Rated 2 out of 5 by tug1sugar Flood in room
I awakened in the middle of second night to walk on flooded carpet from next door. Called early morning to get help. We had to ask to get moved. Facilities told us we had to move rooms. We were planning on breakfast in bed. By 10 no one had mived us. We packed our stuff and left the hotel for breakfast and checked with front desk. There was no urgency to take care of us. We came back at noon and had to move out stuff to new room. Customer service was very much lacking. I. Would like one night points given back to me. Marylee Jones
April 25, 2016
Rated 4 out of 5 by PN2016 I need movies
I have been a regular guest at this hotel. It frustrates me that they continue to regularly have difficulty offering movies on demand. Also the wifi drops more than expected for an SPG hotel that attracts business travelers. This is such a common disappointment that I had to write this review. Otherwise, a great hotel. Good valet and in room dining.
April 19, 2016
Rated 5 out of 5 by pinotfinder Great location, GREAT staff
The staff at the Portland Westin was the MOST courteous staff that I have ever experienced. They greet you when you come & go & are eager to help with delicious places to eat & with things to do. The location is convenient to walk for meals, take in some sites and not far from the major roads leading out. I highly recommend this hotel to anyone visiting Portland!
April 6, 2016
Rated 5 out of 5 by jmwl Wonderful and friendly experience!
We enjoy staying at The Westin when we visit Portland for weekend getaways. Its downtown location is well-appointed, easy to get to/from the train station, and there are many great restaurants/food trucks to choose from within walking distance. Front-desk staff and at the door were always friendly, helpful and courteous. We stayed at a corner suite for this recent visit. The room decor was well-appointed, spacious and clean. The multiple USB charging outlets built-in to the desk was a nice touch. The bathroom was spacious and I liked the natural light coming in from the windows, lighting up the space. Love having umbrellas for guests to borrow at the main entrance. I like the quiet environment during our stay. Highly recommend The Westin Portland for your next trip to Portland!
February 22, 2016
Rated 4 out of 5 by olwo Not worth the cost
$47 / day valet parking fee, or you have to find your own parking down the street and drag your bags with you. Everything was nice, but the food in the restaurant downstairs. Overall, felt we were paying quite a bit for a "nice" experience.
February 3, 2016
Rated 5 out of 5 by Stacey123456 The staff was wonderful!
We arrived before our check in time, but the room was ready and they checked us in early! It was a wonderful surprise and allowed us to get a jump on our day. The staff was so nice and new everything about the surrounding area with dining options and fun things to do. The room was clean and spacious, We can't wait to go back!
February 1, 2016
Rated 4 out of 5 by ChitownSpgFan Simply Westin
Another good Westin. Centrally located, walk to everything - bars, restaurants, shops. I'd definitely stay here again.
Room rates are bit pricier, but most hotels n Portland are more expensive for some reason.
December 5, 2015
Rated 4 out of 5 by TonyB777 Great Staff, Wonderful, Clean Hotel. Location Average
We were very appreciative of the staff (let me mention epecifically Carly at the front desk and the valet service.) The hotel is clean and upscale, the rooms okay, bathrooms beautiful. The food at the restraunt is quite good and reasonably priced. The location is not so good and the parking at $40.00 a day is toooo much. It's a good spot to get around from but not a real nice part of town.
November 24, 2015
Rated 5 out of 5 by MrChang Great hotel for business or leisure
Stayed for one night at the Westin Portland for a meeting and it was a great stay. The staff was very friendly and courteous across the board at this hotel – from the valets to the front desk associates to the room service personals.
The hotel also has very good SPG Platinum status recognition – I booked a standard Deluxe room, and was upgraded to a comfortable Studio Suite. The location was also excellent – located in the middle of downtown, with only a five-minute drive to the SW Market street area of Portland downtown.
October 27, 2015
Rated 5 out of 5 by doctorrob Felt like home away from home
Every single staff member seemed genuinely interested in making my stay perfect. The bar staff at restaurant, the front desk staff, the guys outside the front door...all amazing. The hotel was super too, but the staff deserve great kudos. I will definitely come back!
September 28, 2015
Rated 3 out of 5 by partyoffour Perfect for our needs!
The best part about this hotel was the care and service of Meaghan, the Guest Experience Ambassador. Her attention to detail and thoughtful recommendations and planning for us made all the difference that makes the Westin special. Enjoyed the Starwood Preferred Guest floor. The location is great for downtown business, restaurants and shopping. The only downside is no pool or spa, which would prevent us from coming back with our kids, but for adults only or business travel it was great! Thanks Meaghan!!
July 28, 2015
Rated 4 out of 5 by flxible870 Another Nice Stay
We checked in. The lobby area was warm. The doors were open as was the door for the lounge next door. We went up to the room. The room was very clean but we really wished for a King room. We booked Doubles. We tried to use the phone but it was dead. We hauled all our goodies down to the front desk and asked if there were any other rooms available for an upgrade. The front desk woman said they were completely booked and we couldn't be moved. She gave us two FREE drink coupons. We advised her of our phone issue and she said that someone would be sent to fix it. We hauled all of our stuff back to the room. The room was still warm. We set the thermostat lower but nothing. We went down to the Daily Grill. It was very warm in there. It was pleasant outside so it wasn't like it was scorching outside. The staff at the Daily Grill is always so nice and friendly. The remainder of the stay was nice. The temperature issue was corrected I guess. The phone issue was corrected by pushing the cable back into the jack. It's always a nice time to visit The Westin Portland.
