Rated 2 out of 5 by EGL3 Terrible experience in time of trouble
We are owners of multiple pieces of property here at St. John. When things are going well this place is idyllic. But recently thoughts of this place soured greatly. Arriving back in our room late one afternoon we found barely any water pressure. The "service express" person was courteous but short. "It's a temporary issue, but not sure how long."
We went to supper and returned to the same problem. No water pressure. No toilet flushing. Had to get our own water and go about 300 yards for a toilet.
Still no word from management until the next morning when a general message said there would be no water for 6 hours so they could make "enhancements." A rather facetious description.
We were promised a call from the manager. It never came.
We were expecting some kind of financial compensation. We got nothing! No apology. Nothing.
A resort of this alleged standard is only as good as it truly is in times of crisis.
Westin St. John. FAIL!
June 12, 2016
Rated 3 out of 5 by CaptHook Surprised!
This hotel is beautifully designed and in a gorgeous location. There were lots of activities and events to participate in during the day on land and on the water.
Our room, although not the area we requested, had a beautiful view of the facilities and the ocean. We were surprised that it took two days for staff to unplug the drain pan in our air-cornditioner so that water didn't build up on the floor each day at night. On arrival the closet door was stuck and staff was able to fix that but not contain the half cup or so of foam that positive on arrival the closet door was stuck and staff was able to fix that but not contain the half cup or so of foam that deposited itself on the floor each time the door was opened or closed. The biggest surprise for us however was the poor attitude of so many of the staff. It reminded me of the joke when the captain said to the crew, " The beatings will continue until morale improves."
May 11, 2016
Rated 1 out of 5 by VinceABC Construction
Until they finish construction around the pool, you will spend all day listening to jackhammers, electric saws and hammering. It is unbearable. If there were an 80% discount, it might still not be enough.
March 23, 2016
Rated 2 out of 5 by Jimmy271 Renovation noise is a big problem
The Westin is a beautiful hotel with courteous and responsive service. However, the website information regarding the renovation is misleading. Far from being intermittent the demolition and construction noise was constant and incredibly loud. Demolition, sawing, and jack hammering was an ongoing activity. One could not have poolside conversations without yelling. We simply had to leave the pool area which was very disappointing for our kids. The website mentions interior construction but the noise is in no way contained. The guest relations manager was of little help and simply pointed me to the website.
March 18, 2016
Rated 4 out of 5 by Terry613 St John Westin shines bright
Your property is awesome though the demo work going on with saws and jack hammers was very disturbing for some of us who wanted to relax and enjoy the pool and weather. We waited to come back and were led to believe the renovations from the hurricane were done. The noise was probably just for our period but it put a real dent in our relaxation for 3 days - Feb 29, Mar. 1 & 2nd
March 5, 2016
Rated 5 out of 5 by MokoJumbie16 Better than expected
Based on some reviews that I read, I expected the property and staff to be less than great. That was not our experience at all. The property was beautiful and the people were even better. Karen, Shanell, Ben, Michon, and others were welcoming and very helpful. We enjoyed getting to know each of them a bit and they made us feel like we were among friends. Thank you, thank you, thank you. We had a great week on St. John. The property and people at the Westin were amazing.
February 21, 2016
Rated 5 out of 5 by DonNoVA Another Epic Stay at Westin St John, USVI !!!
This was our umteenth year, staying at our 2BR Hillside Villa at Westin St John, USVI. We bought in 1998, and have stayed each year (except for medical or scheduling) since. Conversion to all timeshare units continues, but with minimal affect on the wonderful paradise that this resort is. Had the Cafe Brunch twice. A real gastronomic pleasure, & great value for the price. Thanks for making our Winter snow escape a sun & fun-filled experience again.
February 19, 2016
Rated 1 out of 5 by Tmpy What a Disappointment
I made a reservation approximately 1 year ago and was promised a studio villa, including a privated furnished Patio/balcony. This was stated on my confirmation paper. Needless to say we had a window. No balcony, no patio, no way to go out unless it was through the villa door. I was so looking forward to having coffee in the morning on my patio/balcony but there was no way to do that.
When I requested a different room I was told there was none available. How can I have a confirmed reservation with the patio/balcony stated and yet we were put in this dark room. The staff had a could care less attitude and told me to check back on Monday. Really? I was leaving on Tuesday. So after 4 nights in this room they "might" be able to change me on my last night. Perhaps it was because I used Starpoints to book this award, however I had stayed at many Starwood properties to save for this vacation. I was offered no compensation for staying in this miserable room. You would think they would at least give me a few points back or offer breakfast for one of their loyal customers but no way. Just a dark room with just a window to watch everyone else on their balcony or patio. I was very disappointed in the staff and room.
February 3, 2016