Rated 2 out of 5 by boxalldg Unacceptable Door Noise
A major issue with the Westin Melbourne is the high level of door slamming noise. You need to update your door closing mechanisms so the doors don't slam shut. You need to train your staff to quietly shut the doors when servicing rooms not just allow the doors to continuously slam loudly. I will not be using the Westin Melbourne again till the issues are resolved.
August 17, 2014
Rated 5 out of 5 by Sabina77 The Best Hotel in Australia
I frequently stay at the Melbourne Westin and cannot speak more highly about how wonderful it is. The staff are very caring and no request is too much for them. The accommodation is also always lovely with lots of small tokens like free bottles of water in the room and magazines available. One visit knowing it was my daughter's birthday we were given a lovely plate of pastries delivered to the room. I would recommend this hotel over any others in Melbourne. You will be guaranteed a memorable stay.
August 15, 2014
Rated 5 out of 5 by Burnbank Very comfortable quiet rooms great location
We have stayed at the Westin a few times now and can recommend it highly for consistent quality and service. The rooms are large and the beds are very comfortable. We were delighted with some complimentary wine and small box of chocolates when the staff knew it was our wedding anniversary. Will defintely come back again for a special occasion
August 11, 2014
Rated 4 out of 5 by Barbiest Hotel has the most comfortable beds EVER
We loved our stay, staff were warm and friendly, rooms were beautiful and clean and the beds were like sleeping on a cloud. Will be back for sure.
August 11, 2014
Rated 5 out of 5 by BaliRoss The reason I call The Westin Melbourne "Home"
I've been a regular guest staying in The Westin, Melbourne since it opened.
I love the location, the building, the rooms, the staff and the facilities.
This is what a CBD hotel should be!
Great service, great ambience and great people!
August 10, 2014
Rated 5 out of 5 by Ozemum Excellent features in great central location
Fantastic hotel with very friendly & helpful staff who made us feel very welcome. We arrived early, left our bags at the hotel & went out. The hotel called us to let us know as soon as our room was ready so we were able to freshen up before attending a matinee performance. It was mentioned that my husband was celebrating a special birthday & when we returned there was a lovely surprise of a dessert platter in the room. A really nice touch!
August 7, 2014
Rated 4 out of 5 by ziggys a couple of minor issues
all good as expected from staff and comfort. Major issue is the in room TV. The sound system with speakers at the rear is atrocious and is almost unbearable. I feel sorry for the people in the next room with the booming from our tv ,even on low volume. Also in this day and age HD TV is considered normal on channels where it is available and this is also of concern in a hotel of this rating.Even a 3 star motel has this available.
August 7, 2014
Rated 5 out of 5 by GETAWAY2 Great weekend away.
Great location. Great room size, comfy beds, pillows. Staff very obliging and informative. Would definitely stay again.
August 8, 2014