The Westin Melbourne

  • 205 Collins Street
  • Melbourne,
  • Victoria
  • 3000
  • Australia
  • Mapa

Tarifas y habitaciones

  • Para hospedajes de más de 90 días, llame al 866-539-3446.
  • Solamente puede reservar con 550 días de anticipación.
  • Vuelva a revisar las fechas.
1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 4.3 out of 5 by 468 reviewers.
Rated 1 out of 5 by The worst Westin The front desk staff was rude and this was the worst Westin I have stayed at from more than 30 countries! November 12, 2012
Rated 5 out of 5 by Great Staff The entire staff were most helpful, from front desk, to the concierge (special thanks to James), to housekeeping, to the doorman. Location is also a definite plus. November 8, 2012
Rated 4 out of 5 by Good, but little things... Enjoyable stay. Nice, well located, clean hotel. Makes for an 'easy' stay. One thing - paying for WiFi I don't understand. WiFi today should be as expected as a clean room within a hotel of this level. November 6, 2012
Rated 4 out of 5 by Great location, rooms and service Only drawback is old and not enough equipment at fitness centre. November 4, 2012
Rated 4 out of 5 by Locality of the hotel excellent Your check-in & check-out staff could be better trained for proficiency November 2, 2012
Rated 5 out of 5 by Great service Our thanks to Paul at concierge desk, friendly and patient, very helpful tips and sightseeing recommendations. Our stay was made all the better with his help. BUT, don't understand need for in-room WiFi charge policies, it's a free service almost everywhere we have traveled (we did forego the 250 points option). . October 29, 2012
Rated 4 out of 5 by Perfect Location Perfect location right in the heart of Melbourne city. Comfortable, well appointed rooms of a generous size. October 24, 2012
Rated 4 out of 5 by Great hotel but room service completely over rated We have a new baby and thought we'd be ok having room service for tea every night. Serves we're far too small and my Asian noodles were flavourless to say the least. Plus, who charges $8 to deliver food to ur room? Absolutely ridiculous. Other than this, as always, a beautiful hotel. October 23, 2012
Rated 5 out of 5 by Great location The end to end process was so good. Booking over the phone, check in and the offer for the discounted breakfast. Room was clean and comfortable... enjoyed my stay. And the gym was terrific October 21, 2012
Rated 4 out of 5 by No free wifi in room wifi should be available for free in rrom. Business office was very good. As a Platinum SPG I should have been offered com[limentary breakfast - not done on my first visit; done on my second visit. October 20, 2012
Rated 5 out of 5 by Superb Hotel Convenient location in the CBD near all shops and transport. Excellent breakfast included with the room. Stayed here before and will return again. October 17, 2012
Rated 3 out of 5 by Great hotel...pathetic staff I am a Platinum member and checked in on Oct 10th. I assumed I would be upgraded but no such luck. I found it exceptionally unusual that they claimed they were at 100% occupancy and therefore could not upgrade me. The hotel has no lounge, no happy happy staff either. There is no free breakfast. I took 500 starpoints. I told the staff that I needed to check out one day later and they confirmed it. Only to find that they sent me the bill and and email message asking why I had not yet checked out. The room was not cleaned on one day. The day I checked out, I asked for milk for my tea and got it about 40 minutes later. All in all, i would not recommend this hotel. Unhelpful staff, no recognition if you're platinum, bad Service Express experience. October 16, 2012
Rated 5 out of 5 by Outstanding Service Was extremely happy with my room, the facilities and the attitude of the staff. Can't recommend more highly. October 14, 2012
Rated 2 out of 5 by Unsatisfactory check in services with no lounge service I have to say the location and the rooms of Westin Melbourne is excellent. However, the check-in service is not satisfactory. As a platinum memeber, it is expected to stay on a high floor. Unfortunately, the staff offered a 2nd floor room which was facing the main street. I could hear the noise of the tram clearly (the tram runs till midnight). So later on, I had to request the front desk staff to help re-arrange another room which was inconvenient to us. Also, there is no lounge in this hotel and this is another drawback of this hotel (no lounge service and breakfast served). October 12, 2012
Rated 3 out of 5 by A bit below my expectations for a Westin. A bit below my expectations for a Westin. Just too corporate and not a personal feel. No one was rude but just not overly friendly. I don’t think I would not stay here again. SPG does not mean much to them here and they do not have a club for or floor for SPG members. October 11, 2012
Rated 5 out of 5 by Always good service. We always go back to the Westin because the service is so good.Staff are always friendly.Nothing is too much trouble.Location ,rooms,food etc are very important but attitude of the staff sets Westin Melbourne apart. October 10, 2012
