Rated 5 out of 5 by beachqueen excellent location
besides the great location in downtown portland, the service of the staff excedes. comfy room and great food available.
August 20, 2012
Rated 4 out of 5 by conjsj5 Great place to stay in Portland
Great hotel, friendly staff and comfy room. The only downside was the wifi access. I kept getting kicked out of wifi on both my laptop and my iphone. Didn't work well for me to get work done or try to use FaceTime to family and co-workers. Otherwise, great place to stay in Portland-excellent location!
August 20, 2012
Rated 5 out of 5 by modesty michael
love everyone here. they are amazing
August 20, 2012
Rated 5 out of 5 by Tinsheep So comfortable.
Nice location - super comfortable. would stay here again no question. Valet guys were fantastic and helped make it a great stay.
August 18, 2012
Rated 5 out of 5 by JayDen Lovely hotel
Lovely hotel.Wonderful location. Desk staff
are outstanding..as well as the doormen.
Gorgeous White Tea fragrance throughout
August 17, 2012
Rated 4 out of 5 by Magnus Good hotel, a couple of mixups
This hotel is well-located and very clean (perhaps recently remodeled?). Service upon checking in with our 9 month old baby and two Boston Terriers was very smooth (we called ahead and they assured us that our room was ready--awesome!). The bell staff was uber-friendly and very helpful AND SPEEDY (there's nothing worse than arriving and waiting 30 minutes for your luggage to follow you to your room). We did have a few snafus after our first night. We left in the morning and headed out for several hours. When we arrived back, our room had not been cleaned. We got ready to head out to a wedding in the afternoon and before leaving asked to have our room serviced, but when we returned that night, it was still dirty. Normally, this would not have been a big deal, but travelign with a baby (and the accompanying dirty diapers and banana peels and such) our room was stinky when we returned. We called down to the front desk and they promptly sent up the security guard to take out the trash and bring some clean towels. Great--not big deal and totally fine. But then, in the morning, we discovered that instead of towels, we had been given a stack of bath mats to dry off with. Not a big deal, but a little strange. Again, we left for several hours in the morning, and AGAIN when we arrived back at the hotel, our room had not been serviced. I was a little annoyed to have to call a second time to ask to have our room cleaned, especially after having had such a fiasco the night before. Strange. One other small annoyance, the fan for the A/C is situated on the wall directly next to the bed, so unless you are ok with it blowing in your face all night, you'll need to turn the air off at night.
Overall, we'd definitely stay there again and hope the housekeeping issue was just a fluke on a busy summer weekend. Our stay was lovely otherwise.
August 16, 2012
Rated 5 out of 5 by Shauna Perfect Location
The Westin Portland is located perfectly for walking the streets and exploring the city.
It is steps from every area of the city. The staff is helpful and welcoming. Our room was comfortable and quiet. I would recommend this hotel to anyone planning a visit to Portland.
August 14, 2012
Rated 4 out of 5 by ArizonaJamie So close to being something special
The lower level staff does not share the same vision as the management team. And it shows. I had several very nice hotel choices for the same price range, so I will probably try some of the other ones before staying here again but I wouldn't be upset to stay here again. Great location for riding the TriMet train as you are a very short distance from 2 different stops.
August 13, 2012
Rated 5 out of 5 by Commodities Leisure Trip
Room was very comfortable.
August 12, 2012
Rated 5 out of 5 by LGB64 Hotel has great service and a great location in downtown.
I booked a 2 night stay on points. Even though as a Platinum I did not get an upgrade (hotel was sold out) this was a great experience. From the moment we pulled up the valet was friendly and provided excellent service through out our stay. All the valet staff were friendly and very helpful. Check-in was very easy and I was recognized as a Platinum member. The customer service at check-in was also excellent. We were given vouchers for breakfast at the Daily Grill. The choices for breakfast were quite nice and again the service here was very friendly and helpful. The location of the hotel in downtown is exceptional and there are restaurants and tourist sites within walking distance. The room was very comfortable and quiet. I recommend this hotel for anyone staying in downtown Portland. Kudos to this Westin for their superb service from the valet, front desk, and restaurant.
August 11, 2012
Rated 5 out of 5 by Bonn10 Great experience
Check in was a breeze, very friendly and helpful. Room was clean, very comfortable, could have slept forever in that heavenly bed! We spent many days going in and out and the concierge was always there saying have a nice day and opened the door for me every time. I was impressed with the checkout as well. Highly recommend this Westin.
August 9, 2012
Rated 5 out of 5 by SeanLA Wonderful Stay
The hotel was very well maintained located in a great part of town, walking distance to many stores and restaurants.
The staff was great, everyone I interacted with was very cordial and helpful. I was only at the hotel for a day but wished I could have stayed longer!
August 8, 2012
Rated 4 out of 5 by CatNike Perfect accomodation for a busy week
Downtown location with easy access to restaurants, shops and public transport. Parking not an issue.
August 7, 2012
Rated 5 out of 5 by txrw Great Location and Hotel
My son and I stopped in for one night and really enjoyed being in the heart of downtown.
Liza was at the front desk when we arrived and she was great to help us find a couple of shops nearby.
