast was poor and did not provide value for money. Some of the cut kiwi fruit was more akin to a swede. Hot food was not fresh. and service was poor at breakfast.
Reception on arrival left something to be desired.
Conciege was good.
The hotel had the poorest feel good factor of those we stayed at during a 4 week visit to Australia.
February 20, 2015
Rated 4 out of 5 by TGrec17 Amazing breakfast, good rooms, okay service
We came during the week of the Australian open. The place was PACKED! Unfortunately there was only so much the hotel could do to recognize our Platinum status and of course didn't get upgraded or taken care of. It was only when I followed up could they even move me to a room with 2 double beds. That was good enough for me as I don't like to be a snobby SPG member. The best part about this hotel is the breakfast. It was absolutely phenomenal. That alone was worth it for me.
February 19, 2015
Rated 5 out of 5 by Kyokai This hotel makes you feel one of the family
Of all the places we stay, this hotel offers the overall best experience. From the friendly and helpful check-in to your check-out. Nothing is a problem and the in-house facilities are superb. Although the hotel is surrounded by some of the best restaurants in Melbourne, the in-house restaurant challenges them all with the quality of its food and service . An all round superb hotel - our home away from home!
January 13, 2015
Rated 5 out of 5 by rsv947 Sense of Summer package
We had a great stay at Westin Melbourne. Sense of Summer package included valet parking, full buffet breakfast at Allegro, 2 cocktails, WIFI access, late checkout and unlimited inhouse movies. This was a great mini treat for my husband and I, left the kids with the grandparents and indulged in some couple time. The hotel room we got was a corner suite, which overlooked St Paul's Cathedral and Eureka Towers from afar. Unable to fault the hotel and its staff. It was wonderful to feel special even just for a night. If there was something to fault, I would say that check in staff could have explained the package more clearly and she forgot to give us our complimentary vouchers for the cocktails which the Lobby Bar needed. Also the keyless card that is needed to use in the lift/room played up a couple of times and we needed to front desk to fix this twice. Would definitely recommend this hotel.
January 11, 2015
Rated 5 out of 5 by boss6 Recent stay
The arrows on the plastic keys need to be more definite, its very hard to see which way to insert them, into the doors,
Always confused by the issuing of rooms, i requested an interconnecting room for my husband and I, and our daughter i was told there wasn't one available so the next best thing was two rooms, then when we arrived we were given a room which was part of an interconnecting room , the other side was booked out, so two parties who didn't know each other were assigned a room with connectivity, availability, Why, ? we doidnt get what we wanted and the other party wanted a single room, It did not make sense,
December 21, 2014
Rated 4 out of 5 by Hengeman Great location
A very pleasant hotel in a great location.
December 10, 2014