Rated 5 out of 5 by TheEmu2012 The Westin Melbourne continues to impress
The Westin Melbourne offers service and facilities at a consistently high level. From the friendly door (great to see Ian Morrison still doing it) and front desk staff to the housekeeping staff, nothing is too much trouble. The only (minor) glitch was the paucity of bathroom consumables when I arrived in the room, a situation very quickly remedied by the friendly housekeepers.
The bed was amazingly comfortable, the room tastefully furnished and bathroom spotlessly clean. The Lobby Lounge is a very pleasant spot to enjoy a beer and a chat.
July 10, 2014
Rated 5 out of 5 by Tomlach1 Excellent location
Stayed three nights for both business and leisure. Room was excellent and surprising quiet from outside noise, considering its position in the city.
August 5, 2014
Rated 1 out of 5 by Lzy12 Inconsistent quality
Stayed here a couple of months ago and it was excellent, but unfortunately my most recent stay a few days ago was a different experience. At check in, the room I wanted took 3 hours to be available (since I requested a specific room type I was happy to wait), but when I got to the room it was the wrong one. The staff over the phone were pretty uninterested and when I mentioned the specifics of the room I asked for they seemed not to care / know what I was talking about. After waiting another 45 minutes I got the correct room.
Some issues with the room:
-The roller blind stopped working twice (so could not open onto the balcony at all). They did fix it the first time, the second time I was leaving that day so just left it closed.
-The first night, I noticed the bed smelled odd (a bit like stale b.o), I assume the linen would have been changed before my stay but it didn't smell like it, so the next day I put the 'request for fresh linen' card on the bed. The smell was still there the next night. I also noticed that there were makeup stains all over a pillow case - gross! I ended up just sleeping on top of the cover on the bed instead to block out the stale b.o smell.
-The shower dripped the whole time. Not a huge deal, but sort of added to the disappointment of the stay this time around.
Finally, at check-out the staff member was quite surly and unhelpful. I was surprised when she mentioned there was a breakfast charge for one day as I never had breakfast during the stay. I queried whether it was room service or at their restaurant (hoping if she checked into it she would see it was a mistake) and she just sullenly said 'it just says Breakfast Charge'. I kept asking more and she just repeated: 'it just says Breakfast Charge' in an annoyed voice. Eventually they took that charge off but she did not apologise or explain what happened and was increasingly hostile. Even from the start she did not make eye contact and was disinterested and rude. I have stayed here a few times and this staff member is by far the worst in terms of attitude and service, I felt so uncomfortable. This is almost enough to make me not want to visit this hotel again by the off chance I will have to check in or check out with her. She also rolled her eyes when I elected not to donate the $1 to charity (an optional part of your bill when you check out. Well, seemingly optional, but if you don't, some staff may roll their eyes at you).
I do understand the overwhelmingly good reviews as I have stayed here before and had been very impressed, it just seems you may be unlucky sometimes.
May 1, 2013
Rated 5 out of 5 by Aloysius24 The feeling was excellent.
The hotel is in a great spot.valet parking was taken care of,the staff at the reception were out standing ,had a coffee just after we checked in and yes the coffee was the best coffee I have had for some time .we went shopping as we were early.when we got back to the hotel our room was ready and it was a delight.breakfast next morning met our expectations and the coffee lattes were 10/10.The check was seamless as was the
pickup of car.I am all about the feeling.
July 22, 2014
Rated 5 out of 5 by MrsMW All round lovely hotel
I arrived at 1.15am after a delayed flight. It took me a while to gain access to the lobby but the check in was efficient. The room was beautiful and breakfast room service arrived promptly.
August 3, 2014
Rated 4 out of 5 by dessie Rooms were great comfort
As a Gold SPG member, room was upgraded however only after asking for it. (I had assumed that it would be automatic without asking provided there is room available).
Breakfast was not good. Unfortunate.
August 3, 2014
Rated 3 out of 5 by CWWW Great location for restaurants and business
Room temp difficult to get comfortable. Blankets instead of doona. Wifi should be included free.
August 4, 2014
Rated 5 out of 5 by Fuzz14 Superb Experience
We thought this one of the best hotel experiences we have had anywhere in the world. In particular we thought the concierge staff were just outstanding.