August 2, 2012
Rated 3 out of 5 by rtnk pet friendly?
- We checked in around 7:30pm on 6/30 and someone behind the SPG member
sign checked us in. She gave us a room on the 3rd floor eventhough we
requested higher floor/corner room. We always get upgraded to a better
room in other Starwood hotels. I asked her if the reason she put us on the
3rd floor was because we had a dog and she said yes. It's our first time
traveling with a dog so although we were disappointed we let it go. When
we got into our room the view wasn't great (312). I called the front desk
and someone named Ceci answered and after hearing my complaint, she changed
our room to 709 which is better than 312. Ceci was great...much better
than the other lady who checked us in.
- Dog stuff: Your website mentions we would get a dog bed, bowls,an
official "dog in room"privacy sign, and doggie welcome amenity upon arrival
however, we had to request the bed and bowls three times (to a SPG member
check in person upon checking in, to Ceci, and by a phone call). We
finally got the dog bed and bowls 1 hr after checking in. Shortly after
getting them we heard another knock on the door and the same person who
brought us the dog stuff came back with the same stuff again.
Communication between the staff didn't go well I guess. We still haven't
received any doggie welcome amenity nor "dog in room" privacy sign.
- Towels: a couple of the bath towels had ripped seams on the 1st day
and today, we got the ripped towels again. I thought Westin is better than
- Linens: there is a rip on the bedsheet
- The knob on the desk lamp is loose.
- The Ihome won't work with my Iphone.
Room's beautiful but the above items don't meet the Westin standard. We
saw negative comments on Tripadvisor but we decided to try Westin out
because other Westin hotels always met our expectations. The manager (Daniel) apologized for the linens, dog stuff, and the room and offered to give us either one night free or 10,000 points. We went with 10,000 points which we haven't seen yet (it's been 4 weeks since our stay). Not impressed with the follow-through.
July 29, 2012
Rated 5 out of 5 by SeattleSPG Favorite Westin
I travel a lot both alone for business and for leisure with my now-2 year old, It is a rare treat when a hotel hits the nail on the head for both a solo business traveler AND a family traveler. The Portland Westin is just that hotel. From the valet to the bellhops to the front desk, the staff at the Westin Portland are awesome. I received great customer service before my stay when calling to arrange 2 adjoining rooms and a (heavenly) crib. When checking in, the front desk gave my daughter a Westin Kids Club pack with a rubber duckie, a night light and even outlet covers for our room. The rooms were perfect (and adjoining, as promised) and the service in the lobby lounge was great- kids can sit on the lobby side of the bar, where the happy hour menu made for a great little dinner. The staff provided great recommendations for family friendly dining and overall, made this a memorable and pleasant stay. The greatest testament to the quality and attention to service of this hotel (and other SPG members will know what I mean) is that I still recieved this service/room/experience while traveling on points!! This was our 6th stay at the Westin Portland and we'll be back!
July 27, 2012
Rated 5 out of 5 by CMart There's no place like home!
When I have to travel it is so nice to stay at a place that tries so hard to make you feel right at home. The people at the front desk are friendly, and the bartender makes a mean drink. I wish every Westin took such great care of me!!!!! Keep up the great work~
July 26, 2012
Rated 5 out of 5 by family58 Loved the personal touch
We were welcomed with connecting rooms as previously requested. The boutique style hotel felt updated, yet comfortable. The downtown location was prime, so we could walk or take public transportation. We will be back!
July 26, 2012
Rated 4 out of 5 by JJJLLB Portland Westin does a good job
Portland Westin is a good overall hotel. The staff is helpful, prompt and always professional.
The rooms are a good size but they can have various issues around temp control and lighting. In my room it was really hard to block the light coming in thru the front door but other than that it was a good room.
July 23, 2012
Rated 4 out of 5 by Yea52 Mostly very good
The Westin Portland is very good overall and we have stayed there before. Staff is excellent, except the housekeeping staff seems not to be supervised. Arriving at our room the mini-bar had not been re-stocked from the previous guests (so we had to call to get it re-stocked right away so we would not be charged), and the full-length bathroom mirror (on the back of the bathroom door) had overspsray spots all over it. The next day's cleaning did not resolve the full-length mirror issue, no wash cloths were left for us, no extra toilet paper was left for us, and a clump of hair was left in the bath tub. However, we would stay there again, because overall is is a terrific hotel.
July 18, 2012
Rated 5 out of 5 by SabrinaD Thank you Westin Portland!
My husband and I, along with several other family members and friends stayed at the Westin Portland for the night of our wedding. The hotel made accomodations for our guests to check in early, which no other hotel I had talked to would do, and everyone checked in with ease and comfort the day of! Then to our immense surprise, my husband and I were upgraded to the penthouse suite upon check in!! It truly made my husband's night! It was all he talked about :)
Because of the upgrade, we were also able to have some family and friends join us in the suite for a get together after the reception was over. We had planned on going out somewhere after the wedding was over but because we had such a beautiful room, we decided to stay in the hotel! It was wonderful.