June 23, 2015
Rated 3 out of 5 by Kimber1106 Nice but not worth the cost
We made reservations and the cost was very high, we thought we were getting a very nice room. The motel room and check in area was clean. The staff was friendly. The room was comfortable, but for the price it was small. Nothing special. The water pressure wasn't very good, the water didn't come out of all the holes in the water head. It was just overpriced for what you got.
June 22, 2015
Rated 5 out of 5 by SLWise1 Great customer service!
The Westin Portland exceeded my expectations. The location was great and the staff went above and beyond to assist with our stay. Kellie from the front desk is to be commended. Her suggestions for dinner and activities made our trip.
June 8, 2015
Rated 5 out of 5 by y0515 Great staff & great facility!
Spent 4 nites at Westin in Portland in May 2015. Totally happy in every way with staff, facility, room, bed, food, service, location, etc. Staff was responsive & friendly to every request, whether big or small.
June 3, 2015
Rated 5 out of 5 by SB2015 Memorable Weekend Stay
A special weekend for us - a special hotel made even more special by the staff and the hotel accommodations. Would certainly return and would recommend if you're in downtown Portland, Oregon.
June 1, 2015
Rated 5 out of 5 by flxible870 A Perfect Evening Was Had
Our recent stay on Saturday, 28 Feb 15 was great. It was a return stay based on our stay 26 Dec 14.
We are SPG members and SVN owners. Your team is AWESOME!
They are very attentive and polite. I had a conversation with one of your Check in staff on our last visit and she said all the things which
makes me feel that you truly have a great group of employees.
We got an upgrade to a corner room...very nice!! I also noted on the reservation that it was my wife's retirement celebration and we were SURPRISED with sparkling wine and some yummy candies. Very nice touch and very unexpected.
Thank you for a very wonderful stay.
Oh yes, The Heavenly Bed and The Heavenly Shower...they were heavenly!!
March 3, 2015
Rated 1 out of 5 by profiledinportland Worst Hotel Experience Ever
I feel like we were profiled and stereotyped and therefore treated unfairly because we didn't fit into the mold of this snobby hotel. And based on previous reviews, this hotel has a reputation for this. We had an incident with the night manager who was rude and aggresive, and treated us unfairly. I will never again stay at this hotel and will discourage everyone I know not to stay here as well.
February 27, 2015
Rated 5 out of 5 by ssss1986 Top 2 places in Portland to stay
Great hotel, wonderful bar, excellent service. Highly recommend for work or travel.
February 9, 2015
Rated 1 out of 5 by kkadowaki Worst Westin Experience Ever.
I brought my wife on a surprise trip to Portland, her favorite hotel has always been the Westin, and after discovering Portland had one, I had to book the hotel.
We were treated poorly the moment we walked through the doors. My wife and I were dressed for comfort, not to impress anyone. And we were immediately treated like garbage. We were scoffed at, eyes were rolled at us, and the over all just terrible customer service.
On top of that, they gave us a bottle of wine as well as a measly 2 piece box of chocolates to "make up for the incident."
This hotel is the worst hotel my wife and I have ever stayed at. And we will never be returning.
February 2, 2015
Rated 1 out of 5 by btjohnson15 Not what we expected
For my wife's birthday this year I thought I would surprise her with a weekend away. We love downtown Portland and have always wanted to spend a carefree weekend downtown. I was ok spending much more than we usually do on a hotel, thinking that the quality of the Westin would be well worth it.
I was mistaken. Evidently we did not look wealthy enough to stay at this hotel. The customer service was awful from both the valets and the front desk. Though on multiple occasions we witnessed other people (obviously with more money) treated exceptionally well.
Our room was dirty (my wife scrubbed the shower with one of the hotel towels and bar soap). They provided a bottle of champagne in honor of my wives birthday, which would have been great except that I specifically noted that we were non-drinkers when I booked the hotel.
This was a huge waste of money and a significant disappointment.
January 26, 2015
Rated 3 out of 5 by Cacciatore A little disappointed...
Overall I have had great experiences with Westin hotels but my last stay in Portland was a bit disappointing. Upon checking out of my Thursday reservation I went to the front desk and explained that I was returning with my family and that I would like to have a double room on an upper level. The individual was very cordial and said absolutely..
When I returned wit my family and retrieved the room key I found that it was a king room and that we had to put a roll away in to try and fit the four of us, it made the room extremely difficult to maneuver in and around for my family...
Then the next day we left in the morning for breakfast and a walk around town with the sign to have our room made up but when we returned at 1:30 to rest, change and go out again we found the room unmade and housekeeping was at lunch... To make it even worse the housekeeper did not replenish our towels for the family, the water or the tea and coffee for breakfast the next morning and of course, we did not realize this until we needed it!