August 3, 2014
Rated 4 out of 5 by daven212002 Comfortable and Efficient
Am currently staying here at Westin Melbourne. We actually extended our stay here in Melbourne and decided to choose Westin as our next hotel choice. Check in by Heather was pleasant and gold status membership was acknowledged. Decided to upgrade to spa studio for Sunday onwards and once again Heather was very helpful over the phone. Bed is extremely comfortable as per Heavenly bed/spg standard. My partner and I are looking forward to a consistently pleasant stay for the rest of our days here in Melbourne. Breakfast was average with limited choice. Breakfast understaffed. Breakfast male manager not very warm in my opinion.
January 4, 2014
Rated 2 out of 5 by Barnsey38 Heavenly bed, not so "heavenly"
The bed in my room this time (208) was obviously well-worn. Lying on either side resulted in rolling into the collapsed middle of each mattress, with a peak in the middle where the two mattresses butt up against each other. Overall it was extremely hard due to its collapsed nature, and as I was in-house for two nights resulted in very little sleep. Not happy.
July 27, 2014
Rated 4 out of 5 by Greg Great hotel
I stay in Melbourne at least 1-2/month during my travels and always enjoy the Westin. I always enjoy the hotel and very friendly staff especially the drive up staff, they are very friendly and provide good advice and directions when needed and a chat as well.
The only thing I would change is the speed of service in the hotel bar. I recently went to the bar with a colleague and waited at least 20 minutes for a drink (and it wasn’t busy). Then we ordered just a cheese platter and after 20 another 20 minutes we decided to cancel it and go somewhere else.
outside of that, which I’m hoping was unusual the hotel is great and look forward to staying there every time.
February 23, 2013
Rated 5 out of 5 by KylieR A fantastic experience
Thanks for a wonderful experience at the Westin for our 2nd Anniversary. All of your staff were warm, friendly and professional, and seemed aware of the need to create a positive atmosphere for clients. We appreciate it was really busy over the Easter Weekend so we had to wait for a breakfast table, and the eggs & bacon were not quite hot enough but we didn't really mind given everything else about our experience was exceptional. Thank you Westin. I travel for work and stay in hotels all the time, so have much to compare our stay with you to. As far as customer service, creating an atmosphere, lovely big hotel rooms, beautiful décor, clean - you're amongst the absolute best!
April 27, 2014
Rated 4 out of 5 by Bobby1981 Good night stay
Was in Melbourne for a birthday and stayed at the Westin for 2 nights over a weekend in July 2014.
Not quite a 5 star hotel, but it is perfectly acceptable reasonably priced 4 star hotel in a great location.
Addition of some thinner pillows in the room would have been a good touch as all of the pillows were very high!
July 28, 2014
Rated 5 out of 5 by PB2035 Very Welcoming
A good stay often starts with the check in, at the Westin it's warm, generous and sincere. Advice for dinner that night was not requested but was politely provided. That advice turned out to make my single night stay in Melbourne an absolute pleasure and not just a boring business trip. This kind of service is what separates good hotels from great hotels, not the softness of the pillows, the size of the room. This is a great hotel.
July 19, 2014
Rated 5 out of 5 by sam4 why I stay at the Westin
I choose to stay at the Westin as I come to work in the hotel. I take an internally facing room as it is quiet and I am not distracted by any street noise or a view. The room suits my needs and I am not disturbed in any way. The staff at the Westin are efficient, courteous but never intrusive. I take Room Service and the food is of a very high quality and the service is admirable. Moreover, the bathroom has a quite superb shower along with understated features. I also feel very rested after my stay as the bedding is very comfortable.
July 2, 2014
Rated 5 out of 5 by Olivia79 Exceptional and consistent everytime
We always choose to stay at the Westin every time we visit Melbourne. It is a truly exceptional hotel on all levels and feels like a home away from home. Location and proximity to all of Melbourne's attractions is second to none. We absolutely love staying here!
July 28, 2014
Rated 2 out of 5 by TooNoisy Worst night sleep ever
Having checked in around 11pm and headed to the room to complete some work, it was very late by the time I went to bed. Despite some street noise from revellers on their way home, I was so tired I did not notice it too much. However, from 5am the next morning I was bombarded with bin trucks, trams and general noise at a level where it was impossible to sleep. I would have been better off taking my money to a camping shop and sleeping on Collins Street. The hotel and rooms themselves are fine but I expect far more from an expensive CBD hotel.