I want to extend a heartfelt thank you to the Westin Portland for all their efforts on the day of our wedding. We can't thank them enough for going above and beyond all our expectations and capping off an amazing wedding for us.
We will certainly be back and would recommend the Westin to anyone!
July 12, 2012
Rated 5 out of 5 by NicoleCWTseattle front desk staff is knowledgeable rooms are lovely
from the moment we arrived with superb service from front desk agent, Victoria- the experience was great. She was very knowledgeable about her hotel as well as very accomodating with directions and looking up and creating a new SPG card for me since i lost mine. Excellant service ... she acknowledged and remembered us at check out as well. We love the beds the new rooms and the happy hour in the restaurant. thank you Westin portland for a lovely stay with my family. Working for Nordstrom i am used to having to give great 110% customer service and the Westin portland and staff gave it back to me.
July 11, 2012
Rated 5 out of 5 by Speedy794 Perfect location in downtown Portland!
My husband and I spent one night here over the weekend and we're pleased with the level of service, hospitality, cleanliness and location of this hotel. The hotel is perfectly situated in the core of downtown Portland, which makes everything within walking distance. Upon arrival, we pulled up to the front of the hotel where we were greeted by their friendly valet attendant who helped us unload our luggage and carried them into the hotel lobby. We opted to use the self parking garage down the street to save on parking fees ($21 for overnight parking or $2.25/hour). There was no line up so check-in was quick, however because we arrived a few hours shy of check-in, our room wasn't ready which wasn't a huge deal. They took my number down and said they would call once the room keys were ready to be picked up. We strolled around downtown and got a call from the front desk around 3:30pm saying that our room was ready but we weren't ready to head back just yet. We got back to the hotel around 9:30pm, picked up our key at the front desk and retreated back to our room. The room was a good size, and the washroom was clean and spacious. The decor is updated and modern which had a nice touch. The beds were comfy, no complaints here! We called down the next morning asking to extend our check-out to 1pm with no hassle. We checked out at 1pm, and wanted to do some more shopping so we left our bags at the front desk. We returned around 5pm pulled up to the curb with the car, gave our baggage claim ticket to the valet attendant, got our bags, were ready to head home. The attendant were so kind to hold the car doors open for us after loading up our trunk. That nice touch definitely goes the extra mile. Great customer service throughout! Highly recommend this hotel. We'll be back in a few months!
July 4, 2012
Rated 4 out of 5 by Sam941 Nice Hotel
I had a nice stay at this hotel. Overall, staff was nice, rooms were clean, everyone was very helpful. I was there for 2 days and was able to walk at night after meetings through downtown, good hotel location.
1 - not enough drawer space to store your cloth
2 - If you have a noisy neighbor, you will hear it
3 - hotel lobby is almost non-existent, very small.
June 29, 2012
Rated 5 out of 5 by bigmo Great Stay in Portland
The Westin is the perfect place to stay when visiting Portland. Excellent Staff, Excellent Location. I stay in a Corner Room on each of my stays and the room is always clean and comfortable. Once you stay here it will be your favorite place to stay in Portland.
June 27, 2012
Rated 5 out of 5 by ewb91 Very pleasant stay
Very friendly staff, comfortable room and nice location - all at a reasonable price.
June 25, 2012
Rated 5 out of 5 by ek747 Beautiful Hotel
A wonderful restoration... and by far the nicest hotel in Portland in my experience.
June 24, 2012
Rated 5 out of 5 by Spb2nyc Great design
Very good hotel. Nice design, great location. Bed was very soft, softer than another Westins, I prefer more hard beds.
June 16, 2012
Rated 5 out of 5 by AdamMN Fantastic!
Couldn't ask for a better hotel to stay. Very spacious and clean! Staff was extremely friendly and knowledgeable of the area, which was a big help for us since we were first time visitors to Portland. Even answered our silly question of "Should we tip the guy who pumps our gas?" without laughing at us (the answer is no, FYI). And the location was great! Right downtown, within walking to basically everywhere you need to go.
Definitely will stay here next time.
June 10, 2012
Rated 2 out of 5 by handyone Less than Average
Requested Room with a Bathtub. Upon arrival received the requested room however the room was unclean, smelled of mildew, had a door stopper which was falling off the door and looked dingy and overused. Requested a move. We were moved to a room which looked clean, had a bathtub, and smelled great. After unpacking and getting settled in, discovered that there was poor to no wireless internet connection in this room. Called management and was told that some rooms don't have appropriate internet access via wireless and this was recognized by the management. I was told that some rooms were not close to the access points and therefore did not have connection. Being that we were there to conduct business, we needed simultaneous internet availability. We had to move yet again. On our third room, which was clean and tidy, had a nice view, and internet connection.......we did not have a bathtub. After undergoing knee surgery this was one of the requirements of our original request. At this point, we thought we would not be satisfied completely so we took what we had. When you have simple requests like cleanliness, internet access, and a bathtub, one would think you wouldn't have to compromise. We have had good experiences at this property in the past so it may be that the occupancy rate was extremely high and accommodations were sparse. At the same time though, as guests we should not have to feel this. It should be invisible to the guest.
May 31, 2012