In finishing on a positive note, the staff was very pleasant and hospitable just might have been bad luck for us this weekend.
January 26, 2015
Rated 5 out of 5 by hummum Perfect Location
The Westin Portland is located in an ideal spot. Very convenient to many delicious places to eat by merely stepping out the door. Hotel staff was for the most part prompt and courteous. Snafus due to human error or computer error will remain unknown, but I was able to correct them once I contacted Starwood Preferred Guest once I arrived home.
January 5, 2015
Rated 5 out of 5 by flxible870 Very Lovely Stay
We arrived here on a Friday afternoon. They were there to open our car doors and assist with our luggage. We were net by a very polite front desk member. We were acknowledged appropriately and our check-in went very smoothly. We took the elevator to our and walked down the very clean hallway. We opened our door and were met by a very clean and fresh scent. Upon entering the room we only noticed two stains. Our luggage arrived shortly after. We requested an extra robe. That took about 30 min to arrive. We had a chance to scour the rest of our room for any defects or the like. The other stain was on the underside of the down comforter. The bathroom was very clean. The Heavenly Bed and the Heavenly Shower were both...HEAVENLY. We ordered Room service and it arrived as if they had been waiting for us to order. I put the phone down and it was up in our room that quick!! We had happy hour bites in The Daily Grill. Very awesome staff there. They are not a Westin owned spot but they were very great. The check out went just as wonderfully as our arrival. We truly enjoyed our stay and if we have the choice, it's gonna be The Westin Portland for our next stay.
December 28, 2014
Rated 5 out of 5 by TouliP22 Amazing staff and location
This hotel is in the heart of Portland, everything is within walking distance, shops, food, attractions. The staff at this hotel are so friendly and welcoming and so helpful...they found and called a hair salon for me, walked me to my car with an umbrella, and always had time to chat! The rooms are very spacious and comfortable.
December 22, 2014
Rated 5 out of 5 by Vinolover Stylish small hotel in a perfect location
We visited Portland for the first time to celebrate our anniversary and chose the Westin based on location and the good reviews. We were very happy with our decision. From the friendly helpful front desk staff to the upgraded corner room with wonderful view of the west Portland hills, we loved everything about this hotel. It has a boutique hotel feel in the middle of the city. Easy walk from the Tri-Met rail station arriving from the airport and for touring the city. The hotel is in the center of downtown Portland, easily walkable to great food, shops and pubs. We loved walking down to the riverside trail every day for our morning exercise.
Room was compact but comfortable. Really loved the corner room with floor to ceiling windows, lots of light and great views in two directions. Even had big windows in the bathroom, lots of counter space and dimmable lighting. I generally prefer a soaking tub and the corner rooms only have showers but the shower was huge with a rain shower head. I find the Westin beds to be a little too soft but it was fine and loved the pillows. Desk was well thought out with easy access plugs for multiple devices. Housekeeping was good but we did take advantage of the Green Choice for three of our five nights since we didn’t need full service every day.
We only had drinks in the hotel bar but the service was good and both the bar staff and the front desk staff were helpful in suggesting other nearby restaurants as the hotel restaurant didn’t have much to offer for our party of four vegetarians.
Would recommend this hotel to anyone coming to Portland and in fact due to a flight change on our upcoming trip we have to spend another night in the city so we booked a return to the Westin based on our great experience.
November 15, 2014
Rated 4 out of 5 by TravelerGal One of the nicest hotels in Portland
Nice hotel. Great staff. If a celeb is in town, you will probably see them there.
November 13, 2014
Rated 5 out of 5 by mmourice Westin Portland is a Definite 5 Star Hotel
The Westin is in a great location, has great rooms and actual showers in the bathrooms (a plus that I personally think is huge).
The staff is extremely attentive and professional, the location is great to all of Portland and the hotel restaurant has very good food.
November 5, 2014
Rated 4 out of 5 by Anderson94 It's The Suite Life of Austen
When you pull up to the front, the valet's immediately open your door and the Westin experience begins.
The staff is friendly and was able to accommodate my early check-in request.
My suite was clean and smelled fresh. The shower was roomy and comfortable, as was the rest of the gorgeous bathroom.
My friend and I ordered room service, and I was very impressed. My virgin mojito was amazing! The fish was fresh, and the french fries that were served were some of the best I have ever had!
The Wi-Fi is $12.95 per day, which sounds like a lot, but with access for up to 5 devices, and incredible speeds for a hotel of this size, I was more than happy to pay the fee.
The final bill didn't include WiFi, which was a huge perk for me! I absolutely love getting surprises, and free WiFi had me beaming from ear to ear.
The Westin Portland is within walking distance from Pioneer Place, a Starbucks and a Peet’s Coffee.
My advice is to stay in a Suite if you are traveling with 3 people. It's very easy to relax and decompress.
I will stay at this fine hotel every time I come to Portland.
November 4, 2014
Rated 5 out of 5 by Ellie17 Beyond Expectations
Beautiful hotel! Upgraded to corner room. Very spacious with an amazing huge tiled bathroom. Pleasing color tones. As gold members, we were surprisingly offered breakfast, as well, at the Daily Grill. A very pleasant stay!!
October 22, 2014