Rated 5 out of 5 by Impressed It is very rare that I am impressed with a hotel. Great feel, lovely big bathroom, service at the front desk was impeccable. October 9, 2012
Rated 4 out of 5 by Bad customer service I love the hotel it looks really nice and great facilities but every aspect of the hotel changes moment the people who serve you does not make you feel welcome or show any kindness towards there guest , so far this is the worst service I have experienced at any front desk I have walked in to get my self checked in and to check out , for a five star GSA I felt the service was really really pour except for the room service agent & the porters who was friendly and nice to us. Overall I was satisfied with your room and the rest of the facilities but who ever who's in charge of your front office team needs a wake up call and get there staff up to five star service and even after when i was talking to my colleague he even mentioned about the same issue he experienced when he stayed with you couple of months ago. So it is pretty obvious you need to step up on your service level and take it bit more serious. October 6, 2012
Rated 5 out of 5 by Fantastic Hotel ! What a fantastic time i had at the Westin. Excellent location. Staff are so helpful and friendly. I would hightly recommend this hotel to anyone visitng Melbourne. Regards Anna. Ireland October 1, 2012
Rated 5 out of 5 by Very happy As a frequently traveller within Australia, I can compare and contrast the service, value and consideration of many Hospitality Service providers. The Westin Melbourne is the Number 1, 5 Star Motel in Australia. From, booking to arrival to checkout and everywhere in between the service exceeds expectations and the staff are professional, genuine, warm and friendly. The Westin Melbourne sets the standard for customer services excellence in it's industry in Australia. September 30, 2012
Rated 5 out of 5 by Westin Melbourne Staff Exceptional staff and service. Reservation staff, friendly and audible over the phone compared to most other hotels, especially Regina and Grace. From the doorman Ian to the breakfast chef Jerry, I always feel very welcome. My Favourite Hotel in Aus. September 25, 2012
Rated 4 out of 5 by Great comfort Great comfort and excellent service September 24, 2012
Rated 5 out of 5 by Concierge Excellence! Ian is an absolute force to be reckoned with when it comes to customer service. His calm, efficient manner simply makes things happen before you even ask. Nothing is too much trouble and it is obvious he has immense passion for his role at the Westin Melbourne. He has made it impossible for us to consdier staying anywhere else! September 19, 2012
Rated 4 out of 5 by Great hotel & locaton however soft bed is terrible Bed was too soft in-turn we were unable to sleep. Everything else was fine. September 19, 2012
Rated 4 out of 5 by what is a suite room? I am a quite disappointed to use the suite upgrade and end up with a spa studios room even I said firmly that I need a suite not a spa room. For me, suite should have sperate living room and bed room. do not need a standard room with a bigger bathroom. September 16, 2012
Rated 5 out of 5 by Tremendous room Very large, clean, and quiet room. Very close to many attractions within Melbourne. September 5, 2012
Rated 4 out of 5 by Amazing staff I loved my stay at the Westin, due to the amazing staff always looking after my needs. Clare, the manager on duty, went above and beyond her duties searching for something I required when Service Express was unable to help; and Paul from Conceirge would give me a new list of Melbourne hot spots to visit on a regular basis, and would spend time directing me on how to visit all of the places. These two staff members really created the Westin experience for me, as well as the amazing housekeepers who kept my room beautifully clean and would respond to all of my requests! Very enjoyable stay indeed. September 2, 2012
Rated 5 out of 5 by Excellent hotel I have always enjoyed this hotel It is well located and comfortable. Two observations: 1. The bacon for breakfast is always hardly cooked, why can't it be made crispy without asking? 2. The "make up room" button seems to have no practical effect. I went to breakfast at 8.30 and when I returned at 10.00 the room had not been cleaned. August 31, 2012
Rated 5 out of 5 by This Hotel is so comforting/relaxing I got the best night sleep i have had in a long time. The staff where very nice and helpful with all our needs. I will definately be staying here again and recommend it to all my friends. August 29, 2012
Rated 5 out of 5 by Crerature Comforts Spoiling ourelves was our objective. The Westin standard of accomodation and service made our visit both enjoyable and comfortable.The staff were friendly and added to the occassion. Late check out - love it!!! August 28, 2012
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