June 30, 2014
Rated 3 out of 5 by DrFox Not at its best
We've stayed here frequently in the past -- ever since it opened. This visit was marked, however, by a rather distinct falling off in standards. We had to work pretty work hard to get SPG Platinum privileges. Service was generally too relaxed (half the room service order forgotten). And there were odd -- un-cosmopolitan -- elements: the restaurant closed at 8.45pm on a Thursday evening and we watched other patrons wander away after discovering the Martini Bar closed up for the night before 10.30 pm (hardly the advertised 'late' for those of us who remember it at 1am). We used to rate this hotel the best in Australia but it is far outstripped by the Westin in Sydney now.
July 6, 2013
Rated 3 out of 5 by ch922455 Nice location but no spg benefits
I stayed at this hotel for two nights. It is in a great location and is a very nice hotel. My issue with this Westin though is they never upgrade you. I was given the usual story -- the hotel is full sorry - and given the room I booked. Another disappointment is that they have no lounge. Most Westins outside of the US have club level lounges, but not this one. So the benefits of being a SPG member are basically zip. [And now I read there will be a 1.5% c/card charge effective Jan 9 2012 ...?]
December 9, 2011
Rated 5 out of 5 by Kate23 Lovely stay at The Westin Melbourne
We stayed at The Westin Melbourne this weekend for a special occasion and were extremely impressed with everything. Our rate included a Westin Room which was very spacious and well-appointed. The bathroom was enormous and luxurious (rain shower, large bath). The rate also included 2 martinis from either the Martini Bar or the hotel lobby (we chose Martini Bar), buffet breakfast and a late check out. Such a beautiful hotel right in the middle of the city with everything you could need and want right at your fingertips. All staff were lovely and referred to us by name- a wonderful touch.
We will definitely be back!
April 29, 2013
Rated 5 out of 5 by Grumps This hotel is close to every thing
Most points of interest and major shops are with in 10 minutes walk
July 30, 2014
Rated 5 out of 5 by BuzTrav69 Consistently high standard
I have been visiting the Westin Melbourne for many years. Rooms are large, very comfortable and classically fit out. All staff have very good customer friendly "can help" attitude. Location is perfect for CBD meetings or holiday and nearby choice of city cafes, restaurants and bars within less than 5 min walk.
July 24, 2014
Rated 5 out of 5 by 23ST Beautiful hotel in central Melbourne - lovely old character with 5 star international amenities.
Great place to stay in city centre - close to everything and so convenient to restaurants, cafes and shopping. Easy in and out with back driveway. Room, foyer, meeting place are stunning with elegance and class above all else in Melbourne.
July 26, 2014
Rated 5 out of 5 by Cromok Great hotel, superb staff
The westin melbourne js one of the most pleasant hotels to stay in melbourne. It has very good facilities, great location and absolutely superb staff.
July 28, 2014
Rated 5 out of 5 by Katherine56 An oasis in the chaos of life!!
Staying at the Westin is a treat. You are made welcome soon as you approach the valet at the front door and this service continues for the whole of your stay. The discreet luxury of the Hotel, and the Heavenly beds aren't too hard to take either. Another bonus is the Hotel's excellent location.
July 23, 2014
Rated 4 out of 5 by Gcccmlc Too soft beds
The beds were too soft and lumpy, the three of us all thought this. One of us even slept on the lounge chair as it was giving back pain on this mattress.
July 27, 2014
Rated 5 out of 5 by mllc Always Excellent
We stay at this hotel on a very regular basis and always find it superb. Everything about the hotel is excellent :)
July 28, 2014
Rated 5 out of 5 by Pepsta Best Location in Melbourne
Well appointed room.Very comfortable and great size bathroom.
July 28, 2014
Rated 5 out of 5 by Lumi12 Great Hotel!
Flawless and professional services! Great location! We enjoy our stay very much at Westin Melbourne!
July 27, 2014
Rated 5 out of 5 by Wimmera68 Perfect spot in the city
Could not get a more comfortable hotel in a better location in the city of Melbourne. Perfect for shopping,dining,or just exploring the local tourist attractions. Public transport right out the door and many of melbournes amazing restraurant within walking distance. Wake up from a relaxing nights sleep enjoy a buffet breakfast and hit the shops located nearby. Wonderful Melbourne hotel.
July 15, 2014